Jordan's Furniture Customer Service Issues

I dislike the commercial implying having a flip phone or an old mattress is inadequate. As a person on disability, my 15-year-old mattress affects my sleep. I can't afford a new one, feeling down when seeing the ad. My box spring is broken, makeshift repairs holding it. It's disheartening seeing ads like that, making me feel unworthy. I wish companies would offer discounts on mattresses to help people like me improve their sleep. I struggle financially and can't even get a credit card. My name is Rena Chase, and you can reach me at Rena24657@[redacted]. I hope my message makes a difference, though I doubt it will. I just wanted to share how these ads affect me as someone on disability. Thank you, Rena Chase.

I recently received my furniture earlier today and had it all set up. After inspecting the fabrics, I realized they look different from what I saw in-store due to the lighting. Although I adore the styles, the colors do not match what I expected. I would like to visit the store to choose different fabrics as the ones I have now do not meet my expectations. I have been a longtime customer and always appreciated your service. I hope we can resolve this matter together. Thank you for your assistance. Sincerely, S. D.

Recently purchased a brand new leather love seat recliner for our home. It was covered for 2 months during new building construction and indoor painting. After uncovering and using it with care, we noticed the grey dye coming off, revealing white underneath. The store is replacing it, but they consider it wear and tear, while we believe it's a defect in the material. Dissatisfied with being charged 15% plus a $69 delivery fee, totaling over $[redacted]. As loyal customers for 30 years, we find this treatment unfair. This will unfortunately be our last purchase from the store. We would appreciate it if the corporate office could reach out for more details. Disappointed, Maureen and John G.

I visited the store regarding our 5-year-old bed frame breaking in three places and splitting set box springs. Initially, the interaction seemed focused on blaming us for the damage, implying it might not be covered. Despite my 39 years of retail experience, it was challenging. Upon sharing that we had purchased the complete set five years ago, from pillows to frame, the approach shifted. I was advised to contact customer service at home, providing the receipt and pictures. However, the first customer service call was unhelpful, with blame and denial. Subsequent calls only offered more excuses, insisting the damage was due to wear and tear on a 10-year warranty bed in just 5 years. It felt like they were avoiding responsibility and emphasizing loopholes rather than honoring the warranty. Even if they replace the split box springs, the overall customer service experience post-purchase has been disappointing. The request for frame pictures adds to the frustration of dealing with damaged furniture. I expected better service based on my past retail experience with other companies. Ultimately, this negative experience has left me unsatisfied and uninterested in purchasing further items from this furniture store.