MLB.com Customer Service Issues

My concern is with my ranked teammates who keep feeding, causing me to get demoted despite performing well myself. It doesn't feel fair to be penalized for others' poor gameplay. I consistently have high stats, while my teammates are averaging 2-8-3, putting me at a disadvantage. The ranked system should address players who repeatedly feed and consider individual performance rather than just wins or losses. If improvements are not made, I may reconsider investing time and money in the game. It's frustrating to be let down by team members who don't contribute effectively. I hope the developers take constructive feedback seriously to enhance the gaming experience.

Hello, I have a question and need assistance. I am planning to start a business selling Cosplays, figures, clothes, accessories, and more. As a fan of MLBB, I want to incorporate its characters in my products. I am interested in establishing a franchise and potentially signing a contract. I have numerous ideas and believe in doing things meticulously. If there are any questions or uncertainties, feel free to ask. I am from Puerto Rico and would appreciate any help or guidance you can provide.

Following a recent update, I am experiencing issues queuing with others in the game. I have attempted to find a solution for this problem but have not been successful. Unfortunately, I am unable to utilize the customer service button and reinstalling the game did not resolve the issue. I am using a Samsung Tab E and my internet connection is working correctly. Although the game downloads assets without any problems, I still cannot queue with others. This issue has impacted my credit score as a result. I would appreciate any assistance with this matter as soon as possible. Thank you.

Hello, My name is Simone. I have been playing MOBILE LEGEND BANG BANG for years without any issues until today when my account was blocked due to inappropriate chatting. I recently had a negative experience with a team of four players who verbally attacked me in-game, using offensive language and insults. When I tried to defend myself against their hurtful remarks, I was the one who got banned, which is unfair. I have invested time and money into this game, only to face unjust treatment when standing up for myself against bullies. I believe the lack of action against those who harassed me and the immediate ban on my account reflect poorly on the game's support system. I am frustrated and disheartened by the lack of justice in this situation. I urge the game administrators to unlock my account promptly and take appropriate action against the homophobic players who targeted me. I seek fairness and a resolution to this issue as soon as possible. Thank you for your attention to this matter.

Hello, my account was banned for 14 days for "exploiting," but I have not done anything wrong. I don't even know what it means. I play this game for fun. Please help me retrieve my account at your earliest convenience. I apologize for the previous request; it was a suggestion from my friend. I will always play fairly and just for enjoyment. Kindly assist me in regaining access to my account. Thank you for your help. I look forward to your response.

Hello, I recently received a 14-day ban for "Exploiting," but I genuinely have not engaged in any wrongful behavior. I'm unsure of what exactly that means as I play this game solely for enjoyment. Kindly assist me in restoring my account promptly. I apologize for the prior request put forth, which was advice from a friend. I am committed to playing fairly and for entertainment purposes only. I truly appreciate your help in reinstating my account. Thank you for your attention to this matter. I look forward to your response.

Hello, my account has been suspended for 14 days due to "exploiting," but I haven't done anything wrong. I don't even know what that means; I just play this game for fun. Please assist me in recovering my account promptly. I apologize for my previous suggestion, which was from a friend. I promise to always play fairly and for enjoyment. Please help me regain access to my account. Thank you for your support. I look forward to your response.

I am experiencing significant issues with the algorithms and the players I am matched with in the game. I have been playing for nearly six years and have invested money since the beginning. However, the current situation is frustrating as I constantly encounter players who seem to progress without skill, while I am paired with inexperienced teammates who lack the necessary abilities to compete effectively. It is disheartening to see players succeed with limited hero knowledge or game understanding. This results in me losing approximately 85% of matches due to poor teamwork and skill levels on my team. I believe the gameplay should be fair and enjoyable, but the current circumstances are far from relaxing. I wish to have a more balanced gaming experience where skill and strategy prevail, rather than being hindered by inadequate teammates. Your assistance in resolving these issues would be greatly appreciated.

I am truly upset about this situation. I recently came off a suspension, and I didn't say or offend anyone. I just purchased the VIP pass, and this feels unfair to me. I believe something is wrong with what's happening. I have three accounts in the game, I recharge all of them, but only this account got banned. I waited the seven days last time, and now it's happening again without even offending anyone. The game is not going well, or rather, you are harming the game because this is not acceptable. I will keep this and demand details of the supposed offense because I haven't even said anything. If this is not resolved, I will consider legal action against the company. I have evidence of this, so please lift the ban and review the situation. I demand a review of my case promptly; this time, I will not wait seven days.

I recently switched to a new Android phone after my previous one broke. I am having difficulty transferring my MLB account because I do not know the account ID. In most other games, providing an email or some form of proof to verify the account is common practice. Remembering an email address is generally easier than recalling a string of numbers. Many MLB players may find it challenging to memorize all these required numbers, which seems like an unrealistic expectation. I can easily remember my account name, email, and even certain in-game items as they are more personal and meaningful compared to a series of random digits.

I lost my account a few years ago and I really want to get it back, but I don't remember the account ID. The account was lost due to my Facebook account being deleted (I don't know why it was deleted, but I didn't do it). The server was [redacted], and the player name was "Copy-!) Creator of Evil Generation Squad." I still have former members to prove I am the owner. The last login device should be Redmi 8A if my memory serves me right. The email is not remembered exactly, but I am trying my best to provide as much information as I can. I would really appreciate getting my account back. It may be late to send a message like this due to the time gap, but please help me if you can. Have a great day! 😊

Three years ago, my old phone broke, and now I can't remember my Gmail password. As a result, I've lost access to my Moonton and Gmail accounts linked to it. However, I can still log in to my MLBB account using my TikTok and Vk accounts. I would like to reset my Gmail and Moonton accounts associated with my MLBB account. I have the Order Receipt, numerous account screenshots, and can currently access my account. I'm looking to update the accounts connected to my MLBB account with my current details. Your assistance would be greatly appreciated.

My account was hacked and subsequently banned. I have been playing Mobile Legends for many years and have invested substantial amounts of money into this account. Before banning any account, please ensure you have sufficient evidence rather than solely relying on reports from other players. I have purchased numerous diamonds on that account. Put yourself in my shoes - if your account was banned based only on reports from other players, how would you feel? Where is the justice in this situation? Will I be reimbursed for the money I have spent? If I have done something wrong such as hacking, I am willing to acknowledge it, but I have not.

Good morning, I have two accounts, one connected to Facebook as Demonwings 91 which is my main account, and the second one was linked to Moontoon with the name Er nafta and the email [redacted] This morning, I changed the password but I'm still receiving a message saying the email is not connected to the Moontoon account. This situation is strange to me. It has been a long time since I played on both accounts, especially the second one, approximately a year ago. Best regards.

It's frustrating to see the system deteriorate over time. The punishment policy seems unfair, penalizing players who react to trolls rather than addressing the actual perpetrators. Claiming to maintain gameplay fairness feels hollow when players facing constant trolling receive no reprieve while succumbing to the same behavior results in bans. The lack of consequences for those instigating the issues is disheartening. As a longstanding player, I'm deeply disappointed in MLBB's current state and policies.

A few months ago while on the Mobile Legends Global Chat, I was looking to get some diamonds to purchase a skin for Adlous. Unfortunately, I fell for a scam where someone offered to give me diamonds in exchange for access to my account. Regrettably, I shared my account details and subsequently lost access to my account as the scammer blocked me on Messenger. I have evidence and screenshots of the fraudulent activity that occurred on Messenger. I am seeking assistance in recovering my account.

I have been experiencing issues with getting muted or banned in the in-game chat, even though I have not violated any rules. I always communicate politely using formal language and emojis without causing any trouble. Suddenly, I have been muted, possibly because I type too much or spend a lot of time in the world chat. It feels unfair when I am just exploring the game and get banned like this. The system should target actual rule-breaking words like curses or negativity, not simple formal language. It's frustrating to face bans like this, making me consider deleting the game. Moonton should improve the in-game chat system to focus on actual violations. Thank you.

I am curious why Mobile Legends: Bang Bang doesn't offer an account merge option. It would be convenient to merge two accounts, designate one as the primary, convert similar skins and heroes to battle points or tickets, and transfer all other items. I have two main accounts in the same region, but I can't dedicate time to both. I don't want to stop playing but don't want to lose my hard-earned skins. Each account has different heroes, and I don't want to switch back and forth constantly. Many games have this feature, so I am hopeful that Mobile Legends will consider adding it. I respectfully request assistance with this matter. Thank you.

Dear Moonton, I, Iqwan Zakaria, am the account owner of 'KaguraTheBitch' on server number [redacted]. I took a break from the game for a while due to my studies and work commitments. When I tried logging back in, I couldn't remember my password. The Moonton account was linked to '[redacted]', which has been deleted. I really want to retrieve this account as I've invested a lot of money into it. I've attached a screenshot for your reference, showing my profile picture used in that account. I appreciate your assistance. Sincerely, Iqwan Zakaria

Hello, I hope you are doing well. In [redacted], I had an account in Mobile Legends Adventure that I may have accidentally deleted. Despite my efforts to recover it, I have not been successful. I even tried to create a new account with the same nickname. However, I have receipts of payments from my Google Play history for that account. Unfortunately, I do not recall the server ID or player ID. I attempted account recovery within the app, but it keeps requesting the server ID and player ID. The last time I remember logging in was in [redacted], and now that I have returned to playing, I truly miss my old account. I had reached a high level and am hoping to avoid having to start over. I would appreciate it if your company could assist in restoring my account or provide guidance on resolving this issue. My nickname was BABUCI, and I eagerly await your response. Best regards from BABUCI.