LinkedIn Customer Service Issues

Archive 76

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #76. It includes a selection of 20 issue(s) reported October 31, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I keep receiving multiple connection requests from seemingly fake accounts all with Spanish names and the job title "Web Designer in Internet." It's becoming quite bothersome as I receive around 10 invites weekly from various names (all in lowercase) within the same company. Can this issue be resolved to prevent this continuous spamming of my inbox?
Reported by GetHuman-daisy_la on Donnerstag, 31. Oktober 2019 16:07
Our non-profit community-focused organization is working hard to spark a national conversation on various important issues. After years of dedicated effort, we have developed powerful tools and connected with nearly [redacted] individuals. Unfortunately, we are unable to afford the premium service and may struggle to fund all the necessary tasks to support this initiative. We remain hopeful and are wondering if there is a non-profit rate available or if a free subscription or a 6-month campaign extension could be possible. Given the current state of our institutions, it's crucial to involve the community using better tools. Any support would be greatly appreciated. Thank you.
Reported by GetHuman-jfsanger on Donnerstag, 31. Oktober 2019 16:20
I have an updated and current LinkedIn profile. However, there are two older accounts with the same name that I need to delete. I can't remove them as I can't remember the email addresses or passwords associated with them, causing confusion for those viewing my current profile.
Reported by GetHuman-paulragu on Donnerstag, 31. Oktober 2019 16:48
I am having issues canceling my premium subscription on LinkedIn. Despite trying several times, I was informed that my premium access would cease at the end of the month I had already paid for. However, the following month I got charged again for the service. I no longer want or use this premium service. It is frustrating to continue being charged for a service that I have canceled. I am requesting a refund for this recent charge.
Reported by GetHuman3861809 on Donnerstag, 31. Oktober 2019 19:20
I received a notification from LinkedIn stating that I have been chosen to make a charitable donation of $[redacted],[redacted] in my home country to help the less fortunate. After providing my information, I was connected with ALBARAKA BANK to assist with the transfer. However, the bank is now requesting payment from me before releasing the funds. I have received all the pertinent documents and can provide photos of the individuals involved for your review. I have fallen victim to social media scams before and am proceeding with caution. I would appreciate your guidance and assistance in this matter. Thank you. Regards, Francis Kofi Demanyah (Kofi San) LinkedIn User
Reported by GetHuman-fdemanya on Freitag, 1. November 2019 12:34
Hello, I hope this message finds you well. On Thursday, I spoke to Maximilian Rupp regarding reallocating my recruiter's account with a booked job slot to EXECRUIT. Since August, I am no longer part of Talentor International and have been operating under my own company name, EXECRUIT. There seems to be some confusion with Reto Bleisch, who has not been an official member of Talentor since June [redacted] yet continued using the Talentor account. He is now threatening to take down my job post that allegedly blocks his account. I have reposted the job post and am puzzled by the situation, especially because I also booked a job slot for [redacted] at EUR [redacted]. I am unsure if Reto Bleisch has been using my job post slot. I would like to urgently separate my recruiter's account from his/Talentor's and find a solution to this matter promptly. Thank you for your immediate assistance. Best regards, Signe Reidla
Reported by GetHuman-signere on Sonntag, 3. November 2019 01:37
I accidentally closed my account around 5 days ago and I am now trying to reopen it. However, I am facing issues with the standard options provided by LinkedIn for reopening accounts. When I attempt to log in with my original email and password, I encounter an error message prompting me to try again due to something unexpected happening. Furthermore, I did not receive an email confirming the closure of my account, leaving me without a reactivation link. I am seeking assistance to restore my original account to its previous state without any data loss. My goal is to have my LinkedIn account back to how it was a week ago.
Reported by GetHuman3877747 on Sonntag, 3. November 2019 21:13
Hello, I recently discovered that you have been charging me [redacted] IS every month since January [redacted] (Order ID: MVKYK69ZJD) for a premium service I did not use, request, or authorize. I canceled the service as soon as I found out and contacted Apple customer service and my credit card provider. However, they can only cancel payments from the past 3 months retroactively. I strongly urge you to refund me for all the charges since January [redacted]. Please confirm receipt of this message and provide details on how the refund will be processed. I am anticipating a prompt and positive resolution. Best regards, E.K. Israel Phone number: +[redacted](0)[redacted]40
Reported by GetHuman-efratkl on Montag, 4. November 2019 13:33
I was charged $[redacted] incorrectly. On October 2, I agreed to a free business-premium month trial on my computer. I did not receive notification about the trial ending, despite LinkedIn's policy to send a notification for computer sign-ups. On November 2, I was unexpectedly charged $[redacted]. I am personally responsible for this payment, and I do not wish to have the annual subscription. I am seeking a refund if possible. If a refund is not feasible, I would like to explore options for spreading out the $[redacted] payment over the year as I cannot afford to make such a large payment on one day.
Reported by GetHuman-eheck on Dienstag, 5. November 2019 15:15
My account was allegedly accessed illegitimately by my former employer for data mining purposes. This breach has resulted in my account being restricted. I have severed ties with this company due to unauthorized access to my personal account, which was a factor in my decision to leave. It seems that despite my objections, my previous employer has managed to retain entry into my personal account. I aim to file a report against them for their actions. I wish to report their breach of LinkedIn's terms of service, particularly regarding the use of third-party software. I have identified violations of section 8.2 in subpoints: a, b, c, d, l, m, n, and r. I kindly request that my account be reinstated promptly, as I am currently in the process of seeking new job opportunities following my departure from the company.
Reported by GetHuman-kkasbee on Dienstag, 5. November 2019 23:28
Hello, I am visually impaired and I use JAWS on my Boot Camp Microsoft Macbook Pro. I am struggling with messaging on my laptop. I can't find shortcut keys for starting a new message. When I attempt to send a message, I sometimes end up with drafts and struggle to find them again to resend. I spend hours trying to send messages efficiently, even though I prepare them in Word documents. Despite using the LinkedIn phone app, when I transfer text from Word documents via Outlook email, the formatting gets messed up when pasted into LinkedIn messages. Is there a way to save documents in LinkedIn for easy reference when sending out multiple messages? I've been advised to use the LinkedIn phone app, but I am unsure if it can run on my laptop due to the operating system. I would appreciate expert help as I face these challenges due to my visual impairment. Thank you, Sheldon Lewis.
Reported by GetHuman-slsheld on Mittwoch, 6. November 2019 02:11
I have been trying for 5 months to access my account, going through all the authentication processes offered to no avail. I find the customer care extremely poor and have decided to change my email and discontinue my service. Here is my new email below. My old email was [redacted], which we have since cancelled with COX. Please, instead of sending the same generic response, try to assist properly. It's frustrating to feel insignificant as customers. Goodbye to this subpar service.
Reported by GetHuman3894256 on Mittwoch, 6. November 2019 15:30
Dear Sir/Madam, I signed up for a Business Premium Account and attempted to cancel it on October 20, [redacted]. Unfortunately, the cancellation was not successful despite multiple attempts. I received an email stating that my premium subscription will be active until October 20, [redacted], and the fees have already been deducted from my account for the entire year. I no longer require the premium service and would like to request the immediate cancellation of my subscription and a refund to my credit card. Here are my account details: Email: [redacted] Name: Ali Al Qattan I am looking forward to a positive response from your team regarding this matter. Thank you for your assistance. Kind Regards, Ali Al Qattan
Reported by GetHuman3898439 on Donnerstag, 7. November 2019 07:57
I signed up for the free premium plan in February [redacted] but forgot to cancel. I recently noticed a $29.99 charge from LinkedIn on my bank statement after not using the service for 9 months. Upon logging in, I discovered I've been charged $[redacted].00. As a struggling graduate student, I kindly request a refund as I was unaware of the ongoing charges. I appreciate your understanding and hope to use LinkedIn again in the future. Thank you.
Reported by GetHuman3900453 on Donnerstag, 7. November 2019 16:37
I have not been able to access my LinkedIn account for some time. Recently, my two email accounts got compromised, and I had to switch to a new one. When trying to log in, none of the email addresses I remember seem to work. The help section instructs me to provide a new email for verification on the second page, but I cannot get to that step. It keeps looping back to asking for the original email associated with the account, which is not working. I have been paying for LinkedIn services that I am now unable to use because of this issue. If it is not resolved, I may have to cancel my account with you. Please assist me in getting this matter sorted out. Thank you, Ted *Note: The email provided below is my current one and not the one linked to my LinkedIn account due to the reasons mentioned above.
Reported by GetHuman-tedjaco on Donnerstag, 7. November 2019 18:15
I am having trouble deactivating my old Linked In account associated with my previous Broker. Despite my attempts to delete or merge it with my current account linked to @properties, I continue to receive anniversary messages for my past affiliation with Dream Town Realty. I have sought help from tech support to resolve this issue with no success. How can I remove the Dream Town Realty account and retain only my @properties affiliation to avoid confusion and potential missed business opportunities? Your assistance in resolving this matter is greatly appreciated. Thank you, Maggie
Reported by GetHuman3902092 on Donnerstag, 7. November 2019 21:21
I am having trouble deleting my old Linked In account associated with my previous Broker, Dream Town Realty. Despite my attempts, it seems to still be active, leading to confusion as I now belong to @properties since March [redacted]. Even after consulting tech support and trying to remove the old account, I received anniversary messages last year and this year from my time with Dream Town Realty. I need assistance in eliminating the old account to avoid any misconceptions among my connections and potential clients at @properties. Sincerely, Maggie
Reported by GetHuman3902092 on Donnerstag, 7. November 2019 21:24
I haven't used LinkedIn in a while, but since I have a new position, I need to be active on the platform. Trying to log in, I forgot my password, changed it, and got a notification that my account was "restricted." I uploaded my driver's license as identity verification and contacted customer support. To my surprise, I received a response within an hour stating that my account is now "permanently restricted." It's worrisome as I barely used my account over the past few years.
Reported by GetHuman3903570 on Freitag, 8. November 2019 04:21
Hello, I have two LinkedIn accounts and I would like to close one of them. Unfortunately, I no longer have access to the Gmail account associated with the account I wish to close. I tried to follow the steps to recover access to that account, but the link you provided expired before I could use it. Additionally, there was no option to resend the link. It seems that I will have to go through the process of providing identification again, only to encounter the same issue with the link expiring. Is there another way for me to close my duplicate LinkedIn account?
Reported by GetHuman-asraarw on Samstag, 9. November 2019 06:16
Hello, I am Nandini Iyer. I recently created my LinkedIn profile. Today, on November 9, [redacted], an amount of Rs. [redacted] was debited from my account under the name of LinkedIn Singapore. I did not request any paid services on the portal. I kindly request an investigation into this matter and assistance in obtaining a refund since I did not subscribe to any services on your app and have not received any confirmation email regarding the service details. It is unfair to debit money from a customer's account without their knowledge. I request serious action to be taken and assistance in resolving this matter. Feel free to contact me at [redacted] or [redacted].
Reported by GetHuman-nandinii on Samstag, 9. November 2019 07:57

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