Lululemon Customer Service Issues

I had a disappointing experience at your store on [redacted] Fifth Ave. in NYC. I visited to exchange a top my boyfriend gave me, following the instructions given at the time of purchase to keep the tags on. Despite having a gift receipt, when I tried to exchange it a week later for a cheaper item, the cashier refused to refund the price difference to my boyfriend's credit card or give a store credit. The cashier even rudely suggested I buy something else to make up for the difference. I was surprised by the poor customer service at a store like Lululemon. I am considering just returning the shirt and the expensive scrunchy I felt forced to buy for a full refund due to this unpleasant experience.

I placed an order for a bathing suit for my granddaughter on May 26 with the knowledge that it might not arrive by her June 4th birthday. After contacting my daughter on June 6 and learning the suit had not arrived, I reached out to lululemon. They stated there was an issue with FedEx and assured me it would be delivered the next business day. However, my daughter, being busy, lost track of the order. Upon checking with my granddaughter, I discovered the suit had still not arrived. After contacting lululemon again today, I was informed that not only was there no order but the bathing suit is now sold out. I have reordered a different suit out of desperation, albeit in a size and color I would not have chosen. I am frustrated by the mix-up and the lack of concern regarding this gift order mistake. I feel let down by the handling of my order and the insensitivity shown by the customer service representative. This has been a very disappointing experience for me. - R. J.

I visited your store at the Roseville Galleria in Sacramento and bought two items totaling $[redacted]. I asked specifically for the items to be delivered by Friday or at the latest Saturday as they were a gift for my friend's 30th birthday on Sunday, July 21. The sales associate guaranteed me the delivery by Friday. When I didn't hear from my friend, I called the store on Saturday. Ashley, who answered the call, was very helpful and diligent. She informed me that the package would arrive on Tuesday, July 23. I expressed my frustration to Ashley but made sure to explain that my anger was towards the store and the company, not her. I requested to reroute the package but was told it couldn't be done. This left me with no options. I believe this is a significant issue as I chose your store for its athletic clothing my friend loves and because I wanted to give her the best for her celebration. The situation caused me a lot of stress as the purchase meant a great deal to me financially and emotionally. The handling of the situation and the lack of options for resolution were disappointing.

While shopping at Lululemon in Burlingame, CA, I encountered an unpleasant situation with employee Taylor. When I tried on the align pants, she made inappropriate comments about my size compared to hers. Taylor repeatedly suggested I try a larger size due to my wider hips and bigger butt, despite the smaller size fitting me fine. Her remarks were insensitive and made me feel uncomfortable. Upon leaving the store, she insincerely apologized for my unsuccessful shopping trip. Feeling upset by the encounter, I revisited the store later to discuss the issue with manager Jackie. Jackie was sympathetic and acknowledged that such behavior was unacceptable, noting that the store even had a recent body positivity seminar that Taylor seemed to have overlooked.

I am reaching out regarding the poor service I experienced at one of your locations, specifically, [redacted] Spring Garden Rd, Halifax, NS B3J 1G3. I was shocked by the rude treatment I received. I visited the store because one of my Lululemon leggings tore at the knee while I was working. The cashier compared my situation to crashing a car and demanding a new one, refusing to exchange my leggings. Another staff member confirmed the damage was unrepairable due to a fault in the pants and recommended an exchange. Despite this, the cashier argued against it. After leaving my details and the pants for washing, I returned to find a different name entered in the system. Finally, I received a replacement but encountered a standoffish attitude from the cashier, Sam, who was blond and unprofessional. This was a disappointing interaction, as I have been a longtime customer of Lululemon.

I am a frequent purchaser at Lululemon and have a history of online shopping with them to attest to that. I have always been pleased with the quality of their products. Recently, I bought a pair of black high-waisted leggings in luxtreme fabric, size 2 for my daughter. A friend picked them up for me as we live 1.5 hours away from the nearest Lululemon store. Unfortunately, there is an issue with the leggings as they have developed a hole in the butt area. Despite attempting to have them fixed by a local seamstress, the material makes it impossible to repair without detection. I am disappointed with this situation, especially considering the price of $98.00 plus tax. I do not possess the receipt as I have never had to return any Lululemon items in the 7 years I have been a customer. I hope that there is a solution to this problem that does not involve a long drive to the store.

I purchased a pair of leggings just 6 months ago at full price, and they have already torn, not at the seam, with more tears on the way. I attempted to visit the store nearby to resolve the issue, but the staff member was unhelpful and impolite, rushing me out of the store. I am currently a high school student without a source of income, so buying these leggings was a special treat for me. All I am looking for is to exchange them for a different pair.

A year ago, I purchased your Wunder Under High-Rise Tight 31" Full-On leggings and they are great! I use them for hot yoga and cycling and love them. Despite owning over 10 pairs and taking great care of them, I was disappointed when they started peeling on the inside. Last week, while cycling, a hole began forming on the inside thigh. When I visited the store to inquire about a replacement, I was informed it had to be on the inseam for a replacement. Given the price and your brand's reputation for quality, I expected better.

I am disappointed in the recent purchase I made from lululemon. I have been a loyal customer and always take great care of the products I buy from them. Unfortunately, the new pair of leggings I recently purchased has a rip in the back that is not on the seam. I know I cannot return them to the store for repair due to this issue. This is the first time I have experienced this problem with a pair of leggings, and considering their price, it is quite frustrating. The style of leggings affected is the align pant 31. I hope we can find a solution to this problem to avoid me having to discontinue my purchases from your stores.

I recently visited the Eastview Mall store in Victor, NY, to return a shirt and order the next size up for $98. While waiting in line, I was informed that due to busyness, they couldn't process the order and suggested I do it myself or continue waiting. Having worked in retail myself, I was surprised by the lack of customer service and attention to completing the transaction. Interestingly, I later found out that the person assisting me was the store manager, although I don't know her name, she was pregnant. Unfortunately, her demeanor lacked any customer service skills or personal touch. I am a frequent Lululemon shopper, but this incident has made me hesitant to return to this particular store. It would greatly benefit her to receive some training on handling customers effectively.

I purchased a pair of Lululemon Align Pant 28" in black, size 6, and noticed a hole between the legs. Given the lifetime warranty, I am disappointed to find a defect in the leggings. I recently went back to the store to replace them with another pair of the same size and color, and once again, discovered a hole, this time on the upper buttocks. This has been frustrating considering the price I paid for the leggings. I am hoping to have two new pairs of Lululemon Align Pant 28" in black, size 6, sent to me as replacements. Thank you for your attention to this matter.

I've been an employee for nearly 2 years and I truly admire the company and its values. Regrettably, I had to call out today due to feeling unwell. I tried my best to find someone to cover my shift by posting it and contacting five colleagues, but no one could help. Despite explaining my situation, I was informed that I might face disciplinary action for not covering my shift. I have a doctor's appointment later today to rule out anything serious like COVID-19. The responses from the managers were unsupportive and lacked empathy, which is not in line with Lululemon's principles. I always give my best at work and feel disheartened by the leaders' disrespectful and unprofessional comments. I mentioned that I would provide a doctor's note, but I feel undervalued and unsupported in this situation.

I placed order # C[redacted]8 on December 2nd, [redacted], which amounted to $[redacted].72. The post office has not received it yet. You mistakenly linked this order number to an old order and only recently sent an email with a tracking link. I need this item for Christmas. Because it seems that the order is lost, I am requesting a replacement at no additional cost, to be sent via express mail. If this is not possible, I will no longer be ordering from your company. I am extremely disappointed with the service provided. I expect to receive a response today.

Hello, I am writing to express my disappointment. I own several pairs of leggings from your store - the Fast and Free, Wunder Under, Wunder, Speed Up, Base Pace, Power Truth, etc. Firstly, my Fast and Free leggings developed holes on the buttock area and another spot near the hip. Despite me explaining that I didn't snag them, the in-store service claimed otherwise. They offered to repair them, but it's a product issue, not my fault, and the repair looks very visible. Also, one of my Wunder Under leggings stretched out and became lighter and stiffer in the thigh area. When I went to the store for an exchange, I found out that you no longer carry that style and it's out of stock online as well. I'm disappointed about having problems with this legging and not being able to get a similar replacement, as none of your other leggings have the same shiny fabric and logo at the back. I already have the Wunder Under Train, but I dislike the fabric as it collects hair, dust, and more, making it impractical. Is there anything that can be done to compensate for these two issues with my different leggings from your store? I love your products, but I'm very disappointed... especially since the Fast and Free leggings were hardly worn and my Wunder Under is less than a year old.

My father purchased my first order from one of your stores in Sarasota, Florida. While he was there, he was informed that as a veteran, he would receive a 25% discount and was able to buy the gift for me without any issues. Unfortunately, the item he bought didn't work for me, so I went to try on other options and found some that I liked at the same price. When I tried to exchange the items, the employees informed me of an error in applying the discount. They mentioned that my father wasn't supposed to use his discount for my gift and that they had given him too much of a discount. I ended up having to pay the difference to rectify the mistake. Despite trying to handle the situation respectfully, I felt like I was being treated unfairly. While I had hoped to become a regular customer, the lack of empathy and kindness from the staff has left me disappointed. I just wanted to share my experience.

I have been in touch with the Sweat Collective team for 10 days to verify my coaching credentials. I have been coaching cheer and gymnastics for more than 10 years, specializing in guiding college and D1 athletes. Despite providing various documents and having my employer confirm my role, my application is still denied due to insufficient documentation. Requesting additional information results in receiving the same generic email response without clarification on the denial reason. I believe there might be discrimination involved and would appreciate the opportunity to discuss this matter directly.

Hello, I would like to return the Delphine jacket in size 10 that I ordered twice. I have already sent two emails regarding this matter, the first email on 25.11.[redacted] and the second on 2.12.[redacted], but I have not received a response yet. My email addresses are [redacted] and [redacted] I kindly request a return label for the mentioned item. Best regards, N.C.

I placed an order for Align High Rise pants on November 26th with order ID c[redacted]2. The order was confirmed, and on November 30th, I received a notification that it was on its way. However, when I checked the tracking number [redacted]39, it indicated that the package is still waiting to be picked up by the delivery service. I have contacted customer service multiple times, waiting for over an hour each time, but have not received assistance. The chat option directed me to an email service which I am hesitant to join in case there are annual fees. I kindly request someone to look into the status of my order. I have never faced such issues with online orders before and seek your help in resolving this matter promptly.

I was hoping to get an update on the shipping status of my order C[redacted]7. I made the order on 12/9 and got a shipping notification on 12/13. However, the tracking information shows a message prompting to "check back later" for delivery details provided by the carrier. Concerned that the order might be lost since I haven't received any further shipping updates in the past four days.

On December 8th, I placed an order for two pairs of Lululemon leggings, one black and one navy blue, both 28 inches and high waisted. However, I was informed that my address was not serviceable for delivery. I reordered on December 16th, but only received the non-high waisted version. An employee promised a $[redacted].49 credit for the undelivered items, but I have yet to receive it as of January 7th. Additionally, I was promised a 30% discount on my next order for the inconvenience, which I did not receive. I just want the $[redacted].49 credited back as promised. Thank you for your assistance. Judy M. Address: [redacted] E 32nd Street, site #[redacted], Yuma, Arizona [redacted].