Jack in the Box Customer Service Issues

I made an online order using the mobile app, but upon arriving at the restaurant, it was closed, and I was still invoiced for the meal. I then went to another Jack in the Box, far away, only to find they didn't have most of the items I wanted, yet I was charged in full. I ended up receiving a minimal amount of food after spending close to $50 and driving around aimlessly late at night.

I visited your Lindbergh store in St. Louis, Missouri and waited over half an hour before being acknowledged at the drive-thru. I ordered two combo breakfast meals, but did not receive my orange juice. The food was old, the sausage was burned, and none of this was apparent until I arrived home. When I called the restaurant, the phone was answered and promptly hung up. I then contacted corporate, but the automated service stated the office was closed. I would appreciate someone reaching out to address this issue as the worker was also rude, one order was left off, and I was instructed to pull aside to receive a wrong order. The lack of professionalism displayed has discouraged me from returning unless this matter is resolved.

I made an order for over $93 worth of food through the app. When I arrived at the store just before 10 pm, the doors were locked, and despite my attempts to enter, no one responded. I then went to the drive-thru and informed them of my online order, but they claimed they had no record of it. After waiting in line, I showed the employee my order number and explained that my card had been charged. To my dismay, they still could not find my order and suggested I take it up with the app. Frustrated and with hungry kids and other adults with me, I had to spend an additional $[redacted] at another fast-food restaurant. I demand a refund of $93.84 as I never received my food. My initial complaint from March 8th has not been resolved, and the staff's lack of effort to assist me was disappointing. I urgently request my money to be refunded. Thank you. [redacted]

There have been troubling incidents at the Jack in the Box in El Campo, Texas, where Josefina Garcia serves as the general manager. Employees, particularly African Americans, have been consistently let go under questionable circumstances. After a distressing situation where my husband was forced to leave his job due to our health issues, Josefina proceeded to fire him despite prior notice. Upon our return, she hired me but unjustly rejected my husband based on false claims. Subsequently, I was accused of theft without evidence, while inconsistencies in her management were apparent. Additionally, discriminatory actions, unhygienic practices, and a lack of managerial competence were brought to light. Despite my dedication and compliance, I was terminated abruptly and unfairly by Josefina, who demonstrated preferential treatment towards certain employees and a disregard for proper procedures. This alarming pattern of discrimination and mistreatment towards African American staff is deeply concerning.

I am 56 years old, and I experienced a negative incident at Jack in the Box last night between 8:30 pm and 9 pm. The location was in Northridge, CA, on Reseda next to Plummer St. I had a terrible experience with a woman named Maria who claimed to be the manager, but her behavior made me doubt it. She was rude, got my order wrong, overcharged me, forgot items in my combo, omitted a straw for my drink, accused me of ordering incorrectly, shut the drive-up window on me twice, and dismissed my request to speak with her District Manager. I request immediate contact to address this unwarranted treatment at [redacted]. I plan on contacting corporate about this incident.

I placed a mobile order online totaling $38.72. After receiving the email confirmation with the receipt and order number, I went to pick it up only to be told there was no mobile order for me. Despite showing them the receipt, order details, and confirmation number, they claimed there was no record of it. Unfortunately, I was unable to get a refund or receive my food as they insisted there was nothing they could do.

I placed a mobile order online for pickup at the restaurant. My total was approximately $38.72. I received the receipt via email on my phone, which included the mobile order number [#[redacted]]. When I arrived to pick up my order, the staff informed me they had no record of my mobile order. Despite showing them the receipt, timestamp, and order number, they said it wasn't in their system and couldn't assist me further.

I have been attempting to reach customer service for weeks without any luck. Despite sending inquiries through this website four times, reaching out via Twitter and Facebook, and calling the survey number on my receipt, I have not received any responses. It is frustrating that these communication channels seem ineffective. It would be beneficial to have a customer service hotline for real-time assistance. On April 23rd, I placed an order through the app but encountered an issue at the Drive-Thru where the employee, Daisy, claimed they did not receive my order. Despite showing my receipt and confirming the location multiple times, the issue was not resolved by Daisy or the manager. I was forced to place and pay for the same order again, resulting in being charged for two orders but only receiving one. I am seeking a refund for the undelivered mobile order.

Hello, we are pleased to invite you to become a preferred provider with Time To Eat Sacramento food delivery. Prior to partnering with us at our Folsom, Roseville, and El Dorado Hills, CA locations, corporate approval is required. By utilizing our tablet Order Logic system, there are no out-of-pocket expenses. We also offer POS integration at a minimal cost. We will provide all necessary equipment and support to enable you to benefit from the food orders placed on our popular app. I am Linda Blacksher, the CEO/Owner of Time to Eat Sacramento, a food delivery company dedicated to providing exceptional customer service and assisting our partnered restaurants with marketing and professional food delivery. We differentiate ourselves from traditional food delivery services and have already achieved a 5-star rating since launching in the Roseville, Rocklin, Granite Bay, El Dorado Hills, and Folsom areas a couple of months ago. Contact me to learn more about our unique approach. Looking forward to welcoming your restaurant as one of our partners in the region. After agreeing to partnership, we will deliver a fully programmed tablet for order management. Upon receiving orders, your team can prepare the food as our trained staff will handle delivery and payment processing, deducting a 10% fee. You will retain the remaining 90% while expanding your business and enhancing customer loyalty. For further inquiries or to confirm your interest, please reach out to CEO Linda Blacksher at [redacted] or Marketing Director Kathleen Moore at [redacted]. You may also visit www.timetoeatsacramento.com.

I recently ordered food for my family, but two of the combos were incorrect. I called the store and spoke with Toni, the manager at Jack in the Box on Tulare Ave in Tulare, CA. Toni was very rude, insisting that my son-in-law was lying when in fact it was he who was mistaken. Toni even threw away my receipt. I'm disappointed with this service as a customer. My name is Maryah, and you can reach me at [redacted]. My order, placed around 11 AM yesterday, included a Jumbo Nugget combo, a Cheese combo, and a Meat Lovers Burrito combo. Only the Jumbo and Meat Lovers combos were incorrect. I hope this feedback reaches Toni so he understands the importance of good customer service.

Yesterday around 11 a.m., I visited the Jack in the Box on East Tulare Ave in Tulare, CA with my family for lunch. I ordered a nugget combo, jumbo cheese combo, and a meat lovers burrito combo. Unfortunately, the jumbo cheese and meat lover burrito were incorrect. I contacted the store and spoke with a manager named Toni, requesting a refund. I arranged for my daughter and her boyfriend to pick it up, providing Toni with both our names. When my son-in-law arrived, Toni gave him some food instead, disposed of the receipt, and did not issue the refund. Upon learning this, I called Toni back, and he was unhelpful and dismissive before hanging up on me. I instructed my daughter to return the food for the refund. However, Toni was rude to her as well. Toni's behavior did not resolve the situation and was unacceptable. I am Mariah Paz, please feel free to reach me at [redacted]. The order date was 05/24/[redacted] around 11:00 a.m., with a total of $28.

Six months ago, I visited Jack-in-the-Box and ordered a number fry without cheese, a large order of fries, and an extra large fry. However, when I got home, my burger had cheese even though my receipt indicated no cheese. Additionally, I was incorrectly charged for two extra large fries instead of one. After contacting corporate, the manager of Jack-in-the-Box reached out and apologized. They promised two coupons for complimentary meals, but it's been six months and three weeks since then with no response. I hand-delivered a letter three weeks ago, but there has been no update. This experience has left me very disappointed in Jack in the Box, and neither I nor my family or friends have returned due to the disrespect shown.

Hello, I am Gabriela, a frequent customer of Jack In The Box. Despite not being a fan of fast food, I tried JITB recently and became hooked on the Spicy Chicken Sandwich Meal. However, I have had multiple disappointing experiences. The chicken batter is often burnt, making it taste bitter; sometimes the fries are missing from my order. On one occasion, I was charged for a large meal but received no fries. Another time, I was charged for bottled water that was out of stock. A small suggestion is to improve the wrapping for sandwiches, as it tends to fall apart easily. Also, the Morgan Hill, CA JITB needs to improve its hygiene, particularly in the evening when the trash bins are overflowing. I downloaded the mobile app for a $5 meal offer, but I never received the email confirmation. To address these issues, I would appreciate compensation for missing items and improved cooking and cleanliness standards at the restaurant. Thank you for your attention. Best regards, Gabriela M.

I placed an order on the app at 11 pm while my son was heading to pick it up since they are open till 12 am. He made a 20-mile round trip to get the food. Arriving a few minutes after 11, the app indicated the food was being prepared. However, upon arrival, there were no cars in the lot, the lights were off, and the drive-thru was empty and closed. I tried calling the local restaurant to no avail and couldn't leave a message. Despite being charged, it has been 2 days since I emailed Jack in the Box via the contact link on their website, selecting the option to be contacted by a representative for a refund, but I haven't received a reply or refund. Furthermore, my son ended up going to Taco Bell next door out of hunger, unknowingly causing an overdraft fee since my card only had $20 left after the Jack in the Box charge.

I visited my local Jack in the Box at [redacted] E Anaheim Street, Long Beach, CA, [redacted] on 6/1/[redacted]. I am a frequent customer of this location, visiting at least 4 times a week. I ordered the Big Box Spicy Popcorn Chicken Combo but was disappointed to receive a smaller container with very little chicken. I initially went inside to address the issue since I originally ordered at the drive-thru. The cashier explained they were out of big boxes for the combo, which I understood. When I showed them the amount of chicken and expressed my disappointment, the cashier spoke with the drive-thru staff in Spanish. I pointed out that I regularly order this item and noticed the discrepancy in quantity. Despite my concerns, the staff did not seem bothered and the older woman handling the orders did not fill the containers properly. I mentioned my loyalty as a regular customer, but the employees seemed indifferent to my feedback and customer satisfaction.

I had a terrible experience with your manager, Isabel, at store number [redacted] on West Tropicana in Las Vegas. I attempted to exchange my iced coffees because they were the wrong flavor, providing my receipt as proof. Isabel became angry, insisting I couldn't return them from days ago. Despite explaining my usual coffee consumption habits, she refused to listen, insisting she didn't care about my receipt. Isabel's lack of professionalism included cursing at me and displaying a quick temper. Her behavior was witnessed by her employees, who were shocked. In contrast, the male Hispanic manager at the same location is always courteous and promptly corrects any mistakes. I have been a regular customer for two years, but Isabel's attitude and handling of the situation were unacceptable. I left the coffees and drove away to avoid further confrontation. This experience was unprofessional and disrespectful, and I believe Isabel should be removed from her position. I am open to discussing this matter further as this incident was truly distressing.

On July 3rd, [redacted], my family and I visited local jib#[redacted] and placed order #[redacted] at 10:40:52. I requested the "Dodger Deal" and provided my drink order. The staff member informed me that the promotion had ended, despite it being advertised on national TV the day before for a free promo. This situation raised concerns about the lack of proper training for employees regarding ongoing promotions with both the company and the national baseball team. Stopping a promotion mid-season, especially one tied to a contract with the Dodgers for 10 strike outs, may lead to potential issues of false advertising. There seems to be a need for better communication and training for employees to avoid misunderstandings and dissatisfaction among customers. I trust this feedback will be taken seriously for improvement. Thank you for listening to my experience.

Around 10:14 p.m. on July 6th, my partner and I visited your establishment as we have done many times in the past. Unfortunately, our experience took a negative turn when we were rudely treated. Judy Rodriguez cut us off and yelled at us. Even after speaking to the manager, no resolution was provided. This incident has left me deeply upset. We typically dine at your restaurant five to seven times a week, but after such treatment, we might consider dining elsewhere like Burger King instead. This was a first for me at 47 years old, and it has soured my desire to return to your Granbury location.

I wanted to share my recent experience with the Jack in the Box located in Poulsbo. I visit this establishment regularly, often weekly. One recurring issue is that when I go there for breakfast in the mornings, I find it closed with no explanation. Recently, I went for dinner and ordered 14 tacos, paying for the full amount. Unfortunately, upon arriving home, I realized there were only 12 tacos in my order. Despite needing to feed guests at home, I was too exhausted to return that night. This isn't the first time my orders have been incomplete, yet I was charged for items I didn't receive. I'm contemplating inspecting my orders in the parking lot before leaving in the future. I'm hoping for a refund or credit for a future purchase, possibly in the form of a gift certificate, given the approximately $11 to $12 I've lost due to incomplete orders.

I encountered an issue with a recent order I made through the app for delivery. After placing the order, it was inexplicably canceled, although I did not initiate the cancellation. Despite the order tracker indicating that it was being prepared, I eventually received an email claiming the cancellation occurred mere minutes after I had placed the order. Subsequently, two different drivers attempted to collect the order, with conflicting messages from each. The first driver mentioned not receiving the order, while the second driver confirmed the cancellation. The notification of cancellation arrived over 4 hours following my initial order placement. Upon contacting customer service, I was informed that the refund to my card would require 3-5 business days, and the points utilized for the order would be reimbursed to my account. Although I received an email confirming these details 10 days ago, I have yet to see the refund reflected on my payment card or the points returned to my account.