LinkedIn Customer Service Issues

I recently signed up for LinkedIn Premium in August [redacted] after receiving a promotional offer. Unfortunately, I was unaware of the auto-renewal policy and got charged for September and October without prior notification. Despite the terms stating I would receive an email reminder a week in advance, I did not receive any such notification, and if it was sent, it might have been filtered into my junk email folder. I kindly request a refund for the unexpected charges and hope that this practice of automatic renewal with insufficient notice can be revisited. Thank you. Best regards, Jevan Li X.

I require urgent assistance. My account has been compromised and I am unable to log in anymore. Some of my connections have informed me that messages were sent from my LinkedIn account promoting a dubious money-making scheme. Upon trying to access my account, I discovered it has been deleted. My LinkedIn profile is crucial for my career prospects and ongoing job leads. With [redacted]+ contacts, the disappearance of my account is distressing. I urgently need my account reinstated to undo any damage caused by the hacker’s messages. If resolving this issue isn’t feasible, I may have to request the closure of my account, which would be regrettable as I have put years into building my network and have potential job offers in my inbox. This issue needs immediate attention as I am a premium member but currently locked out. I am frustrated by the lack of response from LinkedIn regarding this matter.

I require urgent help. My account has been compromised, and I cannot access it anymore. Several of my connections have informed me that messages were sent from my LinkedIn account with suspicious links and money-making offers. However, when I attempt to log in, my account is nowhere to be found. LinkedIn is crucial for my career prospects, with over **** connections relying on it. I need my account reinstated, and I also want to retract or delete the messages sent by the hacker tarnishing my reputation. If this issue cannot be resolved, then I request the closure of my account, although it pains me to part with years of networking and potential job opportunities. The lack of response and concern from LinkedIn is disheartening, especially since I have a premium account that I cannot even access at this moment. I urge you to address this matter promptly and with the seriousness it deserves.

I am trying to regain access to my LinkedIn accounts that were hacked in June or July [redacted]. LinkedIn Customer Support asked me to complete Jumio ID Verification for an appeal with the case number [redacted]42. I have been communicating with Ray from LinkedIn Safety Operations Support Specialist, with our last conversation on 11/7/[redacted]. I provided my driver's license front & back to verify my identity, but after sharing this personal information, I did not receive any further response from LinkedIn customer service last week. I am worried that my account may have been compromised again, as both email addresses had the same password and now show a password with over 20 mixed characters. The emails associated with the accounts are [redacted] and [redacted] I need access to retain my [redacted]+ contacts as I am currently job hunting.

Hello Team, I am reaching out regarding my LinkedIn profile that seems to be missing some Recommendations and Top Skills. This problem arose back in early April [redacted] when I merged my profile from [redacted] (Primary) to [redacted] I had previously reported this issue with case # [redacted], but unfortunately, no solution or assistance was provided. I have over [redacted] recommendations that are crucial to be restored. I would appreciate your help in resolving this matter and adding all endorsements under [redacted] Thank you for your assistance. Best regards, Pradeep Joseph

I signed up for a recruiter lite account for a free trial from Oct 11 to Nov 11. I was surprised to see charges on my account even though I cancelled on Nov 11 when I was billed. However, upon checking the payment history, it appears I was also billed for the period of Nov 11 to Dec 11. I understand the need to cancel a day before the trial ends to avoid charges, and I acknowledge the Nov 11 charge for missing the deadline. But I'm puzzled why I was charged again for the period after I had already cancelled on Nov 11. If cancelling by Nov 10 was necessary to avoid the Nov 11 charge, where does the "free" trial come in if I was billed for the supposedly free month as well?

I previously mentioned my difficulty in removing multiple connections at once. I expanded my network with profiles no longer relevant to my industry, resulting in me being RESTRICTED. LinkedIn mistakenly identified my actions as using "scrapping software." I'm not utilizing any software; I'm simply trying to delete thousands of outdated connections individually, a tedious process. LinkedIn's failure to offer a more efficient solution forces users like me to open multiple pages to manage connections. FIX THIS ISSUE! Many others have expressed similar concerns. Despite promoting Premium subscriptions, LinkedIn seems disconnected from its users' feedback. The situation is disappointing.

Hello, I have an unusual situation to share. I recently left my job after working there for 10.5 years and had to honor a non-compete period. During this time, my old employer changed the password to my LinkedIn account and deleted 13 recommendations I had received. As I plan to create a new LinkedIn account soon, I would like to retrieve the names of those who recommended me to reconnect with them. I appreciate any guidance on how I can access this information. Thank you. - A.S.

Hello, I recently signed up for the Recruiter Lite free trial to explore its benefits for potential hiring needs suggested by management. The free trial was approved by our CEO, who provided the payment details. As the trial period ended on the 21st of October, [redacted], I promptly canceled the subscription after closing the job postings on the 31st of the same month. To my surprise, I was charged 18,[redacted] rupees for a new subscription on November 13th, [redacted], without authorization. Despite reaching out immediately through various contact methods, I have only received automated responses. I appreciate your prompt attention to this matter, as this unexpected charge is affecting my finances and could impact my salary if not resolved swiftly. I kindly request a refund at your earliest convenience to rectify this situation. I value the service provided and hope to continue a positive relationship, possibly exploring a business account in the future. Thank you for your assistance in resolving this issue promptly.

Hello, good morning. A few days ago, I created a LinkedIn account. I was unaware that I needed to use my real name, as shown on my national identity document, instead of my company name. Now, my access to LinkedIn is restricted because of this discrepancy. Despite offering to verify my identity using my passport, I still cannot access LinkedIn because my company name and passport name are obviously different. I have read on forums that I need to access the account to change the name, but this is impossible without access. Is there any way to resolve this issue? Thank you in advance. The account is connected to the email [redacted], and the account name is tecni-phone.

When attempting to log into LinkedIn, I received a notification stating that my account has been restricted. As a user from Ukraine, I am required to verify my identity using either my passport or driver's license. Since I do not possess a driver's license, I have been attempting to submit various photos of my passport, including the front page, first page, etc. However, every time I submit the document, I receive the response: "Thanks for providing the requested document. Unfortunately, we were not able to approve the identification you've submitted due to either of the below reasons: - The type of ID you provided is not supported - The ID you provided is not readable" I am seeking guidance on how to effectively resolve this account restriction. Best regards, Z.I.

I continue to receive LinkedIn invitations to an outdated email address, despite having removed it from my account long ago. Even after attempting to merge accounts, I encountered issues as LinkedIn could not find any linked account to the old email. Recently, I received an email notifying me of a password change for my current email-linked account. It is perplexing why LinkedIn persists in sending messages to a defunct email while simultaneously being unable to locate any associated account with that address.

I recently posted a job on your site. I am unsure about the daily cost limit and how it works. I'm confused if I'll be charged for the messages I sent to potential employees. I couldn't find where to adjust the daily budget. It would be helpful to have live chat support to clarify these concerns. Otherwise, I might have to delete the post to avoid unexpected charges with no successful outcome.

Dear Sir or Madam, I am experiencing difficulties accessing my LinkedIn account due to password reset loops. Initially signed up with an email that is no longer active, I have tried to reset my password with a current email, [redacted] However, after receiving a reset link, I am stuck in a cycle where LinkedIn does not recognize me or allow me to change my password effectively. Despite submitting my license pictures multiple times, the links sent do not grant me access. Even knowing my original password does not help. This has been an ongoing issue for a prolonged period, with no option for direct assistance through a phone call. I am desperate for help to regain access to my account. Any assistance provided would be greatly appreciated. Thank you, Anne McNeill

Hello, Good day to you. I am a user of LinkedIn, and I appreciate the professional connections I make on the platform. I have noticed that the content LinkedIn produces is of good quality and highly relevant. I have spent approximately 95 minutes in the past 7 days using LinkedIn on my mobile, which is more than any other social platform. I have some UX/UI feedback. When I click on LinkedIn content: 1) It takes more than 3 seconds to load, at least 7 seconds, leading to a high bounce rate. 2) The content is not mobile-friendly with numerous pop-ups requiring multiple clicks to view it. 3) The app crashes too often while I am browsing LinkedIn content. These issues have occurred repeatedly, causing frustration. I wanted to bring this to your attention so that your product team can make improvements. Please consider these points to enhance the LinkedIn experience. Thank you!

Hello there! I am interested in exploring premium services and have a few questions. 1. Will changing my location from Bangladesh to the USA affect my account? 2. Is the 15 in-mail access limit daily or monthly? 3. Is there a messaging limit? 4. What features are included in the Business plan and at what cost? Payment queries: 1. Can I use a PayPal account instead of a credit card? 2. How do I add PayPal to my LinkedIn account? Any tutorials available? 3. How can I stop payment renewal or remove my card from the account? Tutorial video would be helpful. *I seek detailed information regarding the Business Plan. Thank you!

I created a LinkedIn account using my personal email: [redacted] The link to my account is linkedin.com/in/miri-alef-[redacted]06. Unfortunately, I forgot my password (potentially miri69, but uncertain) and have been unable to access my account for a month. My account doesn't recognize my email address or phone number (+[redacted]-54-[redacted]). In an attempt to assist me, a friend created a new account with the same email address ([redacted]) with the password @Amsterdam18. I kindly request your assistance in gaining access to my original account (linkedin.com/in/miri-alef-[redacted]06) and closing the unused new account. Your help on this matter would be greatly appreciated. Thank you.

I am constantly being restricted while using the telephone Robo call feature. I receive 2 to [redacted] requests daily, primarily from invitations people send me. I don't accept all invites, so I go through them to decide. However, I have been restricted because it claims I'm using a system instead of my thumbs to scroll. As a person running for office, I have many contacts. I only spend around an hour on LinkedIn daily, not necessarily every day. It's unfair to restrict me, accusing me of using an automated system. I struggle with typing, so this accusation is confusing. If you need to reach me, my contact number is [redacted].

I am a single mother using my account and not a Robo call user. I swipe invitations only and do not visit many profiles. The frequent restrictions for alleged Robo calling are unwarranted as I do not engage in such activities. I am on LinkedIn briefly each day, not sending invitations as suggested. Please cease the restrictions implying I am using Robo calls, as I am a genuine user. If required, I am reachable by the phone number provided.

I am unable to access my account. The email associated with it is from my previous employer, causing all retrieval emails to go to them. I need to update my contact information to continue using the account for job searching. Attempts to change the email result in requests to upload a picture of my passport or driver's license, which I never provided during account setup. I'm concerned about identity theft, as suggested by contacting the Office of the Privacy Commissioner of Canada. I simply wish to regain access and can answer security questions set during the account creation. Please assist. Thank you.