HP Customer Service Issues

I've been dealing with broken hinges on my HP Notebook for some time. Initially, I managed, but the issue has escalated. Now, I can't keep the laptop open due to the severity of the problem. Besides, the plastic frame around the screen is also showing signs of damage. Although I submitted a service request via the HP website and received an email acknowledging my case, I didn't receive any follow-up instructions. I'm unsure whether I should take it for repair, send it to HP, or what the next steps are.

My HP Spectre X360 keeps going into hibernation after a few minutes of use, even though it's not overheating. I've cleaned the fans and vents as recommended, but the issue persists. The computer doesn't feel hot or warm. Strangely, when I put it in the refrigerator for 15 minutes, it worked for a short time before shutting down again. Any advice would be greatly appreciated.

I dropped off my HP Pavilion x360 13-u004tu, with serial number 8CG6363FKN, at the nearest HP Care service center in Thane West on 1/10/19 due to a power issue. They provided me with a receipt marked with serial number [redacted]/[redacted] and assured me that the laptop would be diagnosed and repaired within 2-3 working days. However, as of today, 7/10/19, I have not received any updates despite my repeated attempts to reach them by phone. It is disappointing to experience this unprofessional and careless behavior from a reputable brand like HP, especially when my laptop is covered by onsite warranty.

I received the refurbished printer on Thursday morning. The box was pre-used, battered, wet at the top corner, and held together with tape. When trying to set it up, the ink carriage was jammed and wouldn't move. After some effort, I managed to fix it, but the printer wouldn't print due to damage from the transport. Fortunately, I swapped the printer head from my old one, and it started working. If I weren't honest, I could have claimed a faulty replacement and ended up with two working printers. Looking forward to your comments on this delivery mishap. Regards, PH From: [redacted] Sent: 27 September [redacted] 16:28 To: [redacted] Subject: Shipment Notification - CSO #BNXX9447-01 Shipment Notification: Customer Service Order # BNXX9447-01 Customer Name: HARLEY, PAUL HP has shipped your product, expected to arrive on 03-10-[redacted] at your address: 86 SANDFORD ROAD, BS25 1JJ, WINSCOMBE, UNITED KINGDOM. Contact HP Support for assistance. © [redacted] HP Inc.

I encountered an issue when trying to print. An error message appeared saying there was no printer installed. I then attempted to scan from the same device to check if it was connected to the network, and the scan was successful. When I looked at the printer icon options, they offered to connect a new device, reconfigure wireless settings, or add more software, which didn't seem relevant. Checking the control panel showed that the device wasn't connected. I then used HP Smart to perform a "performance tune-up check" which suggested doing a Windows update, which I completed. However, when I tried to print again, I received another error message. I visited HP support and downloaded the latest software, but it couldn't recognize the products.

Good day, I reported an issue with my laptop over the weekend and was assigned case number [redacted]. I am currently in the process of sending my laptop for repair and extending my warranty to three years for $[redacted].99. I had arranged with a representative to receive an email with a payment link, but unfortunately, I hadn't heard back. I am located in Barbados and requested to use a family member's US credit card for payment. Could you kindly provide me with the payment link to complete the process?

I recently purchased a new laptop on July 10th. I completed the setup process including setting up my Microsoft account, Dropbox, and OneDrive. However, upon opening Microsoft Office, I was prompted to choose between Try, Buy, or Activate. Believing that Office should be included with my laptop purchase, I selected Activate. The system then requested a product key or sign-in information. As I couldn't locate a product key, I proceeded to sign in with my Microsoft account only to receive a message stating it was not associated with my Office subscription. Does this mean that Office is not included in my laptop purchase, or have I missed a step somewhere?

I'm having trouble connecting my printer to my WiFi. I had to reset all my emails and network passwords, which has made my printer unusable. It's less than a year old, and I've tried everything to fix it without success. I'm extremely frustrated with the multiple unsuccessful attempts to resolve this problem. I don't want to deal with a virtual agent that hasn't been able to help in the past.

I recently encountered an issue with my HP9018 printer not printing in color. I purchased new color ink cartridges ([redacted]'s) from Staples but found that the problem persisted. I ended up returning the cartridges at Costco and buying an HP+[redacted], which now allows me to print in color successfully. The downside is that I now have unused [redacted] ink cartridges that I spent $[redacted] on, and Staples is unwilling to refund or exchange them. I am hoping to find a way to exchange the [redacted] cartridges for ones compatible with the HP+[redacted]. Do you think this is a possibility? Thank you, Richard

I bought an HP LaserJet Pro MFP M130NW for my small business a year and a half ago. Initially, it worked well but now it struggles to connect wirelessly to my computer and only prints half pages of text. I am quite unhappy with its performance. It is frustrating that the printer has malfunctioned after such a short period with minimal usage. Is there a way to return it and get a functioning replacement? I am willing to pay the price difference. Kindly advise. Thank you. S. D. [redacted]

We purchased an HP LaserJet MFPM436n copier a year ago and encountered problems from the start with adjusting it for longer copies. A technician visited twice to make adjustments on this new machine, but after their visit, the copier would only produce single copies instead of multiple, printing partial copies for additional copies due to the speed. The company we bought it from acknowledged their technicians' lack of knowledge in making these adjustments. However, when they offered to fix it for a fee of [redacted] pesos, I declined as the copier had issues since purchase. Unfortunately, I have lost confidence in HP products due to this experience and the lack of satisfactory service.

My HP 15 P030NR with Windows 8 encountered motherboard damage ([redacted]-[redacted] DAY23AMB6C0) resulting in failure to power on. I purchased a tested and functional replacement (DAY23AMB6F0) and installed it ensuring proper connections and securing the RAM. Although the unit powers on, the screen remains blank. I've attempted various troubleshooting steps, including connecting to an alternate monitor, with no success. A local computer shop suggested the replacement motherboard may be faulty after a basic diagnosis using HDMI on a secondary monitor. I procured another replacement of the same specifications but encountered the same issue - no display on the screen, yet the unit powers on, and the fan operates. Any assistance would be greatly appreciated.

I bought a laptop model 17-G121WM from Walmart on November 9, [redacted]. On December 6, [redacted], the hard drive stopped working. Walmart's service provider Asurion installed a new hard drive. On October 15, [redacted], the hard drive failed again. Walmart couldn't assist, so I contacted HP with case #[redacted]. They attempted to fix it remotely for $60 but were unsuccessful, stating the model is discontinued. They advised a private repair, which will also cost $60. At 85 years old, I primarily use the laptop in my room to play games, view pictures from my grandkids, and communicate with my grandson stationed in Japan. Having to replace two hard drives in under two years makes me question the quality of your products. I intend to share my experience with my friends, fellow Marines, and on social media platforms. Thank you for nothing. - Don Leo

I purchased the HP Omen Intel i5, 1TB GTX [redacted] VR-ready gaming desktop from Argos on December 29, [redacted]. The serial number is 5CC[redacted], and I paid £[redacted].99 for it. Unfortunately, the computer's performance has been slow, and now the HDMI port on the graphics card is faulty. I am disappointed in the quality and how quickly another issue has arisen. It's frustrating to experience these problems after spending a significant amount of money. My son contributed his Christmas money to the purchase and is very upset. The computer has only been with us for less than 10 months, making it unacceptable that it's already malfunctioning. I hope for a swift resolution so my son can have a working computer again. Best regards, Claire D.

Hello, I recently purchased an HP Pavilion 14 - cd0055TX laptop from Savex Technologies Pvt. Ltd. with a 2-year Laptop Protection Support from the official HP store. Unfortunately, I encountered some issues after clearing the cache on Windows 10 and accidentally deleting some files from the Downloads section. My attempts to restore the system failed, and I ended up with a blue screen error message. Despite my efforts to access safe mode, the screen eventually went black. I tried reaching out to the helpline and technical support numbers to no avail. I have learned about the onsite service option and would appreciate your prompt assistance in resolving this matter. As a university student, any delay in service would result in significant data loss and precious time wasted. I am eagerly awaiting your response. Thank you!

Dear HP Support, I would like to bring to your attention the issues I am encountering with my HP Slimline Desktop - [redacted]-p0055il. Below are the specifics regarding my case: - Case Number: [redacted] - Product Description: HP Slimline Desktop - [redacted]-p0055il - Product Number: 4EB12AA - Serial Number: 8CG836917Z - Case Subject: IN/NCD/ons/HP Slim [redacted]-p0055il DT PC ALL/freedos/*Hardware Issues/Mother Board/No Display - Portal Case URL: N/A I appreciate your prompt attention to this matter. Please visit support.hp.com for all product support needs. Thank you for your assistance. Sincerely, [Initials] HP Inc.

Hello Tech Support, I recently had an issue with my HP [redacted] printer not working properly after installing the latest Windows 10 update, particularly all the updates from October. Thankfully, everything went back to normal after I uninstalled that specific Windows update. The main issues I encountered were: 1. Inability to print files from MS Excel and MS Word. 2. Difficulty printing certain documents from PDF files. Upon clicking the print button, nothing would happen, the file wouldn't spool, and it wouldn't show in the printing queue. I attempted to update the printer driver, but the problem persisted. Uninstalling the Windows update was the only solution that worked for me. Has anyone else experienced a similar issue?

I purchased an HP laptop about 3 months ago from an army institution called the "Exchange" using a credit card for college. Recently, the laptop started displaying a black screen issue. After consulting a tech store, they mentioned that it might be a motherboard problem. To my surprise, the warranty apparently expired in [redacted], which seems impossible for a new laptop. I took good care of it, and it's disheartening that it's malfunctioning already. I'm reaching out for assistance as I really rely on this laptop for my studies. It's frustrating to encounter issues with a seemingly new device.

After I removed the back panel of my HP Pavilion Notebook to explore potential upgrades, such as switching from an HD to SSD, I did not make any changes to the hardware. Upon reassembling the laptop, it now consistently directs me to a "Choose keyboard layout" blue screen and then to a "Choose an option" page. Despite attempting fixes like power resets, component tests, and command prompts, the issue persists. I want to emphasize that I did not manipulate any hardware during my examination, I only cleaned off some dust from the CPU fan. I am seeking advice on resolving this boot-up problem with my HP Pavilion Notebook. HP Pavilion Notebook Model# : 14-ab166us S/N# : 5CD54432L7

I own an HP Envy Photo [redacted] printer that has been unused for a few months. Recently, I attempted to print from the Internet and from Word, but only received blank pages with no ink marks. I have not yet attempted to print a photo using the phone app. Could you advise me on how to resolve this issue and get the printer functioning correctly?