Malwarebytes Customer Service Issues

I received an email prompting me to renew my subscription, which I went ahead and did for $44.99 instead of $39.99. After making the transaction, I received an activation key that didn't work on my computer. However, upon checking my computer, I noticed that the renewal price was actually $39.99, and I was able to activate it without the key. I want to ensure that I am not double-charged and seeking clarification on whether this is a mistake or a scam. Your prompt response is greatly appreciated. Email: [redacted] Phone: [redacted] Thank you for your assistance.

I recently signed up for a free trial of Malwarebytes. I have been attempting to cancel my trial for a week now with no success contacting customer service. The system is not recognizing my email and password, preventing me from accessing the system to cancel the trial. Could someone please assist me in canceling my free trial and provide confirmation once it's done? Thank you. - Mava V.

Cancellation Request for MalwareBytes Subscription Renewal Order I had MalwareBytes installed on my previous computer, which stopped working about 8 months ago. My new Dell computer came with a lesser malware protection system. Being an 80-year-old not savvy with computers, I never got around to correcting this and installing MalwareBytes on my new computer. Please cancel my subscription Renewal Order Ref# [redacted]80 and refund the subscription cost. My fixed income is feeling the strain due to inflation. Thank you.

I purchased a two-year contract for two devices on February 27, [redacted], with the key CBQKP-YN9W9-89JT2-M79W2, totaling $69.96. However, my account only shows one device for $53.30. I did not receive a refund for the missing amount. I have emailed about this issue using the key but have not received a satisfactory response. I am disappointed with the billing discrepancy and this is why I do not want auto-renewal. If this problem is not resolved, I may consider leaving after being a customer for over six years. Please clarify what happened to the $69.96 and I insist on speaking to someone about this ongoing problem. - S. B.

I am experiencing issues downloading my virus protection software. My invoice number is PKD [redacted]5 for a 2-year subscription purchased on May 7, [redacted]. I have paid a total of $78.73. If we cannot resolve this problem, I would like a refund. I am willing to attempt the download again if you provide assistance or if you could perform the download remotely. If unsuccessful, I will request a refund. Thank you for your support. If I do not receive a response, I will reach out to Capital One to assist with the refund process.

I tried to verify my purchase on your website. However, the site kept freezing and became unresponsive. I have only used two out of the five activation keys I bought. My son has used multiple keys due to resetting his computer with different operating systems. Now, he is unable to activate a new key because they are allegedly used up. I need one key for my new laptop and I should have at least three keys available. It seems that there is a discrepancy in the number of keys that are claimed to be free, as only my son and I have used any keys so far.

On May 22, [redacted], I replied to your email regarding the automatic renewal of Malwarebytes, requesting to cancel my subscription. Your company replied from [redacted] on Mon, 22 May, at 10:09, stating the following: Delivery has failed to the recipient [redacted] The recipient's mailbox is full and cannot accept messages at this time. Please try resending your message later or contact the recipient directly.

I currently have two Malwarebytes subscriptions. One is for Malwarebytes Premium+Privacy VPN, expiring on 03/06/[redacted], and the other is Malwarebytes Premium, which I assumed would be canceled when I upgraded to Malwarebytes Premium+Privacy VPN. Despite this assumption, I was recently notified that my Malwarebytes Premium account is scheduled to be charged for renewal this June. I experienced issues last year when attempting to seek a refund for a previous charge, which prompts me to request the cancellation of my Malwarebytes Premium account set for renewal in June. If there is a legitimate reason for me to maintain both accounts, I would appreciate a detailed explanation to better understand the necessity. Thank you, Sandra L.

I have been waiting for a month for my login issues to be fixed and want a refund. I informed you about my email address change, sent screenshots of my account, but received no response. Both of my tickets, # [redacted], have been closed, and I paid $75.58 for my purchase on 11/10/[redacted]. If nobody can resolve my tickets, I am requesting a refund immediately. I have two accounts with your company, one for my phone and one for my computer. I am extremely frustrated that nobody has contacted me personally about my issue. All I needed was my email updated.

Hello, I'm Wayne Smith, with the email [redacted] There is an underscore between "Wayne" and "smith." My address is 6 Chadwick Street, Billerica, [redacted]. I need to update my charge card as my old one has expired. I received a message to renew my subscription with no changes needed. I am looking to speak with a representative to provide my new charge card details. I do not require technical support or a $1 charge for a trial. How do I update my payment information? I am facing errors when attempting to log in with a new password. My landline number is [redacted], and my cell number is [redacted]. Is there a way to speak with a live person for assistance?

I am having trouble locating my password, leading me to attempt multiple password resets. I am unsure how to proceed after receiving the verification code via email, directing me to access my email on a different browser. I am not well-versed in technology. I utilize Mozilla Firefox but need guidance on how to utilize another browser or what alternatives are available. I attempted without success to locate a Malwarebytes phone number to expedite resolution and speak with a representative directly. It is crucial for me to reset my password promptly to regain access to my account. Additionally, I must update my credit card details to ensure the renewal of my subscription scheduled for tomorrow, June 14th. Thank you. Kaaren

I recently noticed that Malwarebytes charged my credit card twice, both on May 30th and June 7th. I was under the impression that the charge was an annual fee, not a recurring charge within a short period. Unfortunately, Malwarebytes does not provide any phone support which is frustrating. The lack of customer service is disappointing and has made me contemplate canceling my account. I am seeking clarification on why I was billed twice and would like information on receiving a refund for one of the charges.

I keep receiving multiple pop-ups from McAfee, even though my Malware protection is on. When I close one pop-up, several more show up right after. I find this really frustrating and don't understand why it keeps happening. The message box asking how I want it fixed is confusing to me. I simply want the issue resolved, but I'm not sure how.

I purchased a two-year subscription, but I am unable to access the service. The installation did not seem to be successful, preventing me from using the software as intended. The service was scheduled to start last night, but I have encountered difficulties. I have a 20-digit reference number for the purchase; however, it has not been helpful so far. I am seeking assistance to either receive the software I paid for or get a refund. The payment was made using a Discover card last night. I appreciate any help with this issue.

Hello, I have been using the free version of Malwarebytes for some time now, and I am currently testing out their premium version through a free trial. So far, it seems to be working well. I am considering buying the premium version but have a couple of questions. First, I would like to know if Windows 7 will still be supported. Secondly, I am curious about the best way to contact their support team in case I need assistance, as I had trouble with their online contact drop-down menus this morning. Thank you.

1. I need help running a scan on my iPad as I couldn't figure out how to do it. 2. My premium subscription is meant for iOS, but I keep receiving offers for Windows. I use Apple devices - an iPad, Mini computer, and iPhone. 3. I want to switch from NORD VPN to Malwarebytes VPN and discontinue my current subscription. 4. I can't update my profile with my current phone number as I no longer have a landline. 5. How can I bundle the strongest protection for all my electronic devices?

Hello, I recently switched smartphones. I have a premium subscription to Malwarebytes valid until July 6, [redacted]. I deactivated Premium on my old phone and tried to activate it on the new one, but I am unable to do so. It says the subscription is already assigned to another phone (even though I deactivated it on the old one). How can I resolve this issue? I don't want to lose my subscription, which is still valid for almost a year. Thank you in advance for your response. Best regards

I reached out to the chat support team for assistance with activating my account, unsure if it had been successfully activated. They directed me to fill out a form, which led to a $55 charge on my credit card. This was unexpected as I had been under the impression the assistance would cost $1. Feeling concerned about this situation, I am starting to question the legitimacy of the company as a whole. Unfortunately, there seems to be no option to talk to a person directly, and I have invested a significant amount of time into resolving this issue. If the $55 charge cannot be refunded and my account status verified, I will have no choice but to cancel my Malwarebytes subscription completely.

Due to my eyesight issues, I'm struggling to keep up with the fast-paced information provided over the phone for accessing online services. I'm receiving numerous notifications that appear to be promotional messages for additional Malwarebytes services, but I can't differentiate if they pertain to my existing service on my Mac or if they are new offerings. I don't have the expertise to install Malwarebytes on my iPhone and refurbished PC laptop, and instead relied on a computer store to install it on my Mac. I'd like the option to receive Malwarebytes emails and updates at a different email address. I'm unsure how to unsubscribe from these notifications, and if I can't, I may need to seek assistance from the computer store to explore other security options.

I’m Jennifer Woolley, residing in France, contactable at jennifer\[redacted] I have been a customer for about 2 years but decided not to renew my subscription as I found another solution. I’ve tried reaching out to you without success and informed my bank to stop the unauthorized payment on July 4th, along with any other unauthorized charges I might have missed. I need clarification on the 25€ debit on July 4th, [redacted], as I haven’t renewed my account and have no plans to do so. Confirm that you will not debit my card in the future. Kind regards, Jennifer Woolley