Groupon Customer Service Issues

I purchased a Groupon deal for a race car experience that was not as advertised. The information provided was misleading. Contrary to what was stated on the Groupon, the actual experience was quite different. Instead of driving fast around a track, it turned out to be a slow drive with an instructor on an agility course. The night before our reservation, we received an email outlining these discrepancies, which was disappointing. I am requesting a refund for this misrepresented purchase as it did not meet the expectations set by the Groupon deal. I did not use the voucher. If you have any questions, please contact me at [redacted] or [redacted].

I have been attempting to obtain a refund without success. From: NOVADAB <[redacted]> Date: July 29, [redacted] at 5:04:53 PM EDT To: [redacted] Hi Rebecca, I apologize for the inconvenience. Please contact Groupon support for assistance with your refund, as the payment was made through Groupon. You can also call us at 1[redacted] during our hours of 10:00 AM to 07:00 PM (EST) Monday to Friday. Thanks, Bryan Wilson Support www.novadab.com On Sun, 28 Jul at 1:30 PM , Rebecca Johnson <[redacted]> wrote: My Live Chat LiveChat Offline Message Received Name: Rebecca Johnson Email: [redacted] Subject: I would like a refund for the groupon voucher that... Message: I would like a refund for the groupon voucher that was purchased on my account Thank you.

I am requesting a full refund from JLJ Med Spa. When I arrived, they stated they needed my doctor's clearance for injections due to my previous cancer history. I have had successful injections before without any issues, but my previous doctor has retired, making it impossible to obtain the needed clearance. Despite sending eight emails, I have not received any responses or a way to contact the spa by phone. If I do not receive a full refund, I will escalate the matter to my bank and the BBB. I have been a loyal customer for years and am extremely disappointed by the lack of communication and support from JLJ Med Spa. Please reach out to me as soon as possible at [redacted] or [redacted].

Hello, I would like a refund for my ticket so that I can either repurchase it on August 15 or extend the expiration date to November 12. Our planned trip is from November 10 - 12, which is a week and a half after the current ticket's expiration date. I contacted Pirates Dinner Adventure, and they informed me they would not honor the voucher despite many others participating in the promotion. When I initially bought the tickets, the old credit card on file was charged without my knowledge, as I was unaware my information was saved. I missed the expiration date as it was located in the "Fine Print" section, not the "Good to Know" section. After requesting a refund, Groupon processed it efficiently. Given my financial and emotional strain due to a recent divorce, the loss of my father, and caring for my mother, I tried to reorder the tickets to save an additional 25% discount. Although the discount was not applicable, I believed the company would honor the voucher due to its proximity to expiry. Unfortunately, I couldn't obtain a refund through Groupon either. My purpose has always been to attend the show during our trip in November. Your assistance with this matter would be greatly appreciated. Thank you, Kristen Z.

Dear all, I need to share my experience with my recent Groupon purchase from Soori Hair and Beauty. I made the purchase on 5 July with the order number #1[redacted]91-[redacted]. In short, I am extremely dissatisfied. Soori Hair and Beauty's customer service has been very disappointing. Initially, I struggled to get in touch with them via phone, and when I eventually did, they asked me to message them on Facebook, which I promptly did but to no avail. They offered impractical appointment times like 8 pm on a Saturday or Sunday evenings for services that should finish by 10 pm. Even after these inconveniences, they were still indecisive and did not follow up as promised. This experience has left me frustrated and I am requesting a refund. I hope for a prompt resolution to this matter. You can reach me at [redacted] Thank you.

I purchased the Luxury Hoodie Lined Throw Blanket on July 28, [redacted], and got the order confirmation the same day at 10:28 pm EST. An email on August 4th asked for feedback on the product, assuming I received it, but I haven't. FedEx tracking indicates it was delivered on August 1st, but I didn't get it despite being home and checking the mail. The shipping address is correct. I am seeking a resolution by having the item resent or replaced at no extra charge. If that's not possible, I'd like a refund of the $22.04 paid for the item and shipping. Thank you.

Regarding Groupon order #[redacted] and Golfnow Conf# [redacted]49, I came across a tee time deal for 7:40 AM on August 6th at the Great Rock golf club on Supreme Golf. Despite the advertised Groupon deal for $24 per person at the same course, when I tried to use the code "EXTRA25" as mentioned, it was invalid. I proceeded with the order, but I believe I am owed the 25% discount as per the code or should be shown the $24 tee time deals that were advertised. Can you please assist with this matter? Thank you.

I have Groupon confirmation number [redacted] and GolfNow confirmation number [redacted]. While searching on Supreme Golf for Great Rock Golf Course, I found a special offer on Groupon for $24 each at Great Rock. Despite the EXTRA25 discount code not working during checkout on Groupon, I proceeded with the purchase for a tee time on August 6th at 7:40 am. Even though I couldn't apply the discount, I completed the purchase and was redirected to GolfNow for booking as my tee time was available there. To resolve this issue, I would appreciate if the 25% discount could be applied to my entire purchase or if I could be charged the advertised price of $24 per person. Currently, the same offer is available on Supreme Golf through GolfNow, and the savings difference of $72 on a foursome purchase is significant.

I purchased a massage voucher from Groupon. However, when I tried to schedule, the provider marked it redeemed prematurely. We agreed to reschedule due to building repairs causing noise. When I attempted to reschedule, the provider claimed she never received payment from Groupon and suggested they ripped her off. She insists I need to seek a refund from Groupon. She has been rude and unhelpful. I've been unable to reach Groupon via their website or app, and I briefly started a chat but lost it. I want a refund for my voucher purchase.

I bought a massage from Solauris in Briarcliff Manor, New York, using Groupon. I attempted to contact them through their website without success. Calling only resulted in a recording, and visiting their location twice yielded no staff. An email I sent was also left unanswered. Upon visiting today, I found staff present. The owner informed me that my 90-day period for the massage ends tomorrow and they are fully booked. She suggested using my Groupon credit towards their regular fees or seeking a refund from Groupon. Despite my efforts to reach them, the owner denies any record of it. The experience was frustrating, and the owner's dismissive demeanor was disappointing. My intention was to receive the service I paid for, but given the circumstances, I believe a refund is appropriate. Solauris

I am delighted that you are visiting our lovely Stone Creek Community. My husband and I will serve as your Ambassadors during your stay. Having lived in Wisconsin for over 35 years, moving to Stone Creek was one of our best decisions. We've been here for three years and still can't believe how wonderful it is. We experienced the Ambassador Program during our exploration of Del Webb, making our first friends here. George enjoys the amenities like card games, Farkle, the hot tub, and the resort-style pool. I love the fitness activities, crafts, and swimming laps. We also enjoy visiting Disney World with our daughter and grandson. Your salesperson will provide you with a gift card to the Stone Creek Grille, a restaurant in the community. Feel free to contact us if you'd like to meet for breakfast, lunch, or dinner. We look forward to hearing from you. Warm regards, Judi Price Contact: George and Judi Price [redacted] [redacted]

I bought 3 child Go City passes and 3 adult Go City passes. Each group has the same order number and voucher code, making them show as used even if only one is scanned. Please assist quickly as we are in Chicago and leaving soon. The Groupon order number for the children passes is [redacted], and for the adult passes, it is [redacted].

Hello, I'm Oyu, a mother of three children. I bought two swim class coupons for my boys from Swim Academy. Unfortunately, we experienced multiple issues with their service. The first class was canceled due to sick coaches, and another one was canceled because the coach didn't show up. Despite rescheduling for the following Saturday, the class was canceled again. This has greatly disappointed my family, and our kids' summer vacation was negatively impacted. I kindly request a refund for both coupons as we no longer wish to continue with Swim Academy. I appreciate your understanding. Thank you, Oyu.

I encountered an issue with using one of my orders recently. Vendor: Kwality Restaurant Abu Dhabi Offer: Up to AED [redacted] Toward Indian at Kwality Restaurant Abu Dhabi (Up to 50% Off) Status: Voucher Expired Date of Purchase: Mar 28, [redacted] Quantity: 1 I regret that I was unable to utilize the voucher as I was out of the country for some time. Kindly guide me on how to proceed with obtaining a refund. Thank you, Vinita

Good morning, I have not had issues with redeemed vouchers as I have only purchased two coupons during my active membership. My feedback pertains to the local merchant auto services' misleading oil change advertisements. I recently called a few auto companies out of curiosity. I found some mechanics were unprofessional; one even tried inflating their labor costs when I suggested providing my own oil and filter. Another falsely claimed only licensed mechanics could handle used oil. It seems some merchants are resorting to deceptive practices like creating fake reviews on Groupon. I believe ensuring customer trust is crucial for Groupon's continued success. Although I've been misled, I strive to learn from this experience and not repeat it. It's essential to read the fine print carefully to avoid such situations. Thank you, Chito Baby

I have been attempting to resolve an issue I've encountered recently. I purchased three flower vouchers and two pairs of shoes in a single day, paying with PayPal. While the shoes arrived, I am unable to access my account to use the flower and other vouchers I still possess. I've tried to log in with the email linked to the purchases ([redacted]), but your system claims no account exists, despite just using it for a purchase. I urgently need access to the items I paid for. Order Details: Order Date: July 24, [redacted] Order Number: 1[redacted]60-[redacted] Items: - ProFlowers - $30 Value: 3 vouchers for $45.00 - Dress Shoe XRW643 BLACK: 1 pair for $21.99 - Gino Pheroni Men's Calvin Chelsea Boots 13 Brown Medium: 1 pair for $27.99 Total: $49.98 I sincerely hope this issue can be promptly resolved.

I recently ordered concentrated Stem Gel and Stem Cell Cream from Groupon. However, to my surprise, I was billed $84 for each item on my credit card. When I tried to resolve this issue, I received another set of two items at $94 each. I have been unable to reach the company for clarification, as the phone rings once and then disconnects. The Groupon ad did not mention anything about these products being samples or about automatic refills. I believed Groupon would assist in resolving this matter and prevent other customers from being affected. I hope to receive guidance on how to proceed. Thank you for your assistance. I have been unable to contact the help section as it only displays my past purchases. - L. Wildin

I purchased a voucher for 4 people to dine at Oasi Burger in Shoreditch for £32 total. I verified the restaurant's availability for 7pm on Monday, August 5th before buying the voucher. After booking through Groupon and receiving confirmation, I attempted to call the restaurant to confirm my reservation, only to discover they were closed that day. Despite being shown available times for Monday, the restaurant was closed. Due to this confusion, I was unable to use my booking but was still charged for the voucher. I would like a refund since I should not have been allowed to book for a day when the restaurant was closed.

Hello, I attempted to book a vacation at Sonesta Resort - Hilton Head Island through Groupon. Following an unsuccessful payment via PayPal, I then used my Bank of America checking account to make the payment. Unfortunately, after the payment went through, a notification on the website indicated that the hotel had no available bookings. Despite receiving no communication from Groupon, I discovered that my bank account was still charged. I proceeded to cancel the reservation on the app, receiving a confirmation message, but the status still shows as "pending" with a picture of the resort. As I never received a booking confirmation or number from Groupon, I am seeking a full refund. Attached is a screenshot for reference. I am eager for a prompt resolution and refund from Groupon. Thank you. Best, J.L.

My name is Tina Fillmore. I can't change the email linked to this purchase, so please reach me at [redacted] I've updated my email below. You can also call me at [redacted]. I bought a Groupon for GLO organic spray tan. The Groupon lacks a phone number, and the website listed isn't valid. After researching, I found a similar business in Cape Coral, FL, and left multiple voicemails, but no one has returned my calls to book my appointment. I'm requesting a $30 refund as I'm unable to use the service. The phone number I found seems to be a Wilmington, DE, cell phone. For a prompt response, please contact me at [redacted] as I no longer have access to my AOL account. I'm frustrated with the lack of resolution and might post a negative review if this isn't addressed soon. It has been over a month since I made the purchase. Kindly reply to my iCloud email or call the provided number. Thank you.