M&T Bank Customer Service Issues

Dear M&T Customer Services, I have been a loyal customer of M&T for several years. I am disappointed that I cannot use my Quicken desktop with my M&T accounts without signing up for your service. Since I have three accounts with M&T, I am concerned if the $9.95 per month charge applies to each account individually. Could you please clarify this for me? Additionally, I would like to mention the absence of monthly bank statements in CSV format, which adds to the inconvenience of the current system. These features are crucial for maintaining a well-organized financial system, especially for tax purposes. I appreciate your prompt response on this matter. Thank you.

My father had a loan with your company, and after his passing, my mother fell ill and is currently in the ICU. As the only daughter, I was granted power of attorney over her affairs by the judge, including handling the loan matter. I was instructed to fax a copy of the power of attorney to your office but did not receive any communication afterward. Instead, I received a letter stating we had ten days to vacate the property. After calling, an extension was granted for a month. I am reaching out to understand what options, if any, are available to me in this situation. This home holds sentimental value as it is where my grandmother and father passed away, and with a newborn and four other children, I am hoping to receive assistance in keeping this property within our family. Thank you for your attention to this matter.

I am currently in the process of establishing an online account with Amazon for the purpose of self-publishing a book about our church's history without the intention of generating any profit. In order to proceed with setting up this account, I need to provide Amazon's affiliate, Kindle Direct Publishing (KDP), with a bank account number for potential electronic royalty payments. I am considering setting up a separate, highly secure account with M&T Bank in Annapolis, MD, specifically for this purpose. My question is whether I can create a dedicated account solely for KDP registration and if there is a requirement for maintaining a minimum balance to keep it active. Additionally, I would like to confirm if this new account can be completely isolated from our existing checking and savings accounts for security purposes. Thank you for your assistance in advance.

Hello, I need assistance with my situation at the bank. Recently, a representative mistakenly deactivated my debit card despite my clear instructions to keep it active. I had informed them about my compromised account due to a car break-in and had opened a new account to transfer most of my funds. I specifically requested to keep my old account open with a working debit card, but the representative assured me that they would only flag the account for security. Unfortunately, I discovered my card was inactive when I tried to use it today for lunch. I urgently require my card reactivated as I rely on it for essential purchases like groceries and gas for my family. Due to my busy schedule at work and caring for my baby, I need this matter escalated promptly to ensure I can access my funds tonight. Thank you for your assistance.

I was charged $38 for insufficient funds by Netflix despite having overdraft protection. I contacted my bank and Netflix and managed to get a refund from Netflix. However, I'm confused as to why Netflix was able to withdraw money when I had overdraft protection. I budgeted my expenses based on the balance before the unauthorized charge, and now I need that $38 back to cover my upcoming work days. When I inquired, the bank mentioned that auto payments can still go through even with insufficient funds, which is different from my previous experiences. I request a refund of the $38 to restore my budget and appreciate your prompt attention to this matter. Thank you.

I contacted customer service today regarding being charged 3 overdraft fees despite depositing funds to cover the charges. The representative explained she couldn't waive the fees due to previous waivers during the pandemic when I had reduced income. I asked for guidelines but was denied and the call ended. It is frustrating to face fees for charges already funded and not being offered assistance due to previous relief. Financially, this year has been challenging, and I struggle with paying $[redacted] in fees to a profitable corporation. While fee reversals have helped before, it feels unreasonable not to receive help during such times. All my expenses have been covered, and I owe no money to M&T Bank. The relevance of past pandemic assistance to the current issue is unclear. If there is no resolution, I may consider closing my account and finding a more customer-friendly bank.

I have an open-end mortgage (revolving credit plan) document dated April 7, [redacted] that I want closed. I am selling a property, and the title company has informed me that this mortgage is still outstanding. Despite never utilizing this mortgage, I have not received any communication, either through phone calls or mail regarding it. Both the title company and my lawyer have made multiple requests for a settlement statement, with my local M&T branch representative also following up on this request. It has been over two weeks, and I have not received any response from M&T. The property closing is scheduled for tomorrow, and this delay in obtaining the settlement statement has already caused postponements twice. Without resolution from M&T, it is likely that the property sale will need to be restarted. Your assistance in resolving this matter would be greatly appreciated.

I contacted the bank in the middle of October about my expired debit card that was supposed to be valid until November 30th. After multiple calls, they informed me they sent a replacement on November 20th and then again on December 3rd, but I still haven't received it. This delay is causing me stress as I need to pay my car, electricity, water, and credit card bills. I am frustrated with the lack of concern and the runaround I am experiencing. I urge the general manager to address this issue promptly and send me my debit card to my address at URB. San Antonio [redacted] #7 San Antonio P.R. [redacted]. Time is of the essence, and if this matter is not resolved soon, I will seek legal advice. - Evelyn

My spouse and I have been in the process of refinancing our home for nearly 5 months. We have consistently reached out to the underwriter and our loan officer for updates. Our loan officer, Chaylee Faulkner, has been supportive and responsive, but it seems the delay may be due to Indecomm, the loan processor. Being a CPA, I have all necessary financial documents ready promptly. We respond quickly to requests from Eryn Pickett at Indecomm, from monthly to weekly, now to daily emails, as time is of the essence. Upon being asked for a credit card subordination fee, we swiftly completed and sent it this morning. However, we are now unsure about the trailing documents after receiving a link. We have emailed Eryn for clarification, but delays in response are causing concern. We are incredibly frustrated with the situation and would appreciate speaking with someone in a higher management position to address our experience and its impact on your business. Your attention to this matter is valued. Regards, Christopher R.

In the past month, I had to replace my debit card due to it being physically stolen. I've noticed that the first 8 digits on my new card are the same as the old one, but the rest of the numbers are new with a different 3-digit security code. Despite trying since November [redacted], I haven't been able to make online purchases. Every time I try, I'm told my address doesn't match my card number and that the security code doesn't match either. My current address is [redacted] Woodbourne Ave., #[redacted], Baltimore, MD [redacted], previously [redacted] Caradoc Dr., Rosedale MD [redacted]. Recently, I got mail from M&T with two different zip codes. I would appreciate it if you could update my information correctly so I can use my debit card online. Thank you.

I was charged $[redacted] for a dispute before receiving a request for more information. My mail services are delayed, and I only receive mail a couple of times per week, causing a delay in responding to the request. The company that overcharged me refused to refund the double charge, with a representative being unhelpful and rude. Now facing an additional $[redacted] charge on top of an existing negative balance, this situation is frustrating. Considering switching banks as a result.

I mistakenly deposited money into my Coinbase account from the wrong bank, causing a charge of $[redacted] from my M&T account instead of my Chase account. Even though Coinbase promptly returned the $[redacted] once they realized the error, I was still charged an insufficient funds fee. I am puzzled why this fee applies when the transaction was quickly reversed. I am confident this situation qualifies as an exception for the fee according to the bank's policy. How can I go about having this insufficient funds fee removed from my account?

I would like to inform you that loan Account # [redacted][redacted] has been canceled due to discrepancies in the loan amount after leaving the establishment. Despite attempts to contact the bank, I have been unable to reach a representative. As a result, I will not be proceeding with the pickup of the travel trailer at Explore USA RV Supercenter in Tyler, Texas. Upon receiving a letter from M&T Bank today, it was revealed that the loan contract contained incorrect information. We never agreed to the revised loan amount and therefore cannot accept the altered terms. The seller of the Twilight travel trailer tws [redacted] was informed of our decision after they increased the loan amount by over $10,[redacted]. I have taken all necessary steps on my end. For further communication, you can reach me at [redacted].

Dear Mortgage Department, I hope this message finds you well. I am writing to follow up on a secure message I sent last Wednesday regarding my mortgage account [redacted]. Despite the website indicating a response time of 24-48 hours, I have not received any communication yet. This issue has been ongoing for several months, and I believe I am entitled to a payment adjustment and a refund due to the insurance changes made in February. After reducing my home insurance coverage significantly, I was informed my monthly payment would decrease by September. However, I have not seen any changes reflected yet. Could you please clarify when I can expect the reduction in my monthly payment and the refund for the overcharged amount since February? Thank you for your attention to this matter. Sincerely, Lynn and Stu

Account Number: [redacted][redacted]-[redacted] Car: [redacted] Mazda, VIN: 3MZBN1L3XJM182520 My father, Dayle Clark, co-signed for the car, but he has not contributed any payments. Despite faithfully paying on time for nearly two years and making extra payments to reduce the total amount owed, I was surprised to see my bill jump from $[redacted].80 in October to $[redacted].70 in November. I had planned my finances to pay $[redacted].00 for the remainder of the year. This sudden increase has caused financial strain especially as I need to travel to Parris Island to attend my daughter's Marine boot camp graduation. I kindly request a revised bill reflecting the correct amount due by November 13th. It is disheartening to be penalized for diligently making payments on time and contributing extra towards the loan. Your prompt attention to this matter is appreciated.

Good morning. I'm Trish Pirkle, the Title Administrator at Cronin Auto Inc located in Perrysburg, Ohio. I'm reaching out regarding Kevin and Jennifer Howard's purchase of a vehicle from us on November 15, [redacted]. They traded in a [redacted] General Motors Yukon XL with the VIN: 1GKS2HKJ2KR201084. It's worth noting that this is an E-title vehicle. As of today, December 8, [redacted], the title for this vehicle has not been released. Given that the vehicle has already been sold to another customer, it's crucial that the title is released promptly by M & T Bank. I kindly request an update on the current status and an estimation of when we can expect the release of this title. I appreciate your timely response. Thank you, Trish.

I recently contacted M&T for a payoff, and the representative mistook my name as SHOE instead of Sue. When I jokingly clarified, I felt the agent responded rudely by saying she couldn't hear me and insinuating I was being impolite. I ended the call and mentioned I would report her attitude. This experience is the reason I've decided to sever my relationship with M&T. I am seeking a call back and expect professional customer service. This sort of encounter is unfortunately not uncommon at the Mall Circle branch in Waldorf. I must say that Susan, one of their employees, stands out as an excellent staff member.

Last February, there was an attempt by a hacker to compromise my M and T account, leading me to lock it. Despite several attempts to unlock it later, the staff at the Bank on Miracle Drive in Marketplace, Henrietta, New York advised me to clean my laptop at Best Buy. As a retired Doctor who once had over $[redacted],[redacted] in IRA, with Jean Garett as a bank officer I dealt with, I informed the employee about other devices I could use for online banking, but she insisted on the laptop. Unable to unlock my online account, I closed my checking account and withdrew the remaining IRA funds. The Home Equity line of Credit account is the only one left that I need for online access to avoid missing payments. Contacting customer service proved unhelpful, and I am looking for a solution without discrimination as I plan an overdue vacation abroad and need online access for my M and T account.

I am an attorney based in Florida representing a client who recently moved to the state. My client informed me that M&T Bank in New York has unexpectedly placed his accounts into dormant status, despite ongoing check activity. They instructed him to visit the New York branch in person to restore the accounts, which is challenging due to his health conditions preventing travel over [redacted] miles. I am seeking clarification on why this action was taken on an active account and exploring alternative solutions for reactivating the accounts without requiring his physical presence in New York. Thank you. Jim Beadle [redacted]

I am facing some trouble with the new voice customer service line. When I tried to enter my 16-digit card number, the system interrupted me, saying it didn't recognize the number. It then asked for the first 5 digits of my social security number but still couldn't locate my account. Unfortunately, I wasn't given the time to input my full card number. This happened twice, and both times I was transferred to customer account services, which I didn't expect to be available at 7:30 PM. I preferred the old automated service as it suited my needs better. Unfortunately, despite these attempts, I still didn't receive the information I was looking for. - Lois W.