Light In The Box Customer Service Issues

Dear Anne-Marie Ory, Thank you for choosing LightInTheBox.com. We regret to inform you that the item(s) in your Order no. [redacted][redacted]0 are out of stock and will not be restocked. We apologize for any inconvenience this may have caused and would like to refund your payment of EUR 22.29. The refund will be processed to the card you used for the order payment. LightInTheBox.com's processing time is typically 7 to 15 business days. Please note that due to the international nature of the transaction, it may take a few additional days to receive the refund. For more details on refund processing times, please refer to the following page: [redacted] Sincerely, LightInTheBox Customer Service

I received a shipping confirmation from Light in the Box for an item I ordered. However, when I clicked on the order number to get the shipping/tracking number, it shows that my order list is empty. When DHL attempted to deliver the item, I was informed that I hadn't paid the Custom Excise Duty, so they couldn't give it to me. I was instructed to pay the customs duty online first, but I can't do that without the tracking number. Frustrating situation!

On 3/27/20, I made a purchase with Light in the Box, a New York Stock Exchange listed company. The order indicated Expedited Express shipping (3-5 business days). I received a shipment notification on 4/5. When I tried to track the package through DHL using the provided tracking number, I was redirected to contact DHL USA. It was surprising to find out the package was coming from China, which was not disclosed in any prior communication from the company. After contacting DHL, I learned that despite Light in the Box printing a label, the package had not been handed over to DHL for shipping. Unfortunately, Light in the Box does not provide a customer service number. I have requested to cancel the order and receive a refund of $[redacted].07 charged to my Visa on 3/27. I am still awaiting a response from the company.

Good morning. My name is José Ramón Echarren, and I have been trying to reach you to file a complaint about the cancellation of my order for several reasons. Firstly, I was unable to access my orders at any point, making it impossible to track my order. Secondly, the only information I received was regarding an order that did not match what I had placed. To make matters worse, I am being asked to pay double the amount due to customs fees. This is unacceptable. I request a prompt refund of the amount already charged. As a customer, I should not be held responsible for the company's mistakes once payment has been made. If the service does not align with what was contracted, I should not bear the responsibility.

I am José Ramón Echarren again, and I have already explained my issue with Light in the Box. I am demanding a refund for my order as I don't have it in my possession since I refused to pay the customs fee that I was not informed about when I placed the order. Also, I want to reiterate that I did not order an exercise ball, so I will not be accepting the order, paying the customs fee, or remaining silent about wanting a refund for what I have already been charged. To add to my complaints, it is impossible to get in touch with the company as they do not provide any customer service contact system, at least not one that is useful and direct. The supposed order is with the courier company, and I will continue to reject it repeatedly. I will not pay more than I have already paid, and I demand a refund for what I have paid.

I haven't received my order that was fully paid for using my Visa card, totaling $39.97, including a $0.99 insurance fee, on April 13, [redacted]. If LightInTheBox cannot deliver my order, I would like a refund. I am unable to contact them online and the only phone number available seems to be in China. I noticed an error in my mailing information on their website, stating St. Petersburg, Alabama, [redacted], while I actually reside in St. Petersburg, Florida [redacted]. I am unsure how to proceed in resolving this issue. Thank you. 😟

I made a purchase on Light in the Box website on April 13th. My order, which was over $[redacted], was processed immediately. I have been trying to reach out to the company for weeks due to receiving inaccurate information online. However, all I receive in response are scripted messages. The company divided my order into three shipments, all marked as shipped for the past 10 days, yet tracking shows that the courier hasn't received the items. I have exhausted all options to contact them without any resolution. I requested a refund, but it has not been addressed. I am extremely frustrated and seeking assistance as I am unsure of what to do next. The money spent could be used for other purposes. Thank you for your time.

I received a notification stating that my order was shipped on 4/25/20 with the order number #[redacted][redacted]. The estimated shipping time was 3-4 business days, but the package tracking hasn't been updated. The tracking information keeps showing the same message from the 26th, stating that the US Postal Service was notified electronically on 4/26/20 to expect the package. However, this doesn't confirm receipt by USPS or the actual mailing date. The delivery status information is not available as the number cannot be found in the carrier's system. It's now 5/6/20, 8 business days later, and I still haven't received any further updates despite checking daily. I tried contacting the bank on 04/25/20, but they don't have a telephone number. I'm confused about the status of my order #[redacted][redacted] and would appreciate any information regarding its whereabouts.

Order Date: April 9, [redacted] Order Number: [redacted][redacted] Today's Date: May 6, [redacted] I received one of my orders today, which was for gloves. However, I have yet to receive the mask I ordered. After contacting USPS, they informed me that they only received the package for the gloves. They mentioned having received two electronic notifications. Can you please check on the status of the missing mask order? Thank you, T. M. Update: 5/7/[redacted] Unfortunately, my issue remains unresolved.

Hello, I ordered a box of [redacted] respiratory masks on April 20th with extremely fast DHL airmail delivery estimated to arrive within 3 to 7 days at my address. I paid a total of €66.90 via PayPal, but upon checking my account, I found no order history or record of the purchase. I couldn't reach customer service, and there was no trace of the order in my cart or account. I recreated my account to check for any record but found nothing. I made the payment on April 20th, [redacted], which should have been delivered by April 27th, [redacted], but there has been no response regarding this order. As a new customer, I am very frustrated with the lack of communication.

Good evening, I placed an order that is not showing up in the "My Orders" section. Could you please let me know why? Below are the payment details. I look forward to hearing from you. Best regards, Michele Merli. --- Transaction Date: 29 Apr [redacted] 22:31:31 CEST Transaction ID: [redacted] Dear Michele Merli, You sent a payment of €9.93 EUR to LIGHT IN THE BOX LIMITED. The transaction will soon be available in your PayPal account. Merchant: LIGHT IN THE BOX LIMITED Merchant Email: [redacted] Shipping Address: Michele Merli Via P. Lumumba 21 [redacted] Chiaravalle ANCONA Italy Shipping Details: The seller has not provided any shipping details yet.

Ich habe von Ihnen einen Badeanzug bestellt, aber leider wurde mir eine andere Farbe geliefert. Aus diesem Grund habe ich ihn zurückgeschickt. Jedoch erhalte ich immer noch Zahlungserinnerungen von Klarna. Nach einem Anruf bei Klarna wurde mir mitgeteilt, dass sie die Retour nicht vermerkt haben. Bitte melden Sie die Rücksendung bei Klarna, damit dieser Fall abgeschlossen werden kann. Vielen Dank. Seda K. Bestellnummer: [redacted][redacted]

I recently visited the website intending to order a birthday gift for my friend, who had previously received a good-quality product from them. However, my friend changed her mind right when I was about to place the order, so I did not proceed with it. To my surprise, £8.66 was taken from my bank account on March 13th without my authorization. This amount does not match the value of the order I was considering, and I have not received any product from them. As a person earning £4.35 per hour, this unauthorized transaction significantly impacted my finances. Despite my numerous attempts to contact the company, I have been unsuccessful. I would appreciate any advice on how to recover my money, as this situation has left me feeling like I have been a victim of theft.

It's challenging to reach customer service for questions. I need information about product [redacted]7, the pendant light. I'd like to know the location of the power cord from the ceiling to the circular light surface. Is it a stand-alone cord, or is it part of one of the 6 support wires? Is it easily visible? Moreover, if it's integrated, do all 6 support wires, including the one handling power, have the same diameter?

I made a purchase on 4/25 and was told by the company that they shipped my order on the 28th, but USPS has no record of receiving it. I paid more than $14 for express shipping to receive it quickly, but it has not arrived within the expected 3-5 business days. After reaching out to the company multiple times, they were unhelpful and did not provide any clear information about the delay. Despite my frustration, I have not received a satisfactory response or any resolution. It seems like the company is not taking responsibility for the situation or attempting to correct their mistake. I would appreciate a prompt response and a clear explanation for the delay and the extra charges for the express shipping that was not fulfilled. The lack of communication and assistance has left me feeling disrespected and cheated.

Hello, I was looking to purchase a sink: Contemporary Bathroom Glass Round Vessel Sink #[redacted]3 for [redacted] euros, but when I tried to pay, the delivery fees added up to [redacted] euros, making the total now [redacted] euros. It seems like a lot for a sink. Is there any way to reduce the delivery costs? I really love this sink and would be very happy to have it. Thank you for your understanding. Have a lovely day!

I purchased some lamps over 2 months ago. Initially, the supplier made a mistake by sending the package via regular mail instead of the express shipping I had paid for. They informed me it would arrive in 6 weeks. Every 2 weeks, I inquired about my package, but they were unable to locate it. After 2 months, I contacted them again, and they informed me that the package was held in customs and advised me to contact a customs agency. The customs agency stated that the package had been sitting for over 4 weeks and was confiscated as no one made a claim. Given that the package was sent via regular mail, it was untraceable, and even after providing evidence of its loss, the supplier blamed me for the mishap and claimed they couldn't assist further despite my efforts to show proof of their mistakes.

To Whom It May Concern, I have not received my complete order. I received only 3 fashion masks and one blue and black sports mask after being charged $99. I am missing the [redacted]-piece disposable mask and the [redacted]-piece gasket disposal activated carbon replacement filter mats. Each fashion mask cost $7.41, the sports mask was $9.26, the [redacted] disposable mask was $32.99, and the filters were $10.99. I understand items might ship separately, but if I do not receive the remaining items by next week, I would like a refund of $43.98 plus taxes. Sincerely, J.R. Email: [redacted]

Dear Sir or Madam, I would like to inform you that my return with tracking number CY[redacted]01DE has been received by your company for quite some time now. I kindly request the reimbursement of the return costs amounting to 43.99 to be transferred to my account within the next 7 days. The deadline is the 19th of May [redacted]. Please also notify Klarna that there are no late fees to be paid by me, as it seems that there has been a lack of communication between you and Klarna, resulting in these fees. Thank you for ensuring a smooth process on your part. Best regards, S.L.

I’m Lisa Wright. I made a purchase of $[redacted]+ from Light in the Box to be sent to [redacted] Bostian Drive, Fayetteville, NC [redacted]. It's been over 2 weeks, and I have received no order confirmation or items. The order tracking shows no record. I have proof of payment from my bank. If I won't get my items, I need a prompt refund. For contact, reach me at [redacted] or [redacted] I plan to approach the BBB soon.