Instacart Customer Service Issues

I have been on the waiting list for a year and recently spoke with a representative in February who mentioned that the onboarding process had taken place. However, I am puzzled as to why I keep getting passed over for new hires when I have met them at my store, Market Street. I possess all the necessary knowledge and experience from working there and am well-acquainted with other stores in the area. Why do I keep getting overlooked while new people are hired immediately? Can this issue be resolved so I can start working for Instacart?

I am Jayna J., and I have been working for Instacart since [redacted]. However, I recently got deactivated due to a transaction that happened three years ago. Despite completing over 12,[redacted] miles and [redacted] orders since then, I was informed by the fraud department that without the receipt from that specific transaction, reinstatement was unlikely. I find this situation unprofessional and frustrating, especially considering my dedicated service and high ratings as a Diamond Cart shopper with a 5-star average. You can reach me at [redacted] I appreciate any assistance in resolving this matter.

As a member of Instacart who frequently orders from Publix in Columbia, SC, I have been encountering issues signing in to place my orders recently. Tonight, I faced insurmountable difficulties accessing the website. As a senior living in a retirement home, having reliable access to online ordering and delivery is crucial for me. Despite several efforts, I was unable to successfully place an order with Publix due to password authentication issues. Resetting my password led to a deadlock at the image selection step, leaving me unable to proceed. I am perplexed by the complexity of the sign-in process on the platform and seek urgent assistance regarding this matter. Best regards, Edith M. B. [redacted] Finley Road, Apt 14, Columbia, SC [redacted] Email: [redacted]

I am experiencing issues with the application as it does not allow me to upload my license. I received an email requesting to re-upload it. However, when I try to do so, the application shows it as incomplete. Upon trying to terminate it, I encounter an error. I am eager to complete my application. My name is Yorvelis Munoz, and my email is [redacted] My phone number is [redacted]. Please assist me in activating the card you have provided.

I am an active eighty-two-year-old resident who has been coping with a building elevator replacement for almost two months. To avoid the inconvenience, I turned to Instacart for grocery delivery. Unfortunately, the young staff neglected my instructions, shopped from stores I did not specify, and brought items I did not request. The constant phone calls pressuring me to buy additional unrelated items made the experience frustrating. The only bright spot was a young woman who delivered my items cheerfully. However, the $[redacted] Instacart membership fee is unjustified considering the service quality. Now that the elevator is fixed, I have switched to a different delivery service. I demand Instacart refund the charged amount as keeping it would be akin to unauthorized credit card use. Thank you, JS from Toronto.

I recently canceled my membership and was still billed without receiving a refund. I am now being told I can't cancel because I used the service. I wasn't aware that using the service required a membership, as I thought anyone could use it by paying fees, not a membership. Paying $99 for a service where I am still charged delivery and additional fees, along with a hold on my money without my knowledge, has caused significant issues. This situation is frustrating and upsetting for me. I am on a fixed budget relying on the service for food and water assistance, but I cannot afford a $99 yearly membership. This cost is too high for me. Please provide guidance and assistance. Thank you in advance.

I placed an order today and specifically requested NO SUBSTITUTES for three cases of 35 each 16.9 oz bottles of Crystal Geyser Spring Water Alpine Spring natural. When ordering, it was indicated online by Insta Cart that the items were in stock. However, three cases of 24 each 16.9 oz bottles of Aquafina were delivered instead. If I wanted chemically purified water, I would simply turn on my faucet. Unfortunately, and no fault of theirs, the shopper was unable to contact me about the substitute. I would like either the water replaced with the correct items or a refund issued. Barbara K., [redacted] Bird Ave., San Jose, CA, Order delivered at 5 PM

I urgently need assistance with my electronic device. My mobile phone is broken, and I cannot make any calls. All my essential data is stored on it, which I require to perform simple tasks online. I am currently stranded in a technological predicament in Helleville, desperately needing bottled water today. With no mobile phone or email access, I feel lost. Thankfully, I managed to get an old tablet working today to reach out for help. I am a senior citizen and not familiar with mobile technology, so I rely on my old tablet to communicate for my Instagram delivery from the local Vallarta grocery store. Your aid in this matter would be greatly appreciated.

Hello, I'm Jenn Simmer. I'm having trouble accessing my Instacart Shopper app because my phone number changed. There seems to be an issue with the customer service number provided. My old number was [redacted], and my new number is [redacted]. My email also changed from [redacted] to [redacted] It has been frustrating not being able to use the app for some time now. Please resolve this matter at your earliest convenience. Thank you.

I placed an order at Fred Meyer on July 6th. Unfortunately, the items delivered were not what I ordered. I've been attempting to contact Instacart multiple times regarding this issue with no success. I'm quite upset that I was charged $69 instead of the correct amount of $54 and wondering how unauthorized items were included in my order. I received someone else's order which is of no use to me. I'm requesting a full refund for the undelivered order as well as the $11 unauthorized charge from my Wells Fargo account. I had to reorder on July 7th due to this mix-up. If this isn't resolved, I will involve my bank as it could be considered fraudulent. Also, I need guidance on what to do with the incorrect order delivered to me instead of mine.

I am experiencing difficulty accessing my account after losing my phone and changing my phone number. I have been using your service for 4 to 5 months as my primary source of income and urgently need to update my information to continue working. I have been unable to resolve this issue for five days now and would greatly appreciate assistance in resolving it promptly. I have a ticket number that was provided to me to assist with this matter. Thank you for your help.

Supervisor Request Hello, I started an order a few weeks ago and added a free trial. I didn't complete the order, but the system activated the trial without my consent. I only realized this morning that my trial was wasted. I'm disappointed to have missed out on the free trial. I still want to place my order and activate the trial. If this can't be resolved, I will cancel my account as this wasn't what I agreed to. Thank you for your assistance. Have a blessed day. - N. Hicks

I'm an Instacart shopper, and the support team advised me to reinstall the app due to issues changing my password and not receiving text messages. My name is Paul G., and you can reach me at [redacted] or [redacted] It's crucial for me to resolve these problems swiftly as Instacart is currently my only source of income. Every time I attempt to change my password, the app requests a 6-digit code, but I am unable to receive any text messages for verification.

Hello, I am April Rhodes, a loyal Instacart customer, writing to address my recent poor customer service experience. My account has been restricted for refunds, despite the issue not being the fault of the shopper. On July 16, [redacted], I was overcharged for 8 green beans instead of one. I contacted customer service and spoke with Moses in the Atlanta call center, who was disrespectful once he saw my restrictions. He even refused to provide contact information. I also received an email denying my refund request. I assist others by ordering food for those in need, and I am not looking to take advantage of the system. I kindly request the restrictions be lifted from my account and the refund processed accordingly. I appreciate your attention to this matter. Sincerely, April Rhodes Contact information: Email: [redacted] Phone: [redacted]

I placed an order for groceries on the 10th which amounted to $86.11. Shortly after, another lady arrived with a duplicate order costing around $35, which I did not request. I asked for a refund. Then on the 14th, while I was hospitalized, I was charged an additional $99 for groceries I didn't order or receive. I have disputed this charge with Bank of America, and I have no plans to engage with your company in the future. This has been a troubling experience for me. I can be reached at [redacted]. This is the third time I have been erroneously billed by your firm.

I am an employee at Fry's grocery store in Prescott, AZ, store #[redacted]. Recently, an Instacart representative shopped for a customer, but encountered issues at checkout. The barcode on the order was not valid, leading to payment problems. Despite attempts to resolve it, the order was left abandoned in an aisle, costing $[redacted].51, including perishables. This incident occurred on 8/24/23 at 7:30 pm. We do not condone this behavior and will not allow this individual to check out in our store again.

Dear Instacart Support Team, I am writing to bring to your attention a concerning issue affecting the shopping community at the Costco on Morena Blvd in San Diego. There are numerous shoppers working illegally either by using fake social security numbers or renting accounts, particularly among Brazilian shoppers. This situation is impacting legitimate shoppers by reducing access to high-paying batches. I propose implementing periodic background checks to verify legal work status and face ID verification before starting each batch to prevent unauthorized use of accounts. These measures would create a fair environment for all shoppers, ensuring high-quality service and fair access to opportunities. I appreciate your consideration in addressing this matter promptly. Thank you for your attention and anticipated actions in resolving this issue.

I recently had an issue with my Instacart membership. I mistakenly thought I was inquiring about KROGER's delivery prices. Upon reviewing my bank statement, I noticed a charge of $9.99 for a membership that I did not authorize. Despite calling Instacart and having the membership canceled, I was unable to get a refund for the $9.99 charge. The communication barrier due to language differences made the situation more challenging during my numerous phone calls. I feel frustrated as I believe I was involuntarily signed up for Instacart.

I called about my order issue and had a conversation with Sarah. She mentioned checking the notes and said she would be back but never returned. Should I go to another store for my item or to Sam's Club? I can't exit the app if it's unavailable to pick up my order. I need assistance, please. Thank you.

I have been unable to access my account for three weeks now. Although I updated my account number in order to log in with the new one, I have not received a response despite multiple expedited requests. I have followed all the instructions provided by the app correctly. I would greatly appreciate it if someone could promptly assist me so I can resume my work.