L'Oreal Customer Service Issues

Hello, I would like to share my recent experience with the L'Oreal Lineur Intense felt tip liquid eyeliner #[redacted] ([redacted]-8) that I purchased in November [redacted]. I have been a loyal user of this product for years, but I was disappointed with my latest purchase. The felt tip applicator did not meet my expectations as it was not tapered and shorter than usual. This resulted in a heavy and bold application of product, which was not my desired look. As a long-time customer, I kindly request compensation for this defective product. I would appreciate a free coupon to replace it. Thank you, Sue M.

Subject: Concern Regarding ELVIVE FIBROLOGY AIR CONDITIONER Dear Community, I have been using the ELVIVE FIBROLOGY AIR CONDITIONER for about a year, and unfortunately, my hair has significantly suffered as a result. Despite having fine but healthy hair, my hairdresser noticed how the conditioner made my hair brittle and prone to breakage. I have been loyal to L'Oreal products for over three decades, so I trusted this conditioner's quality, but it has caused unexpected damage. After discontinuing its use for the past six weeks, I have noticed a positive change in my hair; it is now growing, stronger, and looks healthier. This experience has been disappointing and upsetting, especially considering my long-standing trust in L'Oreal products. I have various L'Oreal Beauty products in my routine, but this particular conditioner has caused an adverse reaction. I have multiple bottles of this conditioner left due to a bulk purchase, but I cannot, in good conscience, pass it on to someone else. I am curious if anyone else in the community has encountered similar issues with this product. Thank you for your attention to this matter. Warm regards, Margaret A.

I have been a loyal customer for over 20 years and have always been satisfied with your products. Recently, I've noticed a recurring issue where I am unable to access the remaining product from your bottles due to the packaging design. I believe it would be fair to receive a complimentary jar of the product I use considering the amount I spend. I can provide you with images of the five bottles I have with leftover product that I cannot utilize.

Last night, I tried the INFALLIBLE® Pro-Glow Concealer #80. After wearing it for only 5 minutes, I noticed light blotches on the areas where I applied the product. I was shocked and this morning, the issue remains. I have pictures to share once you reach out via email. I am at a loss on how to fix this situation as it's quite distressing to have on my face. I hope we can find a solution together. Thank you, Nicole Alexis-Kane

I noticed that the hair color I recently purchased did not have an expiration date on the box. Last week, I opened the box to find the cream was a yellow hue, which made me hesitant to use it. My daughter bought me another box from a different store where the cream was even yellower. Despite my concerns, I used the first box, but the results were disappointing as it barely covered my gray hair. I was frustrated with the outcome, especially considering the changes in the packaging from my previous purchase. The absence of an expiration date on the box has made it difficult to determine the freshness of the product. I had a negative experience and felt like I wasted $20 and my time. I have raised this concern previously, but the issue remains unresolved.

I recently bought 2 boxes of L'oreal Excellence HIColor Highlights from Sally Beauty Store on 2/22/[redacted]. After using the product the next day, I noticed no change in my hair color. Upon returning to the store, an employee agreed with me, and I was asked to come back on Tuesday for a refund. The manager declined to refund me and referred me to contact you for assistance. I would appreciate help in getting a refund or compensation for the ineffective product. Thank you for your attention to this matter. Sincerely, Eileen F.

I am 74 years old and currently self-isolating due to having asthma. My GP advised me to stay home as a protective measure. I cannot go to the hairdresser, so my colourist recommended L'Oreal Permanent Colour, Professional Colour No 6. I have tried to purchase it from a wholesaler, but they only had Majirel 6.0, which I discovered is henna. My GP warned me about allergic reactions to henna, so I am hesitant to use it. I am willing to pay for the product and shipping if a salon could send me a couple of tubes of the recommended hair color. Despite the circumstances, coloring my hair is something I can control and helps me feel better during this difficult time. I appreciate any assistance. Stay safe, everyone.

Hello, I recently purchased Loreal Age Perfect Cell Renewal from Shopper's Drug Mart. However, upon opening the product, I found it to be dry and noticed some separation. Despite stirring it, the dryness persisted and made application difficult. When I tried to return it without a receipt, I was informed that it was not possible. I showed them the product and expressed my concerns about its quality possibly being affected by in-store lighting. Shopper's staff were unable to provide clarity on the issue. Can anyone advise on the expected consistency of Loreal Age Perfect Cell Renewal? I have a picture for reference if needed.

I have been a loyal customer of your brand for 20 years, consistently using your hi lift kits. Recently, after purchasing two kits, I was surprised to find a new type of developer toner in pod form instead of the traditional powder packet. Unfortunately, this change was not communicated, and the new product did not yield the results I expected. Instead of my desired color, my hair turned out red at the roots and yellow elsewhere. When I contacted customer service, I experienced extreme rudeness and interruptions. After waiting on hold for an hour, this poor service was disappointing. As a long-time customer, I am disheartened by this experience and frustrated as the product did not meet my expectations. I hope that the company can offer a resolution to assist me with this issue promptly.

I recently purchased the Mulberry Plump lipstick #[redacted] from Amazon. When I tried it yesterday, it caused a burning sensation on my lower lip almost immediately. I had to wash my mouth multiple times to alleviate the pain. I have been a loyal customer of your lipsticks for years and never had any issues until now. The ingredient causing this reaction is not disclosed, and contrary to the gentle claim on Amazon, it was quite uncomfortable for me. I have reached out to Amazon, and they refunded my purchase. However, I worry about other customers who may have more severe reactions. While my burns were not permanent, others could suffer worse injuries. It might be worth considering discontinuing this product.

I saw a commercial for root cover-up spray for gray hair on TV featuring Eva Longoria. In the ad, she demonstrated how easy and convenient the product is, claiming no smudges. Excited, I purchased it at CVS in San Diego, CA. Having highlights, I worry about the damage caused by frequent root touch-ups. Unfortunately, the product does not live up to its claims. It stains the skin and smears on the forehead, making it obvious and embarrassing. It even runs when exposed to water, like at the pool. Root cover-up spray seems to be effective only for gray roots at the top and center of the head or when someone else applies it for you. It's not as effective as advertised and is misleading to consumers like me.

I bought TecniART Volume Envy Extra at my hair salon, but the nozzle got jammed shortly after purchase during the pandemic, leaving 3/4 of the product unused as I couldn't return it. Unfortunately, I faced the same issue with two more bottles bought from Amazon, leading to me discarding nearly full bottles. Despite trying hot water to unclog the nozzle, the mousse refused to dispense. As this product is quite costly, I appreciate the mousse but am disappointed by the faulty dispenser. I am concerned about my remaining bottle facing the same problem. Can you advise on unclogging the nozzle, and what can L'Oreal do about the three almost full bottles wasted due to clogging issues?

I recently purchased the Eye Defense Eye Cream from your Skin Expertise Series. When I opened the product, I noticed that the small glass container was only about a quarter full. I understand products settle, but it seemed like there was significantly less than the stated 14 grams. Considering the price I paid at Walmart, I expected better quality and accuracy in portioning from a well-known brand like L'Oreal. I can provide identifying marks from the packaging if needed. I simply want to receive the full amount of product that I paid for. I hope this issue can be resolved satisfactorily. Thank you.

I recently purchased Excellence cream hair colour and noticed a mix-up on the tube label - instead of the intended number 7, it reads 10T603. This mix-up could lead to unintended hair colour results like purple or black, something I definitely want to avoid. There could be potential legal issues if this matter is not addressed promptly. Sometimes, boxes are found open on shelves, allowing for mix-ups to occur easily. It would be helpful if the numbers on the tube could correspond with those on the box for verification. I hope this issue is rectified soon to prevent undesired hair colour outcomes. Sincerely, Julie M.

I have been using L'Oreal 9 for a long time. Lately, as my hair has become mostly white at the roots, the coverage of level 9 has not been as effective. My hair turned slightly orange when I tried 9G, and the roots growing out contrasted badly with the white. Unsure if this occurred due to excessive coloring or not leaving the dye on long enough. Need to recolor at home due to Covid concerns. Wondering if switching back to Excellence level 9 could fix the issue, or if trying 9A or 9 1/2 NB would be better. Worried about looking too gray or white. Natural blonde suits me best. I know it's hard to be certain without seeing my hair, but any advice on the best course of action would be appreciated. Thank you!

Hi, I am Nora, a loyal customer of L’Oreal. I purchase new products every month. Recently, I brought my Age Perfection Honey Eye Gel to a gathering to share with some friends, and the beads inside it unexpectedly snapped off without much force. Although I wasn't intending for anyone to use it, I was embarrassed by this situation as I really love this product. I am reaching out to see if it's possible for you to send me a replacement. Thank you.

I purchased brow liner #[redacted] after my favorite one was no longer available at Rite Aid. However, upon using it, I realized that #[redacted] Brow Stylist Definer was the same one I had returned previously due to its fragility and thinness. Unfortunately, the packaging of the one I love got damaged, and I can only read "Nouveau & S...Designer" on it. I am struggling to identify and repurchase the product I adore, as it is far superior to #[redacted], which I recently bought.

I have been using Age Perfect products for about a year now and have enjoyed them. However, I recently purchased the lip liner and found the packaging design to be inconvenient. The pencil is slippery, especially for those with arthritis. I had to search online to learn how to advance the product, only to find out it requires sharpening directly through the plastic coating. Using a sharpener was difficult and left the product unusable. Even with an electric sharpener, the edges remained jagged, posing a safety concern. Despite the small nature of this issue in comparison to everything else happening, the negative reviews online are something worth addressing. - Jody P.

I tried the L’Oréal Féria hair color in light beige blonde on my medium blonde hair hoping to lift it by 3 shades. Unfortunately, it turned out brassy. I bought the L’Oréal Elvive purple shampoo and conditioner to help tone it down, but my hair still looks awful. I really dislike how it turned out. It would be great if you could assist me in resolving this situation without me having to spend more money on products that might not work.

I recently purchased the Nano Gold shampoo and conditioner from Pureology, spending over $[redacted]. After finishing my old shampoo before starting to use the new one, I discovered that I do not like it. When I contacted their customer service, I was informed that the return period had passed. Despite explaining my situation and being promised a callback from a supervisor, the call never came. Upon calling again, I was told that I could not return or exchange the products, which I find unreasonable. Considering the significant amount spent on these products, I expected better customer support. Both the shampoo and conditioner bottles are almost full as I have barely used them. Initially, I considered exchanging them, but now I just want to return them for a refund.