HP Customer Service Issues

My HP printer was offline for weeks, rendering it unusable. HP has fixed the issue, but I have not received new ink from HP Instant Ink for months. The printer is out of black ink and does not recognize the HP black ink cartridge I bought from Office Depot; it's showing half full but won't print. I urgently require HP Instant Ink to overnight me a new set of ink cartridges for my HP OfficeJet Pro [redacted]. I am unable to wait 4-5 days for a shipment. Kindly confirm that the new cartridges will be sent overnight. Please make sure to ship them promptly, or I will have to cancel my subscription to Instant Ink. This situation is frustrating. Thank you. Beverly C. [redacted] Co. Rd. 47 Union Springs, AL [redacted]

I purchased an HP laptop last Black Friday, but it took a month to be delivered. Unfortunately, the laptop has been running extremely slow since I started using it. I contacted technical support, and they confirmed the issue and provided me with case number [redacted]. Despite resetting Windows, the laptop's performance has not improved. I have been trying to reach them at [redacted], but I end up waiting for over an hour on hold without any responses. I am frustrated by this situation and would like to exchange the laptop. Waiting on hold for more than an hour every day is very frustrating. I want someone from the return department to contact me at [redacted].

After installing 16GB of new RAM and removing the old one without checking the MHz compatibility, I later discovered the issue and reinstalled the original 4GB RAM alongside the new 16GB. Upon powering up the computer, I encountered a BIOS WARNING with 3 long beeps followed by 2 short beeps, indicating a potential memory failure. I've tried resetting the BIOS battery and various memory configurations, but neither RAM works in any slot, either individually or together. Please provide assistance as nothing seems to be resolving the problem. Thank you.

Hello, I have an HP Envy 17t-ce100 laptop and recently replaced the entire top display assembly. However, the laptop is now not powering on. I tried troubleshooting by removing the battery and power cord, holding down the power button, and even removing the RAM sticks, but still no luck. I haven't removed the hard drive yet, but I noticed the battery has a slight bulge. I'm considering replacing the battery. I'm wondering if there are specific key combinations for this model to perform an internal hardware reset. Can this model power on without the battery attached? I'd appreciate any insights you can offer. Thank you, Todd

I recently purchased an HP Office Jet Pro 9025e. During setup, I kept receiving messages regarding leaking print cartridges, even though I didn't see any leaks. The blue ink cartridge seems to be stuck and needs to be pulled out instead of popping out like the others. After repeatedly removing and reinstalling the cartridges and rebooting, the error message finally disappeared. Now, even though the cartridges are new, they all indicate low ink levels. It seems like there might be an issue with this brand-new printer.

I am having issues with my HP Envy [redacted] printer and the Smart Scan app. The printer is not printing or scanning to the PC, and the app is difficult to install. I need help with installing the software and getting the printer to work properly without struggling to navigate the website or use the problematic Smart Scan feature. HP's processes are overly complicated, making it hard for users to operate the devices independently. If I don't receive assistance, I will return the printer and choose a different brand. HP's strict control over the products is frustrating, and customer empowerment should be a priority. My name is Charles L Tucker, and I urge HP to provide support from knowledgeable professionals who can effectively communicate and address customer concerns.

I previously reached out to HP regarding issues setting up HP Instant Ink on my printer. Despite previous troubleshooting attempts with their support team, my printer continues to disconnect from the wireless network it should be connected to, preventing me from printing. I've had this printer for a month and have been unsuccessful in setting up the Instant Ink service, which came with six months of free service. I've printed 52 pages in an attempt to resolve the issue, but so far, no one from HP has been able to assist me effectively.

I'm encountering issues setting up my HP OfficeJet [redacted] on Windows 10 Pro. The wireless connection seems to be established, but the printer is not printing. I prefer using a USB connection, but I am unsure how to initiate that setup process. Despite downloading the latest driver package (Full Webpack 40.15.[redacted]), the installation halts midway. I attempted to buy Out-of-Warranty Support, but was unable to due to the website being inaccessible. I would be grateful to speak with a representative. Thank you.

Good morning, I am writing to address my recent experience with my Instant Ink subscription. My account number is [redacted], and I reside at [redacted] Honeysuckle Rd., Nottingham, PA [redacted]. I have received an excess of ink shipments over the past few weeks, resulting in an accumulation of cartridges that exceed my immediate needs. I have extra Tri-Color and Black cartridges that remain unopened, in addition to the ones currently in use. I am inquiring whether this surplus is intentional or if there may have been an error in the system. Could you provide guidance on whether a printer reset is necessary or if this quantity of ink is within the normal subscription parameters? Your assistance in clarifying this matter would be greatly appreciated. Thank you for your attention to this issue, Angellitte Coldiron.

I bought an HP OfficeJet Pro 9015e printer from Staples in October [redacted] and had it shipped to my home in Florida while I was in Maryland. I assumed it had ePrint capabilities due to the "e" in the model name. Despite multiple attempts by myself, my cousin, and two others to set up the ePrint email address and performing factory resets, we were unsuccessful. Upon hiring a tech professional, we discovered that despite the name, the printer does not support direct emailing for printing. Unfortunately, it is past the return window with Staples, so I am looking to return it to HP and get an HP OfficeJet Pro [redacted] series printer that does offer the ePrint email feature.

I am facing an issue with setting up a new HP laptop 17-by2027ds purchased from HSN. During the installation process, the system prompts me to set up a PIN, but when I enter it, an error message appears, giving me the options to 'skip for now' or 'retry'. However, I am unable to proceed by choosing either option using the touchpad. My wife and I have tried several methods to bypass this step without success. Would connecting the laptop to my desktop using a USB ethernet cable help diagnose the issue with the help of a live agent? Where can I find a live chat support for HP? Thank you, R.C.

I urge you to pass along this message to the CEO of HP regarding the concerning issue that people can access the printer's WiFi and potentially breach computer information. It is crucial for our medical dental research company, especially with the Institutional Review Board involved, to prioritize confidentiality above all else. A request is made for HP to develop a closed system connecting the computer, printer, scanner, Microsoft Office, and Windows without internet connection. This system should be simple without complex installation processes and solely dedicated to handling important documents. To counter hacking threats, a separate computer should be used for internet access, ensuring the protection of intellectual properties and maintaining the confidentiality of patients' and research subjects' information.

I have a HP Envy6 Photo [redacted] printer, and despite setting it to print in reverse order, it does not comply. This issue has persisted across the six HP printers I have owned. I am frustrated by the lack of resolution over the years. Additionally, HP's intrusive control over PCs, including my HP desktop, is concerning. HP seems more interested in taking control of our devices than in assisting customers with product issues. When it comes time to purchase a new printer or PC, I will thoroughly research alternatives to HP due to these ongoing frustrations.

I am experiencing issues with my printer. I was assigned case number [redacted] on March 6, and again another case number [redacted] on the same day. I have been in contact with tech support representatives from various locations such as the Philippines, South America, and Asia, but the problem remains unresolved. The last technician, who was from the Philippines, remotely accessed my computer and attempted to fix the issue. Unfortunately, he lost the connection but continued to work on it without my supervision. Concerned about my privacy, I have been trying to reach someone from HP without success. Please note that I am unable to receive text messages on my phone. My email is [redacted]/com. I own a new HP OfficeJet Pro [redacted] printer and have only used it to print about 10 pages.

I bought Notebook 15-DW0083WM on March 8, [redacted]. I contacted HP on March 10, [redacted], for setup assistance. The technician mentioned a $53.49 charge for help. The papers in my HP box state that 90 days of complimentary phone support are included. The tech denied this and insisted on immediate payment. I paid despite misgivings. The lack of clarity in the information made me sign up for a subscription unknowingly. I request a refund and cancellation of the unwanted subscription.

I would like to express my frustration with the customer support experience I have had concerning my HP Color Laser MFP 178nw printer. I purchased this printer on January 27, [redacted], from Rajdhani Computer Systems in Vaishali, Ghaziabad (U.P). Recently, after printing only around [redacted] pages, the printer started giving faded/incomplete prints on the right side of the paper. When I reached out to HP support online at [redacted]1 on March 15, [redacted], I encountered difficulties connecting with a representative who then guided me through troubleshooting steps that ultimately led to an unfortunate incident where my son got an electric shock while trying to follow the instructions. Despite raising this issue and registering a case (ID: [redacted]), it took several attempts to get a technician (Mr. Anurag from M/s Silicon Comnet Private Ltd) to inspect the printer on March 21, [redacted]. This process has been exhausting and disappointing, especially when the technicians mentioned low charge in the black cartridge without providing a solution. I urge for a streamlined support system to resolve this issue promptly, or I request a refund for the printer.

I am feeling deceived by the customer support system that has led to a frustrating experience with my HP Color Laser MFP 178nw printer purchased on 27-jan-[redacted] from Rajdhani Computer Systems in Vaishali, Ghaziabad, U.P. The printer started producing faded/incomplete prints after just [redacted] pages. Upon contacting the seller, I was directed to HP support online at [redacted]1. Dealing with the online representative on 15-3-22 was challenging. The technician guided us to troubleshoot ourselves, resulting in an unpleasant incident where my son was electrocuted attempting to follow the instructions. Despite registering a case and subsequent visits by technicians from Silicon Comnet Private Ltd, the issue remains unresolved. The lack of cooperation and communication between service providers within the same company premises, like M/s Silicon Comnet Private Ltd and M/s TVS Electronics, has added to my disappointment and frustration. I seek a comprehensive solution promptly or a refund of my money.

I am having issues printing from my HP printer and computer due to an error message related to an unpaid HP ink refill. I urgently need to print important legal documents for court tomorrow, and I am unable to pay for the ink at the moment. I am a US veteran over 55 and facing eviction. HP is restricting my printing access despite having paid for the ink previously. I need assistance to override this restriction so I can print the necessary documents. Your help in resolving this matter promptly would be greatly appreciated.

After upgrading my Apple iMac, my HP [redacted] All-in-one printer's scanning function is not working correctly. When scanning multiple pages manually, it's not recognizing the computer to compile them into one PDF as before. Local tech support attempted a remote fix and suggested reinstalling drivers. The printer is out of warranty. I'd like to know if I can buy a warranty to access HP assistance for re-installing drivers through a remote tech connection.

Issue #1: I signed up in late December or early January with the understanding that the first 6 months would be free. As per my calculations, June would mark the end of the 6-month period, yet I have started receiving bills. I seek clarification on this matter. Issue #2: I received my initial cartridges in March and installed them right away. Although I used the printer without any problems, I noticed the ink levels did not decrease. Recently, upon moving the printer to its permanent location, I discovered the black cartridge was almost empty. Subsequently, I received an email prompting me to replace the cartridges, alleging that non-HP ink cartridges were detected. I have not received any new cartridges in the past 10 days as mentioned in the email. Any detection of non-HP cartridges is unfounded as I have solely used the cartridges provided. My attempts to resolve this by phone were unsuccessful, as I was disconnected twice after long waits. I am now seeking a solution to this ongoing issue.