LabCorp Customer Service Issues

On October 28, [redacted], I searched for your lab in Payson, AZ for blood work (I am from Indiana). I found an address online at [redacted] S. Coeur D'Alene, Ste C Payson and a phone number [redacted]. However, after multiple calls, it appears that Labcorp has been gone for six years from that location. I eventually found the new location at the Payson Hospital. The receptionist mentioned that the manager had been informed to update the information. I am disappointed with the lack of accurate details and will consider taking further action if necessary. It's crucial for the lab to provide correct information to avoid any potential misunderstandings or issues in the future. Mike H. [redacted]

The CAPTCHA feature "I'm Not A Robot" is malfunctioning, repeatedly showing new tiles without recognizing selected ones. The receptionist at the Belleview, CO location was unhelpful, refusing to schedule an appointment and suggesting contacting the IT department without providing the number. She recommended waiting in a potentially crowded waiting room during a pandemic. People without internet access face challenges. Submitting feedback on the website is also hindered by the faulty CAPTCHA. It is advisable not to present appointment scheduling as a voicemail option and to enhance staff's customer service abilities.

LabCorp mistakenly billed the incorrect insurance company despite me providing the accurate information during check-in. They need to update the billing to reflect my correct insurer. I received a letter from the wrong insurance company, which alerted me to the error. LabCorp's phone system is challenging to navigate with long wait times and unresponsive key prompts. I am eager to resolve this issue promptly and have my insurance information corrected. I'm asking LabCorp to assist me in ensuring they bill the right insurance provider to avoid any further payment delays.

I received a Litholink Urine collection and blood draw kit. I collected two urine specimens following the instructions. Yesterday, I visited the Sun City West Lab Corp in Arizona for the fasting blood draw. They drew my blood and were supposed to send the samples to Litholink in Chicago. I missed two calls from the lab due to my phone being off, requesting me to return as they can't receive calls. Today, when I tried to contact the clinic, I only reached recorded messages. The samples are time-sensitive, and I am concerned about mailing them out promptly. Could you please assist in reaching the clinic and asking them to contact me again? My phone number is [redacted]. My name is Kurt A.

I noticed that my lab results are showing as ready for viewing in my portal, but there is a red "upcoming" status. I was informed that this means my doctor needs to review them first before I can access them, but there has been a new policy stating that patients should have immediate access to their results online. However, they are still not accessible. These are my bloodwork, my medical records, my tests. I appreciate your clarification on why this process hasn't been updated. Thank you.

My lab results wrongly indicate that I underwent fasting for the blood draw. This is inaccurate. I had my appointment scheduled for 9:30 AM and arrived at 9:00 AM. Despite the mix-up with the orders, I went back home, had lunch, and returned for the blood draw around 1:30 PM after eating. I clearly communicated to the phlebotomist that I had eaten and to update my status from fasting to non-fasting. However, it seems this change was not reflected in the report. I request a corrected lab report be sent to my physician. Additionally, it was concerning to witness other patients also facing issues with misplaced doctor orders. The service experience was disappointing overall.

Urgent Help Needed! Hello, I underwent a COVID test at CVS on Thursday at 1:00 pm, but I have not yet received the results. I am now at risk of cancelling my trip to Hawaii scheduled for tomorrow, Sunday at 5 am, if I do not get the results in time. Surprisingly, my husband, who took the test at the same time, received his results on Friday. Unfortunately, despite numerous calls to CVS and Minute Clinic, they indicate that Quest Diagnostics handles the results and mention a possible error in data entry. I received an email on Thursday at 9:28 am asking me to set up a CVS MyChart account, but there was no information regarding my test results. Can my results be urgently uploaded to MyChart or sent to me directly? Your prompt assistance would be greatly appreciated. Thank you.

After scheduling and paying for my appointment online, I arrived early at the Lawrenceville GA location. Unfortunately, upon arrival, I discovered the office was closed due to flooding with a note directing me to a different location 20 miles away. I attempted to contact the provided number but was unable to speak to anyone or leave a voicemail. I am requesting a refund, reimbursement for the additional miles driven, and the cost of the fuel. Additionally, I would appreciate improved communication methods from your company. Thank you.

After scheduling an appointment online for today and making a payment, I arrived early at the Lawrenceville GA location. Despite checking in via the text link provided, I found a note on the locked office door stating it was closed due to flooding. The note directed me to a location 20 miles away. Unable to reach anyone by phone, I'm requesting a refund, reimbursement for the fuel used, compensation for the mileage, and improved communication methods from the company. Thank you.

I underwent a pre-employment drug screening on June 1, [redacted], as mandated by my employer. I have a disability, ADHD, and I am prescribed Vyvanse for it. I faced a similar issue with your company previously for a different employer. I made sure to have my doctor prepare a letter detailing my prescription and diagnosis to share with an MRO when contacted. The lab staff contacted me, made me wait on hold for 45 minutes for an MRO, then said they would call back. A call came from the Caribbean Netherlands, claiming to be the MRO, confirming my positive test. I explained my Vyvanse intake, offered my documents, and was transferred to another customer service rep asking for more personal information, breaching HIPAA and ADA. They requested detailed pharmacy information and photos of my medicine bottle, rejecting my doctor's letter and offering to alter my results for a fee. This situation is unlawful, jeopardizing my job prospects due to prescribed medication compliance. I intend to seek legal counsel for this matter. I provided necessary medical details, yet I face this unnecessary scrutiny and coercion. I demand clarity and accurate reporting of my results to my employer, safeguarding my rights under the Americans with Disabilities Act. It is concerning that I am not encountering American representatives despite dealing with sensitive information. I seek resolution promptly as this mishandling violates my rights and puts my employment at risk. My name is Trysten VanKoningsveld, and my social security ends in [redacted].

I had an appointment at Labcorp in Virginia Beach on 5/24/21. The Hilltop office mistakenly placed my name on another physician's request, resulting in the wrong blood work being done. Despite multiple attempts to resolve this, reaching Labcorp customer service has been difficult. The staff I spoke to were rude and unhelpful. They provided an investigation number, [redacted]1-[redacted], and assured me the bill would be voided. Yet, I have just received another bill for services not rendered, which not only violates HIPAA but could have had serious consequences for another patient showing signs of a heart attack due to the mix-up. Thank you, J.B. Du B., M.D.

Hello, I am requesting copies of lab results for myself and my disabled son. He receives SSDI, and I am his authorized representative. We had our blood drawn on 7/6/[redacted] at the San Leandro, CA location after our original appointments at the Castro Valley office were closed. Despite requesting it twice during the visit, we were informed the complete reports would be sent via snail mail and have yet to receive them. Here are the details of our appointments: 1.) Confirmation Number: [redacted]89 Patient Name: J. Murphy 2.) Confirmation Number: [redacted]90 Patient Name: S. Murphy We need these reports to share with other healthcare providers. Kindly assist us in obtaining the complete lab results as soon as possible. Thank you, J. Murphy Email: [redacted] Phone: [redacted]

My wife, T.A. Lerner, had an appointment at the Stuart FL office for the semi-quantitative SARS-2 antibody test on 8/24/21. She received a positive result for antibodies, not the test that was ordered. I left a message requesting the correct test be performed as per the Rx. No one returned my call, and the test was not redone. I require a resolution as this situation is unacceptable. If Medicare is billed incorrectly, I will have to report a fraudulent claim to CMS. A.G. Lerner, MD, FACS

I recently had routine blood drawn for testing at one of your facilities, which I have done many times before and always been pleased with. However, during this visit, the technician was wearing a mask that did not cover her nose. As someone with a background in medicine, I understand the importance of proper mask-wearing for patient safety. I ended up wearing my own N95 mask to the appointment due to this concern. I believe it's vital for your employees to follow guidelines to protect patients, especially during a pandemic. I may consider using a different LabCorp location for my next blood draw if this issue persists. Thank you for addressing this matter with your staff to ensure proper mask protocols are being followed.

My son is scheduled for surgery at 6 am on Friday at Dupont Hospital, and they require a negative Covid-19 PCR test within 72 hours of the surgery. I had made an appointment at urgent care in Jacksonville, MD, two weeks ago for the test, with the advice to get it done on Tuesday evening. Our appointment was at 4:15 pm yesterday, but they informed us that Lab Corp handles testing and couldn't guarantee results by Friday morning due to being backed up. Without the results by 6 am Friday, my son's surgery may be canceled. The doctors suggested changing the test to a Stat order to ensure it's done in time but didn't provide a contact number. My son's name is Caleb Fisher, born on 7/24/[redacted]. I am reaching out for assistance. Thank you, Wendy Fisher.

I am concerned as my doctor did not receive the lab report despite your website indicating it was sent to him. I need urgent assistance as this is affecting my treatment. The information on your website seems conflicting, stating the doctor's name was not provided, while it was clearly on the lab request order I submitted. It is frustrating as my doctor cannot help me properly without this crucial information. I feel neglected as a patient, and it seems like profit is prioritized over our well-being. My husband, a physician, will no longer refer patients to your lab due to this issue. I have decided to use a different lab like Quest that values patient care. It is disappointing that there is no option on your site to reach a live person for support. This will be my last experience using your services. - AMF

I emailed your company and was instructed to call, but I was not provided with a contact number. When trying to schedule my test at my preferred location ([redacted] S Eagle Road Suite [redacted] Meridian ID [redacted]), I am only given a different location that I do not wish to visit. Despite entering the correct address in the search bar, the system is not displaying the location I want. How can I select the specific location I prefer, as I have done before without any issues? I need to schedule an appointment quickly, so please respond promptly.

My name is Shirley Rodriguez, and I have an email. I sent an email to my son, Ulises Pichardo, who has a disability and receives social security disability. He lives with me, and we have only one cell phone, which is [redacted]. Last night, I was creating a patient portal on Labcorp's website. I was waiting for the code you were supposed to send me, but it never arrived at my son's email address, so I couldn't finish. My son's email address is [redacted] Do you know how I can resolve this issue, please? Thank you, Shirley Rodriguez.

I am experiencing issues with accessing my test results on the app required to cross the border. I am currently without a permanent residence in Washington, far from anyone I know. Upon downloading the app as instructed, it indicated it couldn't verify my identity without prompting me for any information. I urgently need to obtain my results for border crossing. I kindly request assistance in resolving this matter promptly.

I have been a loyal customer at Lab Corp on Moraga in San Diego for two decades. Unfortunately, my recent experience there was very unpleasant due to a particular employee. After an hour of waiting, she rudely informed me that she was tired of searching for faxes and demanded that I return with proper paperwork. As a type 1 diabetic who was fasting, this was incredibly frustrating. This employee has been consistently disrespectful in past encounters. Her behavior included yelling at all clients and engaging in loud arguments with four other patients, causing distress to two elderly ladies who ended up in tears. While I do not anticipate any resolution, I feel compelled to share my disappointing experience.