LivingSocial Customer Service Issues

It has been almost a month since I ordered an iPhone XR for myself and another for my wife. Unfortunately, my phone arrived defective, with a black screen after attempting to transfer my data. I returned it promptly using the provided RMA label, which was received some time ago according to the tracking information. After numerous unhelpful chats with customer service, finally, Johnny J assisted me in resolving the dispute. He confirmed that the dispute was closed, and I should expect a refund within 1-2 days. However, when I inquired today, another agent only mentioned the dispute status, not the resolution. I urgently need the refund of $[redacted] so I can either reorder a new phone or receive the funds back. The order number is #[redacted]. Johnny J from LivingSocial has been helpful, but I hope this can be resolved swiftly. Thank you for your assistance.

Hello. I recently bought Gino Vitale shoes with Order # [redacted]. Before making the purchase, I contacted customer service to inquire about the possibility of a full refund if I needed to return them. The agent assured me through email that I would receive a full refund to my personal account if needed. I made it clear multiple times that I wanted my money back entirely, not store credit or Deal Bucks. It's disappointing that I was misled by the agent just to secure the sale. This experience has made me reconsider future purchases from Living Social. I am adamant about receiving a complete refund as promised. Sincerely, Carolyn C.

We purchased a 9-piece rattan garden set and paid for it along with a £30 delivery fee. Subsequently, we received another email stating that a third-party delivery service was used, requiring an additional £39 delivery fee, which we paid through PayPal. Despite this, there seems to be confusion regarding the order as no one seems to have any information on it. The online status indicates that it was dispatched from Furniture Italia. The delivery was supposed to be on or before May 5th, which was a week ago. The order number is [redacted]7 (Living Social).

Hello, my name is Brendan Flynn, and I recently purchased the kids Aquarius AQ114 fitness watch in orange from Avant Garde Brands using voucher number QEFMCM-85TF5U in early May. After redeeming the voucher, I did not receive the watch. I contacted Avant Garde Brands after the delivery date had passed, and they informed me that the watch was lost. On May 21st, I received an email offering a refund or a replacement watch, of which I chose the latter. I provided my voucher number, order code, and address as requested. However, since then, I have only received automated emails from Alex asking for the voucher code and order number repeatedly. I am frustrated with the lack of progress and feel disappointed with their service. I am contemplating not ordering from them again and sharing my negative experience with friends and family. Any assistance regarding this matter would be greatly appreciated. I have all emails related to this issue if needed. Thank you, Brendan Flynn.

I need a full refund to my credit card instead of credit towards a future booking. The hotel has canceled the reservation, and now Living Social is handling the refund process. I had booked two rooms for Curtis Gratz, Jeff Ryg, and Steve Lenz under their names for a stay at Four Points by Sheraton Niagara Falls Fallsview. The total cost was $***.**, which needs to be refunded to my Discover card ending in ****. The reservation was for a City-View Double-Queen Room with a Casino Package for the dates from Sunday, ********** to Tuesday, **********. The total amount to be refunded includes the room rate, tax, and any additional charges.

My daughter purchased two sun loungers worth over £[redacted] in early April as a lockdown treat at 34 weeks pregnant. Due to the delay caused by covid19, she gave Living Social extra time for delivery. After not receiving the loungers, she reached out to Living Social and Wowcher for an update or a refund with no luck. BVG, the actual supplier, informed her that they had notified Wowcher in April that the item was unavailable and requested a refund under case number [redacted]9 on 19/04/20. Frustrated by the lack of communication, she is now considering seeking a refund through her bank or contacting the Ombudsman due to the distress of losing over £[redacted] in these difficult times.

Order No. [redacted]1: King Size Mattresses, Item Nos [redacted]4 and [redacted]5. I received the delivery on 02/06/[redacted]. I attempted to sleep on one of the mattresses but found them to be different from what I ordered and of low quality. The mattresses lack proper support on the sides, making them uncomfortable to sit on. There seems to be no memory foam, and the springs can be felt through the fabric. The mattress covering is rough and can be felt through the sheet. Neither mattress has any manufacturer's labels. Sleeping on the mattress was very uncomfortable, especially with my spinal problem. As a result, I had a difficult night's sleep. I have kept one mattress wrapped as I do not plan to use it. I wish for a full refund to my bank account, not a credit voucher for future purchases.

I received two king-sized mattresses on 2/6/[redacted]. Last night, I tried to sleep on one, but it was a terrible experience. These mattresses are not what I ordered and are of poor quality. There is no support on the sides, and the lack of memory foam makes it very uncomfortable. The springs can be felt through the fabric, and the scratchy mattress covering is unpleasant. The absence of manufacturer labels is concerning. The mattress feels hard and uncomfortable, like sleeping on a board. As someone with a severe spinal issue, my first night on this mattress was a nightmare. The other mattress remains unused as we plan to return it. I am struggling to reach out to the trader, as Diningtables.co.uk seems to operate under the name "Bedstock," while I initially purchased from "Furniture Italia." This confusing situation is frustrating and feels like a scam.

I recently received two king-size mattresses on 02/06/[redacted]. After trying to sleep on one for the past two nights, I must say these are not the quality mattresses I ordered. There is a lack of support on the edges, with noticeable discomfort when sitting on the edge of the bed. The memory foam seems to be missing, and the mattress is extremely uncomfortable. The springs can be felt through the fabric, and the scratchy mattress covering is unpleasant. There are no manufacturer's labels on either mattress, making it difficult to identify the source. Due to severe spinal issues, my experience sleeping on the mattress has been a nightmare. I am unable to contact the seller, as they operate under different names such as "Diningtables.co.uk" or "Bedstock," while I initially made the purchase from "Furniture Italia." I am requesting a collection of both mattresses, a full refund, and an apology promptly as I need to buy a new mattress from a reliable store.

I am requesting a refund to my PayPal credit for the iPad Air I purchased on June 9, [redacted], and received on June 11, [redacted]. I returned it on June 15, [redacted]. Due to challenges reaching customer service over the weekend, I prefer the refund to be sent directly to PayPal instead of Groupon bucks. I experienced difficulties with lost items in my cart and changing prices after placing them in. Despite assurances from customer support, I have not received the promised refund by Saturday as discussed. I have had no success with chats or emails for over three weeks. I am seeking assistance either through a return call from customer support or a provided contact number for help.

I purchased a voucher for painting services three years ago but forgot to use it. Despite numerous attempts to schedule with the provider, they have repeatedly failed to follow through with quoting the project. I am frustrated with the lack of response and unsure how to proceed. The voucher states it never expires, but I am struggling to get the service I paid for. I am reaching out to Living Social to inquire about redeeming my voucher for the current deal offered by a different company at a significantly lower price. I initially paid $[redacted].00 for one room painting, while the current deal is $[redacted].00. I believe Living Social should facilitate the exchange or provide assistance in resolving this matter.

I returned an Apple iPhone SE I bought from Living Social (#[redacted]09) because it wasn't compatible with my carrier. I followed all the return instructions and shipped it back to Groupon Goods on May 27th. I tracked the package, but the tracking stopped on June 3rd. After waiting a few more days, I contacted USPS and was informed that the parcel had been transferred to the 3rd party, Newgistics. I tried calling the provided phone number but couldn't reach customer service. It's frustrating dealing with this situation, especially since many companies are understaffed, forcing consumers to seek solutions on their own.

I purchased [redacted] toilet rolls from Livingsocial on March 17, [redacted]. I received an email confirming they were dispatched and would arrive by April 22, but they never did. After sending multiple emails to both Livingsocial and the vendor, I was informed of receiving a refund without any apology or explanation. On June 12, [redacted], I was told I would get the refund in 5 working days, but it has been 15 working days since then and I am still waiting. Despite sending three emails, I have not received a response. The customer service has been incredibly poor and I have not experienced such terrible service before. I intend to contact Trading Standards and the Financial Ombudsman about this matter. I request a phone call to explain the situation, assure me of the refund, and provide a timeline. Order number: [redacted]2. Regards, Sarah A.

I have been trying to communicate with Living Social regarding my concerns about a hair salon voucher. I purchased the voucher before the impact of coronavirus was fully recognized. I have been in touch with Living Social via email as their phone line is currently down. Despite my attempts to contact the salon directly, no resolution has been reached as both parties keep directing me to each other. Due to the ongoing health risks associated with hair salons and my reluctance to visit one, I am requesting a refund before the voucher's expiry in July. I am also open to the option of exchanging it for a different product or service from Living Social. I hope for your understanding and prompt resolution to this matter, as I am not comfortable using the voucher for a haircut given the circumstances at hand. Order Details: Merchant: A&G Hair Salon Order #: [redacted] Purchase Date: Thursday, Mar 26, [redacted] Status: Expires On Jul 24, [redacted] Qty: 1 Thank you for your assistance. Regards, T.K. Email: [redacted] Phone: [redacted]

Dear support team, I am reaching out regarding an unresolved issue with a recent purchase on Living Social. I have made multiple attempts to request a refund for items that did not meet my expectations. Despite reaching out via email three to four times, I have not received any response regarding the status of my refund. I am disappointed by the lack of communication and transparency in this matter. I kindly request that you provide me with an update on the progress of my refund. Your prompt attention to this matter would be greatly appreciated. Thank you. Warm regards.

In June, I engaged Superior Carpet Cleaners using a voucher I purchased from your company. During the cleaning, they accidentally knocked down and damaged a picture frame. The technician initially agreed to cover the repair costs but later declined when I provided a quote from a framing store. I proposed meeting at a framing store of his choice for a new estimate, which he accepted. Unfortunately, he has been unresponsive for over a month now. This lack of communication is unacceptable, especially considering the company is unlicensed according to the Secretary of State. I am disappointed by the poor handling of this situation and am seeking compensation for the damage caused to my property.

I made a purchase and attempted to redeem it, only to find out the item was out of stock. I am now seeking a refund. During a chat with David, I was informed that due to my voucher being viewed, the order couldn't be edited, canceled, or traded. The checkout page displayed my Groupon code as applied but then showed the item as out of stock. I am disappointed as the personalized sketch pad I ordered is no longer available. I am dissatisfied with this experience and would like a refund as promised.

Hello, I'm Emiliadia Hanson. On August 1, [redacted], I bought a 3-session microneedling package for Charles Wittmann at Skin by Mariya for $[redacted].45 using my Mastercard ending in [redacted]. The order number is [redacted]. When I visited on August 7, [redacted], Mariya mentioned not receiving payment from Living Social, although I purchased through them (now part of Groupon). Even though she took a picture of my voucher, she couldn't do the treatment on Charles because she said his skin was too red. This was disappointing and inconvenient, especially after the long journey there and dealing with a parking ticket. I'm disappointed and looking for a resolution as I've paid for the service and want a refund. Please address this promptly. Thank you. You can reach me at [redacted] or [redacted] I have been a loyal customer for many years.

I purchased a haircut and partial highlights from Living Social under the merchant Teresa Kay Fitzgerald. The voucher expires on September *, ****. Despite several attempts to schedule an appointment with the salon, I have not received a response from the merchant. I would like to cancel this purchase and receive a refund to my credit card. I am not interested in receiving deal bucks at this time. Please help me with this issue. Thank you for your assistance. Sincerely, M. C.

Dear Living Social, I have concerns about two vouchers purchased a couple of months ago. I worry they may not be honored due to the Covid-19 pandemic. If they cannot be used, I request a refund promptly. If they are still valid, I would like to know how long the redemption period will be extended. I would appreciate speaking with a Living Social representative or receiving a confirmation email to ensure my request is handled. The vouchers are for Brix Sunset Beach and Offshore 9 Rooftop Lounge, both now expired. Thank you for your attention, Christy S.