Hamilton Beach Customer Service Issues

Towards the end of last year, I bought one of your toaster ovens. I carefully read the manual and was disappointed to discover that I could not use aluminum foil in it for cooking. Furthermore, the manual advised that if it overheats, I should open the door to let it cool down. I'm curious, why would you manufacture a toaster oven that can't have aluminum foil inside and that overheats? Unfortunately, the toaster oven overheated and would not function properly after that. This happened after only using it approximately six times. I believe I paid around $69.00 for it at Walmart. Since we didn't opt for the warranty and Walmart wouldn't accept a return, I now have a useless appliance taking up space in my home. What options do I have since I no longer want it and my local recycling center doesn't take electrical appliances? It feels like a waste of $69.00.

I bought a Hamilton Beach Rice Cooker, Model # [redacted], but it doesn't work correctly. When I tried to cook rice, it initially said 30 minutes, but then it continued adding time, reaching 45 minutes more than expected. The rice ended up overcooked. The same issue occurred with farro, where it added 1 hour and then 2 hours. I believed this machine was supposed to save time, but it seems to be malfunctioning.

I purchased a BrewStation model [redacted] with serial number D3602CN in December [redacted]. I have submitted warranty request forms twice in the last 5 months without any response. The BrewStation leaks constantly, causing stains on our countertops. We have resorted to placing it in a roasting pan to catch the leaked coffee. We have tried calling but only received a message instructing us to submit requests online. Despite my husband, Scott P., submitting online forms, we have not received any response. I am looking for alternate ways to contact you. Thank you. - Colleen P.

Hello, I purchased the Hamilton Beach Model [redacted] Series A3871ER. Initially, it worked well but later started malfunctioning. The panel lights would turn off randomly and then come back on after a few hours. When I try to start it, it only works for a few minutes before shutting off again. After researching online, I discovered similar complaints indicating a possible manufacturing defect in my batch of products. I have documented the issue with photos and a video demonstrating the malfunction. Let me know if you would like me to share it for further assistance.

I received a Hamilton Beach Food Processor as a gift from my son purchased from Amazon around 9/20/20. I have assembled the bowl with the chopping/mixing blade inserted. However, when I try to turn on the control knob, it is stuck in place after clicking the bowl in place. I am disappointed as I was looking forward to using it to make Christmas cookies. Any advice on how to fix this issue would be greatly appreciated. - Elizabeth I.

My Hamilton Beach electric kettle has stopped working. I've been trying to reach customer service for the past 6 hours and I'm frustrated by the amount of time I've spent trying to get in touch with Hamilton Beach customer service. Due to the difficulties in contacting you, I estimate I've wasted approximately 6 hours x $12/hour = $72. I simply request that you send me a replacement without further delay and improve your contact information.

I purchased a Hamilton Beach hand mixer on Saturday, the 18th. When I arrived home, I discovered that the attachments were missing. I attempted to contact the provided phone number, but was directed repeatedly to visit the website instead. This process is frustrating; I believe companies should prioritize addressing customer concerns directly. I am looking for a phone conversation to resolve this issue. Please reach out to me at [redacted]. I would prefer speaking over the phone rather than communicating through email.

There seem to be some concerning issues with upper management at this company, particularly with someone named Chris from Virginia. It's noteworthy that he only wished one member a Merry Christmas while ignoring others. His behavior at the Southernpines warehouse is questionable. One might wonder if there are underlying issues with his interactions with the majority of Black employees. It appears that Chris lacks essential training in employee and management relations. It's important to remember that he is just a man, not a deity, within the company like the rest of us at HBBC.

I recently emailed regarding an issue with my can opener, model [redacted], purchased on the 20th of this month. Within a week of using it, I found that it stalled on two separate occasions with cans of different sizes. Upon inspection, I noticed that though the motor was running, the cutting process was not functioning correctly. The geared wheel seemed to be moving in an elliptical motion rather than a circular one. Should I return the whole unit or just the detachable can opener head?

I am extremely disappointed with this coffee pot! I previously owned a Hamilton Beach model, and it failed to make coffee correctly within a year. Hoping for better results, I purchased the FlexBrew, but it has been a huge disappointment. The single-serve side's coffee basket is difficult to empty, and using pods has been a disaster. Today, the machine wouldn't even brew the coffee as the lid wouldn't close properly. This has been the worst coffee maker experience for me, and I have decided never to purchase another Hamilton Beach product. I plan to escalate this issue to higher authorities for resolution.

I have a problem with my Flexbrew coffee maker model [redacted], which I received as a replacement on November 25, [redacted]. Despite cleaning it with a vinegar solution, it still malfunctions. Grounds overflow, especially on the bold setting, and the single-serve side dispenses water into the carafe instead of the cup. For a new coffee maker, this is unacceptable. I am seeking either a refund or a replacement with a different Flexbrew model like [redacted].

My wife and I purchased a new Hamilton Beach FlexBrew for our joint anniversary around November 23, [redacted]. On January 28, [redacted], we noticed significant water leakage from the unit before and during brewing. Despite checking for cracks, we couldn't find any. Upon returning the FlexBrew to Ollie's, where we bought it, they refused to help and advised contacting Hamilton Beach for a replacement. As seniors, we are disappointed by Ollie's customer service and hesitant to use the leaking coffee maker. The specific model is A124, Model [redacted], Series F3391CE. We appreciate any assistance in resolving this issue. We have been loyal Hamilton Beach customers with a long-lasting hand mixer, but this recent experience has left us concerned. Thank you. - John B. McLane

I received my coffee maker yesterday, and after cleaning it this morning, I encountered an issue where the water container would get hot but no water would come through to make the coffee. Despite following the manual that came with it, I couldn't get it to work. I am a big coffee lover, and my mornings just aren't the same without it. I purchased this coffee maker from Walmart's website and would like to return it for a functional one. However, I couldn't find any return instructions in the package. Can you please assist me with returning this item for a replacement that works? Thank you for your help. Merrill Wyatt

I bought a coffee maker for my mother from Sam's Club online in November [redacted]. It had a 5-year warranty. The model number is [redacted] and the serial number is G3002CE. The unit stopped heating water. I am disappointed in how Hamilton Beach has handled this issue. Despite the warranty, they refused to help and only offered a discount on another coffee maker. This treatment is unacceptable, especially towards an elderly customer. I will be returning a new, unopened FlexBrew machine for a refund due to this experience.

Hello, I received a Hamilton Beach coffee grinder, model number [redacted], as a Christmas gift. Unfortunately, I've only used it twice and it has completely stopped working. There was a strange burnt smell before it stopped, like it overheated. Additionally, I discovered that the lid is cracked/broken. I tried contacting eparts as suggested on the box, but they couldn't find the model number and then directed me to Hamilton Beach, which was unresponsive. I searched online and found multiple numbers to call, none of which were helpful. It's frustrating that a $50.00 appliance is already malfunctioning within three months of use. Moreover, I find it odd that the warranty for this grinder is shorter in the USA compared to Canada. This situation is truly unacceptable. Thank you, JJ

I've had issues with my second Hamilton Beach 1.7L Electric Kettle. There is a brown film every time I use it, which is frustrating. While cleaning with vinegar helps, it always seems to be too much effort. Unlike the first kettle I owned, this one is a terrible pourer. I purchased it at Target in Bedford, NH, on 1/19/20. I was considering returning it, but unfortunately, they are out of stock. I am disappointed and uncertain if I would purchase this kettle again, as the first one served me well for about 7 years. - Jean Kelley

I have been in communication with your customer service department regarding a warranty repair or replacement for my Model 80335R Fresh Grind Coffee Grinder, which I purchased in April [redacted]. I encountered issues when trying to use it for the first time in August [redacted]. Despite being informed that stock was being replenished, I was recently notified that my purchased model is no longer available. I am disappointed with the responses I have received, as they do not align with the Limited Warranty terms outlined for the product. Customer Service representative Jessica M. has mentioned options for selecting a different model and paying the price difference, which contradicts the Warranty terms. While I understand the responsibility for shipping fees as outlined in the Warranty, I am frustrated with the lack of resolution and would appreciate discussing this matter with a higher-level representative. Hamilton Beach Customer Service possesses the detailed email chain related to this ongoing issue.

I bought my third Hamilton Beach 12-cup Programmable Coffee Maker from Amazon. Unfortunately, each of the coffee makers has failed me. The latest one only lasted five weeks before breaking. I used to trust Hamilton Beach products, but now it seems like profit is valued over quality. Outsourcing manufacturing to Mexico or China may lead to inferior products. I can't blame Amazon for the malfunctioning coffee maker.

I recently bought a Hamilton Beach coffee maker and enjoy using it. However, I am struggling to find the optional water filter and the permanent filter basket for it on your website. The instruction book mentioned that these items are available for purchase, but I have spent too many hours searching without success. I would appreciate it if you could help me locate and purchase these items as promised. Thank you.

I bought a custom grind coffee bean grinder, but it doesn't work. I tried the troubleshooting tips provided by customer service with no success. They sent me a replacement, yet the new one has the same issue. I've tried different outlets and troubleshooting steps without success. I'm unsure what I might be missing. I need technical support to resolve this. Thank you in advance for your help.