JustFab Customer Service Issues

Hello, I recently set up an account on JustFab using the email [redacted], but I mistakenly used .co.uk instead of .com. Surprisingly, the account was still created with the wrong email. After placing an order for size 5 nude heels, I realized my email error and now I can't track the order or access my account. I'm hoping to cancel the order and receive a refund promptly if it hasn't been shipped yet. Initially, I was able to log in and use the account, but now I'm unable to access it even with the incorrect email or password.

I have been a customer for a couple of years and spend a significant amount of money. Lately, I have noticed discrepancies between the prices shown when I browse items on sale and the prices reflected in my shopping bag during checkout. Despite speaking with customer service representatives who assured me the issue was resolved, I still encounter the same problem during checkout. This situation is frustrating as I have been a loyal shopper at Just Fab and expect the discounts to be applied correctly. If this matter is not resolved promptly, I will have to consider canceling my membership and escalating this issue to the Better Business Bureau and other relevant authorities. I have never faced such difficulties before, and I am disappointed and upset by this experience. Your assistance in resolving this matter is greatly appreciated. Thank you.

I purchased items from Just Fan for my birthday on Sept 1st. I opted for rush shipping with a guaranteed delivery date of August 27, [redacted]. However, when tracking my package, it showed as delivered on August 25, [redacted], and left in front of my door. I live in a secured building with strict policies against leaving packages unattended. Despite not receiving any notification, FedEx claims the package was left at my door. I am deeply disappointed as I needed the order for my birthday, and I do not wish for a reshipment. I am now left without the perfect shoes to complete my outfit and feel that my birthday celebration is ruined.

I would like a refund for my order placed on June 14th. Since then, £35 has been deducted from my account every month for a service I have not used. I do not wish to have VIP service and simply want to prevent this from occurring in the future. Please refund the money taken as I only made one purchase and have not used the website since due to personal reasons. After this issue is resolved, I would appreciate being removed from this service.

I canceled my JustFab subscription several months ago after speaking to a representative, but I am still being charged. I have incurred over 15 charges from JustFab on my bank account, resulting in multiple overdraft fees due to insufficient funds. I have evidence of these transactions, although I cannot provide screenshots due to bank regulations. Despite my direct request to cancel and continuous charges, the issue persists, leading to over $[redacted] in overdraft fees. I am frustrated and seeking a resolution to this matter promptly. My email during the subscription was [redacted] I kindly request urgent attention to this issue.

Dear Customer Service, I am reaching out regarding the lost parcel from my recent order handled by Hermes. Despite their claim of delivering the package in front of my gate, I have not been able to locate it. Despite my efforts to contact Hermes, they have been unable to provide any helpful information regarding the missing parcel. I have attached a copy of my web chat conversation with them for your reference. I am requesting a refund for the undelivered items. I suggest avoiding the use of Hermes for future deliveries due to their unprofessional conduct. I anticipate your prompt response. Thank you, S. Gabow

I recently purchased a pair of shoes from JustFab, however, after they charged my account 35 pounds, I decided to cancel my order. Before canceling, I used my credit to buy a sneaker, but when it arrived, the size was too large. I contacted JustFab twice for assistance, but the first representative promised to email me return instructions and labels within 10 minutes, which never happened. Upon following up, the second representative tried to assist me step by step, but I declined as I wanted the labels emailed to me. Unfortunately, I have not received the necessary labels to return the sneakers for a size exchange. My order number is [redacted]38. I kindly request JustFab to send me the labels promptly so I can proceed with the return. Thank you.

Hello, I am a new customer and recently placed an order for three pairs of boots in a size 5. Unfortunately, I received an email from JustFab confirming my order, but it seems that there was a mistake. The email shows that two pairs are in size 7, which is incorrect as all three should be in size 5. I am confused as I specifically selected size 5 for all three pairs when placing my order. This error is concerning as I would like to receive the correct sizes. My order number is #[redacted]41 placed on Saturday, 20/10/18, under the name Heather Fagan.

On November 9th, £35 was deducted from my PayPal account for my VIP membership with JustFab. At the beginning of this month, I logged in and skipped the month due to the lack of styles I liked. When I checked back recently, I confirmed that I had indeed skipped the month, yet I noticed a charge of £35 and an unrequested credit on my account. This is not the first time this has happened. Despite ensuring I skipped the month, money was still taken from my PayPal account. JustFab claimed I would receive a reminder each month to skip or not, but I have never received such an email. I hope this issue can be resolved promptly.

I recently canceled my JustFab membership because I only wanted to make a one-time purchase of affordable shoes and did not wish to be charged monthly. However, a few days before canceling, they deducted the monthly fee from my checking account and placed it into my JustFab account. The following day, when I checked my JustFab account to use the funds, the money was no longer there. I confirmed the cancellation through email and learned that the funds were no longer accessible to me. I am seeking a refund for the monthly fee that was withdrawn from my checking account since I did not utilize any of that money. I do not intend to make any further purchases from JustFab until this issue is resolved. Thank you.

About a year and a half to two years ago, I unknowingly signed up for a membership when I ordered shoes for my daughter. I recently discovered that I have been charged $39.95 monthly for the past two years without my authorization. After noticing a credit message a month ago, I realized there was an account when I tried to return a dress. I want a refund for all the unauthorized charges totaling $[redacted]. I have tried calling but couldn't get through due to additional sign-up services like towing, retirement, and cable. Please address this matter promptly, or I will consider seeking help from the news media or legal assistance. Contact me at [redacted].

Last month, I purchased a pair of shoes from JustFab, hoping to get an inexpensive pair. However, I later discovered that I would be charged monthly unless I took action. Despite canceling the subscription over the phone a few days before, a $40 payment was still deducted from my checking account and placed as credit on my JustFab account. I wanted to use the remaining credit to buy another pair of shoes, but before I could do so, the credits disappeared from my account after canceling the subscription. As a struggling college student, every dollar matters, and I find the situation frustrating. I kindly request a refund of the $40 monthly payment as it was unused and seemingly vanished. I hope to hear back from JustFab promptly. Thank you.

I ordered a pair of boots last night and paid $16.17. I noticed three transactions on my bank account from JustFab for $1.00, $16.17, and $50.82. I thought I was only paying $16.17, not $67.99 for the boots. The extra charges have caused me to overdraft, incurring $35 in fees. This has now affected my ability to pay my water bill and feed my children. I am in a difficult situation and need help getting my money back. This experience has been distressing, especially after my children's thoughtful gesture. I kindly request assistance with this matter.

Good afternoon, I previously sent screenshots depicting money deductions from my bank account, but I have not received a response yet. I noticed two £35 payments were taken from my account and I am requesting a refund. If I do not receive a prompt reply, I might have to escalate this further. Best regards, Jennifer Lamb Sent from my iPhone

I placed an order for boots in December. There was a policy on the website stating that to opt out of January, it needed to be done between January 1st and 5th as payments would be processed on January 6th. I opted out before the deadline, but the monthly membership fee of $39.95 was still deducted from my checking account. This was not budgeted for, and I did not intend to order anything this month as I am recovering from holiday expenses. I need a full refund promptly to avoid any overdraft fees on upcoming bills. The $39.95 needs to be deposited back into my account today, 1/11/19.

I purchased a pair of boots online approximately 3 months ago. I was unknowingly enrolled in a VIP account, and $[redacted] has been deducted from my account for the past 3 months without my authorization. This was unbeknownst to me until now. It is concerning that there is no available contact number provided. I am requesting a full refund of the deducted amount and immediate removal from the VIP program. The practice of enrolling customers without explicit consent should be reconsidered. Please contact me promptly, or I will involve my bank to resolve this matter. Thank you.

I made a purchase on December 27, [redacted], with order number [redacted]05 for two pairs of boots for my daughter's birthday, to be delivered to her at her university. However, the boots received from JustFab were size 8 instead of the size 6 I ordered. Despite multiple emails, I haven't received a response on how to return the incorrect boots, which have not been collected yet. I have also skipped the last few months due to dissatisfaction with JustFab's service and yet have been charged. I am seeking refunds for the charges in those months and requesting the correct boots to be sent to my daughter. Once this is sorted, I will be canceling my JustFab subscription. My name is S.G.

I purchased a product from your company just before Christmas last year. It appears I have unknowingly been enrolled in an account without my consent. Consequently, unauthorized payments have been deducted from my account. This situation is affecting my ability to provide for my children, causing considerable stress to my family and negatively impacting my mental well-being. I have been charged without my approval for the past two months, and I had no prior knowledge of this account. I kindly request that you address this issue promptly, refund the unauthorized charges, and cancel the account I was unaware of.

I recently noticed a £35 payment deducted from my account without receiving any email reminder to skip this month. It appears there's an accumulation of over £[redacted] you owe me due to unclear subscription terms for VIP members. Despite not making recent purchases, I am continually being charged without consent. I have refrained from canceling my account in the hopes of retrieving my funds. Failure to provide a full refund will compel me to escalate this matter as it seems unjust. I prefer not to contact customer service via phone to avoid additional charges and prolonged waiting times. Once the refund is processed, I will proceed with canceling my account promptly.

My 16-year-old daughter opened this account without my authorization as her mother. She did not realize it was a monthly shopping commitment. Due to caring for my sick parents, I have not thoroughly checked my AMEX statements to notice these charges. I did not approve this recurring shopping subscription and I am requesting a full credit to be issued. My member number is [redacted]02. I am concerned about how a minor could open such an account. Please reach out to me urgently at [redacted].