Koodo Mobile Customer Service Issues

I recently purchased a Kudo phone from Walmart and added a $50 prepaid monthly voucher online through Kudo's website. I set up my account, activated my SIM card, and added the voucher, but I am experiencing issues with my service. Despite trying to contact Kudo, I have been unsuccessful in reaching a representative. I have attempted troubleshooting steps like restarting my phone and reinserting the SIM card, but I still have no service. I would appreciate prompt assistance in resolving this matter before considering returning the phone and seeking services from another company. Thank you.

Two months ago, I relocated to Vernon and contacted Telus in advance as they provide rural internet access. The representative suggested Kodoo for the service I needed. Following the discussion, emails were sent notifying me of the Smart Hub and sim cards being dispatched immediately. Since I wouldn't be at the new location for almost a month, I contacted them to halt the process. However, a few days after the move, the Smart Hub arrived and was installed. Subsequently, the sim cards for our two phones were sent, and upon visiting the local Telus store, an employee advised sticking with Telus as it wasn't pricier. After a conversation with Kodoo, they assured everything was set up. Currently, both companies are billing me for the service, with Telus already receiving $[redacted].28 in less than two months. Despite contacting the Telus store, I was informed there was no resolution available. I would appreciate speaking to someone to address this issue.

I am currently in Florida and do not use my cell phone ([redacted]) while I'm here, but I keep it active for emergencies. Despite canceling roaming before coming here, I was charged $18 on my bill this month. I've been a loyal Koodo customer since [redacted]. Checking my billing history will show that I hardly use my phone during the winter. Last year's usage was an exception due to travel restrictions because of COVID-19. I've attempted to call but have not been able to reach a person directly. Kindly, I request a callback on my Florida landline at [redacted]. Thank you, Gail M.

Hi, My name is Elmaz Wilder. I purchased an iPhone Max Pro 11 from Michelle Puls about 8 months ago. A month ago, my phone was reported as lost or stolen, and I lost service. After contacting Telus, they mentioned that the provider is blacklisted under Kodo, but they confirmed the phone was paid for in full with no debts. They advised that Michelle Puls needs to directly confirm the status of the phone to remove it from the blacklist. I've reached out to Michelle, and she's hesitant, which I understand. Could you please assist in removing the phone from the blacklist or contact Michelle to verify the sale to me in July? I have attached our communication and sales details for reference. For further discussion, please call me at [redacted]. Sincerely, Elmaz Wilder

Hello GetHuman Team, I recently purchased a Motorola 5G phone with a promotion for a Chromebook from Lenovo on January 4, [redacted], within the specified promotional period. After registering as requested by Motorola, I encountered issues with receiving the Chromebook due to discrepancies between the purchase date and an activation agreement stating January 5. As a customer, I followed the promotion details outlined on the Koodo website, which indicated eligibility for the Lenovo Chromebook 300e with a Motorola one 5G ace purchase between November 18, [redacted], and January 4, [redacted], on a minimum two-year term. Despite meeting all requirements, I have been denied the promotional item by Motorola and Lenovo, leading to a loss of trust in these companies. I hope for a resolution to this matter to restore my confidence in Koodo, Motorola, and Lenovo.

Hello, I am Roberta DeShaw. I recently signed up for a Koodo plan with a cell phone. After realizing poor signal coverage in my home, I had to return the phone and cancel the contract. I have contacted Bell to reconnect my old landline number [redacted]. To complete the process, Bell requires authorization from Koodo to port the number back. Despite my attempts to reach Koodo by phone, I have not been successful. Therefore, I am reaching out here to authorize the transfer. I would appreciate an email confirmation once the number has been successfully ported back to Bell. You can reach me at [redacted] if needed. Thank you.

I visited the kiosk at 7oaks shopping center to start a new plan with Public Mobile through Koodo. I provided my email as [redacted] and name as Kara-Lyn Blair, but the representative entered it as [redacted] and Cara-Lyn Blair. I asked for it to be corrected, but now my phone service will expire in 3 days. I'm frustrated as I cannot access my account to top it up.

Hello, I'm Simran K. I recently moved to Canada and visited Market Mall Calgary last December. I was provided with incorrect information and mistakenly signed up for a postpaid connection with your service. I was previously informed that I would only be charged if I used the SIM card, which was untrue. I have now received an email demanding a payment of $[redacted].93 for a service I haven't utilized. I have tried to respond to the emails I received but have not received any assistance. Today, at the Tom Harris office, a representative named Tenzin attempted to contact Koodo on my behalf, and I was advised to speak with a supervisor at Koodo Helpline. I am in a difficult financial situation as I am currently unemployed, and I am unable to afford this unexpected charge. The SIM card I was provided with is still unused and in its packaging. My cell number is [redacted].

A Koodo representative, named Anubhav, recently set up a new account (#[redacted]4) for my wife and me. We received two unused SIM cards with numbers [redacted] and [redacted]. Despite being advised not to activate them until the phone number transfer was completed, Koodo failed to do so. Consequently, charges accrued on the inactive account. Due to this unsatisfactory service, I am choosing to cancel my subscription with Koodo. I decline the web-based chat service and refuse to pay for unused services. I expect Koodo to address this issue by contacting me via phone. My contact number is [redacted], and my name is Gordon.

I had been paying $25 a month for my service, but it suddenly jumped to $60 a month without my knowledge. On top of that, I'm being charged $15 a day for Easy Roam International and $12 a day for US Easy Roam since purchasing a new phone from your store. I was forced to add the phone cost to my bill, which has caused confusion and unwanted changes. To make matters worse, I never received a receipt for the phone purchase. When attempting to contact customer service, I was met with unhelpful responses and no resolution to my issue. This situation is frustrating, and if it is not resolved promptly, I will consider switching providers. I acquired the phone from the store at Upper James and Fennel St. in Hamilton, Ontario, and suspect the salesperson misled me into these costly alterations.

I have contacted customer service numerous times and spent extensive hours on calls trying to resolve this issue. My account number is [redacted]0. I never received the activated SIM card as promised over the phone. Yet, I'm being billed for a service that was never initiated or utilized. Despite my efforts during multiple frustrating calls, the problem remains unresolved. Emails are now threatening to impact my credit score due to non-payment. If this matter is not rectified promptly, I'll be forced to seek legal counsel, as your representatives claim inability to refund the erroneous charges. This situation is causing undue financial stress and anxiety, with the potential for serious credit repercussions. Your billing policy states charges are incurred from the activation date, but in this case, no activation or usage has taken place, a fact verified by multiple representatives. Kindly contact me by phone or email to address this pressing issue, as continued billing inaccuracies could have severe consequences for my financial well-being. Email: [redacted] Phone: [redacted]

Hello, I need assistance as I recently received an email informing me that I have already used 50% of my data for August, which seems unusual as we are only 4 days into the month. Typically, my monthly data usage is well below 10%. My phone usage is limited to calls, texts, and occasional internet searches; for more complex tasks like banking, I use a computer. Lately, my phone has been receiving random notification sounds every few minutes, even though there are no new texts or emails. This frequent, unnecessary noise is quite bothersome. I have been unable to identify the source of this data usage on my phone. I would appreciate help in resolving this issue. Thank you.

I am having trouble with my phone as it does not ring and calls go directly to voicemail. This makes it challenging to communicate with your company. I am unable to reach a human representative through the digital channels. Please provide me with a number to call so we can work together to address this problem.

On June 28, [redacted], a Telus agent contacted me, claiming to be trying to save me money as a valued customer by switching our phone service to Koodomobile for both me and my spouse. Despite being promised a waived installation fee and a reduced monthly bill of $90 instead of $[redacted], I received the SIM cards for our phones ([redacted] and [redacted]) after a delay due to contracting COVID. Upon recovering, I intended to confirm the promised benefits with Koodo before proceeding, but on August 11, [redacted], I received an unexpected bill amounting to $[redacted].31 from Koodo for a service I had not used. I find this puzzling as I had not even activated the Koodo SIM cards. I wish to return the SIM cards and avoid paying for unused services. Kindly advise on the return process. Thank you.

I have attempted several times to connect to the internet services on my phone but have been unsuccessful. Despite having internet at home, I cannot establish a connection on my device. The link provided for live chat requires me to be online to request a call back, which I am unable to do for some reason. I would appreciate a phone call either to my home number at [redacted] or my cell phone at [redacted] to speak with a live representative. The current online options are not helpful, and I had previously set up a call back through your system, which seems to have changed. If I do not receive a call back soon, I may consider switching to a different phone provider due to concerns about over-usage charges for long-distance calls, despite rarely using my phone.

I added the long-distance saver add-on to my $55.00 monthly plan on July 24. They assured me I could use it the following day at $0.50 per minute for long distance calls. However, when I called the Caribbean for 5 minutes, it cost me $13.75, which is $2.75 per minute. My next bill showed $[redacted].00 instead of the expected $60.00 plus the $2.50 charge for the call. They modified my billing cycle, trying to bill me $70.00 for 7 days of service in the same month, on top of the entire month's charges and the $13.75 for the long distance call. My bill was already paid in full on July 14, yet they claim $70.00 was unpaid from the previous bill. Resolving this issue has proven to be challenging with their customer service.

I am looking to reactivate my mobile service at [redacted], under Account No. [redacted]9 for Harold K. The service has been halted, and I need assistance to regain my old number. After visiting Koodo at Bay Centre in Victoria, BC, Moira, the manager, advised me to contact Collections at [redacted]. However, this number connected me to Metropolitan Credit Adjusters. I also attempted to call the provided number, 1-[redacted], multiple times without success. The website does not offer a direct way to speak with a representative, leaving me unable to resolve this issue. Due to my non-functioning mobile, I am limited to using my computer. If I am unreachable when contacted on my landline at [redacted] this afternoon, kindly leave a callback number or keep trying until you reach me. Your prompt attention is greatly appreciated. Thank you.

I am wondering if call display is available in Saskatchewan. With the wireless home phone service plan, I see that there are 5 features included, and call display is listed as one of them. However, when my sister called me back, her number did not show up on the phone screen display. Can you please advise on how to activate this feature so that I can see who is calling me?

My name is Michael R. I believe my phone was used without my permission, resulting in fraudulent charges on my bill. Despite explaining this situation several times to your agents, I was still billed for usage that occurred when I had no cell service due to being in a location without towers or data service. Now my bill has skyrocketed to over $[redacted], even though I initially signed up for a $55 contract. I refuse to pay for unauthorized usage of my phone. It is unfair that I am being held responsible for charges due to illegal activity. I demand that these fraudulent charges be immediately resolved and removed from my bill. I am willing to pay only for the services outlined in my original contract. Your company should support customers in such situations, yet I received no assistance when this issue first arose. Please rectify the charges on my bill promptly and revert to the terms of my initial contract.

I have been receiving collection threats for an account that was never activated, as I cancelled it right after signing up. Despite explaining this multiple times to your representatives, the issue persists. I am requesting a call from someone with authority to make decisions to contact me on Saturday morning at [redacted]. I am willing to make one more attempt to resolve this matter. The error lies on your end, and I find this situation to be a significant waste of my time, which I believe should be compensated. Thank you.