Haband Customer Service Issues

Order #[redacted]: I need to file a complaint regarding your customer service. My elderly mother, who is 88 years old and hard of hearing, placed an order on 4/28/19, which was returned on 5/24/19. We received confirmation of the return on 6/15/19, but we haven't received any further updates or the re-ordered items. I called your international customer service to inquire about the order, explaining my mother's condition, but I was informed they couldn't assist without speaking directly to her. Despite no changes to the order or account details, they refused to provide any help for a simple inquiry. This lack of flexibility and understanding is disheartening, especially considering the many elderly customers who may require assistance from their families.

I am frustrated with the continuous catalogs filled with items that are always out of stock. Despite several attempts to order blouses and pants, every time I try, the items are unavailable. I received no confirmation email after my last purchase, adding to my disappointment. Ordering by phone did not prevent the issue either. I have been a loyal customer, making timely payments with my Haband card. At this point, I am hesitant to place any future orders due to the ongoing stock availability problems. Can this situation be resolved?

I recently noticed unauthorized charges on my Visa card ending in #[redacted] from Haband. On both 7/28/19 and 8/29/19, I was charged $14.97 without my approval, totaling $29.94. Despite my attempts to resolve this issue by contacting various departments and even my bank for a fraud claim, I faced unhelpful customer service and unresolved complaints. The quality of your products is great, but the customer service regarding these charges has been disappointing. I asked to speak with the Billing Department and an Accounting Manager, but I was repeatedly transferred or disconnected from the calls. After two days of unsuccessful attempts to resolve the matter, I was forced to get a new Visa card. I would appreciate a credit for these charges to continue recommending your company to others. Kindly address this matter promptly. Thank you. ~ Alice U. [redacted] Harvestwood Lane, Gahanna, OH [redacted]

I am a Haband credit card holder, and I am perplexed by the discrepancies in pricing and shipping offers across the four catalogs I've received. I am interested in purchasing a classic cable cardigan that ranges from $14.99 to $17.99 depending on the catalog, with varying shipping costs. I find it frustrating to have to compare prices among the catalogs, especially since some offer free shipping while others do not. The frequency of receiving 5 to 6 catalogs in a week is overwhelming. I believe maintaining consistent pricing and offering universal free shipping, except for clearance items, would enhance the shopping experience. The inconsistency in pricing and shipping across the catalogs makes it challenging for me to make a decision on ordering from your company in the future. Thank you for addressing this issue.

I ordered one pair of Fit Forever Jeans in black, size 40 (#6AK-[redacted]) for my husband who wears a size 39. However, the jeans measure 42 1/2 inches. I returned the size 40 and requested a size 38, closer to his actual waist size, with no additional shipping charges as the error was on the merchandise size listed in the catalogue. Despite this, I was charged shipping and handling twice at $18.98 each time, in addition to the original charge. The enclosed bill shows another shipping charge, which I did not agree to. I am returning the size 40 again and asking for a size 38 with no shipping fees and a reimbursement of the $18.98 charge.

I purchased a pair of black "Fit Forever Jeans" in size 40. However, when measured, they turned out to be 42 1/2 inches, extending to 1 1/2 inches. I spoke to a representative, Jo, to clarify that I should not be charged for return shipping or for sending the correct size, as I believe the error lies in your labeling, not on my end. Despite requesting a size 38 for the replacement, we received another pair in size 40. I request to return these once more and receive the correct size. I have been already charged $37.96 and I expect a refund of $18.98. I hope to avoid any shipping charges for the return of the incorrect pair as soon as I receive instructions from you. Please respond to this email promptly. Thank you.

Dear Habband, I am writing regarding my recent order with the reference numbers provided. I contacted your customer service to rectify an invoice error where I was billed $[redacted].92 due to incorrect product duplication. Despite making two calls to address this issue, I received a check for $75.91. The first call was with a lady named Jazman who provided poor customer service, leading to the cancellation of the order. However, the second call, with a representative named Don, was more helpful, but the total amount of $82.35 with free shipping differed from the original refund. I expressed my willingness to accept the revised total but was asked for my card details, which I declined due to privacy concerns. Unfortunately, I was informed that only credit cards were accepted, leading to the cancellation of the order. As a retired Kraft Heinz Sales Manager, this experience has left me dissatisfied as a customer. If this matter cannot be resolved promptly, I kindly request a refund of the remaining balance. Thank you. Sincerely, George F. Pekarek

Customer Keith R Hanke, with customer number [redacted]-[redacted]-[redacted], would like to provide feedback on their recent order received on 7-17-[redacted]. They received the Short Sleeve Pajama Set [redacted]1 PA and Active Joe Sport Shorts [redacted]0 A/B. Although initially satisfied with the fit, they later discovered issues with the merchandise. The pajama set lacked an opening for the button fly, while the side pocket on the shorts was sewn shut. Despite these problems, Keith chose to keep the items as they discarded the return slip. They express disappointment as a loyal customer and hope for improved quality from the company. Keith can be reached at phone number [redacted] or email [redacted]

I am reaching out to you from Tucson, AZ. I have previously made purchases from your company and have generally been satisfied with the products and prices. However, I recently encountered a negative experience that has left me disappointed. On November 5, [redacted], I ordered a pair of black ankle boots with knot detail for my granddaughter's special occasion. Unfortunately, they were too small, so I had to buy another pair elsewhere. I followed the return instructions from your website, contacted your customer service three times, speaking with Sashika, Carmella, and Karl. While they were all polite and understanding, I have yet to receive the return label as promised. Despite assurances from Karl that I would receive it via email and mail, nothing has been done. This experience has been frustrating and has made it difficult for me to return the boots. Your "no hassle return policy" has not been reflected in my experience, and I am hesitant to recommend your company or make future purchases. Thank you, Diane T.

I received my order today on Sunday, February 21st, but unfortunately, there was an error. The Order Form is accurate, but I only received one sweatshirt instead of the two I ordered (both were Item #B8E8L). The one received was a pink sweatshirt, along with an unopened pair of jeans of unknown size. I was supposed to receive a second sweatshirt listed as "Color: Eggplant" and the SKU = KY M in Medium size. The other item I received was denim jeans, which I am willing to return once I receive a FREE shipping label from you to rectify the mistake. My Order number is #[redacted]25, and my Package ID is #[redacted]2. Feel free to contact me via email at [redacted] for further information. Thank you, Patricia Fitzharris [redacted] Abbey Dr. Springboro, OH [redacted]

I received Order #[redacted]81 today with both pairs of shoes. I initially wanted white, but you only had black, so I accepted. The total cost was $33.66 with shipping included. However, I had an order preparation for two pairs of size 12, D width shoes with Velcro straps. I was hoping to pay the original price of $18 due to discounts. Now, I also see you have shirts listed that I would like to purchase. I want to add another blue shirt to make five $9.99 shirts with free shipping. Can we honor the original price of $18 for the two pairs of shoes and add the five shirts as well? I prefer to communicate through email at [redacted] due to hearing difficulties. Thank you, Roy S.

I made a purchase on 11/27/[redacted] with Order # [redacted]. The items were all listed as in stock. The processing time was stated as 1-2 days with shipping taking 6 to 8 days. On 12/5/[redacted], I placed another order that arrived promptly. However, when I checked on the status of the first order on 12/5/[redacted], it was still processing. After calling and emailing Haband, they mentioned they would investigate with the warehouse. Despite my daily calls, I only received an update today, 12/15/[redacted]. Two items have tracking numbers, while the others are either out of stock or on back order. It's frustrating not being informed about these delays, especially after being a loyal Haband customer for over 30 years. The customer service team I encountered this time seemed unhelpful compared to my previous positive experiences with Haband.

I recently made a purchase where I was charged a different price than what was advertised. The catalog stated that one item was $16.99 or two items for $14.99 each. The items in question were flannel snap shirts and suspenders. My order number is 00 [redacted]. When I received my order, I was surprised to find that I received three packages instead of the four I ordered. Initially, two shirts arrived, followed by the two pairs of suspenders, and finally, the last shirt. All items were supposed to be $14.99 each as per the advertised promotion. I would like a recalculation of my order and a refund to my credit card for the difference. If necessary, please contact me at [redacted]. Thank you, Dan.