Instacart Customer Service Issues

I am curious about the schedule as well. It seems like the only early Sunday options are available. I have been diligently checking every day since Monday at 5 am for a Saturday slot between 8-11 am to no avail. They mentioned more times would be added, but that doesn't seem to be the case. I wonder when the new slots typically open up. Do they update around midnight? I reluctantly selected a time I am not keen on, hoping to switch it later. Have I missed the window? Best regards, E.

I placed an order with Costco and received it yesterday. I attempted to report an issue but did not receive any response. I ordered 2 free and clear Costco brand detergents, each costing about $20, but only received 1 detergent that is not the correct type. I cannot use it. I am seeking a refund for the total cost of the detergents, which amounts to almost $40. My name is Deanna Foley and my email for the account is [redacted] You can reach me at [redacted].

On May 15th, I placed an order at BJs for 2 wedges of smoked Gouda. Despite requesting 2 wedges, the system only allowed me to order by the pound. After being charged $29.96 for 4 pounds of cheese, I received 2 wedges weighing 0.84 pounds and 0.86 pounds, costing $6.29 and $6.44 respectively. This discrepancy in weight resulted in an overcharge of nearly $30. I initiated a resolution request yesterday, but despite receiving an email assuring me a response within 24 hours, no one has reached out to address the issue. I remain uncertain if my concern will be resolved by BJs customer service.

I encountered a few issues with my recent order. The first shopper, William, completed only the first store, although his service was good, and I was able to review him. Yashasta took over and finished the second store, she was fantastic - very communicative and sent photos for out-of-stock items. However, I was charged for items I did not receive or were incorrect, likely due to replacements for out-of-stock products. I would like to rate Yashasta, ensure she is well-tipped, and inquire about reimbursement for the missing/incorrect items. Thank you.

My name is Stephen Waltower; I've been working for Instacart for over a year. I have two missing payments and soon to be three on May 6, [redacted], May 13, [redacted], and now approaching May 20, [redacted]. You mentioned that the payments were made on May 15, [redacted], but my bank shows no record of it. I work diligently every day, and although I cash out to my account without issues, a glitch prevents my tips from going through. I've followed all your instructions but still have not received the payments. I've been in touch daily and the matter remains unresolved. I will seek legal assistance if necessary. Please contact me promptly as I plan to consult with a lawyer today. My phone number is [redacted] and my email is [redacted]. Thank you.

I have been waiting for 19 days for the payment center to contact me regarding ticket number [redacted]1 to rectify my direct deposit account information, as the previous attempt to pay me failed. I have not received payment for the first three weeks I worked, and it has been 19 days without any resolution. Unfortunately, there is no option on the app to edit my account details. If I do not receive assistance this week, I will consider reaching out to the media. Despite trying to access chat support for hours, there is no chat icon available on my shopper app for me to seek further help. Today is May 18, [redacted].

I recently noticed three unfamiliar charges on my credit card statement from a 4/20 order. I can only find a receipt for the first order (Pricerite) on my Instacart account, but the second order from Aldis is missing. The charges in question are as follows: $[redacted], $5.87, and $4.23, all dated 4/20. Can you please clarify these charges and let me know when I will be able to view the details of the second 4/20 delivery order online? Additionally, after experiencing a complication with the 4/20 Aldis order where two Instacart workers contacted me simultaneously, I contacted "GetHuman" for assistance as I couldn't find any customer service information on Instacart's website. Instacart explained that the issue was a system glitch and assured me I wouldn't be charged for the rejected order. Despite valuing the service, if these issues persist, I may have to cancel my subscription. I suggest Instacart provide a direct customer service contact for future incidents to better support their customers.

Hello, I wish to address my current collaboration with you at Instacart. I became a shopper on 04/14/[redacted]. In the past 42 days, I have managed to grab 22 batches, dedicating 3-4 hours daily to securing orders. Lately, this has become exceedingly difficult as orders vanish instantly once they appear due to bots, as per what your support team informed me. Despite reaching out to your support, the issue persists. I am attaching screenshots from today exemplifying this challenge. I seek a resolution to this problem, as I am committed to this job, evident from my ratings. I have diligently worked in the US and request fair treatment in line with constitutional rights. If this matter is not addressed promptly, I will escalate it to the Labor Department. I anticipate equal opportunities for all shoppers in Florida for a successful partnership moving forward. Eagerly anticipating your response.

I purchased items on 3/18 to help with a basement flooding emergency in Oak Park. Unfortunately, the damage was more extensive than anticipated, and I need a refund for all items except one. The store manager advised me to contact you to provide payment information for the refund within Instacart's 7-day return policy. My name is Carol Mahan Kimsey, and the last four digits of the card used are [redacted], totaling $[redacted].84. I must keep one item, the Hefty Multipurpose Large Trash Drawstring Bags costing $16.09, which was crucial for saving valuable possessions from the flood. My phone number is [redacted]/[redacted]. Due to high flood repair costs, this refund is essential. You can reach the Jewel store at [redacted]. I will coordinate with the manager for the return process before 3/25, potentially arranging for pickup. Please ensure the refund aligns with Instacart's policy. Thank you for your assistance.

I am reaching out because my account got deactivated. Around three weeks ago, I arrived in Kalamazoo, Michigan by plane, only to discover that a fellow passenger had tested positive for COVID-19. My reason for the trip was to pick up my granddaughter, whom I recently gained custody of. Upon arrival in Michigan, I, along with nine other passengers, were put into self-quarantine for 14 days. While in quarantine, my funds dwindled, and my granddaughter required diapers and formula. To support myself, I allowed a relative, who was looking after my granddaughter during my quarantine, to use my Instacart account to earn money. This was to help me gather enough funds to return home to Jacksonville, Florida. I deeply apologize for any inconvenience. Please consider giving me another opportunity. Instacart is crucial for me as it contributes to my income, especially now that I have added responsibilities. Thank you in advance for your understanding and reconsideration.

After making my second delivery, I received an email stating that my account was deactivated due to a customer reporting non-delivery of their products. When I handed over the bags, I had no idea this would happen. I tried to reach out through the app, but my chat ended abruptly. The chat option has disappeared, and I can't find any way to contact support. If my account remains closed, I won't be able to transfer my earnings as I need to complete six batch orders, and I've only completed two so far.

I am seeking assistance to resolve my cancellation rate issue. The app clearly states that cancelling batches due to safety concerns will not impact our rate. I have canceled batches upon discovering I needed to enter an apartment building during the peak of the COVID crisis in Connecticut. I have only canceled orders when I felt my safety was at risk. I have diligently worked for the company throughout the pandemic, braving challenging environments. The app promised no penalty for safety-related cancellations, and now I feel unfairly penalized after following this guideline. Despite contacting customer service several times for help, each call mysteriously disconnects post-assurance of assistance. I am questioning if the app is deceiving us about the cancellation policy. Will we face penalties for protecting our health and safety when cancelling risky batches? I appreciate your guidance.

Last week, two incidents led to my account deactivation. Firstly, a customer complained about the replacements, but after communicating, the issue was clarified, and she corrected the misunderstanding. Secondly, Instacart provided the wrong address for Marie in Robinsville, New Jersey, resulting in a delivery mistake, promptly corrected. Unfortunately, my account got deactivated without discussing my perspective. I have been an Instacart shopper for almost a year, risking my health during the pandemic. It is distressing to lose my only income source unfairly. I have reached out to Channel 8 news for support. The situation involving the customer (Marie) was complicated due to a mix-up caused by Instacart. I am eager to have my account reactivated to continue providing for my family and paying bills.

As the head cashier at Sprouts in San Diego, particularly the University City store, Instacart shoppers are mostly appreciated, but there are a couple of concerns we'd like to address. Firstly, there is an older female shopper named Dara who has been unfriendly and critical towards our cashiers when it comes to bagging groceries. To avoid any further incidents, we have instructed our staff to refrain from bagging for her due to her demeanor. Secondly, there is a new couple shopping with a language barrier. While we are happy to assist with locating products or suggesting alternatives, it becomes disruptive when they repeatedly seek help during transactions with other customers present. We are interested in knowing the procedures for reporting complaints about Instacart shoppers at our store. Thank you for your assistance.

I've had some recent issues with Instacart. Each time I try to edit my order post-placement, I encounter an error message preventing me from doing so. This has led to multiple frustrating experiences with shoppers making substitutions without consulting me, resulting in items I neither want nor need. Today's order was particularly disappointing, with early shopping leading to unsuitable replacements without any attempt at communication. Now, I'm left with unwanted items and seek compensation. In a previous instance, I received a $1 credit for moldy strawberries, but this falls short considering the ongoing issues. I'm hoping for a fair resolution this time.

Hello, my name is Melissa, and I'm an Instacart Shopper. I recently received an email stating that my account has been deactivated due to an issue with a customer claiming they did not receive their order. I need urgent assistance to clarify the situation. I believe it might be related to either the order I delivered on Sunday night when my phone was almost out of battery and I was unable to take a picture upon delivery, or it could be the order I completed yesterday on Memorial Day. I ensured both orders were delivered as per the customer's instructions. This is the first time such an incident has occurred, and I am willing to provide evidence, such as screenshots from Google Maps to confirm my location. I kindly request to speak with a supervisor or representative to address this matter promptly. Please contact me at [redacted] or via email at [redacted]. Thank you, and I hope to have this resolved soon. Melissa, Instacart Shopper

Hello, I am reaching out regarding my recent Instacart order. My mother, who is severely immune compromised and diabetic, relies on this service. Unfortunately, the recent delivery contained four regular 2-liter bottles of Cherry Coke instead of the requested diet version, which poses a health risk. Additionally, the shopper substituted the six 2-liter bottles of diet Sunkist with two twelve-packs without considering the specified replacement option. These mistakes are concerning, especially during a pandemic. I have been a regular Instacart user and have not encountered such issues before. I kindly request a refund for the incorrect items received. Thank you.

Dear Instacart Support Team, I am reaching out regarding the deactivation of my Instacart Shopper account. I kindly request your assistance in reactivating my account. Recently, there was an issue where I accepted a shopping order that led me to a location where there was no Publix as indicated by the GPS. Despite my efforts to resolve the situation by trying to shop at the nearest Publix, I was not allowed to do so, resulting in a negative rating. Additionally, I received negative feedback for a canceled order due to product unavailability. There have been instances where I had to cancel orders due to long distances, even though I have a designated work area. I would greatly appreciate your consideration of my past good performance and efforts in my shopping tasks. Sincerely, I.A. [redacted] [redacted]

This afternoon, we placed an order for delivery. After a two-hour exchange with the delivery driver, there were issues with items being refunded instead of receiving the replacements I requested. When the order finally arrived, it was chaotic. There were unrequested items like chicken breast instead of thighs and tomato sauce instead of diced tomatoes. Instead of following the replacements I selected, the driver just issued refunds without approval. My order now consists of only half of what I wanted and other items I did not order. Unfortunately, I am unable to prepare the meals I had planned and have extra items that do not fit my needs.

I did not authorize a $99.00 membership fee or sign up for a yearly subscription. Please cancel my subscription immediately. Also, remove the one-time monthly fee as I only made one order. I have been attempting to contact your company to cancel the monthly subscription and request a refund of $99.00 minus the May monthly charge.