MLB.com Customer Service Issues

My girlfriend's account was stolen on March 22, [redacted]. It all started with a message she received from her friend's hacked account, promising a 5k diamond giveaway by a YouTuber named Anna Ladaina. She unknowingly shared her phone number with the scammer who then messaged her on WhatsApp using the number +62[redacted]-[redacted]. Meanwhile, her phone started behaving strangely, showing GPS tracking and then shutting down completely. During this time, someone was playing on her account remotely. Despite reporting the issue to customer services and temporarily retrieving the account, it was stolen multiple times, possibly involving customer services. The account has now been stolen for the third time, and efforts to recover it have been unsuccessful. Any assistance in recovering her account would be greatly appreciated, as she has been distressed about this situation for the past week.

Hello Moonton, I want to address issues with the reporting system detecting bad behavior in matches. Lately, I've been unfairly reported for others' actions and subsequently unable to play for days. Meanwhile, when I report legitimate reasons like feeding or inactivity, I never receive notifications. To improve, the system should redefine "inactive performance" and "negative player" based on chatting, gameplay, game modes, and medals. It seems unfair that players consistently scoring low are spared reports, while those having one bad game are penalized. Additionally, it's crucial to inform the reporters of any actions taken. I've reported many players but remain unaware of the outcomes due to the flawed notification system. Another concern is team arrangements in queues. Frequently, teammates duplicate roles, leading to chaos. Implementing a role selection feature during queueing could mitigate conflicts and enhance team composition. For instance, as a mage main, I should be able to queue with players who prefer other roles, fostering a more positive gaming experience. I'm suggesting these solutions based on recent gameplay frustrations. Thank you for your attention.

It has been a while since I last played my favorite game. I am attempting to access my account on my new phone, but I am unable to retrieve it. My account name is WCKDdemon and my account number is [redacted]. I used to be a committed player, having spent many hours and a good amount of money on the game. I would love to get back into it, as I used to stream and managed to gather about 26 players to join the game. I hope that your company is understanding and helpful in resolving this issue.

Hello, I am Surjit from India. My account was hacked by an unknown person. I need help to recover my account. It happened yesterday on April 8, [redacted], Friday, around 6:30 pm. I am connected to Moonton, Facebook, and Gmail. Unfortunately, I cannot access my Gmail account either. My account ID is [redacted]6 ([redacted]), and the username is "virus." My account level is [redacted]. I have been playing Mobile Legends for years and even faced failure in my exams due to playing too much. I have tried so hard to get to this point. Please assist me in recovering my account.

I am facing issues logging into my Mobile Legends account after changing my phone. The email I initially used to register with Moonton Account is no longer active, and as a result, I cannot receive the verification code. I am looking to update my email to the following: Old Email: [redacted] Game User: [redacted] ([redacted]) Character Name: 小不点 New Email: [redacted] I would greatly appreciate your assistance in resolving this matter promptly as I am unable to access my account and continue playing Mobile Legends. Thank you for your help.

When I started playing, I was at epic 1 but dropped to epic 2. I wanted to be the jungle alpha, but another player, S3, kept choosing the same role despite me asking them to switch. Throughout the match, they consistently stole my jungle, causing us to struggle. I did my best by trying to level up by taking the other side jungle, but the other player, moskov, only focused on taking resources and feeding the enemy team. Despite my efforts to communicate and cooperate, moskov kept trolling. Even after reporting the player, I received a penalty for alleged inappropriate messaging, which I did not do. This unfair situation left me frustrated with the report system's effectiveness. I hope Mobile Legends can address these issues to prevent such incidents in the future.

I encountered an issue with my ML account. I reset my phone to free up space due to app updates, losing access to my account. The username is "知乗__♡" linked only to a Moonton account. I attempted to log in but forgot the password. When using the "Forgot Password" link, it required a verified email from that account. Unfortunately, I never received an email notification for verification in my Gmail account. Today, I tried to verify, but the link had expired months ago. I am eager to recover my account as I have invested money in it that I would not like to lose.

Please address the matchmaking problems. This season, I managed to reach mythic 2 in the first month, but now, whether playing solo or with a trio, we keep getting teammates who are legends. It's frustrating and doesn't make sense. Can you please focus on improving the matchmaking system instead of just creating more skins to sell? Teaming up a mythic 2 player with a legend 5 player is just not fair. It seems like the matchmaking system needs some serious attention. It would be great if you could take a page from League of Legends and improve the matchmaking process. Thank you.

Hello, I've been encountering some significant issues recently. On my birthday, I was removed from a draft pick in a game. Despite trying to reconnect immediately, I couldn't rejoin the match for unknown reasons. As a consequence, I received a -17 credit score for being AFK and got banned from ranked play for 3 days. After serving the ban, I faced a similar situation, this time with a -18 score. Contacting in-game support yielded no results. I waited nearly a week before being able to play ranked matches again. Today, with a credit score of 92, I ventured into ranked play. In my first game, I encountered three support players, all with retribution spells, leading to a loss. Despite earning MVP, I was subjected to trolling, with no consequences for the offenders even after reporting them. Subsequently, in another game where I played mid mage tank and faced a trolling player, I ended up losing and receiving a bronze rank along with -6 credit score. The discrepancy between losing credit score while experiencing trolling and spending a significant amount on in-game skins is making me contemplate quitting the game. The unfairness of losing credit score while enduring two consecutive games with random trolls is disheartening. I kindly request a review of my situation. Here is my ID: [redacted]15 ([redacted]).

I need assistance recovering my Mobile Legends account. It was hacked and linked to the hacker's fake Facebook and TikTok accounts, along with a secondary verification method. Currently, I am unable to log in as the hacker seems to have full control. Whenever I attempt to log in, it says there have been several incorrect login attempts and I need to wait a certain number of hours before trying again. Additionally, Moonton does not recognize my email, even though I always logged in using my Moonton and Gmail accounts. I have contacted Moonton through the app but their responses have been frustrating, requesting the exact registration date which I no longer have due to deleting old emails. Despite providing purchase receipts to prove ownership, they still insist on the registration date. I hope to regain access to my account, as I have invested a significant amount of money into the game.

Hello Moonton, I need to report an issue with my ML account. It appears that my account has been compromised. I usually log in through Facebook, and my friends also play using the same account. However, when I tried to access my account, ML requested a verification code from an email address I don't recognize: [redacted] This email does not belong to me or any of my friends. Consequently, I am unable to access my account. I am hoping that Moonton can assist me in resolving this matter. Thank you for your help.

Hello Moonton, I need to address an issue with my ML account. Recently, it got hacked. I linked it to my Facebook account, and my friends also use it. However, now when I try to log in, ML requests a verification code from an email I do not recognize, [redacted] It is neither mine nor my friend's email. Consequently, I am unable to access my account. I am hopeful that Moonton's service team can assist me with this matter.

Hello! I'm Kareal, and I've been playing MLBB since [redacted] as a way to bond with friends and family during the pandemic. It's been enjoyable without any issues. Recently, I got a new device and tried to download MLBB. However, I found out about a security update in my inbox. The problem is I can no longer access the email linked to my MLBB account, so I'm stuck at a verification code prompt. I'm hoping for a quick solution to this issue. Best regards, Kareal

Hello, I am the owner of the "paN JJGAM3R8" account from the start of the game. I have the account linked with Moonton, Gmail, and Facebook. Unfortunately, I can't access the account on my new iPhone as I don't have access to the linked email ([redacted]). I have all the necessary information about the account and would like to start playing again. I have old screenshots of the account and can provide access to my current personal Facebook for verification. I am unable to log in because I need the code sent to the email I can no longer access. I kindly ask for assistance as I have made significant investments in this account and don't want to lose it.

Dear Moonton, I am writing to address a minor issue regarding the Mobile Legends: Bang Bang (MLBB) game. Specifically, I participated in the Transformers skin draw hoping to acquire the Starscream - Aldous skin, which is my preferred choice. Unfortunately, I ended up with the Bumblebee - Xborg skin, which was a bit disappointing since Aldous is my main hero for ranking up. I am willing to exchange my Bumblebee - Xborg skin for the preferred Starscream - Aldous skin to enhance my gameplay experience. I have provided my relevant account details below for your reference: Nickname: Mr. Panah Arjuna ID: [redacted]0([redacted]) Region: Malaysia/Johor ([redacted]) I would appreciate it if you could assist me in this matter. Thank you for your time and consideration. Sincerely, Mr. PA

My Mobile Legends account was hacked. I had linked it to my Facebook account, which got hacked along with my game account. I lost access to my game account because I don't have a Moontoon account. The hacker connected their email to my account. I made a big mistake by clicking on a fake link for a gift. Is there any way to recover my account or permanently ban the hacked one? I've invested a lot of time in this account. I'm just a student and not wealthy, but I did my best with my account. I'm really upset about this situation. Have you experienced these feelings before? I would appreciate any help or solution. Thank you. My account ID is [redacted]93([redacted]).

There is someone currently using my account with Zing Account. I am unable to remove it due to the device compatibility issue. I have requested a review of the account but I am concerned that my account may be completely hijacked. Please address this urgent request from a loyal player. My ID is ********. Checking the history, there are ranked games being played which I don't participate in; I exclusively play Brawl. I fear my rank may suffer due to the hijacker. Kindly remove the Zing Account to prevent unauthorized access. Thank you for your assistance.

There is currently someone else using my account with a Zing Account, but I cannot remove it as it says my device does not support it. I have requested a review of the account, but I'm worried about the possibility of my account being hijacked. I am a true player and only play brawl, not ranked games. Please remove the Zing Account from my MLBB account to prevent the hijacker from logging in again. Thank you.

Good Day! Moonton is my favorite online game. I am a businessman named Philip from the province of Oriental Mindoro, Philippines. I am humbly requesting a consideration for the violation I committed today due to poor internet or Wi-Fi signal caused by a power interruption affecting my gaming performance and resulting in a deduction from my credit score. I apologize for this situation. I kindly ask the gaming administration at Moonton to please check my MOBILE LEGENDS account details. Here is the information: Account Name: Felipeking II ID#: [redacted] I am requesting a resume of my credit score of 90 to participate in ranked games. Thank you for your assistance. Sincerely, Mr. Philip

Why is the matchmaking system deteriorating? What's going on with the technicians? The system keeps pairing me with teammates who have an overall win rate below **%, dragging down my win rate from **% to **%. I was almost reaching Mythic, but today's matches have been continuous losses. When will customer care respond after reporting? No compassion is shown; instead, players who criticize feeders are penalized. The system needs fixing. Customer support never responds, just an annoying auto-reply bot making the situation worse. The team management seems incompetent.