LinkedIn Customer Service Issues

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #81. It includes a selection of 20 issues reported from December 7, 2019 until December 10, 2019. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

I work at Plus One Interiors, and I wanted to clarify some information regarding Surbhi Saitwader, an interior designer within our team. Surbhi has been with us for 6 months, from mid-September to the end of March, which is a maximum of 6.5 months if we count the incomplete months. On her LinkedIn profile, she has put down 9 months of experience with us, and at one point, she even mentioned having 15 months of experience. I, as the proprietor, have tried to contact her to correct this to reflect the accurate 6 months of experience, but she has not responded to my messages. It is important to me that her profile accurately represents her time with our company, which is why I am addressing this discrepancy.

My father, a retired senior, was unexpectedly charged for a LinkedIn premium membership which he did not intend to sign up for. He only used LinkedIn as a social media platform and was not in need of the premium features. The charge went unnoticed until he reviewed his PayPal account about a month later. It appears a free trial began on Oct 8, [redacted], and he was then charged for the premium service on Nov 8, [redacted]. As of Dec 7, [redacted], I have already canceled his subscription. However, I am seeking a refund for the charge. The only detailed billing information is available in the LinkedIn profile history, and there was no prior email notification about the trial or the subsequent charge, which feels misleading and unfair.

Hello, I need assistance with an issue regarding my deactivated LinkedIn account. My name is Zdravko Metodiev, representing A Rahim Ltd. I deactivated my account on 06/10/[redacted], but I have been continually charged by LinkedIn even though I no longer use the service. I am puzzled as to why I have been charged for the past two months since deactivation. The unauthorized transactions occurred on 04/11/[redacted] and 04/12/[redacted]. I kindly request that you cease billing me for a service I am no longer utilizing. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance.

Hello, I am Zdravko Metodiev, representing A Rahim Ltd. I deactivated my LinkedIn account on 06/10/[redacted] but have been wrongly charged for 2 months after deactivation. I question why I was charged for transactions on 04/11/[redacted] and 04/12/[redacted] when my account was inactive. Kindly cease these incorrect charges. Thank you for your assistance. Best regards.

I recently canceled my trial on Lynda.com but was still charged afterward. The cancellation process was confusing, as the grey screen led me to believe it was canceled. Upon realizing the charge, I went through the cancellation steps again and hope it's been successful this time. The lack of a contact number for assistance makes it tough to resolve such issues promptly. Please refund the charge to my card and confirm account cancellation at [redacted] Thank you.

I am struggling to access my account with the email [redacted] I have over 16,[redacted] connections, but while going through my divorce, I secured my contact information and now cannot recall the email I used to create it. Any assistance in recovering this account would be greatly appreciated. I have also created a new account with only a few connections under the details: Greg Isner [redacted] [redacted] It is possible that my original account is under [redacted], but regrettably, I am unable to access this email.

I am having trouble logging into my account through the mobile app as it says it doesn't recognize my email address. Recently, another email was added to my account without my knowledge, which I promptly removed. Now, I am unable to access my account with my current email and am being prompted to set up my profile from scratch. I need assistance in regaining access to my existing account. Thank you.

I recently switched from an Android to an iPhone and attempted to clean up my various LinkedIn accounts, intending to only keep my most important one. Unfortunately, I now find myself locked out of the account and fear I may have accidentally deleted it. Despite numerous attempts to regain access, including submitting identification and completing verification tests, I have been unsuccessful. This LinkedIn profile is crucial for me, especially during this pivotal moment for my startup. I have been struggling to find a way to speak with a representative as the Help site hasn't been much assistance. I sincerely hope someone can assist me with recovering access to my critical LinkedIn profile. Thank you, - K.

Dear Medify Company, I was notified via email on November 25, [redacted], addressing Rene Louis at Medify ([redacted] or [redacted]), about the cancellation of our "Sales Navigator" LinkedIn subscription effective from November 23, [redacted]. I received notice of the charge on the company credit card on the same day, November 25, [redacted]. We have not utilized this service since [redacted] and would like a refund for the payment made at that time. Could you please provide information on when we can expect to receive the refund? Thank you.

I am reaching out on behalf of the law firm Čechová and Partners regarding unauthorized job postings on LinkedIn under the name and logo of our law firm for the restaurant Cechova BB, s.r.o. These postings, active for several weeks, are not authorized by our firm. The source of these job listings appears to be the website jooble. We have contacted the ISTP agency, who confirmed that jooble is using job offers without permission. This unauthorized use of our law firm's name and branding is damaging our reputation. We kindly ask for the prompt removal of these job postings from LinkedIn and the cessation of any further use of our name and brand. If these actions are not taken within 3 business days, we will pursue legal measures. Your immediate attention to this matter is appreciated.

Hello, I recently tried out LinkedIn Premium for a free month. Today, I managed to cancel it successfully (though I tried this two weeks ago in a hurry and it didn't seem to go through), but I have already been charged. I kindly request a refund for this charge since I cancelled on the day of billing. The cost is a bit high for me, especially this month. I appreciate your understanding. Please reach out if you require any further information. Thank you, Aisling

I work for a healthcare company and I am looking to connect with organizations that specialize in recruiting for nursing and business development. I would like to know how to join these groups. Although I have previously reached out to them, I am unsure if my requests have been accepted as there are no pending requests in my profile. Could you please provide me with clarification on this matter at your earliest convenience? Thank you, A. Banerjee

I closed my account around three years ago and now I need to regain access in order to reactivate and update my profile. I am Jayme Varao, and the email addresses linked to my account are [redacted], [redacted], and possibly [redacted] Although the last email hasn't been in use for over a decade, I believe it was once associated with my LinkedIn account. Please inform me if further details are required to facilitate my account access.

Good Afternoon, I recently noticed that I was charged £[redacted].88 by LinkedIn for Sales Navigator. I initially signed up for the 30-day free trial but didn't find it suitable for my business needs, so I did not use it. While in the process of buying a new house, I missed the cancellation email as it went to my junk mail, which I rarely check due to being preoccupied with other matters. Unfortunately, I exceeded the 30-day trial period. Given the circumstances, I would appreciate any assistance on this matter, as I am currently unable to afford the charge. Thank you, J. Rayner

Hello, I am looking to create a new LinkedIn Company Page that I want to keep hidden until the official launch. I need to build it urgently but want to ensure no one can see it until we are ready. Additionally, we plan to promote the new page with a sponsored post for our 16k followers. Would a budget of [redacted]€ be sufficient for the first post, and what budget should we consider for sponsored posts over the first 6 weeks? This is also time-sensitive. Thank you, Britta

I'm having trouble accessing the LinkedIn Navigator company profile through my Salesforce account. When I click on the company, an error message appears on the LinkedIn webpage saying: "We’re sorry - something has gone wrong on our end." It advises me to reload the page, but doing so doesn't resolve the issue. This has been happening for over an hour now.

Hello, I wanted to share that I canceled my Premium trial before the designated deadline, but the following day I noticed a charge for the service on my account. Surprisingly, the payment was higher than what was initially communicated in the email. Despite checking my profile account, which indicated everything was in order, I disagree with that assessment. I carefully followed the provided instructions. It's disheartening that LinkedIn, a platform designed to cater to people's needs, lacks a way for me to express my dissatisfaction and provide additional context, especially when the policy states no refunds even if I have a valid reason for being unsatisfied. Thank you for your time and attention. Best regards, Ana

Hello! I require quick assistance because my account is not refreshing and I cannot access it. It appears that someone has been using it, as last week I noticed a job posting in my messages and an access link sent from an unknown person. Additionally, last month I noticed a message from a girl, but later on, I could not find any details about her. I urgently need your support to send me a link to change my password and prevent any identity theft. I am eagerly awaiting your prompt assistance. Thank you, Abdelrahman A. Dawoud

My LinkedIn account was hacked yesterday, and I already contacted your support team about it (case number: [redacted]). After changing the password, warning my contacts, and logging out, I tried to log in today. Now, I'm being asked to verify by uploading my driver's license or passport. I'm not comfortable sharing more personal information online, so I believe it's best to just close my LinkedIn account. Feel free to reach out via email for further communication.

I have noticed a monthly charge from LinkedIn on my account. Despite trying to cancel it, I cannot locate the source of the charge. I am eager to terminate this charge promptly as it has been recurring for 26.02 with a Mexican conversion rate applied. The phone number provided on the statement, [redacted], only gives a busy signal when dialed. I kindly request assistance in stopping this monthly payment. Your prompt response would be greatly appreciated. Thank you, A. Schwein