Husqvarna Customer Service Issues

Since day one, I have had issues with my sewing machine, particularly the auto thread cutter causing tangles and multiple threads. This machine has been incredibly frustrating, leading to a lack of enjoyment while sewing. The design flaws, including the problematic table that came with it, have only added to my disappointment. Despite being a seasoned sewer for over 50 years, I am struggling with this OPAL 690Q model. Even after attempting to have it fixed, the problems persist, making it hard for me to continue my quilting projects. I feel let down after spending a significant amount on what was supposed to be my "dream machine." It's disheartening that I can't even go back to using my old machine. I hope to find a solution soon as I am unable to afford a new machine at this time.

I bought a Husqvarna model [redacted] with an 18-inch bar in November [redacted]. When I tried to use the saw, it wouldn't start right out of the box. I contacted customer service for a warranty repair, they issued a repair order, and I took the saw to a local dealer. After three weeks, I was notified that the saw was ready. Initially, it started but stopped after running out of gas. Refueling didn't help, and the saw hasn't started since. Reading customer reviews, I noticed this is a common issue for this model. Despite contacting Husqvarna customer service multiple times, I haven't received any resolution. I'm looking for a permanent solution, a refund, or a replacement with a more reliable saw model. I plan to escalate this concern to the Better Business Bureau if I don't hear back within a week.

I have a riding lawn mower that won't start. Despite following the advice of a professional online, who guided me through troubleshooting steps, the issue remains. The expert mentioned it might be a motor problem. Since I am unable to dismantle or repair the motor/engine myself, I need assistance. Are there any professionals available to visit my home and assist in resolving this issue? It's frustrating since I haven't even used the mower more than ten times.

I purchased a Husqvarna weed eater from Tractor Supply. Unfortunately, the weed eater is not functioning correctly. Despite having the receipt from July 28th when I bought it last year, the employees informed me that it was a demo unit with only a 30-day warranty. When attempting to return it, the employee who sold it to me was never available, and the staff couldn't assist me without his input. I left my contact details for him to reach out to me, but I have not received any communication. I am still in possession of the non-functional weed eater and seeking resolution for this issue.

I have only used my weed eater twice since purchasing it around 7 months ago. While using it, it suddenly stopped working. I took it to a local dealer, and after two weeks, they informed me that the piston was burnt up and the repair cost is too high. They mentioned that the broken part is not covered under warranty. The weed eater was $[redacted], and having used it only twice, I find this situation unreasonable. I would like a refund or a replacement weed eater. Thank you.

I purchased a Husqvarna zero-turn lawn mower, blower, and weed eater from Steven's Garage in Luverne, Alabama in June [redacted]. After using the blower only once or twice, it stopped working. The garage has had it since December [redacted] and it still hasn't been repaired due to a back-ordered coil. Originally, they said the part would arrive in April, but now it's delayed until June. I've been making payments on a product I can't use. I am frustrated that they haven't offered a replacement blower after having it for 5 months. They haven't been proactive in updating me on the status. I believe they should provide me with a new blower since it was a manufacturer defect. I am seeking clarification on this matter.

Hello, I recently purchased a Husqvarna YTH24V54 lawn tractor from Peavey Mart in Brandon, Manitoba. Although I was aware of some cosmetic damage and a reduced price, upon closer inspection at home, I discovered additional broken plastic pieces under the hood. These include a broken throttle control lever, two dash rubber bumpers, a left side air duct, an under hood air duct, and a few other minor damages. I am willing to fix these issues myself, as I am fond of Husqvarna equipment and have owned their tractors before. I have photos documenting the damage and the receipt available if needed. Despite these challenges, I am looking forward to restoring this new machine. Thank you for your assistance. Best regards, Shane N.

I purchased a z248f Husqvarna zero-turn mower from Lowe's last year. Despite being new to owning this type of mower, I realized that the anti-scalping roller assembly was missing from the deck during use. This caused the mower deck to dig into the dirt while I was cutting grass. I inspected underneath and noticed the bolt holes where the brackets and roller should go. Despite reporting the missing assembly to Lowe's, I was informed that they couldn't assist me as it should have been installed. I believe that selling mowers left exposed to the elements without proper assembly is irresponsible. The manuals for the mower were also delivered soaking wet. As a heavy equipment mechanic with experience in lawn mower maintenance, I require the missing roller assembly to address this issue promptly.

I purchased an HZ48 from Lexington Outdoor Equipment in Lexington, Kentucky, 2 years ago along with an extended warranty. Last year, I had it repaired due to backfiring and stalling issues. Recently, the steering arm broke, and I ordered a replacement around 10 days ago, but it's still being processed. I'm frustrated with the delay and lack of information from the parts department. The backfiring issue has also recurred, adding to my disappointment. At 67 years old, I expect more reliability from such a significant purchase. I question the quality of the steering arm and its durability. I hope to receive a prompt response and resolution to this matter.

Our mower has been at the shop since April. It's under warranty, but we've been informed that the parts are still unavailable. We are eager to connect with a representative to address this issue promptly. This mower, which is only 2 and a half years old, has encountered significant problems and has been to the shop twice. We are considering contacting the Better Business Bureau in WV due to the extensive delay and lack of communication. It is frustrating to be without a mower, especially considering we invested $3,[redacted] in it. Despite our attempts to reach out, we are only encountering automated recordings, which we find unprofessional.

I recently purchased a robotic lawn mower as a gift, and unfortunately, it arrived broken. I contacted the main office, and they informed me that I would have to wait four weeks for a resolution. This timeframe is not acceptable, as the item was defective upon arrival. I believe that the quality check process should have caught this issue before shipment. The battery pack specifically was damaged. If I had known about this, I would have selected a different brand. I urgently need this matter resolved sooner than four weeks. Waiting that long is unfair to the customer.

I recently experienced an issue with my new [redacted] [redacted] Mark2 chainsaw blowing a gasket after only 69 hours of use. This problem seems to be a recurring issue with this model according to others I've spoken to. Although my dealer has promised to repair it, I am not content with this resolution and have requested a replacement saw, which was denied. I am curious if the company is addressing this frequent issue or if customers are expected to cover the costs each time it happens. I have been a loyal Husqvarna customer for a long time, but I am now contemplating switching to Stihl. My incident number related to this chainsaw problem is [redacted]46. I hope to receive a response from you soon.

My new Husqvarna [redacted] XPG Mark2 had a head gasket failure after only 69 hours of use. After discussing with other users, it appears to be a common issue with this model. The dealer repaired the saw by replacing the gasket, 2 bearings, a piston, and 2 rings at no cost, but I am concerned it will fail again. Despite requesting a new saw, the dealer declined. I am disappointed and wondering if Husqvarna is addressing this recurring problem, as it may influence my future choice between brands. I have been loyal to Husqvarna for a while, but this experience has made me consider switching to Stihl. I hope to receive a response soon as this is my second attempt to seek assistance regarding this matter.

I purchased a Husqvarna P120 chainsaw on May 29, [redacted], along with Husqvarna oil and gas premix. The second time I attempted to use it, the saw started stalling when trying to power up. I took it to the nearest authorized repair center, where it has been for over five weeks now. They keep mentioning they are busy and will eventually address my saw. As a 72-year-old senior, it's inconvenient for me to make the 30-minute trip each way to inquire about the status of my new saw. I am disappointed in Husqvarna and the after-sales support. I am hoping for a resolution, such as receiving a replacement saw and having the service center return the old one. The service center is Joe Mechanic at 20 Ave. Besner, Dorion-Vaudreuil, at [redacted]. You can reach me at [redacted] or email me at [redacted] Thank you, Mike L.

I am frustrated and need to speak with a representative about my extended warranty. I find the online support unhelpful and prefer direct communication. I am willing to consider returning the saw for a refund if my issue is not resolved promptly. I am a loyal customer but am considering purchasing from a different brand if this matter is not addressed promptly. I eagerly await a response.

Hello, I purchased a Husqvarna helmet for my partner, which came with ear defenders to complement his beloved chainsaw. Unfortunately, one of the ear defenders has broken off near the base, requiring us to temporarily fix it with tape. However, this solution is not proving to be durable, and I am considering getting a replacement. I noticed that buying a new pair of ear defenders would be almost the same cost as purchasing a whole new helmet, which seems unreasonable given the short lifespan of the product. I regrettably do not have the receipt as I had not anticipated needing it. Any assistance you could provide would be greatly appreciated. Best regards, Tess.

I purchased a Husqvarna model YTH22V46 from Lowes with a three-year Bumper-To-Bumper warranty in June [redacted]. Recently, while mowing, the mower wouldn't move forward despite the engine and blades working. I found some broken parts on the ground and contacted Lanier Outdoor Equipment for repair, which cost $[redacted] for pickup. They mentioned the issues weren't covered under warranty, despite the bumper-to-bumper coverage. Additionally, the front wheels were misaligned from the start, the seat adjuster is faulty, and the mower assembly seems poorly done. These issues make it difficult for me to operate the mower due to my prosthetic leg, causing great inconvenience. As a disabled U.S. Air Force Veteran on a fixed income, I urgently need assistance getting the warranty honored or the mower replaced to maintain my lawn without incurring extra costs. Joel A.

I bought a Husqvarna 24/54’’ lawn tractor approximately 6 years ago. I maintained it well until I recently encountered issues with the Nikki carb on the Briggs engine. I have bought various Husqvarna products over the years and was really disappointed to see the low quality carburetor on this machine, which was quite pricy at around $[redacted]. It's hard to believe that an engine with a Nikki Carb is bound to fail. The cost of labor is adding up, and I feel misled by this lawn tractor purchase. I would like to have a face-to-face conversation about this matter. Thank you.

I spoke to Orlando online, one of your customer support representatives, about my recent issue with my new Husqvarna 46" lawn tractor Model [redacted]2, Serial 100322A121168. The mower had less than 5 hours of use when it started running rough and eventually died while in operation. After discovering a white residue in the fuel filter, I replaced it with a new one. The mower now runs smoothly, but I am worried about potential long-term damage. Orlando provided me with a local repair facility's contact information, but they require me to bring in the unit and pay a $60 fee for inspection. I believe the warranty should cover the repairs and transportation. I seek assistance as I am unable to resolve this matter with the suggested repair options so far.

On June 26, [redacted], I purchased a YT46LS riding lawnmower with a 10-year deck warranty. So far, I have been satisfied with its performance. However, a recent issue arose when one of the wheels detached from the deck. Upon inspection, the mechanic discovered multiple cracks in the deck and deck support system. When attempting to have the deck replaced under the warranty, I was disappointed to learn that Husqvarna refused to honor it. This has left me feeling frustrated and concerned about the possibility of a more significant malfunction during use. Furthermore, when I reached out to your dealer in Salem, IN, I was informed that they do not handle warranty work, adding to my dissatisfaction with the situation. I am hoping for a resolution to this matter promptly for a replacement deck at no extra cost to ensure the mower's safety and functionality. Thank you, Jim F. [redacted] S. County Rd 100W Paoli, IN [redacted] [redacted]