JetBlue Customer Service Issues

My flight from JFK to LAS on 7/6/[redacted], Flight [redacted], was canceled after being delayed with no explanation. I believe communication is crucial, and it should be mandatory under the law for airlines to provide clear reasons for cancellations. Trying to rebook, I was initially given a flight for today, 7/7/[redacted], but later informed that the earliest available was Monday night. This has disrupted our family vacation plans with prepaid accommodations and car rental. It is frustrating how airlines try to profit from these situations. JetBlue's communication in these circumstances is lacking and needs improvement.

Hello, we are writing to address our reservation with GotoGate number LEMHHF for our JetBlue roundtrip flight from New York (JFK) to Punta Cana on Thursday, August 1, [redacted], and the return on Wednesday, August 7. The return flight was originally scheduled at 10:45 am, arriving at 2:47 pm. Due to a schedule change by the airline resulting in a new departure time from Punta Cana at 3:54 pm and arrival at 8:00 pm, it caused us significant inconvenience and financial loss as we missed our connecting flight to Italy at 8:30 pm. We seek resolution by having a flight that gets us to New York by 4:00 pm on Wednesday, August 7, [redacted]. The reservation number is also FSEOUW with the airline B6. We appreciate your assistance in this matter. Thank you. Sincerely, Stefania F. and Raffaele S.

I was on flight #62 from PBI to LaGuardia, which departed on time. The flight was redirected to JFK citing weather reasons and falsely claimed that LaGuardia and Newark were closed. The flight landed at Kennedy around 12:30 but despite new transport arrangements being made, we were instructed not to disembark. Additionally, we had circled Raleigh due to an upgrade issue involving a passenger unable to fit in one seat, for which I paid an extra $50. I am requesting a full refund as despite the operational jetway, we were confined on the aircraft with no baggage services. The added inconvenience was disorganized, unacceptable, disruptive, and highly inconvenient.

I had booked a flight from Laguardia that got diverted to JFK. Upon landing at JFK, we were informed that the flight was refueling and heading back to Laguardia. In-flight decisions were poorly communicated and passengers were not allowed to disembark causing inconvenience. I had paid for a "more space" seat in row 1, but ended up with a [redacted]-pound passenger beside me, making the flight very uncomfortable. The aircraft originally landed at 12:30 at JFK and later landed back at Laguardia at 3:20. Despite the confusion and lack of accurate information from the crew, they failed to address the discomfort caused by the passenger next to me and did not offer any compensation like a free drink.

Dear Sirs, I recently purchased tickets with JetBlue and experienced an operational change that did not allow for sufficient time for my flight connections. Despite being assured by a JetBlue Supervisor that the layover time provided was adequate, I ultimately missed my flight from Orlando to Bogotá and had to reroute via Fort Lauderdale to make it to my commitments on time. I had to rent a car to resolve the issue and am requesting a refund of USD [redacted].36, the amount I incurred with Alamo Rent a Car (RA # [redacted]95). Attached please find the Alamo invoice for your reference. Kindly review your records to address this matter promptly. I have provided my banking details below for the refund: Checking account of Alejandro Avila HELM Bank of Miami ABA Routing Number: [redacted]56 Checking account Number: [redacted] Thank you for your assistance in resolving this issue. Alejandro Avila

I recently flew JetBlue flight #[redacted] from Aruba to Boston on July 8 and experienced extremely unprofessional behavior from two crew members. Bladmir, who seemed to be in charge, lacked compassion when interacting with mothers and young children. He upset my daughter to the point of tears by yelling at her while she was trying to calm down her 14-month-old child. The other steward, Dave, also displayed a lack of people skills and was of no help. We had to wait 25 minutes for people clearing customs, only received snacks and drinks once during the 5-hour flight, and overall felt mistreated. The crew's behavior was so disappointing that I am considering flying with other airlines in the future unless JetBlue improves its service quality. I would appreciate a reimbursement for at least two of the tickets purchased due to this unpleasant experience. Thank you, David Bladimir

My name is Gina Tomei and I experienced significant disruptions on my recent flights with JetBlue. Flight [redacted] from Chicago to JFK was canceled and delayed, followed by a three-hour delay on Flight [redacted] to Boston. The flight from Boston to JFK [redacted] on Sunday morning was also delayed. Throughout this ordeal of delays and cancellations, I received no assistance from any agents at the airports. I had to do my own legwork over the phone without receiving any food, water, cots, or blankets. Despite Delta offering help to me and my friends, the lack of support from JetBlue was disappointing. The agents attributed the issues to weather on the east coast, even though the weather was not severe. JetBlue canceled eight flights that day, causing inconveniences for many passengers. After contacting JetBlue twice, they only offered me a $25 credit, which I found unsatisfactory. I was left feeling that JetBlue and their agents did not provide the level of care and assistance I expected. The overall experience was frustrating and disappointing. I plan to share my feedback on various platforms to express my dissatisfaction and will also reach out to the CEO in New York. Thank you.

I reserved a flight departing from JFK with booking number [redacted]1 for myself and 2 minor children yesterday. The original flight time was 1:59 but was delayed until 2:45. I tried to use a kiosk three times at 1:20, but despite recognizing my login, it didn't issue boarding passes. I was directed to a help desk with a long line and only 4 agents available. Despite having confirmed seats, I was involuntarily bumped just 1 hour and 20 minutes before the flight. When I received new seats, my original flight was still at the gate. I am curious about who took my confirmed seats since standby passengers are typically boarded after regular passengers. The kiosks seem to act as agents but did not provide boarding passes, possibly resulting in job cuts. I believe your computers can confirm my login attempts. A response would be appreciated. Best regards, Chuck B.

Our reservation code is AZHWDC. In March, we selected seats for our flight. On 7/10, we needed to adjust the reservation due to my elderly mother's illness. Her reservation was changed from Merrilyn Blankshain to Brandi Moore with a $[redacted].00 change fee. However, during this process, JET BLUE canceled all the seats we had chosen. Previously, we had prime aisle and window seats, but now we are informed that no seats are available together, leaving us separated in middle seats among strangers. To sit together, we are asked to pay $[redacted] each for preferred seating, which is unacceptable. I request Jet Blue to assign us the open preferred seats together without any additional charges. Thank you.

Our reservation code is AZHWDC. In March, we selected preferred seats together. On July 10th, we had to change one seat due to my mother's illness. We switched Merrilyn Blankshain's ticket to Brandi Moore, paying a $[redacted] change fee. Unfortunately, all our seats got canceled instead of just my mother's. Now, we're being asked to pay $[redacted] each for open seats if we want to sit together. This situation is unacceptable, as Jet Blue shouldn't have canceled all our seats. I expect Jet Blue to provide us with the seating we originally chose in March or arrange for us to be seated together without any additional charge.

I am writing about my recent experience on flight [redacted] from Las Vegas to New York on July 11th. There were multiple issues with the flight that I feel the need to address. Initially, we were notified of a 1 hour and 15-minute delay due to air traffic control problems in New York. While I understand this was out of the airline's control, the notification was sent via email around noon when we were already at the airport, which was inconvenient as it affected our vacation time. Upon checking in, we noticed that the flight before ours, which was delayed as well, received complimentary water and snacks at the customer service desk. However, these were not offered to our flight despite our longer delay. Furthermore, the plane we boarded was older and smaller compared to previous experiences with JetBlue, including blurry televisions. This discrepancy in aircraft quality was disappointing. The delay caused inconvenience with our transportation arrangements, leading us to take a $[redacted] Uber home when we landed at 1:20 am instead of the expected 12:50 am. Although we have booked future flights with JetBlue for our family, including our upcoming trip in October [redacted], I wanted to express my concerns about these issues and the lack of adequate customer service during the delay. Thank you for your attention, Salvatore and Andrea Accomando

Our travel plans were disrupted by significant delays and poor communication from JetBlue. We were originally scheduled to leave Chicago at 6:45 AM but learned of a three-hour delay around 1 or 2 AM, prompting us to arrive at the airport at the original time. Upon check-in, we were informed that the delay was due to crew rest time requirements, pushing our departure to 9:40 AM. This lack of timely communication led to a sleepless night. Subsequently, our flight from Fort Lauderdale to Guayaquil was delayed, with boarding starting late and no updates from the crew. We were left sitting on the plane at the gate for hours with minimal communication. Ultimately, we were asked to deplane and faced an even later takeoff time, significantly impacting our rest and travel schedule. JetBlue's poor organization and communication have left us deeply dissatisfied, considering future travel options with the airline. Despite understanding delays, the repeated lack of updates and assistance have marred our entire experience with JetBlue on this trip.

To whom it may concern, My name is Jude Exantus, and my wife Claudia and I traveled to Port-au-Prince, Haiti on June 27, [redacted], for her father's funeral on flight [redacted]. During the flight, there was an announcement that a crew member was unwell, prompting an emergency landing in Orlando, FL. It was revealed that the main pilot was the one feeling unwell. I hope he received proper treatment and is now doing well. However, our concern is the significant delay we experienced waiting for replacement pilots, arriving in Port-au-Prince nearly two and a half hours behind schedule. This delay disrupted our plans significantly. We were informed that each passenger would receive a $25 credit, which we found inadequate considering the inconvenience caused. If we had faced a similar issue missing our flight to the airport, we would have had to purchase new tickets at full price. We kindly request a thorough review of this situation and hope for a more appropriate resolution as valued JetBlue customers. Please contact us via email at [redacted]. Respectfully, Jude Exantus and Claudia M. R. Exantus.

Subject: Feedback on Recent JetBlue Flight Experience I am writing to share my recent travel experience with JetBlue on Flight #[redacted] on July 11th, [redacted]. Despite arriving at the airport well in advance and following the instructions given by JetBlue, my wheelchair assistance and the flight itself were not satisfactory. The flight, initially scheduled for 1:08 PM, left at 7:30 PM after multiple delays and prolonged waiting. As an elderly passenger with mobility issues, sitting in an uncomfortable wheelchair for approximately 8 hours was distressing, and the lack of proper assistance added to my discomfort. Requesting help to use the restroom was challenging and not promptly addressed. This journey left me physically exhausted and in pain upon reaching my destination at 12:15 AM. Having been a loyal JetBlue customer for several years, the recent series of disappointing experiences on flights has left me extremely unsatisfied. I hope that JetBlue can improve their services to ensure a better experience for passengers like myself in the future. Sincerely, C.G.

Hello, my name is Max. I'm writing about Ticket # [redacted]923C3 regarding my recent experience with JetBlue. On July 8th, [redacted], Flight [redacted] was incredibly disappointing. I've been a loyal JetBlue customer for 10 years but the events that day were the worst I've encountered. My flight from Tampa to Fort Lauderdale was scheduled for 8:40 am but was delayed until 11:00 am when we had an emergency landing in Palm Beach. The two-hour wait and the treatment by the terminal staff were upsetting. Subsequently, Flight [redacted] from Fort Lauderdale to PAP, scheduled for 3:27 pm, departed at 9:00 pm! It was an indescribable ordeal with no communication from JetBlue. JetBlue needs to improve its customer service and show respect to customers. After this experience, I expected an apology from JetBlue, but none was given. I am extremely disappointed and considering legal action if I do not receive a response. Best regards, Max T. Jr.

I've been at the airport since 7 a.m. waiting for flight [redacted] that was supposed to leave at 10:20 a.m. It's 1 p.m. and there's no update. This lack of information and constant delays from JetBlue are unacceptable, especially with two babies. Despite an email stating the flight would depart at 8 p.m., we are stuck at the airport as there are no available alternatives. I demand a full refund as waiting endlessly with two babies is not an option. It's frustrating to be in this situation with minimal communication. Our reservation for 5 people was for today, not tomorrow. We chose this flight over the earlier one due to our children. The way JetBlue handles this situation is appalling. The lack of transparency and communication is unacceptable. This experience is frustrating and disheartening for all passengers involved.

Hello, I am writing to share my recent experience with JetBlue. My confirmation number for the flight I booked on June 24th at 9:40 am was JXNPPA. My boyfriend and I, both excited for our trip to Saint Lucia, arrived at the airport at 5:30 am. While he, with his American passport, could easily get his ticket from the kiosk, I, with a Chinese passport, encountered confusion as the machine prompted me to select a visa. Despite my knowledge that Chinese passport holders do not require a visa for Saint Lucia, seeking assistance proved challenging due to the busy staff. After a long wait, I was directed to the Help Desk, where a lengthy line further delayed me. I missed my flight despite being assured I did not need a visa. Eventually, I contacted JetBlue customer service, only to receive conflicting information about the visa requirement. The following day, after additional taxi expenses, I was able to obtain my ticket without the visa query. The lack of empathy from JetBlue staff and the inconsistencies in information left me feeling upset and disappointed. My boyfriend and I selected JetBlue for its reputation, only to have our vacation plans disrupted and our trust shaken. I hope for a prompt response addressing these concerns. Regards, Ziying Zhang

I have been a loyal JetBlue customer for 15 years, but booking my usual flight was a challenging experience this time. As someone with a disability, I typically rely on seats 1A or 1F, but with the introduction of first class seats, securing those spots has become difficult. Not to mention, the sudden increase in price by over $[redacted] was surprising. The confusion continued when I considered insurance due to a misunderstanding about flight coverage. While trying to cancel the insurance, the process became even more frustrating when speaking with a customer service agent named Akapulco. He seemed disorganized, requested my email multiple times, and didn't have the necessary information on hand. JetBlue, your recent changes have been disappointing, especially the booking process and the confusion surrounding insurance.

This marks the 6th time that Flight 66 from Albuquerque to New York has been unexpectedly delayed. The reasons provided for the delays have been inconsistent, but what remains constant is the lack of communication and support from JetBlue's customer service team. Despite the kind and patient customers and the helpful desk staff, the airline's handling of the situation has left much to be desired. Only the bare minimum of a basic hotel stay and pizza have been offered, with no guarantees, promises, or compensation for the inconvenience caused. When passengers expressed their frustrations, security guards were called to the gate, indicating a lack of proper resolution for the issue. Phone calls to JetBlue have yielded no solutions or clarity on compensation, leaving customers feeling unheard and disregarded. This experience highlights significant shortcomings in the airline's operations and customer service procedures.

I arrived at 5:30 for my flight to SLC at 7:50, which was then rescheduled to 10:17. I used a $50 Uber to leave the airport, only to return in a $30 Uber as the flight was rescheduled again to 8:30. This continuous last-minute changes do not make sense to me. The lack of attention to scheduling and flight quality is disappointing. On my last flight to Boston, a 15-year-old passenger had an issue, and no suitable resolution was provided. This level of service is far below what I expected from your company. I hope you address these problems to avoid losing customers in the future.