Instacart Customer Service Issues

I am currently in quarantine and require assistance picking up a prescription at my local Costco in Mayfield Heights, Ohio. Costco mentioned that your shoppers are knowledgeable about the store. I have been waiting for a response from you for almost half an hour. Please provide your updated phone number as the old number, ([redacted]) [redacted], is no longer in service. I would appreciate having the new phone number to contact you for assistance.

I'm confused about a recent delivery I made where the tip was deducted from all 3 orders. The customers were satisfied with the service, and I even included some extras. I'm reaching out to Instarcad for assistance on this matter because it's frustrating to deliver 3 orders over 25 miles and not receive the tips that were intended.

As a conscientious shopper, I recently discovered upon purchase that the dairy-free ice cream lacked a plastic seal under the lid, leaving room for concerns about tampering. Unfortunately, this crucial detail was not visible without removing the lid, making it impossible to verify in-store. Additionally, the almond milk I ordered online seemed to be packaged as non-perishable, which doesn't align with my needs as it might spoil before I can consume it. I suggest that the online product images clearly specify whether an item needs refrigeration or can be stored in the pantry. This would help prevent misunderstandings, as the current presentation may give the impression that certain items are suitable for non-refrigerated storage when that is not the case.

Hello, I work as an Instacart shopper. During a recent delivery, a customer, an elderly woman, refused to accept most of the items I brought as she claimed they were not hers. She seemed unsure how to reach Instacart for assistance. I am unsure of the protocol for handling the groceries she denied. I attempted to contact support, but the number provided appears to be invalid. Does anyone have advice on how to proceed or assist the customer in eliminating these items from her bill? Thank you, Sela W.

I had a video interview for a Shopper position over a week ago, and I have not received any updates on the outcome. Moreover, I am experiencing difficulties signing in to the Shopper App. It repeatedly prompts me to go through the interview process again, which should not be necessary. I am unsure why this is happening. I am eager to learn about the status of my interview and resolve the issues with my Shopper App. Thank you for your help with this matter.

Hello, I recently made a costly purchase and unfortunately encountered multiple problems. Despite being a vegan, one of the bags in my order seemed to have been exposed to fish, thereby affecting the bell peppers, romaine lettuce, and the pistachios in the bag, all of which now smell of fish. Moreover, I ordered Pellegrino in glass bottles but received them in plastic instead. I kindly request that these items be replaced in a new order. It's disheartening that such issues have been occurring consistently lately. I have already tipped 20 percent due to the holiday, but it's essential that my grocery order is accurate. Your attention to this matter is greatly appreciated. Thank you, AS

I recently had a disappointing experience with Instacart where an item was missing from my order. The representative apologized and advised me to reach out to Instacart for a refund. I value being a loyal customer and I hope this issue can be resolved promptly, especially during the busy holiday season. I trust Instacart to make things right for their customers, as I spend around $[redacted] weekly on their services. Thank you. - Francine C. Nealon

My account was deactivated unfairly because of a false complaint. I need to speak with someone urgently to resolve this quickly and efficiently. I feel like my concerns are not being taken seriously, but I have thorough records of all my deliveries since January 5, [redacted]. I can prove that the complaint against me is fraudulent, so I am requesting my account to be reactivated as soon as possible.

I am having trouble signing into the app I use for work. Previously, I had placed an order and when I tried to sign in at the location, I couldn't. Now I can't sign in at all on the app. I have been unable to reach out for help as my emails bounce back saying the email does not exist. I have screenshots to show the issue. It seems the pages are not loading. I need someone to contact me promptly through call, text, or email to address this matter. I have reset my phone multiple times and updated the app, but it still does not work. Your urgent assistance would be greatly appreciated. Thank you.

As an Instacart shopper, I've encountered issues with the app recently. During a recent Best Buy order, I faced a challenge when asked to scan a customer's license, which didn't have a barcode. The app didn't provide an option to photograph the license, leading to delivery confirmation problems even though the customer showed me their ID. Attempts to enter the date of birth resulted in the app highlighting it in red, causing further frustration and delays during my batch. It seems like there are various glitches in the app that need addressing to enhance the overall experience for shoppers like me. Hopefully, Instacart can make improvements soon.

I noticed that my ex took over my previous account, leading me to create a new one. However, when I receive discount offer emails and click on them, they are being directed to the old account controlled by my ex. I recently obtained access to that account but have been actively using the new one. I purchased your Express service but have missed out on the last five email offers. I am a loyal Instacart customer and have missed using those credits. The old account email is [redacted], and the newer active account is [redacted] Several months ago, I spoke to an agent who said they could link the accounts, but that did not happen. Any assistance on this matter would be greatly appreciated. -Heather R.

I contacted an Instacart representative about my difficulty obtaining a receipt at BJ’s without a membership number. Despite trying various options like transaction and order numbers, BJ's requires a membership ID for receipts. The representative referred to a conversation I had on November 18 concerning adding funds to my card for customer purchases. On that day, I encountered issues with the card at the register, leading to delays. The representative informed me of a discrepancy of $[redacted] for that same day. I am doing my best to resolve this misunderstanding and false claim. The representative promised to send proof of the November 18 chat but the delay in email communication with Instacart's support team is hindering my work. I am eager for a prompt resolution to this matter so I can resume working with Instacart. Thank you for your assistance.

I recently received an order on 1/26 that included what I thought was 3.23 lbs of turkey thighs according to my receipt. However, upon inspection, one package actually contained turkey wings, which we do not eat. I have already submitted a request for compensation online on the same day, providing the correct weight as labeled on the package, but I have not received a response. Could you please review this issue and compensate me for the incorrect item received? I am requesting a reimbursement of half the $16.12 I was charged for the turkey thighs. Thank you for your assistance. - P. Conway

On 1/19/21, between 5:15 and 6:30 PM, I placed an order for Kimberly A consisting of 31 items with Instacart at HEB [redacted] N FM [redacted], Pflugerville, Texas [redacted]. When I reached the check-out, I realized I didn't have the Instacart credit card and paid with my personal debit card, totaling $[redacted].70 for all items. Despite requesting reimbursement three times, I haven't received my money back. I faced challenges with the receipt's clarity but obtained a new copy from HEB. Despite providing additional evidence from my phone, Instacart claims discrepancies. Feeling frustrated by the excuses, I am reaching out for assistance. I appreciate any help and hope to resolve this issue promptly. - Blanca H.

I joined as an Instacart shopper in May, unsure if I received payment. My account was deactivated after my daughter accessed it out of curiosity. Due to limited items during the pandemic, I didn't fulfill many orders, planning to do more when my kids returned to school. The lack of support was frustrating. I can't find a way to contact anyone as suggested in an article. The listed number is disconnected; it's frustrating not having clear support. While trying to complete a batch order, the second address wouldn't show up, causing delays. I tried reaching out to Instacart with no success. Eventually, the customer provided the address, but the situation could have been avoided with better support and a more user-friendly app. Just sharing some thoughts. -Suzy

I placed an order on Jan. 30th and spoke with the shopper, Ryan. I made the order around 2 PM. They gave me 3 different delivery times but the order never arrived. They claimed they couldn't find me and asked me to go outside, but when I did, no one was there. After trying to reach the driver unsuccessfully, I had to cancel the order at 9:30 PM. As a senior citizen, I am very frustrated. Now, I have to wait 3-5 business days to get my $[redacted].00 refunded to my check card account. Ryan should be dismissed, and I am extremely upset. They also wrongly described my address as being in a bad part of Long Branch City. In reality, my apartment complex, Pleasure Bay Apartments, is situated on the waterfront in a well-lit and nice location.

I worked for Instacart in December and got deactivated in January due to false claims from customers. Despite providing evidence such as photos of deliveries and customer addresses, I was still deactivated. This situation has caused financial stress, and my family is facing eviction in April. I have never been dishonest with customers. I have received emails stating that my batches were delivered days after my deactivation for the same reason. I'm a single, hardworking mother who has been providing for my family since I was 17. Is there any way to reactivate my account so I can support my family? This was a mistake and not my fault.

I placed an order for groceries at my local Aldi on 1-31-21 at around 4 a.m. I selected the fast and flexible delivery option, hoping to get my order first due to an approaching blizzard on 2-1. Despite receiving a delivery confirmation for 1-31 to 2-1, there was no update by Sunday, leaving me uncertain. I finally received confirmation for delivery on 2-1. Due to my night shift job, I tried to nap, expecting a call at any time. However, I woke up at 6 p.m. without any groceries and a new delivery time of 9 p.m. which kept changing. Now, after staying awake all day, I am exhausted and hungry as the delivery time has been pushed to 6 p.m. today without any guarantee. I couldn't risk canceling the order in case of food shortages at other stores and my money was already invested in this order.

This is my second complaint. I made an order on Sunday, January 31, and got it on Monday, February 1, with help from customer service, supposedly David. They refunded my fees and gave me a $10 credit. Wanting to give you another chance, I made an order on Tuesday, February 2, which I haven't received yet. My shopper informed me the app was down, so my order wasn't processed. The original delivery time was 4:10 pm, but it kept getting delayed until 8:15 pm. I noticed this morning that it's scheduled for delivery today at 11:00 am. I didn't receive the promised $10 credit. My daughters use Instacart without any issues and recommended it to me as I have trouble getting around.

My name is William Neighbors. I had been using Instacart successfully at Costco, Lucky's, and more. Recently, when I placed an order, it indicated that my credit card was denied. I contacted the bank, and they confirmed that there were no issues with my accounts. I tried a different card, but the same issue occurred. I can still order from other stores without any problems. We are seniors and prefer not to go out, so this situation is inconvenient. I request that this matter be resolved promptly. Otherwise, I will have to escalate it to the appropriate authorities. Thank you. William Neighbors & Virgie Neighbors, [redacted] Cadiz Dr, Hollister, CA [redacted]. Contact: [redacted] or email: [redacted] Credit cards: Wells Fargo and Chase. No international transactions.