MSN Windows Live Assistance Customer Service Issues

My email, [redacted], was hacked a month ago, and I need to recover it as soon as possible. I have been trying to reach you through various methods unsuccessfully. The intruders have taken my money, and it is crucial to regain access to my Hotmail account. They changed the recovery email to one starting with "em****," and I am unable to access my account as a result. I urgently need to delete the current recovery email and change it to my Gmail account, [redacted] I've been attempting to recover for a month, but due to a message in November, I was informed to wait until December 22nd to regain access, only to be hacked again. I have all my personal information available if needed. Please contact me at [redacted], as you have successfully reached me through this email before.

Recently, I changed my password, but when I entered it, I received an error message. The code to reset it wasn't sent to my phone as expected. I tried multiple times with no success. After following the account recovery steps, including providing personal details like my full name, date of birth, and previous passwords, I encountered difficulties due to insufficient information. This is troubling as my Hotmail account is linked to important platforms like Facebook, Instagram, and work. Losing access could mean losing cherished memories. I'm actively seeking a solution to this issue because it's vital to me. I'm willing to provide further verification, such as sending a photo of my ID or undergoing a phone call confirmation. Losing access to my Hotmail ([redacted]) and similar Gmail account ([redacted]) is a distressing thought.

I am unable to access my Facebook account and need to reset my password, but the email linked to my account, Hotmail, is inaccessible. Despite multiple attempts, I have not been successful in resetting my Hotmail password. It has been a frustrating process lasting over 3 weeks. I am anxious to regain access to my account as it contains precious photos of my daughter and work-related emails. I am seeking assistance in resetting my Hotmail password to facilitate my account recovery.

I've been unable to access my email account ([redacted]) for a few months. Despite numerous attempts using the verification form, my access has been denied. Even the chat with a representative was not successful. This email account is crucial for my personal communication as I rely on it for important medical, disability, financial, and vacation information. Creating a new account now would be very inconvenient. I believe I can verbally verify my identity to establish ownership of the account as the current verification process isn't working for me. Your help in unlocking and restoring access to my email would be greatly appreciated. Thank you in advance.

Regarding the email account [redacted], I am a board member of a Homeowners Association responsible for responding to emails in our neighborhood. Before leaving for a 4-day vacation, I accidentally opened a phishing email and later found out that our account had been hacked. Upon my return, I noticed that hundreds of phishing emails were being sent from our account. In an attempt to stop this, I tried to change the password and added my phone number for security. However, during the password change process, I was asked for information about the original setup of the account. As our board members change periodically and the account was created years ago, I do not have the information needed, which led to the account being locked. Is there a way to recover it, or are we out of luck if the original setup details are unknown?

I am deeply upset with Microsoft's services. I created my Hotmail account around [redacted] and due to a typing error, I am now locked out and being asked to verify my account. The phone number linked to my account is from Dubai, but I no longer live there and have changed my number. I have provided all the details I could remember in the recovery form, including recent sent emails and recipient email addresses. My entire financial and personal history is in that email account, including bank information, immigration details, and credit cards. I urgently need access to my account ([redacted]) as it contains vital information like insurance and Dubai credit card details while I am currently residing in the USA. Please assist me in recovering my account as my attempts to contact support have been unsuccessful for the past 2 months.

When attempting to log in to my Microsoft Hotmail account ([redacted]), I received an error message stating my password is incorrect. I am certain the password is accurate as I have it written down and entered it correctly. During the recovery process, I am prompted to provide three recent contacts and a subject line from emails I have sent, which is challenging as I primarily use email for online transactions. I am confident in my birthday, security questions, and previous passwords. I kindly request your assistance in recovering my account ([redacted]) as I urgently need access to it. Thank you for your time and help. - G.W.

I am unable to remember the password for my Hotmail account, and I cannot recall the recovery email linked to it. My phone was compromised, and I suspect my email might be accessed by someone unauthorized. Due to not having my phone number associated with the account, I cannot regain access. It is crucial that I review my emails promptly for important matters at work and upcoming events. Urgent assistance is greatly appreciated. The email causing issues is [redacted] Thank you.

Over the weekend, I accidentally dropped my phone in a lake. Unfortunately, it contained my Hotmail and MSN authenticator, leading to a difficult situation. After receiving a replacement phone, I encountered trouble restoring my Hotmail account due to an outdated backup. Attempts to reset the password failed because the stored password did not match my most recent change. When I requested a password reset, the process required two authentication factors: my phone number (accessible) and email or authenticator (both dependent on the unavailable password). Filling out a form for assistance, I was notified that my request could not be fulfilled promptly due to the two-factor authentication on my account. I must wait for a resolution, unsure when or if I will regain access to my email account.

I recently created the email address [redacted], but I have forgotten the password. When trying to recover it, the security question about the last sent email is not relevant as the account is new and no emails have been exchanged. This email was mainly created to register my new Lenovo laptop purchase, and I don't want to miss out on the freebies and software subscriptions. I have tried the standard recovery process three times without success. Please contact me at [redacted] to assist me with this issue promptly. Thank you, Nitish Mathur.

Hello, I need assistance with a recurring problem in our medical clinic's Outlook email account. We use the address [redacted], and emails have been randomly not showing up in our inbox over the past few months. Patients have contacted us wondering why we haven't responded, only for us to realize the emails never reached us. Even after searching, these missing emails don't end up in the junk folder, they just vanish. We recently renewed and paid our subscription, which seemed to temporarily fix the issue. Unfortunately, in the last weeks, the problem has resurfaced - emails disappearing from the inbox but appearing when searched for. This situation has caused us some discomfort and inconvenience in dealing with patient communications. Please investigate this matter promptly and provide a solution. Thank you, Ivana

I believe my hotmail account, [redacted], was closed without my consent. I have used this account for approximately 20 years. The issue arose when my ex-girlfriend inadvertently linked her [redacted] email to mine, resulting in my account's deletion when trying to separate them. She seems to have been using my [redacted] account to access Microsoft services for years, leading to the apparent takeover and subsequent deletion of my account during the unlinking process. How can I regain access to my account? While I am not concerned about the lost data, I need access to this account as it serves as my primary email for verifying other digital accounts requiring an email for registration.

Lately, both of my Hotmail accounts are not allowing me to send photos from my phone or receive them from my daughter via WhatsApp. This issue happened suddenly, and has escalated today as it's rejecting my credit card information, making it challenging to make purchases. I'm worried that my accounts have been compromised. I even had trouble paying at a store using my French bank card. Despite trying to reach support via phone and chat, I have not been able to get through. This is causing me a lot of stress and I urgently need assistance. Can I please speak to a representative to resolve these problems promptly?

Every time I travel abroad, my email gets blocked, and I struggle to follow the provided instructions to unblock it. It would be great if the process could be as easy as informing a bank about my travel plans with a quick phone call, without any major issues or delays with bank cards. I wish there was a simple way to contact someone at MSN or Hotmail for help since I am not tech-savvy, especially during travels due to my age and vision. It would be fantastic to have a straightforward solution before leaving for a trip to avoid email blocks in another country. I have no issues when I am back home, but traveling internationally always causes email trouble.

I previously contacted you regarding the issue of my emails becoming locked when traveling to different countries. I find the current instructions provided confusing and difficult to follow for unlocking my account. Despite my suggestion to implement a system similar to banks where I could easily notify you of my travel plans via a phone call, your response claimed that I had not offered a solution. My proposed solution is straightforward and efficient - after verifying my identity, I would provide my travel destination and dates quickly over the phone. I believe this would alleviate the problem for me and other travelers experiencing similar challenges. I hope you can consider this suggestion to simplify the process for everyone involved.

I recently fell for a fake government grant scam through a friend's compromised messenger account. Someone posing as Steve Duncan promised me a $45,[redacted] grant but asked me to buy a gift card first, which seemed suspicious. They showed me UPS delivery images but I cut off contact. I've been struggling to reset my Outlook password and can't receive the reset code on my phone. I made a new email but it's still not working. The new email is [redacted] Please be cautious of these scammers, and any help is appreciated. - Rich LaMacchia

I received a message stating that my email account has been locked due to a violation of the Microsoft Services Agreement. I primarily use this email for personal purposes, so I am unsure what activity could have triggered this. I have been using a VPN service which may have caused my account to log in from various locations. As a result, I am unable to access my Hotmail account and I am concerned about missing important emails. How can I resolve this issue and regain access to my email account?

Il y a presque 10 ans, mon compte a été piraté. J'ai utilisé l'adresse e-mail [redacted] à l'époque. Lorsque j'ai essayé de me connecter récemment, j'ai rencontré des complications me notifiant que mon compte avait été piraté. Depuis, j'ai beaucoup voyagé et changé de numéro de téléphone, oubliant mon ancien numéro français. J'ai besoin d'aide pour résoudre ce problème.

I recently switched cell phones and carriers. During the switch, I forgot the password for my Hotmail email account ([redacted]) which I need to register on my new phone. When attempting to recover it, the recovery code is being sent to an old phone number. After trying to regain access through the online recovery process, I received notice that the provided information was insufficient to verify my ownership of the email account. I am willing to provide any necessary details to verify my identity and regain access to my account.

My father needs help resetting his password for his hotmail.com account. He is currently logged in on his phone but is facing concerns as he is going through a divorce and his ex-wife can access his account. Unfortunately, he doesn't remember his current password. If you could reach out to me, his son, via email at [redacted] or by phone at [redacted], we would greatly appreciate it. His email address is [redacted] Thank you. Mike Licari