Instagram Customer Service Issues

Last year, I created an Instagram account under the handle @maddiesartsucks. Initially, I used an email address that I had access to (possibly [redacted]), but I later changed it to an email that I made in incognito mode and can no longer remember. In June, when I attempted to log in, Instagram flagged it as a suspicious login and sent an email to the incognito-created address. Although I knew the password (either kikimama, Kikimama05, or gabeisawomanizerlmao), the actual email was masked. Despite sending a photo of myself with a security code, Instagram questioned the authenticity. Despite multiple attempts to prove my identity, they denied access and restricted further login tries. Concerned about my safety as a minor/student with personal information like my school and face publicly displayed, I urgently want to delete the account. I sincerely apologize for any inconvenience caused and have since adopted better account management practices. I am eager to regain access and ensure my privacy.

My Instagram account was hacked on September 23 at 9 pm. The old username was aktob_official, and later I changed it to aktob.kalmat. I signed up with a mobile number and later added an email. The phone number used was +[redacted]0. The hack occurred on a Honor 6x phone, but I usually use a Huawei Y9 [redacted] for the account. The hacker contacted me on Instagram offering to buy the account, but I declined. However, they managed to gain access to my Gmail account through a notification on my phone. Despite recovering the account and enabling two-factor authentication, it was stolen again. Instagram and Gmail support have not responded. I have evidence that the hacker has stolen other accounts with over 500K followers. I am 17 years old and devastated by the loss of my 367K followers since the hack. Please help me, I swear this is not a lie.

I have been unable to access my Instagram account for the past 6 to 7 months. This account holds many important photos, especially of my late sister who passed away in November. When I initially created the account, I used my school email which has since been deleted by the school administrator as I have graduated. Additionally, my phone number associated with the account has been changed, making it impossible for me to recover it through traditional means. I am willing to provide any necessary identification, such as my driver's license, to prove my identity and regain access to my account. I know my password but I am unable to verify my identity since I no longer have access to the email or phone number linked to the account. Your assistance in helping me retrieve these cherished photos would be greatly appreciated.

I am having trouble unfollowing people on Instagram. It seems that I accidentally followed many unknown accounts while entering contests. I never shared my password, but something must have gone wrong. I also can't follow new accounts that I am interested in. Despite changing my password multiple times, the issue persists. I had to update my email and phone number due to not receiving the verification codes for password resets. Although I managed to regain access to my account, I am unsure if my current password is secure. I received a message suggesting I shared my password for more likes, which I have no interest in. With over 7,[redacted] unwanted followers, I want to clear my account and selectively follow users. Starting fresh seems necessary. How can I unfollow everyone and keep the same account name?

My Instagram account got action blocked, claiming I used a third-party app to gain likes and follows, which I've never done. I need help resolving this issue to continue growing my account. Even though I like a lot of pictures, I'm not a spam account. While I could wait a week for the ban to lift, I'd like to find a way to fix this sooner so I can get back to spreading love by liking other users' posts.

If your Instagram account is disabled, you will receive a message when trying to log in. Accounts not complying with Community Guidelines or Terms of Use may be disabled without prior notice. It is recommended to carefully review the Community Guidelines and all posted content on your accounts. Note that repeated violations can lead to permanent account removal. If you believe your account was disabled erroneously, you can appeal the decision by logging in, entering your credentials, and following the instructions provided. If you do not see a disabled message, you may be encountering login difficulties. Once an account is self-deleted or deleted by someone with access, it cannot be recovered. You have the option to create a new account with the previous email address, although you may not retain the same username.

Two weeks ago on a Wednesday, my account was banned for reasons I am unsure of. My account had been hacked two weeks prior when I fell for a DM scam that led me to a website where my Instagram info was compromised. I quickly changed my password the next day, but the hackers had already started sending messages from my account. Two days before the ban, Instagram prompted me to change my password due to suspicious activity. I submitted an appeal on the day of the ban but have not received a response yet. I simply want my account to be recovered as I am tired of waiting for something I did not do.

Dear Team, When I woke up this morning and tried to check my Instagram feed, I realized I had been logged out. My username was no longer showing, neither was my email address or mobile number. Upon logging back in through Facebook, I saw someone else's profile under my name, "Twanda Turner" aka "yehudalowery". This mix-up is definitely not me, and I would like my account back as "___l.a.r.a___". I didn't receive any notification about an email change. Can you please assist me with this? Your help is greatly appreciated. Thank you. Best regards, Lara Tschabrun

Hello, my account (@allmyloveforzeavey) was recently reported for impersonation. This was done by a former friend who is trying to harm my reputation due to the success of my account. I want to clarify that I am not impersonating anyone. I have been running this account for two years to show love and support for my idols, who are aware of my presence. I have built a following of over 37k followers. It is devastating to have my account taken down unjustly. I hope the platform can review this situation and reinstate my account as many supporters, including myself, are distressed by this action. Restoring my account is all I am asking for.

Hello, I am experiencing difficulties with my Instagram account @thebellamkay. I have been temporarily restricted from posting, liking, and commenting until October 6, [redacted], due to a violation related to using an app for likes and follows. However, I have not used any such app. I suspect this restriction occurred because I manually cleaned up my page by unfollowing accounts I am no longer interested in. This has put me in a difficult situation as an influencer with contractual obligations to companies. I have impending posts this week that are crucial for my work, and failing to meet my deadline could lead to financial repercussions and legal consequences. I urgently need assistance in resolving this issue as I have not knowingly violated any Instagram regulations.

Hello. I am in desperate need of assistance. My Instagram account was HACKED and subsequently DELETED. I am a micro Instagram influencer with 28,[redacted] followers and my username was @JACKAFRASS. On Wed, Sep 25, at 4:41 PM (EDT), I received an unfamiliar email from Instagram <[redacted]> informing me of a new login from an unrecognized device in New York, NY, United States. Shortly after, at 4:42 PM (EDT), I got another email from Instagram <[redacted]> stating that the email on my account was changed to [redacted] without my consent. The email included instructions to secure my account, but when I tried, I couldn't log in as my account appeared to have been deleted. I depend on my Instagram for business and personal memories, and losing it is devastating. I have been unable to contact Instagram for help, and I fear losing brand deals. Please help me regain access to my account. Thank you, J.Y. (@jackafrass)

Dear Support Team, Two weeks ago, my account was hacked, prompting me to change my username, password, and temporarily deactivate the account. Yesterday, when I attempted to reactivate my account after a two-week waiting period, the Instagram app on my iPhone asked me to log in. Upon entering my credentials, I received a message stating that my account was temporarily locked. Following the instructions, I confirmed ownership through a security code sent to my phone. Despite numerous attempts, I encountered an error message every time I tried to create a new password. I ensured the new password met the required criteria, but the issue persisted. Your assistance in resolving this matter would be greatly appreciated. I am flexible with my schedule and available to discuss this at your convenience. Thank you for your help. Best regards, T.

Someone has opened an account in my name without my consent. There is a photo of me from my business account on LinkedIn and another unrecognizable photo. I want the account with the username Bonnie Dean Bean under bonnie_hanvey to be closed. My correct name is Bonnie Dean Hanvey Bean. This account is a violation of my privacy, not created by me, and not in use by me.

I recently switched to a new phone and am having trouble remembering my login details for my artist page. Unfortunately, I am also unable to access the email linked to the account. This page is significant to me as it showcases my artwork and the username holds personal importance. Despite trying various passwords that I commonly use, I have not been successful in gaining access. It is crucial for me to retrieve the account information, and I am willing to provide additional details such as previous posts, linked accounts, and the full email address associated with the account to verify my identity. I am at a loss on how to proceed and any assistance in recovering my account would be greatly appreciated.

Yesterday, I created a business email on Yahoo.com and attempted to set up a business account on Instagram. However, upon registering, I received a message indicating that the email was already associated with an existing account. Believing it to be a technical error, I tried to log in using the email and password I had just set up, only to be informed that the account had been banned for violating terms and conditions, despite never having used it. I was prompted to submit an appeal but encountered difficulties in doing so. I am seeking guidance on how to address this issue.

I have a main account and set up a secondary account to share photos unrelated to me, of a random theme. The second account is linked to my main one, and I now wish to delete it as I've had a change of heart. However, I cannot access it to delete it as I never set up a separate password due to its connection to my main account. Can someone guide me on how to delete it, please?

I have encountered several issues with my Instagram account over the past three days. Firstly, the in-app notifications are not working correctly as they fail to show likes and follows despite me receiving them. Secondly, I am unable to edit my profile because when I click the checkmark, it loads but doesn't save any changes. Lastly, I cannot make any adjustments to my account, such as changing my linked Facebook account or setting up two-factor authentication. I kindly request Instagram to address and resolve these problems promptly.

I am having trouble sharing posts from my feed or others' feeds. On my main account, I used to have this feature, but it disappeared 4 months ago and never returned. I created a secondary account to test if it was a glitch, and on that account, I am able to share posts to my stories. However, I operate my business from my main account and resetting my following is not an option. Interacting with others on Instagram is vital for my business, and I really need the ability to share posts to my stories. This is a significant issue for me, and I appreciate any assistance you can provide. Thank you.

Hello, I'm Madelyn Wood, the newly appointed social media coordinator for Tranquil Shores LLC. I've been attempting to access our company Facebook account since late last week but have been facing several challenges. Although our marketing team has successfully added my personal account as an admin, enabling me to make edits, I encounter a roadblock when trying to log in directly as Tranquil Shores. Facebook prompts me to verify my identity by contacting friends for security purposes. However, the suggested contacts are not affiliated with our company, making it impossible for us to proceed. To streamline our social media presence by connecting our Instagram, Facebook, and Twitter accounts, I urgently need access to authorize the account postings. Kindly advise on the steps to rectify this issue promptly. If a phone conversation would be more convenient, please do not hesitate to reach out at [redacted]. Your assistance is greatly appreciated.

On June 11, my account email was changed without my knowledge, causing me to panic when I discovered it recently. Despite trying Account Assistance, I couldn't resolve it without access. I hope to explain this to support and reclaim my hacked account. The new email address is unfamiliar, and my original one was removed. I can only recall my username at this point, presenting a challenge. I hoped to verify my ownership through previous details like passwords or security questions, but I couldn't find the option. Redirected repeatedly to the same page, I struggled to progress. In attempting recovery following the hack guidelines, I suspect the verification messages are going to the hacker. I followed the steps precisely but kept looping back to the initial page. It's a frustrating situation. I seek assistance from your team to resolve this issue promptly.