Light In The Box Customer Service Issues

I was browsing through various clothing items and bought them individually without an account number. When I hit "pay," it took me to the card information page for each item. Without a record, I assumed Lightinthebox would have them saved. As each transaction asked for my debit card details, I never had an account. Since items were combined once, my card was initially declined. After checking my balance, I reordered the items separately, and they went through. I believe I clicked "pay" for about six items, but only my email and debit card can trace my purchases. Unsure which items were charged, I am uncertain of my purchases and need assistance in identifying them.

Hello, I made a purchase on the Light in the Box website a few hours ago as a guest without creating an account. I used PayPal for payment and did not receive an order confirmation email. I am also unsure if my order went through despite the payment deduction from my card. I am trying to track my order but it seems to require an account that I did not create since I used PayPal directly. Could you please assist me with tracking my order? I would appreciate your help. Thank you.

Subject: Order Inquiry and Request for Invoice and Return Label Dear Sir or Madam, I am inquiring about my order with the tracking number: [redacted][redacted]; order number: [redacted][redacted]; order date: 23/03/[redacted]. To date, I have not received an invoice from you, and I would like to return the entire order. I made the purchase by signing in through my Google account on your website. Could it be possible that the invoice was sent to the email address associated with my Google account since I have not received it yet? This email address is not accessible separately; it is only linked to my Google account. My email address is [redacted] Please reach out to me via email as I have been unable to contact you by phone. I have attempted to reach you through this method multiple times but have not received a response. Kindly send me the invoice and return label via email. Thank you in advance. Sincerely, Liesa Bari

Dear Sir or Madam, On March 26, [redacted], I purchased a wig from you, LightInTheBox DE. The wig was supposed to have a dark root with blonde ends. The wig I received was not the one I ordered, as confirmed by comparing it to the one displayed on your website. I have attached images for your reference showing my order, the delivered wig, and the correct wig from your site. I am disappointed as I was looking forward to the wig I selected online. I would like to receive the correct wig as per my order or cancel the purchase and request a refund per our contract, per § [redacted] of the German Civil Code. Please advise on how to proceed, keeping in mind that any incurred shipping costs are to be covered by your company.

Hello, I hope you're doing well. I'm reaching out regarding an order I placed two weeks ago totaling €[redacted].16. I haven't received any confirmation that it has been shipped. Despite requesting payment in 4 installments, the full amount was debited from my account. Oddly enough, when I check my Lightinthebox account, there's no information displayed about the order. I'm feeling unsettled by the lack of updates or tracking. Any assistance you could provide would be greatly appreciated. Thank you for looking into this matter.

I have received my order, but unfortunately, a few items that I paid for are missing from my package. The missing items are the Women’s High Waist Yoga Pants (Patchwork Butt lift leggings, Heart Bum, Dark Grey with Light grey Mesh, size Medium) and the Black corset sweat suit, size Large. I have received all other items and I’m satisfied with them, but I’m really disappointed that the leggings I was most looking forward to are missing. Please contact me as soon as possible to let me know how and when you will resolve this issue. I would like to receive the missing items that I have already paid for. Due to email issues, please reach me at ‭07[redacted]03‬. Thank you.

I am having issues with Order No [redacted][redacted]. I raised a concern regarding the delayed delivery previously (Ticket [redacted]1), which was closed by the company before the order's arrival. Unfortunately, upon receiving the shipment on 31-3-21, I discovered that all 3 items were incorrect. Two items, labeled as 95% polyester and 5% spandex, were supposed to contain cotton as per the website description. Despite being Size 3XL, they do not fit as expected. The third item, a men's hoodie, was completely different from what I ordered (#[redacted]). I have been unsuccessful in processing returns through the online system for several days. Despite multiple attempts to submit requests, I have not received any responses or updates on my account. It seems the system may be rejecting or not registering my return requests. I am growing increasingly frustrated with this situation. I intend to return all items from order [redacted]1 for a refund. Your assistance in resolving this matter would be greatly appreciated. Thank you, M. Dolman +44(0)[redacted] [redacted] [redacted]

I purchased a pair of shoes for my child's birthday from Light in the Box on 7/4/[redacted]. I used my debit card and paid for the shoes and shipping fees. My bank account shows the payment made to Light in the Box. The website confirmed my order was being processed, but I did not receive an email with my shipping order number. Despite setting up an account, I cannot sign in, and my order does not appear in the orders section. My daughter's birthday is in early May, and I hope to receive the order by then. I am anxious about the status of my order and would appreciate a prompt response to clarify the situation. Thank you.

I am requesting a refund to my card or a check in my name. I canceled my order and haven't received my money back yet. I hope to be fully reimbursed by tomorrow. If not, I will take legal action and file a dispute, asking for damages as well. The refunded money is crucial for my medications due to a life-threatening illness. Please process the refund promptly to mitigate any unnecessary stress. Thank you.

I received two orders recently, Order #[redacted][redacted] and Order #[redacted][redacted], but I am dissatisfied with both items. The return process is quite complicated, as I was informed that if I didn't reject the items upon delivery, I couldn't return them, even though I was not at home for the deliveries. Additionally, the request for a photo seems unnecessary as the only issue is with the material quality. Returning these items has proven to be challenging. I would appreciate your assistance in facilitating the return process. Thank you for your cooperation. - J.M. [redacted]

I ordered my wedding dress from this website with order number #[redacted][redacted], expecting it to be shipped on 4-7-21. After multiple delays and broken promises on new shipping dates, I am now facing uncertainties as my wedding is on 5-22-21. I am frustrated with the lack of communication and worried that I might not receive my dress in time. The constant delays and unfulfilled promises have left me feeling scammed and helpless.

I am trying to track my order and speak to a customer care representative. I am adamant about not providing my credit card information again. Please provide a phone number promptly, or I will cancel my order. It is frustrating not to reach anyone in your company. Despite the negative reviews, my payment was processed instantly. I refuse to pay for customer service that should be easily accessible. I regret trying your company and will cancel my order immediately.

I am missing my package 📦 that I ordered on 8.04, and it still hasn't arrived. DPD informed me that they haven't received anything and told me to contact the sender, which I am doing now. Today, I received this message from DPD: "Hello, as mentioned, please contact your sender. Unfortunately, I cannot do anything here since the package was not handed over to us. It may still be with the sender. I'm sorry. Regards" I received a tracking number that is [redacted][redacted] and an order number [redacted][redacted]. I wonder where my package is located. Otherwise, I would like a refund because I paid with sofortüberweisung. I am waiting for a response (thank you).

I received a reminder. Furthermore, the delivery was also extremely impolite. The package was completely torn apart and thrown in front of my door like trash. If I don't happen to go outside, I wouldn't even know about it. I live in a large apartment building, many people pass by my door, and enough has already been stolen. This way of delivering is outrageous. As mentioned before, I was able to secure this single delivery in time and also paid it online on the same day. I keep receiving reminders for a second delivery that I never received. I definitely won't be ordering anything from this company again. I kindly request a correction of my reminders and their invoices, as, as already mentioned, I only received one delivery and have already paid for it. Best regards, Huber Attachment: Bank transfer

I received a reminder. Moreover, the delivery was incredibly rude. The package was thrown in front of my door torn apart like garbage. If I don't happen to go out, I wouldn't even know about it. It is a large apartment building, many people pass by my door, and enough things have already been stolen. This way of delivering is outrageous. As mentioned before, I was able to secure this single delivery in time and also paid it online the same day. I keep receiving reminders for a second delivery that I never received. I will definitely not order anything from this company again. Kindly request correction of my reminders and invoices, as I only received one delivery as mentioned and it has already been paid for. Sincerely, Huber. Attachment: Bank transfer.

Hello, on April 27th, I was informed that my package could not be delivered, and I was advised to contact the courier company. Upon reviewing the email stating that the package was on its way, I noticed that instead of the last name Schmid, they had entered the first name Hans as the recipient, causing the delivery issue. The courier company explained that they could not change the name and that it was their responsibility to attempt the delivery again. Therefore, I kindly request that you resend the package with the correct name Hans-Werner SCHMID. Order no. [redacted]2 Tracking no. [redacted][redacted] Sincerely, Schmid

I contacted them via email, but it seems like my message was not even read. I received a garment labeled as a cotton blend, but it seems to be almost entirely polyester, which I noticed because I sew frequently. There were no tags attached to the garment, so I have no additional information. It's frustrating when a company misrepresents a product, and the only way to request a return is through email, which they don't seem to acknowledge. I have already left a negative review, but I doubt they will publish it. I am at a loss for what to do next since I don't own a cell phone to upload a photo, as requested by them. It's not just about the money; it's about the principle of truth in advertising. The item does resemble the photo on the site, I will admit that much. Thank you for any guidance. Best, Jo Ann S.

I apologize for the inconvenience; I had to create this account to share my issue... Good evening, my name is Lucio Renna, and I placed order number [redacted][redacted] on 04/28/[redacted] through the Mini app for a painting. During registration, I mistakenly entered the wrong contact email. Instead of [redacted], I mistakenly typed [redacted] Currently, I am unable to contact the website as it does not recognize me. Can you assist me? I also want to inform you that even though I have already paid the insurance and customs fees, DHL is asking for an additional 40.98 euros for customs clearance. Is this correct? Thank you for your help... my phone contact is +39 [redacted]. Best regards, Lucio Renna

I recently ordered a batch of clothes from your store. While the shoes and ties are fine, the three XXL shirts I received are extremely undersized! Normally, XXL shirts fit me well, with ample room for movement. However, these shirts are so small that I couldn't even button them. I am disappointed by the sizing inconsistency and lack of prior warning regarding the issue. I am an average-sized person, standing at 5'11" and weighing [redacted] lbs, so this sizing dilemma is unexpected. The hefty $45 shipping charge adds to my frustration. As an Amazon Prime member, I am used to seamless returns. The shirts are well-made, but the sizing discrepancy is a letdown. I am not keen on paying additional fees to exchange them for an accurate size. If not resolved, I will have to share my negative experience publicly. Please address this issue promptly. Best regards, Pierre D. [redacted] Suite 1-[redacted] [redacted] South Lowell Boulevard, Denver, Colorado, [redacted] USA Tel [redacted]

I have been experiencing multiple issues with my orders from your company. Initially, I faced challenges understanding the European sizing of men's slippers, leading to me ordering the wrong size. Subsequently, I ordered a phone case that took a long time to arrive, disappointing me. The sleeveless zip-up hoodie I purchased did not generate a confirmation email upon ordering, creating confusion. Despite receiving the items, they were smaller than expected, and the return process was complicated as I struggled to reach customer service. Multiple attempts to receive the correct size failed, and I sent back an item without hearing back from your company. The sizing discrepancies and lack of communication have left me unsatisfied with my shopping experience. I would appreciate it if you could address these issues and reach out to me to resolve them. You can contact me at [redacted]