MSN Windows Live Assistance - Hotmail Customer Service Issues

Hello, I recently had my phone stolen, and unfortunately, I can't access my email because the password was saved on the phone. I submitted a form, but they informed me that the information provided was not sufficient to recover the password. I can provide my bank account information, ID, and any documents confirming my ownership of the email account.

I believe my account has been compromised as I keep receiving an alarming message stating, "Your account has been locked." The information stored in my account is essential, including my correspondence, certificates, passport, and identification. I need urgent assistance in recovering it. If that is not feasible, kindly close the account as the notification of messages is causing significant issues as I am unable to access them. Numerous attempts to request a code via different phone numbers and browsers have been unsuccessful. Provided below are my alternate email addresses "[redacted]" and the one registered under "[redacted]" Your prompt attention to this matter is greatly appreciated. Thank you.

My email account, [redacted], seems to have been hacked from Russia. I found a notification email from Microsoft regarding this in my junk folder. There was an unusual sign-in to my Microsoft account from Russia/Moscow with the following details: Country/region: Russia/Moscow IP address: [redacted].[redacted].77.[redacted] Date: Thu, 06 Apr [redacted] 18:56:13 +[redacted] Platform: Windows 10 Browser: Firefox I haven't received any emails that I can see since this incident. Any help would be appreciated.

My Instagram and Twitter have been hacked, and there were suspicious activities on my Hotmail account. I tried changing the password, which I believe I did. I'm limited because the account is associated with an old mobile number that I can't change. The account also mentioned that I'll be locked out for 30 days to complete this change. This situation makes it difficult for me to know what's going on or if the hackers still have access. Meanwhile, I can't regain access to my other accounts as I have no access to my emails.

I accidentally spilled coffee on my computer keyboard, ruining it. I replaced the computer, but now it won't accept my password. Despite using the same password from my records, it isn't working. I tried to reset it using security questions and providing past emails, but it was unsuccessful. Due to my age and limited contacts, I struggled to provide recent emails. When trying to reset, they requested my existing password, which is the one not working. I fear this may be why they're denying my password reset. Please note there has been no activity for over a week since the incident. The sentimental data on the computer includes emails from deceased loved ones and an important archives page with recipes and more. I even miss receiving daily emails from Motor Trend. I created a new Gmail account but lack access to my contacts from the Hotmail account. Without phone numbers for many, these contacts are now unreachable. I see others regain access to their accounts; however, I lack substantial ways of proving my identity. I urgently need help to retrieve my account as it's essential to me at 80 years old. Thank you, Bill A.

I usually log into my Hotmail account with my email and password. Today, I attempted to access my work email on my iPhone using the Authenticator App, but encountered difficulties. Even after adding my Hotmail account to the app as required, I still couldn't access my work email. After activating the passwordless option as suggested, I was still unable to log in. When trying to revert to a password for my Hotmail account, I never received the verification code it sent to the Authenticator App. I tried removing the passwordless feature, but couldn't find a way to do it as it kept prompting me for a code I never received. Eventually, due to multiple failed attempts, the account got locked. Any assistance would be appreciated.

Dear Microsoft team, I recently attempted to access an old account of mine that I haven't used in over 5 years. The email address associated with it was [redacted] It seems it may have been deleted due to inactivity. I believe there was a phone number linked to the account, which I can provide. I still have access to that phone number. Could you assist me in retrieving access to this account?

To whom it may concern, I am seeking assistance as I am unable to access my Hotmail account. Despite multiple attempts to reset my password, I continue to be locked out. I have received security codes, but they have not resolved the issue. An email mentioned insufficient credentials before I was locked out again. I have been trying for four days without success. Your help is greatly appreciated. Regards, George

Hello, I am seeking your help to recover my Hotmail account [redacted] Unfortunately, my Yahoo account, linked for recovery, has been blocked, preventing me from accessing my Hotmail. This inability to access my account is causing significant inconvenience for both personal and professional reasons. I kindly request a password reset and the verification code to be sent to my Gmail at [redacted] or through a message to my mobile number [redacted]86. Thank you for your prompt assistance. Best regards,

On October 1st, I received an email informing me about suspicious activity in my Hotmail account ([redacted]) and that it has been blocked. I've been struggling to reset it because I can't remember the alternate email to receive the code, and I also lack the necessary information to fill out the form. I would appreciate it if you could assist me in unblocking my account promptly by sending a reset link. Although I've been trying to access my email on my mobile device, my mobile number doesn't seem to be working for verification purposes.

Hello, I recently purchased a new phone, and when I tried to access my email on the app, I realized I had forgotten my password. This caused me to become locked out of my Hotmail account. Since the phone number associated with my account is outdated, I couldn't reset my password that way. I attempted to provide additional details about recent emails to regain access, but unfortunately, I can't recall enough information for Microsoft to grant me access. Could you please assist me in unlocking my email account? Thank you.

I am experiencing issues with my old Hotmail account that no longer exists and am unable to create a new one with the same name. In short, my Microsoft account was initially a Hotmail one which I transitioned to Outlook. Now, I cannot access the Hotmail account as it claims it does not exist. Even if I attempt to create a new account with the same name, it states that it is not possible due to an existing email with that name, which is confusing. The Hotmail email in question is: [redacted] I would like to know if it is possible to use this email to create a new account or bypass the existing stage. Alternatively, I am curious if it is feasible to retrieve the old account even if it no longer exists. Thank you, Adeseun