Husqvarna Customer Service Issues

Last spring, I bought an auto mower from Super Sod in Atlanta, GA. Initially hesitant, I was convinced by the salesperson to give it a shot. In hindsight, I regret not following my instincts. This purchase has turned out to be a disappointment. I am experiencing consistent issues with the equipment such as broken guidewires, boundary wire failures, and battery/power source malfunctions. I find myself having to mow the lawn manually anyways. I am hoping for Husqvarna to contact me as I no longer want this auto mower.

I own two HUSQVARNA zero-turn riding mowers with 54-inch mowing decks. Both mowers are Z254F models. I've purchased four belts for each mower, spending $90 per belt, but they keep breaking. Both mowers are under warranty, and one is over 4 months old with 46 hours of use, while the other is around a month old with 20 hours of use. I need assistance as this issue is costing me money and downtime. I want to hear from HUSQVARNA directly and not through automated systems. If I don't receive a call today, I might return the mowers and switch to a different brand. I maintain my mowers well, but the belt issue is causing significant inconvenience and financial loss. I prefer to resolve this with your help. Thank you.

I purchased a new Husqvarna mower, a Z-[redacted]-F [redacted]01-00, in January of this year. About a month ago, the mower belt broke. I discovered they had installed a half-inch belt instead of the required 5/8 v-belt, costing me $70. I had trouble contacting anyone at Husqvarna. Last week, the mower started stalling when I pulled the steering levers together. I had to continuously work them back and forth for it to continue running, sometimes taking several minutes. This is my second mower of this model, with the previous one giving me no trouble. When I contacted Lowe’s in Bardstown where I bought it, they informed me I need to bring it in for repairs, which is a 29-mile journey. They will have to send it to Louisville for repairs, and I will need to pay someone to mow my six yards, costing me $[redacted] a week. This experience has left me regretting not keeping my old mower. Purchasing from large chain stores like this has been disappointing. If I ever hear back from Husqvarna, it will be a surprise.

I bought a Husqvarna [redacted] chainsaw from Canadian Tire in Brockville, Ontario, but to get the extended warranty, I needed to purchase Husqvarna oil at the same time, which they didn't have. I reached out to support for help and was told to return the chainsaw to buy it in another city. I prefer Husqvarna to match my existing oil but can get a Stihl locally for the same price and extras. I'd like assistance without returning the purchase or buying from another place. Thank you for your help. Kevin R. [redacted] [redacted]

Regarding the YTH24K48D lawn tractor purchased on 04/13/[redacted] from Jensen Equipment in Pewaukee, WI. Following about 2 hours of mowing, a loud squeaking noise was noticed. The mower was greased multiple times, including the deck and steering shaft, which temporarily resolved the issue. However, after repeated attempts, the squeaking persisted. Upon inspection, it was discovered that the front wheels were loose and had ungreased zerts. Despite efforts, the problem continued. Jensen Equipment confirmed oversight in greasing two zerts on the steering spindles upon delivery. The mower is currently with them for repairs. Frustrated by the situation after spending $[redacted].00, seeking a replacement or effective repair. Any suggestions or similar experiences are appreciated.

I purchased a Poulan Pro hedge trimmer, model PR232, from Lowe's in Snellville, GA, on 5-5-[redacted]. After using it the next day and it performed well. However, on 5-17-[redacted], when I attempted to use it again, it had issues starting and eventually failed to turn on. Despite consulting the owner's manual for troubleshooting and contacting Poulan Pro for service suggestions, I still could not get it to work. After reaching out to the recommended service centers provided by Poulan Pro, most of the numbers were out of service and those that did answer informed me that they no longer service Poulan Pro products. I paid $[redacted].00 for the trimmer and an additional $29.00 for a warranty plan. I am disappointed with the quality of the product and would like a refund.

I bought a Husqvarna TS 242XD lawn tractor last July from Tractor Supply online as it wasn't available at the local stores. I have been searching for a mulch cover & kit for the fabricated 42” deck without success. I ordered a cover online but it was incorrect and lacked attachment hardware. I reached out to Husqvarna via email but only got a phone number ([redacted]) that was unhelpful due to long hold times. Could someone provide the correct part number for the mulch cover & kit for my TS 242XD with a fabricated deck, not the 42” sheet metal deck? I also need recommendations for stores in the Nashville, TN area or online sellers where I can purchase this item. Any assistance is appreciated. Thanks, J.C. Franklin, TN. [redacted] [redacted] [redacted]

I purchased a chainsaw from Loads around 10 months ago. After using it for only five to six minutes, it suddenly froze up. I checked the bar, which appeared fine, and even tried a different chain, but the issue persisted. This happened when Sally hit Pensacola, Florida. I've been using a [redacted] Husqvarna chainsaw for the past 18 years without any major problems. The new saw was intended for cutting larger trees my [redacted] couldn't manage. Despite taking it to a repair shop and being charged for a new bar and chain, the problem persisted. Even after multiple visits back to the repair shop with no resolution, I contacted Husqvarna for assistance. They recommended another shop, Champion Rental in Florida. They had it for six weeks, but after just three minutes of use, it froze up again. Champion suggested it might be an issue with the chain oiler. Despite the first repair costing around $[redacted] and potentially facing another $[redacted] charge, along with a year of ownership, 16 weeks of repair time, and less than three hours of use, I'm frustrated with the situation.

Regarding case #[redacted]-[redacted]-[redacted]-[redacted], I bought my Husqvarna robotic lawnmower from a dealer in Richmond who is now out of business and unable to fulfill the warranty. Following your recommendation in late December [redacted], I brought it to Little Red Barn in Harrisonburg, VA, an hour away from my distillery and farm. Despite promises of weekly updates, the repair has not been completed. After lodging a complaint with Husqvarna, an agent called the repair shop while I was present, but the work remains unresolved even though a 24-hour completion was assured two weeks ago. My 18 phone messages have been ignored, and I can no longer leave messages with them. I am considering involving the authorities and reporting both the repair shop and Husqvarna to the Better Business Bureau for either false advertising regarding the mower's quality or the customer service provided. I seek advice on the next steps, and if Husqvarna could fully reimburse my purchase and installation expenses, I would be willing to close the matter.

I recently acquired a new unit, the YTH18542, and I am encountering a few issues with it that are causing some inconvenience. Firstly, the seat adjustment mechanism is not secure, and the seat moves unexpectedly while operating the unit, which is a safety concern. Secondly, during the installation of the grass catcher support assembly, I faced difficulties with the shoulder bolts provided as they would not thread in correctly. I had to utilize a tap to ensure proper installation. Lastly, the upper chute screw assembly is flawed as it lacks a washer on the inside to prevent the screw head from pulling through the chute. I had to modify the assembly to address this issue. Overall, I am disappointed with the quality of this product.

I purchased a chainsaw in [redacted] with serial number [redacted]4 from your company based on great reviews. I returned it to Sno-White in Southington, CT, and they replaced it with a new chainsaw in [redacted] (serial number [redacted][redacted]). After using it twice, I took it in for a tune-up in fall. However, when I asked for it back after several months, they said the motor had failed, and the company wouldn't honor the warranty, despite it being a new chainsaw. The dealer blames COVID for causing issues with the parts, leaving me without a functioning chainsaw. Even though it's within the 2-year warranty period for the new chainsaw with the updated serial number, they refuse to fix or replace it. I followed their instructions and purchased fuel from them. I'm frustrated and just want my chainsaw fixed or replaced.

I own an older Husqvarna 235E chainsaw that needs a new blade. I contacted Husqvarna customer service on August 17, [redacted], and spoke to Vince. Despite being polite and helpful, Vince struggled to find the correct chain part number I needed. He quoted me $39.98 for the chain, tax, and shipping (Reference [redacted]87). After searching online, I found a 16-inch chain with 56 links at Lowes, but my chainsaw actually requires a chain with 52 links, making the 16-inch one too large. When I called back and spoke to Ivy today, she was patient but unable to resolve the issue even after consulting with a technician. Disappointed by Husqvarna's inability to identify the correct chain for my saw, I've decided not to purchase any more products from them. I've been a loyal customer with multiple Husqvarna tools, including a hedge trimmer and blower, but this experience has left me frustrated. Charles Koselke.

I purchased a Husqvarna riding mower from Lowes Home Center in Prescott, AZ on July 12. Unfortunately, the mower did not come with an owner's manual or the adapter for the washout port as expected. Despite contacting Lowes and receiving a downloaded manual from the Husqvarna website, I am still missing the original manual and adapter. A representative from customer service mentioned that the parts department would need to order the adapter and it would take 2-3 weeks. However, it has not arrived yet. While satisfied with the mower overall, not having the adapter makes it challenging to clean the underside of the mower deck. The reference number given during my call on July 14 is [redacted]43. I would greatly appreciate your help with this matter. Thank you, Don Williams

I bought a 128LD trimmer in August [redacted], using only HV premixed fuel for the extra warranty year. The unit has around 20-25 hours of use. I changed the spark plug in January [redacted], as I always do with small engines. Recently, it started well but kept shutting off after running for a few minutes, despite restarting easily. After a visit to an authorized shop, the carburetor was cleaned, but the issue persisted. The shop later found debris in the carburetor, indicating a fuel issue. I am considering contacting HV to inquire about a carburetor replacement as the fuel I use is clean and stored properly. The trimmer runs well between shutdowns, and I believe it is a carburetor problem. Dealing with this on a $[redacted] machine with little usage has been frustrating. I'm hoping for assistance from HV. Thank you.

On November 8th, [redacted], I contacted a Husqvarna representative regarding obtaining a physical copy of the manual with reference number [redacted]00. Unfortunately, I have not yet received the manual or any updates explaining the delay. As a senior individual, I find it easier to reference a hard copy. It's disappointing that there is no option for direct communication with customer service representatives. This experience has left me feeling let down by Husqvarna's lack of customer-centric service. In the future, I will not be considering any Husqvarna products. Sincerely, Tony G.

I purchased the Husqvarna 128LD just over a year ago, and it worked well until last week. After using it on Saturday, it failed to start on Sunday. When taken to a shop, they mentioned that the pistons and engine were damaged. I used the same gas can with oil mixture from last year for the first trimming of the season, following the 50/1 2-stroke instructions with non-ethanol gas. I am facing financial difficulties after quitting my nursing job to care for my 91-year-old mother, who passed away recently due to dementia. This unexpected expense for a new trimmer is very untimely, especially with the memorial service approaching in two weeks. I have previously owned other brands but preferred this lighter Husqvarna model due to my age and weight. Lowes, where I made the purchase, was not helpful. Any assistance would be greatly appreciated.

Hello, My [redacted] Vitpilen model year [redacted] is having issues. While riding, it suddenly loses power. The problem occurs sporadically and doesn't seem to be related to temperature. When I turn off the ignition and restart, everything is back to normal, or the issue happens again shortly after. I'm now hesitant to ride because I don't know when it might happen again. Have you heard of this before? Has this problem occurred with others? I've done several minor repairs and maintenance tasks. How can I narrow down or fix the issue? Taking it to the workshop involves effort and costs, and diagnosing a sporadic issue there can also be expensive. What can I do or do you have any tips? Thank you in advance and best regards, Stephan W. [redacted] [redacted]

I recently received an email from Orbit stating that they would replace my defective irrigation timer. The email mentioned that the old model, [redacted], was discontinued and would be replaced with the newer [redacted] model. However, despite the email confirmation, I have not yet received the replacement or any shipping details. I would appreciate an update on the status of this replacement. My mailing address is: Gary Baumoel [redacted] McNear Ave., Petaluma, CA [redacted]. You can reach me at [redacted] or [redacted] Thank you for your assistance in resolving this matter promptly. Gary Baumoel

I am having trouble finding the model number for my Husqvarna [redacted] X-Torq ([redacted] 16 60-01) chainsaw on the Husqvarna website. When searching for the model in the product, parts, or manuals sections, it comes up with no results. I need to talk to someone who can assist me in locating the correct parts list and diagrams for my specific chainsaw model. This is necessary for me to find the part numbers and buy a new Carburetor Needle Valve "Pin Retaining Screw" (although it's not exactly a screw as indicated in the diagram). Alternatively, I am looking for a Carburetor Rebuild Kit that includes the "Pin Retaining Screw". Your help would be greatly appreciated. Thank you.

I purchased a snowblower part, but received the wrong gearbox with a different attachment mechanism. When I tried to return it, I was charged $58 for shipping. Additionally, there was mention of a 15% restocking fee in an email, which left me frustrated. I tried to reach out for assistance, but was directed to sign up for a service to speak to someone, leading to further complications. I am feeling quite upset about the situation. All I'm looking for is a refund for the incorrect item, the return shipping cost, and a waiver of the restocking fee.