Jackson Hewitt Customer Service Issues

I recently visited a Jackson Hewitt location inside Walmart for tax assistance for the first time as I usually do my taxes online. Despite having a small Amazon business, I opted to get professional help this year. During the appointment, the tax preparer seemed distracted by phone calls and her children, which was unprofessional. Upon leaving, I realized I only received copies of my W-2 forms and no documentation of what was submitted to the IRS regarding my Amazon business. This prompted me to follow up with the office, but the original preparer had already left and I was directed to contact the main office in San Antonio. After visiting the main office, it became clear that my Amazon business information was not included in the submission to the IRS. I will have to return for an amendment once I receive my refund. The experience has left me dissatisfied, especially considering the $[redacted] fee. I intend to seek alternative tax services in the future. -Lynette M.

I am a Walmart employee who used your services last year due to the discount offered. After a call from my tax preparer about a discrepancy in my file last year, I was informed I would be owed a certain amount. However, upon filing my taxes this year, the discrepancy was not found in my file, and I did not receive what was owed to me. As a current Walmart employee, this year we were promised an e-gift card. When I inquired about the missing amount in my file, I was told by a representative at the main branch that I would only receive a $50 Walmart e-gift card instead of the $[redacted] one that I was not aware of. Despite this assurance, I have not received the $50 e-gift card as promised. I contacted the branch inside my Walmart and was met with questions about my employment status and a lack of resolution regarding the missing gift card. I am disappointed by the lack of assistance and follow-up. I paid for your tax preparation services for two years, totaling $[redacted] this year and $[redacted] last year, and I believe I am rightfully owed the promised e-gift card. I hope to resolve this matter promptly without further delays or questioning of my employment status.

Subject: Disappointing Experience with Jackson Hewitt Dear Sir/Madam, I am writing to express my disappointment with the service provided during my first year filing with Jackson Hewitt. I contacted your office on 2.7.[redacted] regarding refund advances and was assured by a tax representative in the Griffin, GA office that I would be eligible for one on the same day. Despite her guarantee, I ended up paying an additional $[redacted] in fees and was not granted the advance, even though she led me to believe it was certain. This has put me in a difficult situation as I now face a shortfall in my move-in fees for my new apartment. I would appreciate it if someone could reach out to me to address this matter. Sincerely, R.M.G. Contact: [redacted] [redacted] ([redacted])-[redacted]

I filed my taxes for myself and my two children without my husband. I wasn't informed I couldn't file this way. No one asked about my gas, scrubs, or my children's education expenses. I need to schedule an appointment at the Walmart in Russellville, Alabama at 10 am to correct this. I need to add additional information and my husband to the taxes. This will be our last time filing with you if this isn't resolved. Contact me at [redacted] or [redacted]. You can also reach my husband at [redacted] or [redacted]. Thank you, Whitney and Andy F.

I reported my issue a week ago with no response, and now again, I am reaching out. I have used Jackson Hewitt for two consecutive years. Last year, I was informed of a discrepancy after my taxes were filed, and was assured I would receive the owed amount if I returned the following year. This year, upon my return, the previous information could not be located. Additionally, I was promised a Walmart e-gift card as a Walmart associate, but I never received it. After an inquiry, I was asked about my employment status, which has been continuous for two years. Despite providing my information for investigation over a week ago, I have not received a response or my e-gift card. I have been attempting to resolve these issues for nearly three weeks now.

I found that the services I received for my tax returns on Feb 20th, [redacted] at the Deltona branch office on Deltona Blvd were not as agreed upon. Prior to my visit, I spoke with Whitney from the call center and provided detailed information on the taxes I needed to be completed. I was promised a $[redacted] discount and a total cost not exceeding $[redacted]. However, upon completion, I was charged $[redacted] by Julie, who dismissed the prior agreement with the call center. I am dissatisfied with this discrepancy and demand a $[redacted] credit. If this matter is not rectified, I will escalate it further with a formal complaint and involve my credit card company. The miscommunication between the call center and branch office resulted in a significant price difference, indicating a bait-and-switch tactic. I request prompt action to resolve this dispute to avoid further escalation.

I used Jackson Hewitt for the first time to file my taxes this year. I opted for the cash advance loan, which isn't a discount as the money is deducted from my refund. My tax preparation cost me $[redacted]. After filing, I received a flyer offering $[redacted] ($[redacted] this year and $[redacted] next year) for new customers. I contacted my local Jackson Hewitt office, but they provided inconsistent explanations as to why I wasn't eligible for the advertised offer as a new customer. I believe Jackson Hewitt is not being truthful with its customers. I am considering spreading the word through local newspapers and social media, urging others to choose H&R Block instead. If this issue isn't resolved, I may escalate further to ensure Jackson Hewitt is held accountable for their actions.

I am currently experiencing issues with my taxes being held at the IRS, leading to a stressful situation as I face the risk of eviction with my three dependents. Despite being a long-time customer and paying a significant amount for your services, I am dissatisfied with the lack of assistance and support during this time of need. The guarantee I relied on in the past seems to be missing now when I need it the most. The discrepancy in pricing and the unhelpful responses received have left me feeling frustrated and unheard. I expect actions to be taken promptly to resolve this matter and provide me with the assistance I require. It is disheartening to be met with apologies without tangible solutions, given the investment I have made in your services over the years. I urge for a more proactive approach and a resolution to the current predicament to restore my faith in your company.

My spouse is employed at the Jackson Hewitt Tax Office in Morganton, North Carolina. There has been a breach of confidential customer tax information that may have resulted from her actions of making copies or handling filings. When I attempted to address this issue with the owner/operator of the establishment today, my communication was met with unprofessionalism. The individual on the phone used inappropriate language, insulted me, and disregarded the seriousness of the situation. I am seeking assistance from the corporate office to discuss this matter securely. I request a callback from a verified number to ensure I am speaking to a legitimate representative before sharing any details. The sensitive nature of the exposed information requires prompt attention. Please contact me at [redacted] should you wish to discuss this further.

I had a tax appointment with Jackson Hewitt in Bushnell, Florida at 1 PM today. When I arrived, the two ladies gave me strange looks and questioned my appointment. Despite confirming my booking made a week earlier, they debated who would assist me with my tax preparation. The older lady finally started reviewing my documents slowly. She asked me to total it myself, which I found odd as she is the tax preparer. I felt uncomfortable with her approach and lack of professionalism, so I decided to leave with my documents. My experience was disappointing, and I would not recommend Jackson Hewitt based on this encounter. Terry O'Neill.

I am dissatisfied with the service provided by your company. Firstly, I believe I was overcharged for my income tax, in addition to owing a substantial amount in taxes. Secondly, I was promised a $[redacted] discount on my taxes, which influenced my decision to use your services. However, instead of a discount, I was informed that I would receive a $[redacted] "Walmart" gift card when I collected my tax documents a week later, an unexpected expense. To my dismay, I have not received the Walmart gift card. When I contacted your company regarding this issue, they seemed unaware of the gift card promise and provided me with a case number ([redacted]), mentioning a code in my account with no clarity. Despite assurances of a response within one to two days, I have yet to hear from them. If I do not receive an email outlining the gift card delivery details soon, I will escalate this matter to the BBB. H. L-M.

I have been waiting for my [redacted] state income tax refund from Jackson Hewitt for over a year and four months. Despite my patience, the manager, Ms. B, has been unresponsive to my attempts to contact her over the phone or in person. My recent visit to the Jackson Hewitt office was met with rude behavior from a clerk, who was unhelpful and displayed disrespect towards my inquiry. Despite requesting for the headquarters to reach out to me, I have not received any calls or emails. The state of Georgia issued my refund to Jackson Hewitt in August [redacted], but I have yet to receive it. During a call with a representative, Ms. B was heard in the background claiming they had attempted to contact me when the check arrived, which I find hard to believe as I have no record of any communication. I am now requesting the prompt delivery of my state refund check and a refund for the services I paid for but did not receive.

For the past 8 years, we've trusted Jackson Hewitt for our tax filings. Our Jackson Hewitt (JH) manager assured us we didn't owe taxes due to our low income, backed by letters from the IRS. In [redacted], IRS claimed we owed taxes from [redacted] onwards, shocking us. Being on Social Security with a small pension, facing an $8,[redacted] bill was distressing. Seeking JH's help, we paid $[redacted] for our tax return but crucial paperwork was missing, hindering our house purchase. Contacting JH was frustrating with long waits on hold and a disconnected local office line. Despite the chaos, they gladly cashed my $[redacted] check.

I recently had my taxes completed at the local Jackson Hewitt office I've trusted for the past 25 years. I was surprised to see a nearly 30% increase in the fees for preparing my standard federal and state taxes for [redacted] compared to last year. This rise is challenging for senior citizens on fixed incomes. It appears that prioritizing profits may have overshadowed customer service. Offering discounts to seniors could be a thoughtful gesture. If this fee escalation persists next year, I might explore other tax services that prioritize customer well-being over maximizing profits.

After filing my taxes with Jackson Hewitt, I was shocked by the undisclosed fees and misinformation provided by the tax preparer. It was never mentioned how much it would cost, and I was misled about the fee deduction process from my refund. I was assured that only my federal refund would be used to cover fees, and that my state refund would be unaffected. This lack of transparency is unacceptable. If I had known the true cost, I would not have paid $[redacted] for this service. I insist on a refund of the undisclosed fees and request that my state tax refund be handled as originally promised. I am determined to see this matter resolved to my satisfaction.

I submitted my and my wife's taxes on either January 26 or 27. Initially, they only approved $[redacted] out of the maximum $6,[redacted], which is frustrating. We file jointly every year, including the injured spouse form for the past two years. Even though it was accepted, it's still being processed. There was an error with our son's social security number input by the person assisting us, causing a delay. I had to call to get it corrected. If my taxes need amending because of this mistake, I will not be returning to Jackson Hewitt for my taxes. They cost me money for the rapid refund service, which has not been speedy at all. I am considering Liberty Tax as an alternative since we usually have our refund by February 21. Please reach out to me urgently regarding this matter.

I am starting to regret filing with Jackson Hewitt. I apologize for sounding so negative, but I am feeling down. Good morning. I am genuinely worried about my tax refund. There are so many things depending on it, and the timeframe is really disappointing me. Why is it taking so long? I filed on January 31st, got a loan, but now the rest is taking forever. Additionally, the refund status check tool is not providing any updates on my refund, and when I inquire, they have no information for me. I am confused. Please assist me, so I can have some relief and clarity.

I am seeking a refund for the tax preparation fees I paid, along with additional compensation. There has been a delay in my refund, and I have yet to receive any updates. The preparer neglected to submit my marketplace insurance documents, which has caused additional hardship during the COVID-19 pandemic. The refund was crucial for me during these difficult times, and I am greatly disappointed with Jackson Hewitt's service. I intend to share my negative experience widely. The preparer was not only unprofessional but also made racist remarks. I am requesting a refund of $[redacted] for the preparation fees, $[redacted] for the state taxes, and the original refund amount. I am willing to seek legal advice if necessary, in the hopes that Jackson Hewitt will address this situation appropriately.

I encountered multiple issues with a refund advance loan. Initially, the IRS had not processed my refund by mid-April. I had to ID verify my deposit information, which was not included on my [redacted] form. I contacted Republic Bank to obtain this information, which was quite a challenge. Currently, Jackson Hewitt and Republic Bank are unable to provide information on where our stimulus checks will be deposited. The IRS will offer a web portal for deposit information, but the US Treasury website states that existing information cannot be changed. This only benefits those receiving checks by mail. Many frustrated customers, including myself, may not choose to return to Jackson Hewitt in the future. This situation requires resolution.

I utilized Jackson Hewitt for my [redacted] taxes, but it's now February and I still haven't received my federal income tax refund. The delay is due to my tax preparer not sending the necessary documents. I'm waiting for an official letter from the marketplace to prove to the IRS that I didn't have marketplace insurance as indicated by their records. The problem escalated because the Stimulus payment was sent to an old account from [redacted], which no longer exists, instead of my Serve card linked to my tax filing. This $[redacted] payment was also meant to include funds for my daughter, born on September 29, [redacted], who is listed as my dependent. I'm extremely stressed as I have no money and no means to update my direct deposit information with the IRS. Despite providing accurate information from my [redacted] filing with Jackson Hewitt, I'm unable to make the necessary updates for my dependent. This situation is overwhelming especially with a 6-month-old to care for during a pandemic where employment opportunities are limited.