LastPass Customer Service Issues

I accidentally deleted the email linked to my LastPass account and can no longer access it. I am unable to retrieve the account through their recovery process as the messages are sent to the deleted email. Even though I am a Premier user, LastPass customer service was unable to assist me as I did not provide enough details about the deleted email. I attempted to submit a new support ticket, but navigating LastPass customer service is challenging. Frustratingly, I lack access to Premium services. This situation is causing me a lot of stress and frustration.

I believe someone has accessed my account from a different country or attempted to. The session log shows unfamiliar timestamps not corresponding to any United States time zones. This has left me frustrated as I'm unable to access important pacemaker information due to password issues. Urgently, I am requesting a phone call from a representative as this situation could be critical. I possess documented evidence of the log for clarification purposes. I was assured that such breaches wouldn't occur, and due to financial constraints, I can't opt for any subscription services, hence sticking with LastPass. Moreover, my phone struggles to recognize my fingerprint in LastPass, stating I need to prove my humanity, leading to errors. The gravity of the situation cannot be stressed enough.

I have two phone numbers and two different email addresses associated with my account. One phone and email are for work, which is located over a hundred miles away. I cannot receive messages or calls on this phone for two-factor identification, preventing me from using Lastpass on this computer. Setting up the authenticator app is also impossible due to similar reasons. I have been a loyal customer for many years, even before the company buyout, and am currently a premium customer. Despite my efforts, I cannot find a solution online for my issue. The lack of human customer service for immediate assistance is frustrating. Waiting for an email response leaves me unable to access Lastpass and my saved passwords. This situation is very disappointing for me.

Upon discovering potential issues with my current security software, Avast, I decided to consider transitioning to Last Pass. After downloading the free version of Last Pass, I was pleasantly surprised to find my information still stored after many years. However, I encountered challenges. Initially, my email address ([redacted]) raised concerns, as it's my only email and I prefer not to create a new one. Subsequently, I completely forgot my Last Pass password and any reminders proving unhelpful, possibly due to turning 83 soon. Despite attempting various solutions on Last Pass websites, I received a message stating I had exceeded password recovery attempts. Instead of retrying, I am reaching out for assistance. Ultimately, I aim to retain my email and establish a new password to explore the free version of Last Pass. GJJ van Niekerk

I encountered an issue while transitioning from LastPass to Bitwarden. After upgrading to Android 11 and restoring the LastPass Authenticator app through Swift Backup, the app repeatedly crashes. Although I attempted to reset the app, I am unable to log in without accessing LastPass, which requires the Authenticator. Despite requesting SMS codes for assistance, I am not receiving them, even though I receive reset codes for my master password. As a result, I am currently unable to access either account. I am willing to provide any necessary information to the support team to regain access to my account.

As snowbirds who have relocated from MN to TX, we encountered an issue with our passwords due to using different internet services in each location. When we arrived in TX, our system still had our old password stored. To enhance security, my husband used Last Pass to generate a complex password consisting of numbers, upper and lower case letters, and symbols, which we do not have access to. This has left us unable to log in to our emails or Last Pass. Despite our efforts, we have been unsuccessful in finding a contact number for assistance. Unable to reset our password, we kindly request a spreadsheet of our stored data to be sent to the email provided. Alternatively, we are open to speaking with a representative at [redacted]. If you are unable to help us, we may need to consider restarting the process based on our own online research. The account is registered under [redacted]

I could use some help recovering my LastPass account. I accidentally deleted the spreadsheet containing hints, and now I'm stuck in a loop. I managed to reset my password once, but when I tried to enter the new password for verification, it didn't work, and I'm feeling stuck. I've tried to revert to an old password as suggested in a post, but I'm not sure how to proceed. Am I beyond help at this point?

I recently upgraded to Premium and got a new laptop. I want to access my LastPass account on the new laptop, but after entering the SMS code, I face an issue. Upon logging in and entering the code, I briefly see my account before the login page reappears, preventing me from accessing my account contents. Despite trying multiple login attempts, I still can't access it. I need help to resolve this issue so I can access my account properly. Thank you, Susan F.

Hello GetHuman, I'm experiencing difficulty accessing my LastPass account as I'm unable to receive the verification text message since I'm currently not in the country linked to my account phone number. Additionally, I can't use the multi-factor authentication (MFA) feature as it requires the LastPass app for backup retrieval, and I can't add my account to an authenticator without a new QR code. I remember my master password, so I don't need to reset it; I just can't access my authenticator or verify via text. Any suggestions you can provide would be greatly appreciated. Thank you.

I recently updated my Master password for my free LastPass account. However, I am now locked out as the site is not accepting the new password at login. I decided to try the free trial of Premium, but I couldn't use my old email address. It's frustrating to lose access to years of password data under my original email ([redacted]). I would like to keep the same account under this email during the Premium trial. Also, I got a new phone number, and the recovery codes are being sent to my old number. If my old number is reassigned, someone else could potentially access my account. My new number is [redacted]. - Maureen D.

I recently started using LastPass but have been unable to proceed past the initial page. Even though I entered my email address and password correctly, I keep receiving an error message prompting me to check my master password. As a result, I am unable to access my account. I have attempted to start over, but I can't because my email address is already in use. It would be helpful if you could remove my email address from your database so I can create a new account.

I started using LastPass in March last year and have been able to access the service on both my laptop and mobile devices. However, I am facing issues with the mobile app as it keeps asking me to enter my main password each time I access a different password, even within the same session. Now that it's time to renew my subscription, I need to update my payment information. I'm unsure if my current payment status classifies me as a premium user since I'm still listed as a free user. Can someone clarify this for me before I proceed with the payment update? I would like to know the annual fee for becoming a Premium user. Thank you, Stephanie.

I inadvertently got logged out of my LastPass account, even though I did not do so myself, and I am the only one who uses my computer. Despite being sure I am entering the correct password (verified by my hint and a screenshot taken when I created it), I keep receiving an error message saying "wrong password." I have tried various password variations and previous passwords to no avail, causing frustration. I attempted the one-time login option, which sends a code to my phone, but after entering the code, I receive a login failure message with no option to input my password, restarting the login process. Could someone please assist me in regaining access to my account? I am willing to provide any necessary personal information to verify my identity as the account owner. My account is linked to [redacted] I have been a long-time user of LastPass and was planning to upgrade to the premium version before this issue arose. Thank you for any help you can provide. ~Leslie J.

I have not used LastPass in several years and just realized I was billed for another year without notice. I attempted to cancel auto-renewal on the LastPass website for 45 minutes but couldn't find the option. It seems my subscription is paid through Aug 22, [redacted], even though my billing info is empty. I could only see a "Purchase" option, no way to turn off auto-renewal. I am frustrated that LastPass can bill me without warning, unlike other companies like 1Password, Microsoft, and Google who notify users before billing. This practice seems shady for a security company. It's disappointing that dealing with billing and contact options is challenging. The only contact option I found was a phone call, but I am currently deployed to an AirBase in the Middle East and cannot receive calls.

Hello, I have been in two severe auto accidents resulting in traumatic brain injuries, affecting my memory. Notes play a vital role for me. After being introduced to LP during a rehab program, my memory has worsened, and now I can't recall my password or email. Kevin assisted me on 10/20/[redacted], but since then, I feel lost. I attempted to uninstall and reinstall LP to start fresh, but I am stuck. Despite reaching out to others, no one seems to have a solution. My ticket number is [redacted]7, and I kindly request assistance at your earliest convenience. Thank you for your time and patience. I eagerly await your response. - M.

I'm having difficulty signing into LastPass due to the prompt to pair the Authenticator App and scan the QR code. Unfortunately, the instructions on how to complete this step aren't clear, making it impossible for me to proceed with signing in. Despite attempting to scan the QR code, I haven't been successful. The situation is further complicated by the fact that I'm unable to access phone or chat support without signing in first, which has become a frustrating cycle.

1. My last pass no longer saves my logon ID even though I set it up every time, but it doesn't work. 2. After logging into a site and then exiting, I can't access the vault tool without logging out and logging back in. 3. This situation has been chaotic since the recent product update. 4. When paying for the subscription, why is there an additional charge to speak with support? 5. In the past year, the quality of your service has significantly declined, regardless of whether I use Edge or Chrome.

As a loyal customer for five years, I recently changed my master password but now cannot locate it. Regrettably, I am struggling to recall the hint I set up for this purpose. Could you please advise how many attempts I have to log in before any restrictions are imposed? Unaware of one-time passwords, I didn't store any. What alternatives are available to me now? In the event of an account reset, what will happen to my data? Will everything remain intact except for the password reset? Your assistance is greatly appreciated.

Since yesterday, I have been unable to access my account using my fingerprint to log in, and when I try to enter my password manually, it gets rejected. I've attempted different passwords without success. Unfortunately, I cannot even use the temporary one provided as I seem to be stuck in a loop. I just need to access my account once to reset my password. How can I resolve this issue? Thank you for your assistance. Massimo

I am currently seeking assistance as I have lost my master password for LastPass and am unable to use the recovery connection to log in to any LastPass support site. The solution suggested in the email I received is not feasible. I subscribed to LASTPASS in [redacted] and misplaced my main password. The password recovery through the browser is not working, and I did not set up a hint to remember the password. I noticed a charge of 41.76 euros on my account for a service that I am unable to access. How can we resolve this issue? If there is no way to reset the password, I will have to request the cancellation of my subscription and a refund at the earliest convenience.