Kimpton Hotels Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Kimpton Hotels customer service, archive #1. It includes a selection of 1 issue(s) reported April 18, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hi - my stay has been challenging due to multiple issues at the hotel. Notably, I encountered a malfunctioning phone which prompted me to request a replacement. Additionally, I had to personally address the unclean chair and faulty phone at the front desk. Throughout the room, I noticed several concerns including an uncovered outlet posing potential risks to my family, a stained wall, a broken room number sign, a dangling light cord, and tangled window treatments. I managed to straighten the curtains to access the blinds, but I observed wall stains as well. I have documented these issues with photos and plan to discuss them with the front desk tomorrow. This experience contrasts with a previous excellent stay at another Kimpton location. I trust that these issues can be promptly addressed, as the room shows more signs of wear than anticipated. Thank you for your attention to these matters. Regards, Lindsay
Reported by GetHuman2767120 on Thursday, April 18, 2019 4:10 AM

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