Kiwi.com Customer Service Issues

Hello, I apologize for any inconvenience you've experienced. During two attempts to book flights on Kiwi.com via Kayak.com, you encountered issues with the payment process. After submitting your details and making the payment with your credit card, you were prompted to scan your passport and take a selfie. Although both were successfully uploaded, the payment was canceled, preventing your flight booking. Following this, you tried the process again, only to encounter the same problem, resulting in your credit card being blocked. You're frustrated by this situation as you often book flights through Kayak.com and require assistance in resolving this issue with Kiwi.com. Your cooperation is greatly appreciated. Best regards, Tamer Bugan

Hello, I'm Yureimi Rodriguez. I purchased a flight ticket from Goa to Denpasar. My first flight from Goa to Bengaluru on Thursday, March 14th was on Malindo Air Flight number OD242, which was delayed, causing me to miss my connecting flight to Denpasar on Air Asia Flight number D7798 on March 15th at 9:25. My ticket number is [redacted]7. Currently stranded in Kuala Lumpur, I urgently require assistance to rebook my flight from Kuala Lumpur to Denpasar. I may also need accommodation and a taxi transfer for today. Please contact me via email or WhatsApp at my German number 01[redacted]. My email is [redacted]

I made a booking on Kiwi and now need to change my flight date. However, reaching Kiwi's customer service has been impossible. The website lacks any contact details, and there's no way to get in touch with the customer service department unless you input booking information, which I did. Despite this, the Kiwi site keeps showing a message about technical issues and suggests reloading the page, which I've done numerous times. Sometimes, it even says it can't recognize my booking, despite me double-checking it. Overall, Kiwi's customer service is non-existent. Every attempt I've made has been a dead end.

I am experiencing a genuine issue with my daughter and myself's flight back home. The booking number I provided is [redacted]3. Our return trip was scheduled for Tuesday, May 7th from Athens at 13:25 to Rome at 14:30, then Rome at 18:05, and finally Newark at 21:25 for Abigail and Cynthia Wooldridge. Due to an unexpected change in our son's confirmation date, we now need to be back in the U.S. by May 3rd. This change is due to our Catholic faith and is beyond our control as the Bishop has decided to retire. We are kindly requesting to be rebooked on a flight back home on May 3rd. Your assistance in this matter would be greatly appreciated, and we are willing to share our positive experience on social media to help promote your services. Please let us know how we can proceed. Thank you for your understanding and support.

Booking Number: [redacted]5 Email: [redacted] Departure Airport: MUC, Germany Stopover: BCN, Barcelona Destination Airport: PMI, Palma de Mallorca I checked in my 2 pieces of luggage in MUC bound for PMI. Unfortunately, they didn't arrive in PMI. I filed a baggage search request with AIREUROPA with the PIR code PMIUX30268/06MAR19/1602GMT. The large luggage was located and delivered to me on March 10th. However, the second carry-on with important documents and card reader is still missing. Could you please reach out to AIREUROPA to inquire about the whereabouts of the second piece after 11 days? Your assistance in the luggage search would be greatly appreciated. It's puzzling that if one piece of luggage was found, the other one should have been in the same location, right? Thank you in advance for your help. I anticipate a prompt response. Sincerely, Michael Müller +41 78 95 [redacted] 36 [redacted]

Hello, I have encountered an issue with my booking number [redacted]6. I recently discovered that I have a tight connection in London, reaching different airports at 3:30 a.m., which seems risky given the short 4.2-hour layover, considering public transportation time, security checks, and check-in. I decided to book an alternative flight with easyJet for £73.32 from Gatwick to Berlin to ensure I make it to my important appointment on time. I also face a separate issue with booking number [redacted]5 through Kiwi. I paid for extra luggage, but at the airport, Aerolineas Argentinas claimed to have frequent payment issues with Kiwi regarding luggage fees, resulting in me having to pay [redacted] Argentine pesos additionally for my luggage. This recurring problem is disappointing as I rely on Kiwi for all my travel bookings. I hope there can be some resolution or assistance provided. Thank you, Maurice P.

Regarding Booking [redacted]2: Our connection flight had a tight 1-hour and 30-minute window, making it impossible for us to complete immigration and security in time, resulting in us missing our next flight. Typically, a 3-hour interval between flights is standard practice, a guideline we believe was not followed in our case. We kindly request a refund of $78 Canadian dollars ([redacted] Thai Baths) that was overcharged to us to secure the next flight. I can provide images of the Vietjet bill and the updated boarding pass with the new departure time for verification purposes. Looking forward to your prompt response, Best regards, B. Viau Montreal, Quebec, Canada

Flight Ticket Issues Booking Number: 37 [redacted] [redacted] I am facing difficulty with my flights booked through Kiwi.com for travel on the 5th of April from Birmingham to Istanbul to Tashkent, and the return journey on the 17th of April with Turkish Airlines. The initial flights were with Flybe from Douglas (Isle of Man) to Birmingham, but due to changes, I am struggling to find suitable transfers for my husband and me from the Isle of Man to Birmingham on the aforementioned dates. Despite speaking to a supervisor named Lisa from the USA on the 22nd of March, we have not found a resolution. This situation is causing us concern as this is our only holiday this year, and all other accommodations and transportation have been arranged. Thank you, Mrs. Z. Taylor

Booking number V9144E. I have a flight with Ryanair tomorrow morning from Orio al Serio (Bergamo BGY) to Copenhagen. Kiwi.com did automatic check-in for both passengers and sent the boarding passes, but the seats are not together. It's my mother's first time flying, and I want her to sit next to me. Ryanair's website doesn't find my booking, so I contacted their customer service, who couldn't recognize my email. I only use [redacted], where Kiwi usually sends notifications. Ryanair suggests that a different email might have been used for automatic check-in and advised me to check with Kiwi. This is a new situation for me. Can you help?

Hello, I am currently trying to book my return flight through your website. I had a great experience booking my departure with your site and now I need assistance with my return booking. Unfortunately, my card doesn't have enough funds at the moment, but my son and I are stranded at the Miami airport with no one to help us. It would be greatly appreciated if there is any way you could assist us in getting home today or tomorrow. I will be getting paid in the morning, and while it's not a large amount, it could help with a flight. The prices for us both are high, considering our situation. We are looking to travel from Miami airport to either Austin or Houston, Texas, and then take a bus. Any help would be a blessing. You can reach me via email or phone at [redacted]. Thank you so much.

We recently received a notification from your company regarding a change in our airline schedule. I have contacted all the airlines involved, and our bookings have been verified. Our e-tickets also reflect the original bookings, so the reason for the schedule change is unclear to us. Alternative flight times were proposed, except for our flight to Paris CDG, turning it into a layover that we did not anticipate or desire. We intended to depart from Copenhagen CPH on 15/04/19 after 20:30 and leave Paris CDG on 20/04/19 at any time that day. Our booking reference is [redacted]6. The notification mentions a 48-hour window to make changes without additional fees, so we request urgent assistance on this matter. We appreciate your prompt response.

Hello, I have two reservations due to a duplication error – [redacted] and [redacted] – which have been unresolved for over a month. I have contacted you by phone multiple times, and you assured me that the double booking issue would be resolved, and the refund for the duplicate reservation would be processed within a month. It has now been a month and 20 days since the duplicate booking. I kindly request information on when the refund will be processed and credited back to the account from which the payment was made. I am traveling from Arequipa to Guadalajara on March 30. Your prompt attention to this matter is greatly appreciated. Thank you, F.J. Melgarez Fernandez Email: [redacted]

Dear Sir/Ma'am, I am Nivalyn Ocenar and I need assistance with my booking reference number [redacted]1. Yesterday, I arrived at the airport for my flight only to be informed by airport/airline staff that I couldn't board the flight due to visa requirements for India. I thought it was a connecting flight. I have already cancelled the booking and requested a refund. I urgently need to return to the Philippines and the funds I borrowed were my last resort for the ticket. Please assist me in finding a solution to this issue. Thank you in advance.

Dear Sir/Madam, I am Nivalyn Ocenar. I need help with my issue regarding my booking reference number [redacted]1. Yesterday, I was supposed to take my flight. When I arrived at the airport and tried to check-in, the airport/airline staff informed me that I could not board the flight because I needed a visa to travel to India. I thought it was just a connecting flight and I have since canceled my booking and requested a refund. This situation is crucial for me as it is my only opportunity to return to the Philippines. I've exhausted the funds I borrowed from a friend to purchase this ticket. I kindly ask for your assistance in finding a better solution to my problem. Thank you in advance and I hope to receive a response soon.

We made a reservation through kiwi.com departing from Istanbul on April 3 at 9:55am (reservation code: [redacted]3). Unfortunately, that booking could not be completed, so we rebooked the same itinerary through kiwi.com. However, the confirmed flight now departs on April 3 at 6:35am instead of 9:55am (reservation code: [redacted]1). We only noticed this change now as we are preparing for our trip and realize we won't make it to the airport in time as we're arriving in Istanbul from Cairo at 6:15am. We kindly request your assistance in either rescheduling our booking to the original time of 9:55am or providing a refund so we can book the 9:55am flight directly with the airline. We appreciate your prompt response.

Booking Number: [redacted]8 I have a flight scheduled from Konya to Istanbul on TK2037 with Turkish Airlines departing at 13:10 and arriving in Istanbul at 14:40. Subsequently, my connecting flight on Fri, Apr 5 from Istanbul to Athens on A3995 with Aegean Airlines departing at 21:20 and arriving in Athens at 22:50 seems to be canceled due to airport changes at Ataturk Airport. Uncertain about the Konya to Istanbul flight status, our main concern is reaching Athens for a connecting flight. I would like information on your company's assistance policies. Will you transfer us to an alternate flight or provide a refund? Timely communication would greatly help us manage our trip and connections efficiently. Thank you for your support.

Booking Number: [redacted]8 Our itinerary includes two flights: 1. Konya to Istanbul with Turkish Airlines Flight TK2037 departing at 13:10. 2. Istanbul to Athens with Aegean Airlines Flight A3995 departing at 21:20. I have been informed by Aegean Airlines that the Istanbul to Athens flight has been canceled due to changes at Ataturk Airport. I am unsure about the status of the Konya to Istanbul flight. Our connection in Athens is crucial, so we urgently need information on whether we will be rebooked on another flight or provided a refund. Your prompt assistance in clarifying the situation and helping us manage our trip, especially our connecting flight, is greatly appreciated. Thank you.

Dear Kiwi Customer Service, I need your help with an issue on my eTicket. The copy I received mentions a company credit card used for the purchase with a "Master Card" belonging to P.M. Egan. However, I used my VISA from US Bank with the name Patrick M. Egan. I have confirmed with US Bank VISA that the purchase is on my card. The eTicket displays a Citibank International card that I do not possess, and I did not use a Master Card for this transaction. I am concerned if this discrepancy will cause any problems during my trip to Tangier. I kindly ask for your assistance in rectifying this mismatch. Thank you, Patrick M. Egan

Hello, I ordered 2 tickets through KIWI.com for my wife and myself with a flight from Cuba to Vienna. The ticket offered by kiwi.com was for 2 flights: Varadero (Cuba) to Brussels, then Brussels to Vienna. The departure from Varadero (Cuba) was scheduled for the 3rd of February, [redacted] at 4:40 PM (with more than an hour flight time). However, the issue (and my complaint against kiwi.com) is that the flight was supposed to go directly to Brussels, but around 50 minutes after take-off, the plane started descending. Subsequently, about 20 minutes later, we landed in Jamaica (Sangster International Airport). After landing, we were all disembarked at the terminal, where we spent around 2.5 - 3 hours. After this time, we were boarded again and flew to Brussels. According to the flight crew, the layover in Jamaica during the flight from Varadero (Cuba) to Brussels was in the flight schedule. The crew was surprised that we were not informed about this. As there was no mention of the layover in Jamaica in the offer or in the E-ticket, I feel misled by kiwi.com. If the flight offer on kiwi.com clearly showed a flight from Cuba to Vienna with 3 flights, I would have never purchased this flight. I have a fear of flying and always try to minimize the number of flights. Additionally, kiwi.com declared the purchased baggage allowance as 20kg, but during the flight from Brussels to Vienna with Austrian Airlines, the baggage weight allowance was 23kg. Once again, we were misled by kiwi.com into a significant mistake and feel deceived by the company. I am hereby requesting compensation for the moral and non-financial damage due to the unfair business practices of kiwi.com. It is unacceptable to be taken to a destination without prior information and against my will (unless it is a life-threatening situation, which wasn't the case here). Best regards, Ing. Jozef Pitak, PhD.

I am trying to figure out who made this travel booking. The charge appeared on my card, and I received a confirmation on my phone. I am attempting to reach out to Kiwi for assistance, but I am unable to manage the booking since I did not make this reservation. The text message provides a booking number, instructs me to check my inbox, and includes a Gmail address belonging to the individual whom I presume fraudulently made this booking.