Haband Customer Service Issues

I previously asked for this to be cancelled, but I've been informed that I have a $15.00 gift card. I do not want it. I noticed a charge on my Sears Citi Credit Card from 3/30/17 for $14.97. I plan to unsubscribe from your site, discard the catalog, and cancel the credit card linked to the "my account" page, as it seems unchangeable. I will dispute any future charges on my statement.

Order: # [redacted] Order Date: Wednesday, 5/3/18 Total: $94.95 Zip Code: [redacted] Customer: D. Sive I have been repeatedly calling customer service to check on my order, placed a week ago, only to find it still in process. I am frustrated by the lack of information provided. Upon contacting customer service for the third time, I was disappointed by the rude responses. I was informed that it could take over three weeks to receive my order as it takes 7 business days to process online orders and an additional 6-8 business days for delivery. Moreover, it was revealed today that most of the items I ordered are out of stock, contrary to the information available when I made the purchase. This inconsistency in the availability of stock is alarming. I urgently needed the shorts I ordered. If the delay is indeed going to be another 2-3 weeks, I would prefer to cancel my order.

The customer service numbers were not helpful. I only found one option that connected me to a real person after not selecting any menu numbers. Since I don't have a Haband Card, it's challenging to conduct any online transactions without it. When prompted to provide my card number or state that I don't have one, I chose the latter. They then requested my complete social security number, which I am not comfortable giving over the phone or online. I believe it is unreasonable to require reviews to contain a minimum of one hundred words. Expressing a complaint or issue concisely should be sufficient. Once I spoke to a live representative, they were courteous, supportive, and spoke fluent English. The main issue lies in the difficulty of directly reaching a live person through the customer service numbers in general.

In April, I placed an order with your company for 3 pairs of men's jeans, but received the wrong size. I followed the return instructions, including a check as directed, and shipped it back. After being informed the order was received and being processed, I waited over a month, but the correct sizes never arrived. After numerous emails to customer service with no success, I called the ordering phone number and finally spoke to a helpful lady who found my expedited reorder. Despite clearly specifying size 48 and changing twill tan to black, I was informed today that 3 pairs of size 42 jeans were shipped instead, with one of them being twill and not black. This ongoing issue has left me extremely disappointed and frustrated with the service provided. Given the repeated errors and delays, I am unsure how to proceed without incurring further costs for shipping and handling.

After recently being discharged from the hospital, I placed an order for 2 pairs of slippers from Haband with Order #[redacted]. Unfortunately, I encountered some difficulties during the ordering process with a new employee who seemed unsure. Despite being promised delivery within 6-8 days, my order was still processing on the 16th. When I requested to cancel my order due to my medical condition, I was informed that it was not possible and that I would need to return the slippers for a refund. This situation has caused me unnecessary stress and inconvenience as I am currently dealing with swollen feet and legs post-hospitalization. I have been trying to contact the corporate headquarters without success, which is disappointing. I hope to have my order cancelled and a refund issued promptly to my credit card.

I purchased $[redacted].71 worth of clothing under order number [redacted], which included 7 pairs of Casual Joe slacks. Two of the slacks were faulty, one with a belt loop defect and the other missing a button. I returned these items with the completed invoice and a written request for an exchange. I was informed over the phone that instead of an exchange, I would receive a refund and was wrongly charged for shipping. I have asked for this discrepancy to be investigated. During today's call, I requested a new order for the two faulty slacks, and the agent offered a $5.00 discount and waived the shipping fee for the new order, #[redacted]. I was mistakenly enrolled as a VIP member and would like to be unsubscribed and refunded for any charges. Thank you for your assistance. - James H. Borcherding, [redacted] Laurelcrest Circle, Valrico FL [redacted].

My wife's order # [redacted], placed on June 21 and cancelled, led to a $14.99 charge on our Discover card. After discussions with multiple customer service agents, they acknowledged the owed credit but have not processed it yet. John confirmed on July 16 that the credit should be issued in 3 to 5 days. Diane left a message on July 20 regarding the billed cancelled order. Despite Bev's assurance on July 24, the credit has not been issued, and she was unable to provide reasons. She declined my request to speak to a supervisor. While the amount in question is small, the delay is exasperating. The initial cancellation was due to unauthorized charges on our Kroger card totaling $[redacted] or $[redacted]. The card was only used for my wife's June 21 order at Haband. I hope for a prompt resolution to this issue.

I was informed via email and phone that I would receive a refund for my VIP Plus membership. However, I only see half of the refund reflected on my credit card statement, covering 19 out of 38 payments. Before taking further action with my credit card company, Better Business Bureau, and Attorney General, I would appreciate clarification on when I can expect the remaining refund to be processed. Refund Confirmation Sat 7/14/[redacted] 4:41 PM From: Haband VIP Plus To: p***[redacted] Your refund request has been successfully processed and should reflect in your account within 2-5 business days. Thank you for trying Haband VIP Plus, and feel free to reach out if you need more assistance. For inquiries, please contact us at [redacted] or email [redacted] Best regards, The Haband VIP Plus Customer Service Team Member ID: [redacted] This conversation has been recorded

On September 16, [redacted], I contacted you regarding an issue with the size of the pants I received. Although labeled as 36-Short, they are closer to a 30" or 31" waist, which is too small. I am disappointed as I specifically ordered the correct size for an upcoming vacation. Additionally, I have yet to receive the gray pants, and I am concerned they may be the same incorrect size. I kindly request guidance on the return process for the wrong pants at your expense and how to proceed if the second pair is also incorrect, as I prefer to exchange them for the right size instead of a refund. I have been a satisfied Haband customer in the past and hope to promptly resolve this situation. Looking forward to your assistance. Sincerely, B.V. Cooper.

To whom it may concern, I placed an order on 9/6/[redacted] for 4 knit pants (found on page 47) and a 2-pc. simulated pearl and crystal stretch bracelet set (from page 52). The total amount was $61.95, with an additional $8.95 for 3 to 5 days delivery. I included check #[redacted] dated 9/6/18 and used promo code X2C for free shipping on orders of $25.00 or more. It has been 18 days, and my items have not arrived. Haband did not meet the delivery deadline, and I have not received any communication regarding this issue. I am requesting a refund of the $8.95 for the delayed shipment and would like an explanation from Haband. Sincerely, Jose R. G.

Hello, my name is Justice Alexandria. I made a purchase with your company on October 3rd, and my card was charged $97.89 on the same day. Subsequently, two more charges were made to my card on October 4th and October 10th for the same amount. Despite several attempts to reach out to your customer service by phone, I have not received any assistance. The order number is [redacted]. My bank advised me to contact your company on October 4th to resolve the multiple charges, but the issue was not addressed, and additional charges were made. I requested to cancel my order on the 4th, and if it was shipped, I would refuse it. I am requesting a refund of the three unauthorized charges promptly. If the refund is not issued within the next 24 hours, I will pursue legal action for fraud.

I returned the merchandise I ordered a while ago, but I keep getting charged for it. Despite informing them in advance that the products would be returned, late fees are accumulating for non-payment "on time." This issue has even affected my credit score, dropping it by 65 points due to a late payment report. My account credit has dwindled to $0 because of this unresolved matter. I've contacted customer service about three or four times, but the problem persists. I am considering involving my lawyer to address this situation. The customer service should improve as I was assured multiple times that the issue was resolved, yet it persists. Additionally, the service from Jenna, the Asian representative, was unsatisfactory as she made me hold for two hours while dealing with my queries, displaying rudeness. I am extremely frustrated and require a prompt resolution.

I am having an issue with my recent order. I am disappointed that I did not receive the free travel blanket and pillow as advertised in the catalog. Despite placing a $[redacted].92 order, the inclusion of the gift was not honored. I am frustrated that customer service was unable to rectify this by applying the gift to my order retroactively. I would like to cancel my order immediately and receive a refund. Additionally, I am clearing my Blair card next week and will not be patronizing this company again. I am serious about this decision and will not reconsider. Thank you for your attention to this matter. Sincerely, V.S.

Regarding my order # [redacted]7, the issue remains unresolved despite my attempts to contact a representative. I am still seeking a refund and would like to cancel the order. Hello, I am reaching out about including the free gift of a travel blanket and pillow from my catalog with my order instead of a 25% off promotion. I was informed by customer service that this adjustment is not possible as I did not supply my catalog customer number during the online order. I was hoping for some flexibility for HABAND to add the free gift afterwards, but it seems this is not an option. Therefore, I kindly request to cancel the order. If it is shipped regardless, I will return it and expect a refund of any incurred postage and shipping charges. This experience has been disappointing, especially during the holiday season. It appears that HABAND may not need my business anymore, which is unfortunate. Thank you, V. S.

I am writing to express my disappointment with Haband Order # [redacted]. Despite clearly requesting a size Large over the phone, I received the item in a Medium size. This is concerning as the recipient is housebound and unable to return it. I have been a long-time customer of Haband, and this is the first time I have faced such an issue. I kindly request either a correction to the order or a replacement in the correct size at no additional cost, considering the circumstances. Given the recipient's age of 85, it is impractical for them to handle the return process. I believe this error was due to the ordering telephone clerk. I can be reached at [redacted], and I would appreciate being informed of the steps you plan to take. Regards, Jack Adams (Customer # [redacted]-[redacted]-[redacted])

I need assistance with an order issue regarding TWO Grandmas fruitcakes. I placed the order on Oct 11 and have not received it yet. UPS claims they tried to deliver but stated I had moved, which is untrue. I have been at the same address since [redacted]. Despite receiving a postcard from UPS on 10/22 to arrange delivery, UPS had already sent back the items before the deadline. Order #[redacted]. I have contacted customer service multiple times and was promised expedited resolution, yet my order has not arrived. I am frustrated with this prolonged situation and request a supervisor or manager to contact me directly. I prefer not to communicate with the call center in the Philippines. Thank you.

On February 16, [redacted], we ordered an embroidered eyelet tunic, only to be informed that it was out of stock and would be available in late March for an early April delivery. Despite receiving several notices indicating the item is still unavailable, Haband has included the same tunic in their latest monthly magazine. This repeated false advertising has greatly damaged our trust in Haband. My wife, Lin, whom I am husband to, is the primary account holder. We urge Haband to address this issue promptly and improve their advertising practices to avoid further disappointment.

I received an email today stating that Hawaiian shirts and shorts in sizes L and XL totaling 5 items were ordered from Haband using my Haband Card, which I no longer had available credit on as per my conversation yesterday. I typically only order sizes 4X to 6X, and my recent order consisting of 6X men's shorts, tees, and incontinence underwear was just delivered two days ago after a 5-week wait. I did not place any orders on April 28th, yet I received an invoice for 5 items that I did not purchase. I am requesting the immediate cancellation of this order. As my Haband Card is new, I am concerned about the security and would appreciate a different card number for future transactions. It seems someone has falsely used my name to make these purchases, and I urge you to verify the shipping address for these items as it may not be mine.

I am disappointed once again with my order! The slacks I received are not the ones advertised. The advertisement clearly shows slacks with a wide stitch waistband, but the ones I got have a roll band with elastic. I wish to return them and receive the correct style with the stitching. Do you require a photo of the advertisement for reference? The order number is #[redacted], and the item number is #86K-AO69U. Could there have been a mistake with this item number? I am hoping you have the fit and flatter KNIT SLACKS I originally wanted. Hoping for a prompt resolution. Thank you.

I have noticed a recurring charge of $14.97 from my checking account on the 3rd of each month. I am unfamiliar with this charge and would like it to cease immediately. My details are as follows: Name: E. Marshall; Address: [redacted] Flat Rock Rd., Watkinsville, GA [redacted]; Home Phone: [redacted]; Cell Phone: [redacted]. While I couldn't locate an account number on my computer, it does mention a possible Credit Card associated with it. The charge description reads as "Blair - Blair VIP," but after contacting Blair, they were unable to find any account linked to me. I urgently request for this charge to be discontinued without delay. Thank you for addressing this matter promptly.