Instacart Customer Service Issues

I recently placed a big order for Christmas baking groceries from your service, totaling $[redacted].44. Unfortunately, due to my bank's security measure during the holiday season, the transaction was blocked. After contacting my bank and resolving the issue, they assured me that the payment could go through. I would appreciate it if Instacart could reprocess the payment and deliver the groceries to me. The grocery store is located at Northgate Hills shopping center, [redacted] N. Beltline Road, [redacted], and their contact number is [redacted]. Kindly contact me at [redacted] to confirm the delivery. Thank you, Bonnie White.

I made an order from Fresh Market, and my shopper informed me that the ground Turkey was out of stock. They suggested ground chicken as a substitute, mentioning a sale price of 3.99 per pound. I agreed to the substitution. However, when I checked my receipt, I was charged the regular price of 6.99 per pound instead of the sale price. The ground chicken package clearly shows the sale price, so I believe I was mistakenly overcharged.

I am an Instacart employee. I am experiencing a problem with my 12/4 paycheck. Despite being informed that it was marked as paid, I have not received it. According to a representative, it was supposed to be re-issued, and I was to be contacted by payroll within 48 hours. It has been five days with no contact and no paycheck. I urgently need to resolve this issue with someone from payroll. Unfortunately, the Instacart phone number is not working, and the app is not allowing me to connect to an agent. Please assist me with this matter promptly. My name is Patrick M., and you can reach me at [redacted], located at 60 Main Street, Spencer, MA.

One of the shoppers, Richard S., began shopping my order too quickly and added 6 ribeye steaks without my consent. When confronted, he denied adding them, blaming a supposed app issue and then his internet problem. Despite promising a refund and not actually shopping for me, it seemed suspicious that he added the steaks. I would like this shopper marked as suspicious for further review.

I encountered an issue trying to contact shopper support within the app. This morning, as I attempted to start an order, the app incorrectly indicated I was far from the store. Despite uninstalling and reinstalling the shopper app multiple times, restarting my phone, and adjusting my GPS settings, allowing Instacart constant access to my location, the problem persisted. Regrettably, my $32 order was canceled by the app due to the perceived distance from the store, affecting my cancellation rating. I made an 11+ mile trip to the store, only to face the same location error. Ultimately, the app removed my order, impacting me financially as well as wasting my time and gas.

I was mistakenly charged $9.99 last month, even though I was told there would be no more charges. Today, another $9.99 charge appeared. The customer service number was unhelpful and disconnected the call. When I tried to reach out through the website provided previously, it led me to tech support and charged $14.99. I need someone to contact me at [redacted]. I am tired of trying to reach out. If this issue is not resolved promptly, I will stop using this service, leave a negative review, and file a complaint. Thank you. Jean N.

I had two orders in my batch: one from William was canceled as they didn't have the items, and I managed to get all of Sarah's items. However, the app wouldn't let me proceed with Sarah's order until I canceled William's. When I tried to cancel William's order, it directed me to contact customer care. Following this, Desiree canceled the order, but now I can't access the entire batch to deliver Sarah's order. I'm currently at AJ Foods, unsure of what to do next. I've tried accessing the chat room on the app, but it indicates I don't have any active orders and that current order shoppers are prioritized.

Today, on December 15, I placed my weekly grocery order with Instacart for Aldi. Unfortunately, I received Simply Nature Cane Sugar instead of the Kirkwood Fresh Family Pack Chicken Thighs that I had ordered, priced at $4.95 and 99 cents per pound. This recurring issue with my grocery deliveries happens every weekend. Due to being handicapped with pre-existing health conditions, I rely on these deliveries as I cannot go out in public during the pandemic. I kindly request for this matter to be looked into. Thank you for your assistance.

I reached out to you on Friday, December 11, [redacted], regarding my grocery order from Fred's by Edward D. I have only received part of the order and have not received any further communication. The items I am still waiting for are one bag of Ruffles potatoes, night light bulbs for $2.99, Oreo wheat bread for $2.99, cherry tomatoes for $3.99, one dozen large eggs for $1.99, Hunt's canned tomatoes for $2.00 (2 cans), and Almond Breeze low-sugar milk (4 units amounting to $11.96). The total for these items is $29.01. I kindly request either the delivery of the remaining groceries promptly or a refund to my credit card. I urgently needed these items last Friday since I was unable to procure them myself. Please get in touch with me as soon as possible. Sincerely, Joyce J.

I recently received an email from Instacart regarding a pricing change. The email mentioned a variable service fee starting at 1.9%, but there was no clear explanation of what "variable" means. After contacting customer service, I was told that all deliveries would have a 1.9% fee, except for those with an annual plan. However, the concept of the variable fee remained unclear. I tried reaching out to the provided [redacted] number, but only received a recorded message redirecting me to their help line via email. I have sent an email for clarification but have yet to receive a response. It seems challenging to get a person to explain the variable fee situation.

Hello, this is Lori B., and my contact number is [redacted]. I am currently at Publix as an Instacart shopper. Unfortunately, my phone has stopped working right before I could complete the order. I managed to shop for the items and make the payment, but I can't swipe to confirm the delivery address. I've been using other people's phones to seek help, but so far, I haven't received any assistance. I'm feeling quite frustrated as I believe the customer will be confused and upset. Could you please help by messaging the customer about the situation? I would appreciate a response on this phone since I'm not sure what else to do. Thank you.

Hello, I placed an order on Saturday and received it on Sunday around 8:00 am or closer to 9:15 am. I normally order ground chuck, and the shopper has always picked out good meat. However, on Monday, when I went to prepare the ground chuck for cheeseburgers, it looked terrible. Unfortunately, I can't return it because I don't drive and don't have a cell phone to take a picture. I paid $13.00 and some change for it. I have always been satisfied with Instacart shoppers, but this time I received smelly ground chuck. I'm unsure what steps to take next. Thank you for your assistance. Brenda

I have been trying to reach out to you through various phone numbers for assistance with initiating my driving and shopping services. I recently acquired my debit card ending in [redacted]; however, the instructions provided are quite ambiguous. I successfully set up auto pay with BofA, and the confirmation was received. Nevertheless, I am now faced with uncertainty on the subsequent steps as I am unsure about the timeline indicated for the background check, ranging from 1 day to potentially 10 days. I would greatly appreciate it if you could furnish me with a support phone number. Thank you, Anthony L.

I reside in Pittsburgh and use a wheelchair. Due to heavy snow, my friends, who are over 70, are hesitant to drive. I'm willing to order groceries but encountering issues with my password on Giant Eagle and Shop and Save websites. Despite having sufficient credit for payment, I'm struggling to sign in. I haven't contacted the stores as I doubt their assistance. Running low on food, I need suggestions on what to do next.

I recently joined Instacart as a shopper, but I'm facing challenges with receiving shopping leads and alerts in Dalton, GA. I am interested in exploring opportunities in Ringgold or East or North Chattanooga for more leads. Unfortunately, the instructions provided are unclear, and the lack of a contact number adds to the frustration. This has led to a disappointing experience with the app and the service overall. My name is Saira Dominguez-Dudley, and you can reach me at [redacted].

Hello, my name is Faviola Hernandez, and I have a question regarding the bonus pay. I've been a full-service shopper since June and completed over [redacted] batches in [redacted]. I was informed that shoppers who achieve this milestone would receive a one-time bonus of $[redacted]. I even double-checked with an agent who confirmed this. I am wondering if there is a reason why I haven't received the bonus yet. I had plans for this money to cover some bills and errands. I can provide a screenshot of the confirmation I received from the agent. Thank you.

A complaint was posted on the Anchorage Best Page to Buy and Sell on Wednesday, December 16th, by Donna C., an Instacart worker in Anchorage, Alaska. The post included frustration about the tips she receives and contained inappropriate language. This behavior reflects poorly on the company she represents. It would be more professional for her to address her concerns through proper channels or consider alternative employment if she is dissatisfied.

The Instacart shopper at my Kroger store keeps attempting to buy alcohol with an expired driver’s license, creating a disturbance and delaying other customers, while persistently seeking approval from a manager. This has occurred three times despite being denied each time. As the store manager, I have turned her down twice, and she has made another attempt with our shift manager. We want to ensure she is no longer permitted to shop at our store.

Hello, my name is Melon Lewis, and my date of birth is 11/13/[redacted]. I am an Instacart shopper. I am having trouble accessing my account through the app or desktop because my old phone number, [redacted], is still linked to my account. I no longer have access to this number. I am trying to update it to my new number, [redacted], so I can resume shopping for customers. This issue has been causing delays for some time. Additionally, even after changing my password, I am unable to log in due to the verification code being sent to my old number. When I try to log in via the desktop site, I keep receiving an error code [redacted] after changing my password.

My account was mistakenly deactivated by your team, which is causing me financial hardship as this is my main source of income to support my children. I was assured that an order would be removed due to unforeseen circumstances, but the mistake led to the order not being cleared, making it appear as if I did not deliver. I urgently need my account to be reactivated to continue working. Thank you for your prompt attention to this matter.