Koodo Mobile Customer Service Issues

I am in need of speaking with a customer service representative regarding my phone purchase made on November 17th. Since then, I have been experiencing multiple issues, primarily not being able to send text messages. Despite speaking with a tech on November 27th who promised to follow up but never did, the problem persists. Even after having the phone checked at the Village Mall, the problem remains. I'm unable to access my e-bill due to email issues as well. I would prefer a phone call for assistance and do not wish to be contacted via email. The ongoing poor customer service experience has led me to consider contacting the CRTC. My phone number is [redacted]. Your prompt attention to these matters is appreciated.

I am having trouble logging in as my email address and password are not being accepted! I am trying to find out the remaining balance on my phone purchase, as I am dissatisfied with the customer service. Additionally, I need to know the cost of adding email service to my monthly payments. Can you address these concerns promptly? I am extremely frustrated with the inadequate service provided by your company.

I recently switched to Telus and paid off my account balance when I bought a new phone. Despite this, I am still receiving zero balance bills from Koodo. I have tried using Self Serve, chat, and phone calls to rectify this, but I cannot log in to my Koodo account, and I struggle to speak to a representative as the system disconnects me. The voice call message even states an incorrect balance of $[redacted].50. I need assistance resolving this issue. Thank you, Phil Helmer.

My wife and I each purchased a phone - one on Saturday and one today. The person who set up our phones left the mobile data on my wife's phone on Saturday, and I noticed the same on mine today after using the smart switch feature. I checked my wife's phone during dinner, and the mobile data was still on. Her usage is at 18.75 MB, and mine is at 8.11 MB. We specifically mentioned to the agent that we only wanted to use Wi-Fi and not data. We are concerned about being charged due to this mistake.

I recently switched my Fido number to Koodo, but I was dissatisfied with the service and quickly changed to another provider within two days. Now I see a $32 charge for just two days of service. Is this fair treatment of customers by Koodo? I am very disappointed by this situation. I hope to receive some assistance, as it is not my fault that there is a lack of proper tower connection in my area. My number was [redacted].

On December 13, [redacted], I tried to sign up for service. I entered all the necessary details and provided my credit card information. I was confirmed for the service, but I didn't receive any confirmation of my successful order. I'm hesitant to reorder without assurance of receiving the service and a SIM card promptly. My credit card hasn't been charged yet. Should I go through the ordering process again? Thanks, Kirk.

I have a phone account with Koodo. On November 9, I lost my phone. I bought a new one, and my bill came to $[redacted]. The next day, my lost phone was returned, so I returned the new phone to the Wow Kiosk in Dufferin Mall. The bill for the new phone was voided, but I keep receiving notices to pay it. I want to settle my bill as usual on my account. I was assured that this would be the case. Fortunately, I found my LG phone within the 14-day period. I will pay my regular monthly bill once this issue is resolved. Thank you. - Kim Lovisek.

Hi, I want to address my recent experience with Koodo regarding my account #[redacted]9. I am extremely frustrated by the lack of available customer service over the phone and the inefficiency of the automated chat system. On December 16th, I paid my bill of $80.75, but on December 18th, I switched my cell phone service to Telus for myself and my daughter. Since then, our mobile phones have been with Telus. I've noticed that my Koodo account now shows a negative balance of $69.97. Despite this, two days later, the account balance decreased by an additional $10.87 without any explanation. I am concerned about when and how the refund of my remaining balance will be processed since we are no longer with Koodo. I kindly request a prompt refund of the remaining balance. Thank you. Sincerely, [redacted]

As a Koodo customer, I recently upgraded to an iPhone 11. When I tried to switch the sim card from my old iPhone 6, I realized it was a different size. Since the closest Koodo store was quite far away, I visited a Telus store and got a new sim card that fits my new phone. When I tried to change the sim number for my phone on the Koodo website, I encountered an error message instructing me to try again later. I'm not sure if there's an issue with the process or if I should wait before attempting the change again.

I'm currently trying to cancel my service with Koodo as I no longer use my phone. However, I've found that contacting Koodo customer service has been incredibly difficult. It seems impossible to reach them, and I don't want to wait for a call back the next day. I believe there should be an option to cancel services directly on their website after logging in. Despite wasting a significant amount of time trying to cancel, I have been unsuccessful. I am considering filing a complaint with the CRTC about how challenging Koodo makes the cancellation process. It's been a disappointing and frustrating experience, and I don't plan on returning to Koodo in the future.

I am currently residing in Canada and will be visiting the United States for a period of 3 months. I have a relatively new Koodo phone that I was informed could be used in the USA. I understand that I can obtain a SIM card there to enable usage. However, I am concerned about incurring high costs, specifically the $9 daily fee for usage. I am looking for advice on my available options and confirmation on whether my Samsung A01 phone is compatible for use in the USA. Your help in clarifying these details would be greatly appreciated. If possible, could you please contact me at [redacted]. Thank you, Pat McGee

I placed an order for a new plan yesterday with order number ES[redacted]. During the purchase, I specifically mentioned to the salesperson that I need the SIM card by December 30th. I was assured that it would be delivered on time. However, I received an email today, the 28th, informing me that the SIM card was sent via regular mail, indicating that it won't arrive by the 30th. Now, I have been informed that I need to pay $20 to $25 to obtain a SIM card from a retail store to ensure I have service by the 30th due to Koodo's error.

I am disputing an international charge on my monthly statement that was not made by me. I spoke with a Koodo representative in Central America and was offered a 50% credit on the charges, which was nice of her. However, I am looking to have the full charges waived as I did not make the call in the first place. I would appreciate it if someone in Canada could call me to discuss this issue regarding the international charge. Thank you. Janice ([redacted])

My name is Walid Ezzeddine I. I used to be a Koodo customer 2 years ago. Unfortunately, I had to leave Koodo due to an outstanding bill of approximately $1,[redacted]. I sought assistance from a credit counseling service for a year, but with my disability benefits only amounting to $1,[redacted], I cannot manage to pay off my debt. Currently, my balance with Koodo stands at $[redacted]. I am wondering if Koodo could possibly offer some assistance by either waiving or reducing the amount I owe. Even a reduction to half would greatly help me as I can only afford to pay around $20 to $30 due to my financial situation. I kindly request your consideration and hope for a positive response. Thank you and wishing everyone a happy new year.

Good morning, Since April [redacted], I have been abroad and no longer require the Koodo cell phone service. Please cancel it immediately. I have been receiving "Koodo Account Alerts" stating my number is roaming on a network in Romania each month before the bill date. However, I have had my roaming turned off on my phone and have only used local internet connections in Resita and Socolari, Caras-Severin, Romania - not roaming. I have been billed over $[redacted] CAD monthly by Koodo even though I have not utilized the service. I am on a fixed income and cannot afford these charges. Kindly review your alerts, cancel my account, and refund approximately $[redacted] CAD. Please acknowledge this request. Thank you. - J. Jacob Rusmir

I have been deactivated from the network again after experiencing the same issue for months. My payday is always on the 20th, and I informed Telus that I would pay on that day. Despite this, my services were disconnected today, causing a big problem for me as a single mom on ODSP who relies on my phone and computer for my business. I am considering canceling my services with Telus due to this recurring problem. I urgently need my service reinstated, the reconnection fee waived, and I request that my billing date be set for the 20th going forward. I will settle my bill on the 20th as promised tomorrow. Thank you for your understanding during this challenging time of the third COVID lockdown.

Hello. My name is Shizuka K. Last year, I attempted to transfer my phone service from Kudoo to Virgin. Two out of the three phone numbers were successfully moved, but I encountered issues with the third number, which belonged to PC Kudoo. After spending a couple of hours with a service representative at the Walmart Kiosk and facing long wait times, I decided to get a new number for the third phone with Virgin. Despite various attempts to reach a human at Kudoo customer service, I was directed to the wrong department. Eventually, with the help of another Kiosk, I arranged for a call back service and managed to cancel the number in November or December. However, I struggled to have the unnecessary charges removed and was advised to wait for the final bill. I have tried contacting the 1-[redacted] number without success. Seeking assistance here to resolve the charge issue. The problematic number was [redacted], Account number: [redacted]1. The main number is [redacted], Main Account number: [redacted][redacted]. Additionally, I would like a refund for an accidental payment made last year. Hoping for a more seamless customer service experience in the future. Thank you.

I recently activated my mobile phone with the number [redacted] and currently have a Telus landline with the number [redacted] in a rural area. While I have internet on my mobile phone, I lack home internet. I am interested in switching my Telus home phone to your service. My address is [redacted] Robson Access Road, Castlegar, BC V1N4V9. I would appreciate information on whether your hub would be compatible at my location. Please provide an affordable new phone that is compatible with your hub. My Telus phone is registered under my second name Carol M. If it works, I would like to retain my current number. Please proceed with sending me the necessary equipment as soon as possible. The best time to contact me is at 8:30 pm. You can try reaching me at my home phone number first, [redacted]. Thank you. My mobile phone is registered under Alana M. Thank you for your assistance.

Hello, my name is Terrence Dennis. I recently lost my phone and am looking to get a new one on my plan. I also want to make changes to my plan, including adding more data. I live at Number 1, [redacted] 49th Avenue, Fort Nelson, BC, V0C 1R0. I bought my phone at Walmart in Fort Saint John, BC. Currently, my SIM card is in an old phone, and I urgently need an upgrade. Please contact me as soon as possible. Texting or calling me at [redacted] would be best since I can't access my email on my old phone. Thank you.

Currently in Mexico using a Mexican Telcel account, I'm having trouble accessing text messaging on my Koodo SIM card. When I insert the Koodo SIM card, my phone shows "no service." Can you provide a Koodo phone number where I can talk to a human and resolve this issue? My Koodo phone number is [redacted]. Thank you.