Instacart Customer Service Issues

I did not authorize the $99 yearly fee charged to my account. I need a refund immediately. I recently paid a delivery fee even though I thought I wouldn't be charged due to my previous spending. Please return the $99 to my account promptly. After this is resolved, I plan to cancel my Instacart membership. Thank you.

I received my order with some substitutions made without my approval. The Silk Almond milk was swapped without consultation. Gala Apples were missing. Instead of 1 bag of carrots weighing 10 lbs, I received 4 bags. The Peak of the Market Broccoli Crowns were replaced with broccoli stems. The Bosc order of 3 kg was also substituted. The quality of the Ginger Root was very poor, and some bananas were overripe. Additionally, I was charged for honeydew since the cantaloupe was unavailable, but I did not receive it. I kindly request refunds for the Silk Almond milk, the overcharge on Gala Apples, the missing honeydew, and the excess charged for the broccoli. Thank you.

Hello, I received a notification from Instacart indicating a 5% cancellation rate attributed to me. Today, for the third time, my order was canceled by Instacart when I was already at the store ready to pick it up. These cancellations were not initiated by me. I went to a Kroger in Grand Blanc, a 22-minute drive for me, only for the order to be canceled upon my arrival. Subsequently, I managed to pick up a new batch and complete it. Similarly, today as I arrived at an Aldi store close by, my shopping list disappeared, and a new Kroger batch popped up, which I accepted. My cancellation rate went up to 5%, though earlier it was 2%. I would like to have the incorrect cancellations removed from my record. I have only canceled a maximum of 3 to 4 times, mostly due to the distance of the batch locations. I pay great attention to customer satisfaction and always strive to provide excellent service. Kindly address this issue to reflect my accurate cancellation history. Thank you for your assistance.

I have submitted two reimbursement requests for $[redacted].27 each along with a full copy of the receipt. Despite this, they have been unable to read the receipt and keep denying my claims. They are asking for a picture of the entire receipt, but it is too long to capture in one photo. How can I ensure I receive my $[redacted].27 reimbursement for the expenses I incurred on December 3rd when I had to use my own debit card since I did not have my Instacart card with me?

I recently received an email stating that my account was suspended due to a disputed charge. The situation arose because I initially planned to dispute only two packages of a single item. On November 15th, I made an order at Costco for 2 Amy Lu Organic Sugarhouse Maple Chicken Sausages, 2 lbs each, with the specific request for a refund if they were unavailable. Unfortunately, the shopper substituted them with 2 Amylu ABF Paleo Andouille Chicken Sausages, 16 Links, priced at $30.58. I am ready to resume my service and authorize the charge to be reprocessed, minus the $30.58 for the unwanted substitution. Kindly send me an updated bill without the incorrect item, and I will make the payment promptly. Thank you, Catie M.

Hello, I work at Instacart. I recently experienced a total loss on a delivery order and received a phone call regarding this issue. I am curious to know how this was resolved. Feel free to contact me on my cell phone. I have faith in your process and appreciate the reassurance from my recent purchases. Thank you.

Since receiving a negative comment before Thanksgiving, I have only been able to see and shop one batch. I have missed out on three promotions and a lot of money due to this issue. When I contacted Instacart last week, I was only offered a $9 batch during the chat session. Typically, I used to see between 8-20 batches available for me to choose from. On Sundays, especially during football games, there would be around 20-30 batches, but now I am seeing none. I am hoping this can be resolved soon so I can resume providing my community service. Thank you.

I purchased 15 items from Stew Leonard's for pick up today. Upon arrival at the scheduled time, my order was not ready, requiring me to enter the store, which I had wanted to avoid. I inquired with the customer service representative about my order, and he kindly checked to confirm that my name and order were received, but no Instacart personnel were present in the store. Fortunately, a helpful employee at the store completed my order and delivered it to my car. This experience has left me uncertain about using the service again.

Upon logging into Instacart, I was informed that I had 11 hours left to use my free delivery benefit. However, after placing an order for my mother, I discovered a $99 annual membership charge. I primarily use this service due to my current situation living in Georgia and needing to assist my mother in Merrillville, IN, who has COVID-19. I attempted to cancel the membership today, but was unable to do so since I had already placed an order. I do not foresee the need for this account in the future and would like to cancel, especially since the charge was just applied today. Thank you, Yolanda B. Home: [redacted] Cell: [redacted] Email: [redacted]

I recently received a Costco Instacart delivery and noticed that a couple of items I purchased are now on sale on the website. I contacted Instacart on 12/5/20 about the La Terra Fina Quiche Variety Pack and received a general response. The item is now discounted by $2.70 each. Similarly, the Del Destino Fire Roasted Peppers that I received on 12/3/[redacted] are now $1 off per item. These are not in-store specials but regular online discounts. Can I please request a price adjustment for these items? Thank you.

After my husband signed up for Instacart/Ralph's, he mistakenly used my email with his name "Jay." This led to a double order, causing a lot of confusion that took over 3 hours to resolve. Fortunately, James at Ralph's was incredibly helpful in fixing the issue. I would like to re-register with my correct name to avoid such problems in the future. The fees of $1.00 signup and $14.00 monthly seem excessive to me, and I'm hoping for some assistance with this. Both my husband and I have health issues, making daily tasks challenging. I had planned to place an order today, but time is running out. Any help would be greatly appreciated. Thank you. Christine Replogle

I received an email regarding the California shopper's minimum wage and the adjustments that will be made weekly to meet this requirement. As a California shopper, I'm unsure of the current minimum wage rate in California. Could you please clarify how this will affect my earnings? For instance, if I make $[redacted] with tips, will adjustments be made to meet California's minimum wage of $12.50 per hour? Thank you.

I need assistance urgently! Last week, while completing Instacart orders, my app suddenly crashed. Upon restarting, it prompted me to log in again. Despite numerous attempts with the code provided, I couldn't regain access. Consequently, I have been unable to work or receive the outstanding $[redacted].40 payment for my completed orders. Despite seeking help through the app's support section and contacting 7 Instacart representatives, my issue remains unresolved. I urgently require live assistance to rectify this situation regarding my inaccessible account and outstanding payment. Sincerely, Peyton Carey.

I placed an order with Aldi's today for groceries scheduled for delivery between 1pm and 3pm. Despite receiving a text confirming delivery to my door as requested, I did not receive anything. The front door was open, and we were waiting on the porch during the supposed delivery time. However, by 3:45, no groceries were received, but $70 was deducted from my checking account for the order. This is the first time I've encountered such an issue, and I am seeking guidance on how to either receive a refund or get the groceries I ordered.

I need assistance with my deactivated account due to a misunderstanding. I accepted a batch with 2 orders and unintentionally forgot to separate them during payment. When I noticed the error, I refunded to pay for each order individually, but my app only processed payment for one order. I couldn't complete the delivery, leading me to cancel the batch. I proceeded to other batches without repeating the mistake. As my account is now deactivated, I am unable to view or accept available batches. I require help resolving this issue promptly to resume shopping.

My account was mistakenly deactivated, and I require assistance to resolve this issue promptly. The problem arose when I accepted a batch that included multiple orders, and I unintentionally forgot to pay for them separately. Upon realizing the error, I promptly refunded the orders to pay for each one individually. However, the app only processed payment for a portion of the orders, preventing me from completing the deliveries and leading to the cancelation of the batch. Consequently, I have been unable to view or accept additional batches since my account deactivation. I would appreciate it if this could be rectified promptly so that I may resume shopping without further interruptions.

Hello! I applied to become an Instacart shopper a few months ago and was placed on the waitlist. Strangely, two of my friends, who live in the same area as me, were instantly accepted without any delay. One of them lives in the same zip code as me, and the other lives in a nearby town. They both completed the alcohol certification as well. I am puzzled as to why their applications were expedited while I have been waiting for months and am still on the waitlist. Any insight into this matter or an update on the status of my application would be greatly appreciated. I am a single father who is very excited about the opportunity to work as an Instacart shopper. Best regards, Anthony M. [redacted]

Hello, my name is Charlene Dilzer, an Instacart shopper. Today, on December 9th, I completed an order for my customer, Lois, from Stop and Shop in Kinnelon. Unfortunately, when the advisor from her senior home accepted some replacements for the unavailable items on her list, Lois did not like them. She is requesting a refund for The Kind Granola Bars and the 2 Pepperidge Farm cookie bags. I assured her that I would assist her by reaching out to you. Please respond at your earliest convenience.

I am a shopper. Yesterday, I accepted a batch for 2 orders worth $29. While in the store, I had completed 85% of the items when the power outage occurred, and we were asked to leave. I contacted the help desk, and they assured me I would be compensated for the batch. However, the batch was later canceled, and I have yet to receive payment for it. Furthermore, the cancellation appears to have impacted my rate unfairly as I did not cancel the order myself; it was done by Instacart. I have spoken with the help desk twice, and both times, they promised payment for the batch. Mike Y. [redacted] Red Pine Drive Shafter, CA [redacted]

I can no longer find the support for Instacart shoppers on the app. The option to contact support has disappeared, and instead, there is a message about high call volumes that remains constant, even during off-hours. Additionally, the app keeps telling me after each delivery that I haven't completed my batch, making it seem like Instacart may have been hacked again. This situation is making it very challenging for me as a shopper to address any issues for the customers I am shopping for. - M. Brewer