Light In The Box Customer Service Issues

To Whom It May Concern, I, Mark E. Mitchell, Vice President of Acquisitions at Safeguard Security Systems Inc., placed an order for security cameras to test and potentially add to our inventory. We are interested in purchasing several hundred cameras in the next two months. However, we are concerned about the long delivery time as we have not yet received our initial order. Can you ensure timely delivery? The order was made by Ms. Bobbie Mitchell from [redacted] Wildwood Road, Lenoir, NC [redacted]. You can reach us at [redacted]. Respectfully, Mark E. Mitchell Vice President of Acquisitions Safeguard Security Systems Inc. [redacted] Industrial Blvd NW Charlotte, NC

I returned a package to LightInTheBox. Customer service claims they never received it and have not informed Klarna to stop the invoice. I received an email from LightInTheBox saying the merchandise is now back at Global Priority Line-Euro2-yunexpress. I informed LightInTheBox about this but my ticket was blocked, and I have no way of contacting customer service to resolve this issue!!!! Klarna is sending me reminders because I haven't paid.

I have received the Mini Polish Nail Machine, Variable Speed Rotary Detail Carver, and UV Led Lamp. However, I am still awaiting the Poly Gel Nail Kit. Can you please provide an update on the delivery of the remaining items from my order? I ordered a total of five items, and only three have been delivered so far. I am particularly looking forward to receiving the Poly Gel, fake nails, Liquid nails, and other items that are part of the same package. Your prompt delivery would be greatly appreciated. Thank you.

My order was supposed to arrive on 28.5., but I have not received anything yet. The payment was made on 4.5.20 via Paypal. I placed the order, received an order confirmation and shipping notification. Only after that did I install the app. Therefore, the order is not visible in the app. Where is my order? Please inform me about the next steps or resend the goods. Thank you Kind regards Silke Rusch Hermannstr 3 [redacted] Günzburg

Good morning, on May 10th, I purchased this item but I have been ignored. They are not responding to my messages, they took the money, and I have not received my purchase yet. Can you please provide an update? Thank you. Contemporary Modern Wood/Plastic AA Wall Clock Decor Gold Color: Silver 1 Price: €18.13 Dear Di Rella, We are pleased to inform you that your item(s) have been shipped from our warehouse. If your order contains multiple items, you may receive separate packages upon delivery. For more information about the shipment of your order, please click on My Orders for detailed tracking. If you have any questions, please feel free to contact us. We hope to have provided you with an excellent shopping experience! Note: 1. For undelivered packages, please check in with us within 60 days. Requests cannot be made after this period expires. 2. Please DO NOT return the package to any address listed on the shipping label you receive, as we will not be held responsible if packages are returned to the wrong address. 3. [Reminder] The global spread of Coronavirus affects all international transport and customs operations. Your order may experience a slight delay, but our couriers will do their best to deliver the packages as soon as possible. We appreciate your patience and understanding during this challenging time. Remember to protect yourself and your family by taking all necessary preventive measures. LightInTheBox.com Team

Hello, this is the order I placed and paid for, but when I check my orders on the website, it shows "No orders." Don't want to waste more time, as I have made a recent purchase. Looking forward to receiving my items soon. Thank you for confirming that my payment was successful and that order #[redacted]2 is being processed. I look forward to receiving the items once they are ready to be shipped. I appreciate your assistance with any payment inquiries. Best regards, LightInTheBox.com Team Order #[redacted]2 placed on [redacted]-05-10 12:25:46 Payment Method: PayPal Billing Details: Di Rella, 39-[redacted], Via Principe Amedeo [redacted], Ba Shipping Information: Marianna Sirago, 39-[redacted], Corso Sonnino [redacted], corso sidney sonnino, Bari Shipping via: Postal Service - No electronic tracking.

I placed an order for a fishing vest for my father on Monday, June 15th. I received an order number, and the payment cleared my bank account a couple of days ago. However, when I log into my account, there is no record of my order. I never received an email confirming my order, and I am unable to contact customer service without the order showing in my account. I need reassurance that my purchase is on its way. Please contact me promptly. The product is a Men's Fishing Vest in size XL and khaki color, with the order number #[redacted]2. I still want the vest for my father for Father's Day. If it's not shipping soon, I would like a refund. Thank you, Lauren Z.

Dear Sirs, On 05/29/[redacted], I placed an online order with FNAC for a webcam priced at €29.77. I received order number [redacted][redacted], with an estimated delivery time by Colissimo within 4 to 7 business days. After not receiving the item after 15 days, I contacted FNAC to inquire about the delay. FNAC informed me they never received this order from me, stating that the order number provided was not issued by them. They suggested I might have been scammed online. As I did not hear back from FNAC within the promised 7 business days and had no contact information to reach out to you, I purchased a webcam from a store. As a result, I no longer wish to receive the webcam and request that you do not charge my account for the order amount. I reserve the right to take further action for any potential harm caused. Pierre A. [redacted]

I purchased item # [redacted]7VRM, and although the box has been opened, the shoes inside have not been tried on. The recipient wishes to return them for a refund. The payment of £56.55 was made on 12/05/[redacted], but it has been over 30 days now. Since the goods were delivered at the end of May [redacted], we have been attempting to return them. Inside the box, there was only a shipping label on the outside with customer reference and SKU numbers provided.

On June 14th, I placed an order for clothing that is not showing in my customer account. However, on June 17th, a charge of [redacted].02 EUR was debited from my bank account to Lightinthebox. I have not received any email confirmation of the order or payment from Lightinthebox. While the bank statement shows the payment for the order mentioned above, it does not appear in the list of "my orders" on Lightinthebox. I would like to receive the products. Could you please process the order? Please send a response to [redacted]

I placed an order on June 13th for two t-shirts. Order number [redacted]7 is for one, and order number [redacted]3 is for the other. I have emailed them twice but have not received any response. The total cost was £26.14 paid through PayPal. They were supposed to be a birthday present, but the occasion has passed. I am disappointed in the lack of communication. If I don't hear back soon, I will contact PayPal for help. This was my first and last time ordering from them. I hope to resolve this quickly. Thank you for your assistance. - Mrs. S Scorer, 4 Alma Way, Pickering, North Yorkshire, YO18 7GH.

Order Number: [redacted][redacted] Mrs. Georgina Harvey-Beckett, I placed an order with you on June 12th for three dresses. Unfortunately, two of the dresses were unsatisfactory, and the third dress has not been delivered. I returned the two dresses to the address provided on the parcel and requested a refund for all three dresses, totaling £76.75 plus postage. We had a discussion through your app, but the issue remains unresolved. When I try to look up the details, I receive a message stating there are no results. The items in question are as follows: 1. Women's floral long maxi white dress with sleeves, ruffles, etc. - £19.43 2. Women's swing dress Midi - half sleeve Deep V for going out - £28.17 3. (not received) Women's swing dress Midi - Half sleeve solid-colored deep V elegant in Pink - £29.15 You requested jpg photos of the items at one point, which was not possible as I had returned the two received dresses, and the third one was never delivered.

I've clicked on countless links trying to resolve my undelivered order but only end up on more pages prompting me to make additional purchases from your untrustworthy company. Nobody seems to receive their orders. Despite placing seven orders from different emails, not a single item has arrived. Today, I wasted seven hours attempting to seek help for my order, only to be redirected to more useless sales pages pushing products that never get delivered.

For the past 4 weeks, I have been trying to click on links labeled "get help with your order" or "track your order," but they are not working. After spending 10 hours clicking on the track order button, my thumb is now bleeding. This experience is frustrating and unacceptable. I advise against ordering from this company as it seems like a scam. Even after 10 weeks, I have not received any of the items I ordered. I will be reporting this issue to the Better Business Bureau, Ripoff Reports, and the Federal Trade Commission for fraudulent practices.

I purchased a 12 Hole Alto Fun Ocarinas C Ceramic Musical Instrument for Kids and Adults, order #[redacted]3. I was expecting it to be processed and shipped within 3-5 business days according to the website, but I have not received any updates. I placed the order in the first week of June, and it is now the second week of July. I am concerned about the status of my order and payment.

I placed two orders with Light in the Box in early May. The website stated a delivery time of 9 to 15 business days. I have sent emails about missing packages to them in June and July. When I try to track my package, it only shows entries in Chinese script from May 19. Their tracking system does not provide any information about the location of my orders. They informed me that since I chose delivery by postal service, it could take up to 60 days, then later mentioned it might take 90 days before they investigate the order's whereabouts. They suggested trying Canada Post for tracking, but there is no information on those tracking numbers. I'm worried my orders are lost at sea or that I've been scammed. This contradicts their claim of constant order tracking on their site. My order numbers are [redacted] placed on May 6, [redacted], and [redacted] placed on May 3, [redacted]. Any assistance you can provide would be greatly appreciated. Regards, D.B.

I have been trying to return items from order #[redacted][redacted] without success. The form I need to fill out does not appear on the screen despite following instructions to click on the customer service button. I am also struggling to confirm the receipt as there are no clear guidelines provided. I have been searching for a contact phone number or email response form but to no avail. The shoes we ordered are uncomfortable, and we need to exchange them for a larger size. Unfortunately, one of the pairs doesn't have a larger size available, so I would like to exchange it for a different model and I am willing to cover any additional costs. The website advises contacting the service department, but no details on how to proceed are given. Name: J. M.

I am experiencing an issue with my Visa The Perfect Gift prepaid card not being accepted as payment for my order. I have consistently used this method of payment for years without any problems. Whenever I purchase a new Visa prepaid card with a higher balance, I update the numbers and continue using it seamlessly. Occasionally, there might be confusion with an old email address like C.Washer@bell, which I no longer use. My current email is [redacted], and I have informed them multiple times to only use this email for transactions. The main issue is my current card being rejected, despite using it successfully for a $[redacted].00 order in June with my cogeco.ca email. As a 75-year-old individual awaiting two major surgeries and homebound, resolving this issue is crucial as I aim to place a new order today worth around $[redacted]. Your assistance with this matter would be greatly appreciated. Thank you, Clarence.

I placed an order with you at the beginning of August [redacted] and made a payment on August 08 (via PayPal), but the goods have not been delivered yet. Unfortunately, all the order details (items, etc.) were deleted from my computer. I cannot recall exactly what I ordered, but I believe it was sportswear. After contacting PayPal, I received the following information: The payment of €74.81 was made on August 08 with transaction code 7XK75517CX793873A and invoice number Litb-[redacted][redacted]. I kindly request an invoice from you listing the ordered items and the date when the goods were dispatched to my address. As the items have not arrived yet, I would like a refund of the purchase amount. Best regards, Klaus H.

I purchased a smartwatch, but the box does not display the brand name. The serial number is (9FE[redacted]). It seems to be an IP68 waterproof DUODUOGO M1 Bluetooth Smartwatch suitable for men, women, and children, compatible with Android and iOS. However, it keeps disconnecting after 5 minutes of use. I am requesting a full refund of the total expenses which were 39 euros plus 28 for the DHL shipping. If the refund is not processed, I will have to leave a negative review on social media. Here are the messages I have received: DHL Express [redacted] from LIGHT IN THE BOX is out for delivery TODAY. Customize your delivery: [redacted] DHL Shipment [redacted] from LIGHT IN THE BOX CO.LTD is on its way! Customs fees are required. You can securely pay at [redacted] (SMS ELECTRONIC INVOICE FOR INDIVIDUALS) Dear Customer, we need your tax details to clear your shipment. Please fill out the form by clicking the link [redacted]. The customs fees to pay amount to EUR 28.09, plus any storage costs. More details can be found at [redacted]. Best regards, DHL EXPRESS, Mauro Dorato