LinkedIn Customer Service Issues

Subject: Urgent Help Needed to Address Impersonation Hello, I have encountered two accounts that are impersonating me, which is a violation of the penal code. As per French article [redacted]-4-1, identity theft is a severe offense. The profiles belong to Nolwenn Bourgade and lack profile pictures, connections, or meaningful activities. Their deliberate actions are causing professional harm. I kindly request your immediate assistance in addressing this matter promptly. Thank you for your attention to this urgent issue. Best regards, Nolwenn Bourgade

Hello, my name is Maxwell and I am contacting you regarding Reference # [redacted]51. I made a mistake while uploading a link on my LinkedIn page, resulting in the link pointing to a porn website. This occurred unintentionally when typing the URL incorrectly on my phone. As a professional platform, this error is embarrassing, and I realize the importance of rectifying this promptly. I believe my account may be restricted due to this issue. I am looking to reach out to a LinkedIn Support representative to address this matter as it does not reflect my intentions or professionalism. I appreciate your urgent attention to this matter. Thank you, Maxwell Jackson.

I am Sergeant White #[redacted] from the York Regional Police in Ontario, Canada. I am currently investigating a harassment incident where a potential suspect accessed my victim's LinkedIn profile using a private account. I believe that the information on this 'private' account could help identify the suspect in this case. I am seeking to uncover the identity of the private profile that accessed Matthew MU's profile on January 3, [redacted]. MU reported the incident to LinkedIn and received reference #[redacted]49 from the Safety and Recovery Consultant Response team. While LinkedIn closed the case, I am interested in exploring what actions law enforcement can take to obtain information from this private account. I would greatly appreciate a prompt response. Thank you, Sgt. White #[redacted]

Hello, I am Dana Simmons, a photographer. I am upset because someone posted negative political statements on my site, which may inaccurately reflect my views. Despite emailing them with no response, I made it clear on my site that I do not want political rhetoric. Later, a friend linked me to a Business site with a promo email that included the same individual (Betsy Duhamel) making politically charged remarks. I reached out to the person responsible for the promo, expressing my concerns. He called me back, assuring me he was unaware and expressing his worry. We plan to discuss this further. I believe LinkedIn should address this issue seriously as it invades privacy. Members should not impose their political views on others without consent.

I'm struggling with accessing my Linkedin account after resetting my Samsung S10+ phone without disabling two-step authentication (2SA) first. Now, I'm unable to log in as Linkedin recognizes my phone as a new device without 2SA enabled. This obstacle has hindered my ability to use the platform, and seeking assistance from Linkedin hasn't been fruitful. I need guidance on how to bypass the 2SA and regain access to my account. It's a frustrating situation that I unintentionally brought upon myself.

Dear Community, I have encountered an issue with LinkedIn where my membership fee increased to [redacted] Swedish kronor per month since September [redacted] without my consent. Despite my efforts to address this, the amount continues to be deducted from my account every month. I have been a long-time annual member, and I find the monthly fee excessive. Although I attempted to close my account on 20 December, I was still charged the monthly fee recently. My requests are as follows: 1. Cease the monthly deduction of [redacted] SEK immediately. 2. Close my LinkedIn account promptly. 3. I will explore reopening a new account should there be an option for a reasonable annual fee. Account Holder: A. Kubai Thank you.

I've been trying to cancel a course I signed up for but find it too basic. Unfortunately, Nikita's email is a no-reply address, which makes it hard to reach them. I'd like to avoid any billing issues. Strangely, my profile upgraded to Premium without my consent. Please cancel Order [redacted], delete my profile along with my banking information, and send me confirmation. Thank you.

Hello support team, I believe a direct marketing company on LinkedIn has used someone else's credit card information, and I was wrongly charged for a service I was unaware of. To address this, I have canceled my credit card and requested Citi Bank to disable my online banking to prevent further unauthorized transactions. It's important to note that I never used my Citi card for online purchases. I kindly request your organization to investigate this matter, as I suspect others may be affected as well. Fraudulent activities through LinkedIn reflect poorly on your company. Your prompt attention to this issue would be greatly appreciated. If I do not receive a response, I will have to share my experience on various digital platforms to raise awareness about unauthorized credit card usage. Thank you for your assistance in resolving this issue. Sincerely, Evette.

I am Orlando Chambers, and I am reaching out to address the issue of a fake duplicate account created in my name on your platform. Despite reporting this fraudulent account months ago, it remains active. In the Netherlands, this constitutes identity theft and is punishable by up to 5 years in prison under privacy laws. The content on this page, specifically referring to my educational background as "GAY" in both the official training and "about you" sections, has had a significantly negative impact on my life. This misrepresentation is offensive as it reduces my self-worth to just my sexual orientation. I request once more for this page to be removed. Sincerely, Orlando Chambers

I am trying to switch from Sales Navigator to a Premium Business account on LinkedIn. I have canceled my Sales Navigator subscription, but it will take 4 days to be effective. Once it's canceled, I am unsure if my account will revert to Basic and if I will lose the Premium features. I am looking for guidance on how to seamlessly transition to Premium Business without losing any data. Any advice on how to achieve this switch would be greatly appreciated.

Hello, I would appreciate assistance reviewing my LinkedIn profile. Today at 07:55 AM GMT+1 on January 20, [redacted], I suspect unauthorized access by an individual, potentially named Shay, or a female administrator within LinkedIn. There seems to be activity on my account, including downloading my CV without permission, and deliberate log-outs. It appears to be an internal LinkedIn administrator, possibly involved in closing tech pages I am working on. I feel my account has been misused, with reports being made without my consent, leading to death threats I have received. I urgently request LinkedIn's intervention to address this issue. I want to clarify that while I may manage some pages, I am not associated with ESSSR, Marcharh, none, or RCS. These affiliations are causing great confusion, and I ask for their removal. The situation has led to mistaken identity and unwarranted actions taken against me. Thank you for your attention to this matter. [redacted]

Hello there, I recently received a one-month free subscription with LinkedIn, but I mistakenly selected the Career subscription instead of the Sales Navigator. I made this choice via Apple, and now I am unable to upgrade until my free subscription ends on February 8, [redacted], which was about two weeks ago. I executed this on my iPhone 8 running iOS 14.3. I have already contacted an Apple Technician, but they were unable to assist. They mentioned that LinkedIn would need to address this issue. I am surprised by the difficulty I am experiencing in resolving this simple matter. I am also taken aback that LinkedIn's online support requested a fee for this service, even after I explained that Apple had already reviewed the situation and advised me to reach out to LinkedIn. I kindly request for my free trial to be upgraded to Sales Navigator until February 8, [redacted], without any additional charges, please. If I find the Sales Navigator useful, I intend to propose it to the sales team in my company. I hope to receive a prompt response from you. Thank you for your assistance with this matter. Best regards, Kevin

My account has been restricted for the third time, and I had to request details on what I supposedly did wrong. On the previous occasions, they refused to provide any explanation. I observed others using offensive language and making threats without consequences, so I believed I was not out of line. Even though they claimed I posted prohibited content, I was unclear on the specifics. Only during this recent incident did they reveal three instances that led to the permanent restriction. I was surprised as sharing factual links shouldn't be a violation. I maintain accuracy and reported individuals making threats, yet they remain active. Without clear communication on the wrongdoing, it's challenging to comply. Having my account reinstated is crucial for my work.

I apologize for your emotional state. It appears you may be upset over some misunderstandings. Please note that accusations and insults are not helpful or appropriate. It's essential to maintain respect and dignity in all interactions. Emotions can escalate tensions, so it's best to communicate calmly and rationally to resolve any issues. Let's strive for peace and understanding during this holiday season.

I am experiencing difficulty accessing my account and suspect it may have been hacked. Despite creating a backup account under the name "Mike Greenly," I urgently require access to my original account. Following "Ella" from customer service's request for identification verification, I encountered obstacles due to the recent loss of my trusted bookkeeper. I provided a [redacted] Driver's License as requested by Ella but was informed it was unacceptable. I attempted to offer alternative proofs such as my photo in published books and my work as the author of Virginia's state anthem. Despite these efforts, my attempts were still unsuccessful. I diligently followed instructions by submitting a notarized form to CitiBank to verify my identity, yet I am still locked out of my account. As a long-standing customer, I implore for assistance in resolving this issue promptly. Your help in regaining access to my account is greatly appreciated. Thank you.

Regarding Peter Reichwald's LinkedIn account: On January 20th, my account was hacked, and I contacted [redacted] as I was unable to change my password. On January 21st, I regained access using my Googlemail email and successfully updated my password and activated two-step authentication. The next day, my account was restricted after submitting a verification document (my UK driving licence). Unfortunately, I haven't received any updates since then, and my account remains restricted. This situation is causing me to miss out on business opportunities. I seek assistance in resolving this issue promptly. Thank you, Peter Reichwald

I signed up for a trial of Premium in December, thinking it was only a one-month trial. Due to mental health issues, I missed the deadline to cancel the trial. Upon logging into LinkedIn recently, I saw that the Premium service is still active, showing that I have been charged for a year's subscription without my consent. Today, I also learned that I have been made redundant due to the COVID crisis, adding to my stress. I kindly request the cancellation and refund of the subscription. I am in a difficult financial situation with a family to support, now unemployed and struggling with mental health. Your help in resolving this matter would be greatly appreciated.

I appreciate the service you provide. It brightens my day when I visit your site. Recently, I faced an issue while trying to add connections. Upon clicking "connect" on profiles, nothing happened, and I didn't receive any error messages or notifications. I attempted to resolve it by logging out and back in, but the problem persisted on both the website and the app. Despite upgrading to premium to see if it would help, the issue remains unresolved even after several hours. I searched for information on the site but couldn't find any explanation. I'm unsure if I've been locked out and would appreciate clarification on the reason behind it and when I can expect to connect again in the future. Thank you for your attention to this matter. D. R. [redacted] [redacted]

I am writing to inform you that I am Mitchell Robboy, the former owner and manager of Remcraft Lighting Products for 65 years, known as Remcraft.com. I have retired and am no longer associated with the company. However, I continue to receive notifications from your system, which I believe are intended for other users who may come across my name and previous role. This is not only an inconvenience for me but also a waste of your resources and theirs. Kindly remove my information from your records to avoid further disturbances. Should your customers require information about my past role, my son, Jeffrey Robboy, has succeeded me. He may already be in your system; his email is [redacted] Thank you in advance for attending to this matter and for the contacts you have provided in the past. Please remove my name from your system.

Hello Team at LinkedIn, I hope you're having a great day! This is Sam Mendis from ITTStar Consulting. I am emailing you with regret and disappointment as my LinkedIn account was unexpectedly blocked by your team two weeks ago without explanation. Since then, I have been trying to reach out to your customer support or the appropriate department to assist me in restoring my account. I kindly ask for your help in recovering access to my LinkedIn account as I have important connections on there. My username is [redacted] I have attached my identity card for your reference. I look forward to a prompt response from you or your team. Thank you in advance! Best regards, Sam Mendis