Lycamobile Customer Service Issues

I was introduced to Lyca by my partner who added £10 credit for me to purchase bundle M. However, when I tried to do so, it took all my credit, leaving me with only 1p. I was unable to call Lyca due to the lack of funds. My partner contacted Lyca's customer service and was informed that I needed to wait 48 hours, followed by another 48 hours, to hear back regarding the credit I had paid for as a goodwill gesture. Despite receiving texts from Lyca assuring me they were looking into the issue, it's now mid-October, and I have yet to receive any resolution. I'm still using my old phone on another network while waiting for Lyca to address the problem, making numerous costly calls to their customer service. Today when I called Lyca again, I was told to wait an additional 24 hours before suddenly being disconnected. Dealing with Lyca has become incredibly frustrating and inconvenient due to the £10 credit mishap.

I have had no service on my Lycamobile SIM since Thursday, November 15th around 10 AM. My partner, also with Lycamobile, experienced a service interruption on the same day. While my partner's service was restored after a few hours, I am still without service as of Saturday, November 17th at 12 PM. I have a bundle that doesn't cover calling Lycamobile customer service, and I don't want to top up just to pay the connection fee. The affected SIM number is [redacted]7, and you can reach me on [redacted]3. I urgently need someone from Lycamobile to contact me to fix this issue. Thank you, Darren Heaney. (Email: [redacted])

Hello, I am requesting my Lyca call history from January [redacted]. I submitted the fee of 15 pounds on December 3rd. Initially, a colleague mentioned I would receive the soft copy via email in 3-4 days, but I have not received it. After waiting for 7 days, I called on Monday and was promised to receive it by the end of the day, which did not happen. Following up on Tuesday, I was told to wait another 24 hours, but still no email. Upon calling after 24 hours, I was informed I would get it the next day. I am unhappy with the lack of correct information provided. I urgently need this call history for my partner's visa application, and it has been 10 days without any email. I have been a Lyca mobile network user for 5 years but currently dissatisfied. Kindly reach out to me promptly to resolve this issue. Thank you.

I reside in Germany but visited the USA to see my daughter. I had service until the end of March, but now my phone constantly shows "no service". I am concerned as I need my phone when I return to Germany on April 10. I attempted to call [redacted] but to no avail. I bought a prepaid cash code in Germany to reload my phone on my return, but I am unable to do so online or through my phone. Can someone help me activate my service again so I have a working phone on April 10? I appreciate any assistance. Thank you. -L.D.

I am experiencing issues with Lycamobile. I originally purchased the service in London and am currently in Gent, Belgium, trying to use Google Maps on roaming with no success. I received an email confirming my bundle top-up but still cannot use the service. Unfortunately, the phone service is not working, and I am only able to communicate via email through hotel Wi-Fi. I will be visiting Bruges today and anticipate that the office will be closed by the time I return this afternoon.

Hello, I recently upgraded my phone and my messages, including my password for the Lycamobile website, were deleted. Despite having a data bundle with 4GB, my data hasn't been working for several days. I haven't used up my data as it has only been around 10-12 days, and I switch off data when not in use. As I cannot log in to the Lycamobile website, I would appreciate it if you could address this matter promptly. Thank you, Marwa Zakie

I misplaced my Samsung Galaxy A10 phone, and I am unsure where it might be. I recall having the phone with me at 20:25 on October 4th, [redacted], and it was turned off around 22:00. I attempted to locate it using the "Find My Phone" feature, but since it's switched off, that option is not viable. I am interested in finding out if it's feasible to track the last location of my SIM card before it went offline by contacting my network provider, Lycamobile. I can provide you with my phone number details via email.

Hello, I'm Veneta Staykova, and my contact number is +44 7[redacted]51. I had a contract with Three, and I've paid it. They instructed me to provide a code to my new provider to terminate the contract. The code I received is STAC 096044HTG, valid for 30 days. Using this today will result in a final bill of 0 GBP, excluding any discounts or charges. For further details, visit bit.ly/2GYf3H6. Thank you.

I, Ajaykumar Patel, am a new customer of Lycamobile. I recently received a message stating that my details were incorrect and could result in my number being blocked. Despite providing the accurate information multiple times via call and email, my number is now blocked for 7 days. This has caused inconvenience as I cannot make important calls or use the internet. I received confirmation that my details were updated successfully, but the issue persists. I have reached out to customer service daily without resolution as they do not answer my calls. I have already paid $[redacted] for a 6-month recharge and I am in a difficult situation.

Dear Lycamobile Customer Service, I am [redacted]. I have checked my data usage, and I can assure you that ALL charges from 13/04/[redacted] to 15/04/[redacted] are UNAUTHORIZED. As proof, please review my previous and subsequent usage. These incorrect charges have depleted both my data package and credit, preventing the renewal of the PORTIN offer (due to your negligence) and causing me to exceed my data limit. After my call, you credited me €15.93, from which you should ONLY deduct the amount of the PORTIN offer and not any other charges (calls, texts, or data) made before your credit. I hope I have been clear. I await your refund. Best regards, Anna L.

I lost my phone on 22/06/[redacted]. The phone number is [redacted]0 with Lycamobile. My insurance company requested specific information from my network provider. They need proof of usage, including the first and last date of use, as well as the serial number, IMEI, make, and model of the lost phone (iPhone XS Max 256GB IMEI: [redacted][redacted]). I have emailed you already, but I have not received a response. This information is urgent because I need it for my insurance claim. Thank you.

On 15/8/[redacted], I purchased a National bundle for £10.00, providing unlimited minutes, texts, 4gb data, and [redacted] international minutes valid until 13/9/[redacted]. Yesterday (28/8/[redacted]), my balance was £8.68, but later dropped to £0.80. I am confused about the discrepancy as my bundle should still be active. I am frustrated and seeking clarification on where my £7.88 went. Furthermore, I accidentally made a duplicate payment online of £10.00 (ref: [redacted]5) and have not received a refund despite being assured by Vignesh Prabhu on Lyca live chat that it would be refunded to my bank account within 7 to 10 days. I urgently require assistance in restoring my minutes, texts, and international call minutes. Your prompt resolution of this matter is greatly appreciated.

Hello, my number is [redacted]. I recently purchased a plan with 7GB data, calls, and [redacted] minutes for Sweden and 45 other countries. Unfortunately, I have been unwell and dealing with various issues, so I have only used less than half of the data and have not made many calls due to being sick and preoccupied. Could you please extend my limit so I can utilize the remaining resources before the plan expires on Saturday? I am a loyal customer and also have another number, [redacted], where the limit ends on 11/28, and I have not used everything on that plan either. I would appreciate it if you could either increase the limit on the first number or allocate the remaining resources for internet use for three minutes. I am unable to recharge my account at the moment. Your prompt response would be greatly appreciated as I am currently relying on borrowed internet access. Thank you.

My Lycamobile SIM card has been stolen, and I have reported it to the police. I would like the SIM to be blocked immediately and the number transferred to a new SIM card I already have from a few months ago. I wish to keep the same number [redacted]3. I will activate the new SIM and provide the necessary details. Please include my spouse in any communications; she can respond at [redacted] should you have any queries. We are available to answer any questions you may have.

I've been attempting to contact Lycamobile for guidance. My aunt, aged 91 and nearly blind, has a mobile phone with them (her number is [redacted]8) that requires a top-up. I am inquiring if it's possible for me to top up her phone by phone from home due to mobility challenges. Thank you.

I have an old Lycamobile standard-size SIM card that is not compatible with my new smartphone's micro/nano SIM card slot. I need assistance as I don't have the PUK number for my old SIM card. I want to either retain my current Lycamobile number or transfer it to a Lycamobile nano SIM card. I've reached out to Lycamobile multiple times through their website and email address but haven't received any response. When I called their customer service, they directed me to the website to submit an online query, which I have done, but still haven't heard back from them. I am frustrated with the lack of response from Lycamobile, as their customer service has been very poor, scoring less than 10% in my opinion. Any advice on how to proceed would be appreciated.

I am having trouble getting assistance as English support is not available. I have been using the service since September. I recently uploaded a 10 euro card, but my balance shows zero despite not making any calls. I want to keep using the service, but it's proving difficult. Please contact me at [redacted] to help me locate my credit and guide me on recharging my balance. Thank you.

Hello Everyone, I recently spoke with customer service representative Kartik, and my reference number is [redacted]5. I was informed that my service would commence within the next hour. If my service is not initiated as promised, I will have to file a complaint at the nearest police station due to the loss it has caused to my business. This has been one of the most disappointing service experiences I have encountered. Selecting your service has proven to be a major mistake. You can reach me at +[redacted]0. The disruption of my services has led to significant losses in my business and personal life, constituting harassment. This matter is urgent as my services were abruptly discontinued yesterday at midnight without any explanation provided. If my services are not reinstated promptly, I will have no choice but to escalate this issue further. A complaint has already been lodged with TIO. I kindly urge you to resolve this promptly. All necessary documentation has been provided, and payment has been made for recharging. I fail to understand why my services were abruptly halted. NO THANKS Riteshkumar Mistri +[redacted]0

Hello, I'm Stephan Emmanuel. I recently spoke with two customer service representatives. One had trouble hearing me, and the other advised me to email because I can't recall my 4-digit pin that was set when I received my original number five weeks ago. I am reaching out from a friend's phone due to a lack of credit. I am looking to transfer my old Lycamobile number, [redacted]4, to the new Lycamobile number I acquired on Saturday, which is [redacted]3. I encountered issues with adding the £5 plan as I lost the SIM card and voucher. After purchasing a new SIM card and voucher, my balance dropped significantly. I urgently need assistance in transferring my old number to the new one and addressing the voucher concerns. Please contact me via my new Lycamobile number, ending in [redacted]. Thank you.

Subject: Issue with Monthly Plan Recharge I am writing to address an ongoing issue with my phone service after recharging my number with the Europe Plus and Asia Extra pack. Currently in India, I opted for the Asia pack to receive work calls from Ireland, but I am not receiving any calls or text messages as expected. This problem has left me unable to communicate effectively, both indoors and outdoors since the 10th of May. My Iphone XR shows no signal and the inconvenience is significant. I seek a resolution by either providing a bundle that ensures connectivity for international calls between Ireland and India, or a refund for the unused recharge. Your prompt attention to this matter is appreciated. Contact me via email through Resolver or by calling +91 [redacted]. Looking forward to resolving this promptly. Sincerely, Ranjini R.