Greyhound Customer Service Issues

Hello, I need help with a recent booking complication. My name is Evelyn D., and my booking number is [redacted]. Today, June 14, [redacted], I arrived at the station for a 6:00 am trip, only to find out two hours later that Greyhound had cancelled it. The trip did not occur, as confirmed by the Chicago station. Despite being instructed to seek a refund online, I encountered a block. Subsequently, contacting customer service proved unhelpful. I intend to dispute this issue with my credit card company due to the inadequate customer service experienced. I request a direct resolution without the need for vouchers, and urge the company to investigate the inconveniences caused by Greyhound. Thank you.

While waiting for my delayed bus, my wallet containing my social security card, ID, credit cards, and cash was stolen. My scheduled departure time was 9:20, but I received an email indicating a updated departure time from 8:00 to 9:30. I attempted to manage my trip on the Greyhound portal to adjust my ticket, but encountered difficulties. I am not seeking a refund, just looking to reschedule or receive a voucher. It is frustrating that the online portal is not user-friendly, and it's disappointing that the new owners of Greyhound have not invested in providing better customer service options beyond the online platform.

My niece bought a bus ticket from Salt Lake City to Portland, OR. Unfortunately, the bus experienced mechanical problems and broke down, leading to a significant delay. As a result, she had to spend the night outside the bus depot in Salt Lake City. Today, she was given bus service to Boise, ID, but she missed her connecting bus heading east. Now, she has to wait until tomorrow morning to continue her journey. She is traveling by herself, and the company has informed her that they cannot help with the situation beyond arranging the connecting route for the morning. I find it hard to believe that this is the extent of their assistance.

I had booked a bus with Greyhound, but they sent a bus from Jefferson Airlines, which had a malfunctioning wheelchair lift. This issue caused delays as the lift could not retract back into the bus. I have been given incorrect contact information multiple times, leading to frustration during the 2-3 hours I spent on the phone earlier. The status claims we have arrived in Kansas, but in reality, we are still far from our destination. We were promised a replacement "rescue bus" hours ago, and I am seeking an update on its status. If the rescue bus is going to take longer than the next scheduled trip, I would like to reuse my tickets to travel to Topeka, Kansas.

I had a ticket from San Antonio to Houston on April 6th, [redacted]. The bus was canceled due to a breakdown. I requested a refund online but ended up getting booked on another bus, which I can't ride. This is the second time I've been denied a refund. In March [redacted], I was also stuck on a Greyhound bus from Houston to San Antonio for 3.5 hours on IH 10 West. Houston police had to assist. Please refund my $[redacted].00.

I purchased a ticket for my granddaughter Natasha Saponari to travel from Austin, Texas to Corpus Christi, Texas on a supposed direct Greyhound bus trip on 6/27/23. I paid extra for a seat next to her and for additional luggage. Despite arriving with plenty of time, we faced confusion due to unclear announcements and rudeness from an attendant who initially misinformed us about her bus. Consequently, Natasha missed her intended bus, leading to last-minute ticket purchases for the next trip. The original ticket was #[redacted] bought on 6/26 using my Discover card ending in [redacted]. Natasha's mother Angela Saponari bought the replacement ticket #[redacted] on her Wells Fargo credit card for the trip Natasha eventually took. I believe a refund for the original ticket is warranted due to the misdirection and poor treatment we experienced.

I need assistance, as I, a passenger (N. D.), was unable to use my original ticket for a flight from Kansas City, MO, to Baltimore, MD, scheduled for May 16, [redacted], due to unforeseen circumstances. I have been through hospitalization, wrongful arrest, and am currently escaping a domestic violence situation. I require a new ticket or voucher urgently to return to Baltimore, MD, as I am stranded without my phone or credit card. The situation is critical as I risk losing custody of my son and my housing.

Last month, I booked a seat from Bigspring, TX to Petersburg, VA. Upon reaching Atlanta, GA, I had to wait for two additional hours due to an overbooked transfer bus. When boarding the next bus, the driver refused to allow my clear tote bag with all my belongings on board. Despite waiting a total of four hours already, I couldn't waste more time waiting again. The driver insisted I leave the bag behind or wait for another bus. I need a resolution for this issue.

I purchased 2 tickets for a trip from Daytona Beach to Miami departing at 1:25 am on July 12, [redacted]. However, the bus driver made a mistake, and even after multiple attempts to contact customer service, I had to buy 2 new tickets for the 10:45 am bus this morning. The whole incident was quite frustrating as we were left stranded at the station in Daytona Beach. I am having difficulty getting a refund or canceling the new tickets. The situation is unacceptable, and the lack of response from customer service is disappointing. I need help resolving this issue promptly.

Subject: Assistance Needed in Locating Lost Backpack Dear Greyhound Customer Service, I am writing to report a lost backpack incident during my recent trip booked on your website for July 5th, [redacted], from Madison, Wisconsin to Minneapolis, Minnesota. The booking number associated with this journey is [redacted]. Although I traveled with Flixbus, which uses your platform, I accidentally left my black backpack underneath the bus. Inside the backpack, there are essential medications labeled with my name and address. Furthermore, the bag contains valuable implants worth over $13,[redacted], which are irreplaceable. As Flixbus does not have its facility, I am reaching out to you in the hope that the backpack might have been transferred to one of your locations. I kindly request any assistance your customer service team can provide in locating my missing backpack. I plan to complete the lost and found form on your website as well. Please do not hesitate to contact me at [redacted] if further information is required. Thank you for your attention to this matter. Warm regards, Patricia Jiles

As a foreign student with a J1 and B2 visa bound for Nashville from Dec [redacted] to May [redacted], I seek to apply for a France visa in Atlanta and need to surrender my passport during the process. I plan to return to Nashville via Greyhound and wonder if my B1 visa on the expired passport or my Chinese/Singapore ID card suffices as ID since my current passport will be with the French consulate for visa processing.

I departed Myrtle Beach on June 16 with two bags checked underneath. Upon reaching Columbia, the driver from Charlotte hurried me and instructed me to seek guidance inside. Despite the planned 30-minute stop, it lasted only 10 minutes. The staff was occupied with other passengers, and when it was my turn, the woman assisting me walked away to another counter without addressing me. After some insistence, she provided instructions, and I hurried to retrieve my carry on. The driver complained about the delay caused by me. Although I informed them of my disability and recent wrist injury making it hard for me to handle bags, I trusted they would transfer my bags to the Charlotte bus. However, upon arrival at Lincolnton, the driver reported my bags missing. I tried calling customer service multiple times, facing long wait times. After completing a lost luggage form, I received an email promising a callback, which hasn't happened in 10 days. As a U.S. Navy veteran relocating permanently, my bags hold essential items like important documents, Navy photographs, a boot camp yearbook, and a medical device for my back pain issued by the VA doctor. A driver named Tracy contacted me a week later mentioning that he had my bags in Atlanta but failed to follow up as promised. One bag is a black duffel, and the other is a straw bag with leopard print at the top, both labeled with my name and number for contact. Any assistance in locating them would be greatly appreciated. Your help in finding my belongings, especially my Navy memorabilia and medical device, would be invaluable. Gratefully seeking your assistance and hoping for a quick resolution. Thank you in advance. Phyllis G. [redacted]. 😇

During my trip from Tampa to Miami with a stop in Orlando, the bus driver mentioned that I would reboard the same bus to Miami after a service stop in Orlando. Trusting the driver, I left my belongings on the bus during the stop. However, upon reaching Miami, I discovered my luggage was not on the bus. It turned out I had taken a different bus to Miami than the one I arrived on in Orlando. Booking Number: [redacted]

During my trip from Tampa to Miami with a layover in Orlando on July 21, [redacted], I encountered an issue with my luggage. The bus driver in Orlando instructed me to leave my luggage on the bus and assured me I would return to Miami on the same bus after a service stop. However, upon reaching Miami, I discovered that my luggage was not on the bus. It turned out I had traveled to Miami on a different bus, not the one from Orlando as promised.

On July 21, [redacted], I traveled from Tampa to Miami, with a layover in Orlando. When we stopped in Orlando, the bus driver instructed me to leave my luggage on the bus as we would be boarding the same bus to continue to Miami after a service break. However, upon reaching Miami, I discovered that my luggage was missing because I had unknowingly boarded a different bus in Orlando, not the one I arrived on. Booking number: [redacted]

During my trip from Tampa to Miami with a layover in Orlando on July 21, [redacted], I encountered an issue with my luggage. Upon reaching Orlando, the bus driver advised me to leave my bag on the bus for a service maintenance stop as I would be returning on the same one. However, upon reaching Miami, I discovered that my luggage was not on the bus, which turned out to be a different one from the initial journey. This situation has left me without any of my essential personal items for my stay in Miami. I urgently need assistance in locating my bag, which holds crucial clothes and personal belongings. Booking number: [redacted]

I traveled on a Greyhound bus on July 26 at 1:05 AM to Washington DC with a final destination of Atlanta. My booking number was [redacted]. I accidentally took a similar-looking non-descript black suitcase, around 22-24" high, when I de-boarded. I returned it to the Greyhound ticket office and filled out a claim form. I tried to contact the local Greyhound stations along the route to intercept my bag or contact the person whose bag I took, but there was no contact information available. I also attempted to reach out to the central baggage department but all calls go to voicemail. Even my efforts on Twitter did not elicit a response from Greyhound. It should be easy to locate my bag, but the lack of communication from Greyhound is frustrating.

I have been having trouble getting in touch with a Greyhound agent for the past three days as I am stuck in Cleveland, Ohio due to ticket issues originating from Detroit, Michigan. The incorrect information on my paperwork is preventing me from traveling to New York as planned after my recent marriage. I am frustrated by the lack of assistance and would like a new ticket to board the correct bus promptly. Despite calling multiple times and facing disconnections, I am seeking a resolution over the phone. Any guidance is appreciated. Thank you.

I am hoping you are doing well. Recently, I attempted to purchase a trip for my spouse and me. Unfortunately, when I proceeded to pay, the app indicated that my cart/session had expired and required me to start over. Following this, with a few alterations, I managed to complete the process for Booking [redacted]. Regrettably, despite not receiving any confirmation during the purchase, I received an email confirming two separate purchases due to an app error. In light of this, I am kindly requesting a refund for Order ID [redacted] from Greyhound. I would prefer a refund over a voucher as the incorrect charge was a result of the app error. Your assistance in addressing this matter would be greatly appreciated. Thank you.

I was supposed to travel from St. Louis International Airport Bus Port to Springfield CU Transit Center on 8/16 departing at 1:15 am. The bus did not arrive, and despite trying to contact Greyhound customer service, I couldn't reach anyone. It is now 8:20 am on 8/16, and we are still at the Bus Port with no information on how or when we will reach Springfield. I am requesting a refund for the ticket due to this inconvenience and missing work. I need accurate information on when a bus will depart from Lambert International Bus Port to Springfield today, 8/16. I urgently need to get to Springfield as soon as possible today. Please contact me at [redacted]. My booking confirmation number is [redacted]. Can Greyhound confirm a bus to Springfield today, and if so, what is the departure time and location?