Hertz Customer Service Issues

As a Gold Plus Rewards member (#[redacted]1), I am experiencing difficulties booking two reservations for May [redacted]. Despite updating my profile and ensuring all information is correct, the website is still unable to process the reservation online. The prompt instructs me to contact customer service which I am trying to avoid due to long hold times. I typically enjoy the perk of skipping long lines by booking directly through Hertz, but this issue is forcing me to consider booking through AAA instead. I would appreciate assistance in resolving this matter to secure my reservations efficiently and without delay.

Hello there! I have a booking with your company in a few weeks. As an IKEA staff member, I heard there is a discount available. I would like to know the process for applying this discount. My reservation number is J[redacted]. My name is Richard Gasser, and my Member ID is [redacted]2. I appreciate any help with this and prefer written communication over phone calls. Thank you.

I arrived at New Orleans Airport today and took the shuttle to the offsite car rental center. The staff were friendly and provided the vehicle promptly. However, there was a delay at the car checkout due to a malfunctioning gate. After finally being directed to an alternate exit, I encountered a problem due to a vehicle blocking the path. Unfortunately, when I raised my concerns with the employee at the alternate gate, I was met with rudeness and indifference. There was no apology or acknowledgment of the issue. It took an extra 45 minutes to sort out the situation. It's important that employees understand the value of customer service and treat customers with respect and care in such situations.

Hello, my case number is [redacted]3, and I have been waiting for a refund since 11/25 with no success. Upon arriving at the Orlando airport to pick up my car, there was an issue with the payment systems not connecting, leading to the cancellation of my original reservation J[redacted]. Despite agreeing to a new full payment to secure the car, I have not received the refund as promised. I can be reached at [redacted]. Thank you, Mari Gatti.

This is the third time we have booked a Hertz rental through the Gold program. We were informed by a long-time employee that if you prepay, the Gold program can kick you out of the site. Unfortunately, today we did not receive a Gold rewards car, but a regular rental that seems to be a handicap accessible vehicle. Being loyal customers of Hertz, experiencing this repeatedly seems like more than a coincidence. Our Hertz gold number is #[redacted]30, and this marks our third occurrence. We are concerned about the situation and hope for a resolution. Deceptive practices like bait and switch should not be part of today's business standards. My name is K. Sims, and this occurred today at 12:00pm at John Wayne Airport in Santa Ana.

Hello, I'm Armando Gomez FLORES. I rented a car in Los Angeles on November 7, [redacted], with return at Tijuana Airport CBX on November 12, [redacted]. My Rental Record is #[redacted]90. I returned the car at Tijuana CBX Airport on November 12, [redacted], at 8:15 a.m. I was charged for the rental and everything seemed fine. However, I recently received a letter from Hertz claiming that I still have the vehicle, which is not true. Please provide me with an explanation of what is going on.

I recently rented a car on Saint Thomas using agreement number HAPO-[redacted]. I booked the car online for $[redacted], excluding tax. During pickup, I declined insurance as I have my own coverage. However, I was offered insurance at $23.99 daily, which was not clearly communicated. At checkout, I was surprised to see my total close to $[redacted] due to the insurance fee not being disclosed as a daily charge. I feel misinformed and would like a refund for the insurance. Any communication can be directed to my cell [redacted] or email [redacted].

We made several calls ahead and spent many hours on the phone with agents to confirm our reservation and make it clear that we needed a vehicle to go to Mexico. We were assured there were no restrictions and we could get a full-size SUV for our trip. However, upon arrival at the counter, we were informed that we couldn't take the rented vehicle to Mexico. This is incredibly frustrating. We were also quoted $44 a day for Mexican insurance for the full-size SUV. The misinformation has been very disappointing as we now need to find another rental car for our family vacation.

I rented a car in April [redacted] and picked it up a month later. The total charge was $[redacted].00 for the rental period, but the deposit was never removed from my credit card. I noticed this issue too late to involve my credit card company. I am requesting Hertz to refund the deposit hold on my MasterCard. The reservation number is J[redacted]9D8 under Elizabeth A. Tanner. I have the receipt saved in my email. Additionally, I returned the car on May 15th shortly after closing time, but was billed until the 17th. It seems I might have been charged for an extra 2 days.

Hello, My name is Lukasz Gluchowski, and I rented a car from you before Christmas with Order No. J [redacted]. I had a reservation, but I canceled it the same day on the 23rd of December. Unfortunately, I only received confirmation for additional insurance, not for the car. Over the holidays, I tried multiple times to cancel the car without success. On the 27th of December, I received another offer for insurance, but I couldn't cancel it anymore. My rental was supposed to start on the 27th, but due to communication issues, I had to cancel with you and was informed about the associated costs. I haven't been able to reach the company where I made the booking, so I am reaching out to you for help. My main issue is that I paid [redacted]€ for the rental but didn't have a car, and I still haven't received a refund from the company. I hope you can assist me.

Rental Record Number: [redacted]80 I rented a vehicle for less than 24 hours but was charged for three days. I never received any statement, invoice, or summary of charges. The vehicle was rented on 11/26 at 3:13 pm and returned on 11/27 at 1:22 pm. Unfortunately, there were no envelopes or pins to indicate the drop-off location, so I had to leave the keys inside the box. The security footage at the location should confirm the drop-off time accurately. I was charged $[redacted].23 for the rental, which does not match the rates I was given in writing for one day. I have contacted the local office three times. Initially, I was assured a refund would be processed since this issue is common with drop-offs. However, on the second call, I was informed that refunds cannot be processed locally. I then called the 1-[redacted] number, and they said they would need to contact the local office for more information. Today, when I followed up with the local office, they mentioned they couldn't access closed rental charges and redirected me to the 1-[redacted] number. I am requesting a callback to help me resolve this issue. [redacted] Bryan J.

I have been renting a Nissan Altima since before Christmas. When I picked up the car, I was informed that the front passenger tire was low because it was missing a valve cap. Even after replacing the cap, the tire continues to leak air. I have had to top up air in both the front and rear passenger tires every 4 days since renting the car. I am concerned that there may be punctures in these tires. Refilling them is particularly challenging for me due to my physical disability. Despite requesting a car change on Monday, I have been repeatedly informed by Hertz on Cassat Ave. in Jacksonville, Florida that there are no mid-sized sedans available. This situation worries me, as I fear a blowout while driving on the expressway with these potentially faulty tires. Despite Breon's efforts to locate a replacement car on Monday, no suitable option was found. I seek assistance in resolving this issue promptly. Thank you.

I was surprised to discover I have been charged $[redacted].00 for the rental instead of the $[redacted].00 I was initially informed about by a Hertz agent for late charges. Although the car was returned on the 11th due to an incident, I provided all required details to Hertz. They reassured me I wouldn't be responsible for any fees given the circumstances and I left a $50 deposit to cover any remaining costs. Despite requesting a bill and for the deposit to be applied to the owed amount, I never received the bill at my address. Hertz's constant calls and messages are causing me distress, despite me explaining the situation. I am eager to resolve this promptly and would appreciate a swift response to address the issue before involving my insurance company.

Help Needed with Rental Issue I rented a van in Tuscaloosa, Alabama on August 4, [redacted], but there was an error in how it was returned. The rental was originally a car, but due to excess inventory, I was offered a cargo van. I drove it to Pensacola and dropped it off at the airport on August 5th. The vehicle wasn't taken to the usual return spot, as I was unsure of the height restrictions. After a couple of days, Hertz contacted me repeatedly, claiming I had not returned the van. Months later, I discovered a $[redacted] charge on my credit card for the one-day rental. Hertz mentioned the van should have been returned offsite, not at the airport. Despite my efforts to dispute the charge with my credit card company, Hertz has not refunded me. A Hertz representative suggested the van likely sat at the airport. I need assistance in locating the van during the disputed period and clarifying the situation with Hertz. Your help is greatly appreciated.

I reserved a Mini Van for a one-way rental to pick up my RV in Louisiana on February 25. Despite confirming the reservation twice, I was informed last minute that the vehicle might not be available. They even suggested a possible SUV alternative and previously couldn't guarantee a 4-wheel drive. Now, on February 21, a Hertz agent called to say they couldn't fulfill the reservation for the next day, leaving me stranded. Despite my explanations, they couldn't promise a solution. It's disappointing, especially from a company known for good customer service. Now, my RV pickup is in jeopardy. I don't know what else to do. It seems like having a confirmed reservation means nothing. Is there someone I can contact or steps I should take to resolve this issue promptly? Michael C. Evergreen, CO [redacted]

I made a reservation for a rental car with Hertz through their website as a member of their loyalty program and AAA. Upon arriving at the rental office, I was informed that I was on a rental suspension list and they couldn't provide the car, despite already charging my credit card. I've tried contacting them on various numbers, including the [redacted], but no one answers. I've been on hold endlessly with no luck. Their offshore customer service just redirects me back to the same number. I'm frustrated as they won't offer a solution or a refund. I request to be taken off the suspension list, receive the car as reserved, or have the charges refunded promptly.

I was only offered a cargo van as the most affordable option by Hertz. The van has been displaying problems since I got it, and now it refuses to start. Unfortunately, my roadside assistance won't assist as it's considered a commercial vehicle. I have made daily reports of the electrical issues to the local office, and they have been documenting the irregularities. Despite this history, they are asking me to contact Hertz roadside assistance and cover the costs myself. I've expressed my concerns since the first day, and I am looking to speak with a manager to waive the fees before involving Roadside assistance. It's proving difficult to reach a manager as the only person available at the local office is a young employee who claims there is no manager present.

Hello, I attempted to make an online booking at LAX using my Gold Membership number ([redacted]0) but could only find large sedans available, which I find difficult to drive in the US. When I made a reservation as a guest, I could book a Ford Focus, which suits me better. The reservation number is K[redacted]1E8, and I would like it to be linked to my Gold Membership for a smoother pickup process upon arrival in LA. I am open to prepaying for the reservation. I have a long drive ahead after collecting the car, so avoiding lines is crucial. I have previously had seamless experiences with my Gold Membership. I appreciate your assistance in transferring this reservation to my Gold Membership. Thank you, Terence (Terry) Malone from Ireland.

On April 5, [redacted], my husband and I rented a vehicle from Hertz at Charlotte Airport. Our reservation was from April 5 at 6:41 pm until April 8 at 4:00 am. The daily rate was $[redacted].29 with a $50 per day upgrade fee. We inquired if returning the car on April 7 at 6:00 pm (making it a 2-day rental) would result in a credit, to which we were told we would receive over $[redacted] in credit if we returned it early. However, upon returning the car on April 7 at 5:50 pm, our credit was only $50. Hertz had increased the daily rate to $[redacted].75 without informing us about the rate change for early return. This led us to incur additional costs for Uber rides totaling $80 due to our early return. Despite our attempts to address this with Hertz, we were simply informed that the rate changed along with the rental conditions, which we find unacceptable and misleading.

I'd like to express my frustration with Hertz's Rental Policy. I had reserved an SUV in Knoxville, Tennessee from April 3rd to the 7th, [redacted]. When I arrived at the airport rental location, my driver's license and my family's licenses couldn't scan into the system. Despite arriving before the terminal closed, we were unable to get the rental vehicle as per the scanning policy. We were not allowed to make a copy of the licenses for verification. We were fortunate to find another rental terminal still open and had to pay an additional $[redacted] for a different vehicle. Although Hertz offered a $[redacted] voucher for the inconvenience and explained their policy, I was disappointed with the experience and will not be renting from them again. I will be sharing my negative experience with family and friends and leaving a poor review on the website. Thank you. - Lee Ann Bennett