Greyhound Customer Service Issues

I am requesting a refund for the first leg of my round trip journey. I had booked a round trip from Evansville to Chicago, but unfortunately, we only reached our first layover in Nashville where we experienced significant delays. The bus was several hours late, and as time passed, the delay only increased. The staff offered to reschedule my ticket for another day, but due to work commitments, I couldn't accept the offer. Consequently, I had to cancel my trip to Chicago for Mother's Day as originally planned. Now, I am stuck in Nashville and will have to wait a full day until Sunday morning to return home.

Yesterday, at approximately 5:46 pm, I boarded bus GLI [redacted] from Tulsa, Oklahoma, heading to Amarillo, Texas. During the journey, the bathroom had not been cleaned, causing me to endure the smell of human waste for a 6-hour trip. In Tulsa, I encountered a rude staff member who was unprofessional when I couldn't pay for an extra bag. Later, I woke up to find the person next to me urinating in a bottle, which was distressing. When I raised my concerns, the driver threatened to kick me off the bus without investigating properly. Despite other passengers confirming the issue, the driver allowed the man to continue on board with the bottle. I feel discriminated against as a black female compared to a white male's actions being overlooked. I am disappointed by the lack of safety and cleanliness standards emphasized on the company's website and during phone calls. I am requesting a full refund, reimbursement for the extra bag fee, and a complimentary bus ticket for another trip. If this isn't resolved, I will seek legal advice.

I am Alvaro Lavara, and my girlfriend is Carla Soto. We purchased a ticket through your company for a trip from New York to Washington, D.C. Unfortunately, the experience was disappointing. Despite the higher cost compared to other options, we chose your service, but it fell short of expectations. The bus departure was delayed, and there was a lack of communication. I had to request a ticket exchange to a bus bound for New York, which further delayed our journey. The bus we eventually boarded, number [redacted], was 25 minutes late, unclean, had uncomfortable seats, and emitted an unpleasant odor. The driver made an unscheduled stop, drove recklessly, and arrived more than 40 minutes behind schedule. This subpar experience has marred our vacation in the USA, and we will be sharing our feedback on a prominent European travel blog to warn others unless we receive a resolution from your company.

I made a booking before the 4th of July but never received my tickets because there was no location in Gilroy that offered the service. I lost my money as I used a debit card and couldn't pick them up anywhere. This ruined my 4th of July. Now, I'm trying to buy tickets again, but I'm unsure where to collect them as the Greyhound station is closed. Where can I purchase tickets?

During my bus journey from Bangor, Maine to Boston, I encountered an issue with my phone's charging. Initially, starting with a fully charged phone, at some point during the trip, my battery dropped to 75%. I attempted to charge it using the outlet behind the seat on the bus. However, upon unplugging my phone in Boston, I noticed the USB cord was overly hot near the connection point to my phone. Now, my phone doesn't charge with any of my cords. The excessive heat seems to have damaged my phone's charging port, which was functioning well before the bus journey. This has caused inconvenience since my phone's battery is now at 19%, hindering communication with my son about my trip progress.

I had to change the dates of my ticket due to a family emergency. Initially, I was informed that my ticket was non-refundable, which contradicted what I was told when I purchased it. Additionally, I had to pay an extra $20 to Greyhound to change the travel date. During my return trip, I encountered another issue when I arrived in Portland, only to find out that my connecting bus had been canceled, leaving me stranded with no assistance from Greyhound. I requested accommodation but was denied and told to go to a shelter. This experience left me extremely frustrated. In the end, I had to make arrangements for someone to pick me up from Portland. I feel mistreated by Greyhound and am demanding a full refund or will consider legal action.

Subject: Assistance Required with Missing Luggage from Recent Trip To the Greyhound Team, I am Margarita Delgado, and I recently took a trip on Greyhound from New York City to Miami Airport station on July 2nd, [redacted], arriving on July 4th, [redacted]. Unfortunately, three pieces of my under-bus luggage seem to have gone missing during the journey. Despite my repeated efforts to resolve this issue by contacting your offices, I have faced challenges as I am being redirected multiple times without a concrete resolution. Even my attempts to reach out via email through your website have been unsuccessful. The luggage tags for my items were handed over to a representative at the airport station, who placed them with a sticky note in her possession before disappearing, making it impossible for me to retrieve my luggage claim tags. Here are the relevant ticket and claim numbers for reference: Travel ticket numbers: 1) [redacted] [redacted] 01 29 [redacted]3 0 2) [redacted] [redacted] 02 29 [redacted]3 0 Baggage claim ticket numbers: 1) AA[redacted] 2) AA[redacted] The missing items are: 1) One long rectangular gray suitcase 2) One pink & gray pet stroller I am urging for prompt assistance in locating my belongings, as the clothes in the suitcase and the stroller are essential, especially for my emotional support dog. I can be reached at: Margarita Delgado [redacted] NW 122nd Street, Apt. #[redacted], North Miami, FL. [redacted] Phone: [redacted] Your help in resolving this matter and locating my missing luggage would be highly appreciated. Thank you for your attention, Miss Delgado

After nearly a month, I have recovered one of my missing suitcases, but my pink dog stroller and clear see-through umbrella are still unaccounted for. Despite my efforts to contact the Gray Hound Bus Company in downtown Miami, Florida, I was repeatedly redirected to various locations worldwide, even reaching someone in Africa. The journey with your buses was far from pleasant. Traveling with my service animal proved challenging, as an incident on the bus left her unsettled, and I was threatened with expulsion if she made any noise. Throughout the NYC to Miami Florida trip, I was confined to my wheelchair, leading to discomfort. Although I encountered a helpful driver who assisted me during a medical emergency, the overall experience has led me to decide to explore alternative transportation options such as trains or different bus companies. I urge Gray Hound to improve employee training on accommodating individuals with disabilities and service animals.

I planned a trip for my 11-year-old daughter and myself from Cleveland, Ohio to Pittsburgh. Initially, we attempted to depart from Toledo, but the bus did not show up. Hoping for better luck in a larger city, we tried again from Cleveland only to face the same issue. No one from customer service informed us of the cancellation; we learned from another passenger. Greyhound's lack of communication left me disappointed. In Toledo, there was no customer service assistance, and in Cleveland, we were given excuses about a delayed driver. After contacting Greyhound's customer service by phone, I confirmed the cancellation at 10:30 pm when our bus should have arrived by 9 pm. The poor service led me to change my ticket to a 4 pm bus the next day, which I didn't end up using due to lost trust in Greyhound's reliability. This experience was so distressing that I opted for a Lyft to ensure a smooth journey to Pennsylvania from Cleveland.

I previously contacted customer service and was advised to provide the following details: Passenger: Kylynn Bakos Departure and Arrival Cities: Mobile, AL to Winston-Salem, NC, then Winston-Salem, NC to Mobile, AL (round trip) Travel Dates: July 23 at 3:55 p.m - July 24 at 7 a.m, and August 4 at 6:55 p.m - August 5 at 1:05 p.m The confirmation numbers are as follows: First Confirmation #: [redacted]7 Second Confirmation #: [redacted] Last Confirmation #: [redacted]1 I believe you were informed of the issue when my mother, Hester Leslie, contacted you via her email, [redacted] I would appreciate a partial refund due to the challenges I faced during this travel experience. Your prompt attention to this matter would be greatly appreciated.

Dear Sir/Madam, I recently experienced several distressing incidents while using Greyhound services, causing me significant mental anguish. I was left stranded outside of an open station due to a late bus, missed my connection, and had to endure 24 hours of uncertainty with excessive luggage that prevented me from walking the streets. Additionally, a disruptive customer who was supposed to be denied boarding somehow made it onto my bus, leading to further chaos when the bus driver abandoned us and quit, forcing me to retrieve my belongings and re-enter the station while exhausted. To add to the ordeal, my complaint was met with a mere $7.50 food coupon, which was of little help as I had already spent my remaining funds on necessities during this ordeal. I am in need of an immediate refund and assistance with finding lodging, as I have exhausted my resources and find myself in a precarious situation at my final destination, especially considering the late hour and lack of available services. Your prompt attention to this matter would be greatly appreciated.

During a recent bus ride, there was an incident where a passenger was speaking loudly on their cell phone for an extended period. I noticed the disturbance and brought it to the driver's attention multiple times, but unfortunately, no action was taken immediately. When the bus made a stop, the driver was unhelpful and even got confrontational with me when I inquired about getting off briefly. The situation escalated as other passengers got involved, leading to a chaotic and uncomfortable environment. The driver eventually intervened, but only after a lot of commotion had ensued. I found the driver's lack of communication about stops and destinations frustrating. Despite my attempts to address the disruptive passenger, the issue persisted until the end of my journey. It was a disorganized and unpleasant bus ride.

My ex-husband was relocating from Phoenix, Arizona to New York when his van broke down near Sayre, Oklahoma. After selling the van to a junkyard, he purchased a Greyhound bus ticket. However, he faced confusion when the Greyhound stop turned out to be at a truck stop and no bus arrived. Feeling stranded in an isolated area with no available transportation, I contacted local authorities for assistance. Unfortunately, the nearest viable option was over [redacted] miles away in Oklahoma City. Despite attempting to reach out to Greyhound for information about his whereabouts, it has been challenging as I have spent over 4 hours on multiple calls with representatives who were unable to provide any updates. With his phone now out of battery, the uncertainty of his situation has left me worried.

I recently took a trip on Greyhound, and although I understand that bus travel isn't meant to be luxurious, what I witnessed was concerning and unsafe. The condition of the bathrooms was appalling – they were not just dirty but utterly FILTHY. In the Richmond bus station, none of the 5 or 6 sinks had any soap on two separate occasions. This lack of basic hygiene, especially during the ongoing pandemic, is inexcusable. Additionally, the lack of working water and soap in the restrooms is a severe problem. The situation in Richmond was especially bad. I had an unpleasant encounter at the kiosk where an employee rudely informed me they were closed, and later I heard a worker step on and crush a large cockroach. The opening hours were unclear, creating difficulties in accessing water and food for the journey. Luggage tags were not available, and I had to locate an agent in Washington, DC to obtain them. These are just a few examples of the poor operational standards I observed on my trip with Greyhound, which upper management should address promptly. The employees appeared to be trying their best in challenging conditions.

I purchased a ticket in Brunswick, Georgia two days ago bound for Cedar Rapids, Iowa. The journey began yesterday at 10:20 a.m. in Brunswick, then stopped in Hinesville, Georgia, and Savannah where I experienced a lengthy layover. From Savannah, we headed to the Atlanta bus station. Although I arrived on time, the bus departing to Mobile, Alabama, was delayed by 2 hours. Subsequently, I traveled through Montgomery, Alabama, New Orleans, Louisiana, and I am currently at the Baton Rouge Greyhound bus station, running two and a half hours behind schedule. As a result, I missed my connecting bus to Memphis, Tennessee. The next available option is a bus departing at 6:40 a.m. tomorrow. The staff at the station mentioned that due to the distance, corporate refused to provide an Uber, but offered to cover a hotel stay for the night. I made unsuccessful attempts to escalate the issue by calling Greyhound, but was directed to unhelpful customer service representatives and eventually cut off. I request a hotel accommodation for the night in Baton Rouge to freshen up before continuing my journey in the morning. Your prompt attention to this matter is greatly appreciated. Thank you.

I am requesting a full refund for my recent trip from Des Moines, IA to Santa Barbara, CA with Greyhound. The journey, which was supposed to take place from Tuesday to Thursday, ended up lasting until Friday. I have been a frequent Greyhound traveler since [redacted] and have had some negative experiences before, but this trip was by far the worst. One of the major issues was the attitude of some bus drivers and the lack of control over the bus conditions. The bus from Joplin, MO to Blythe, CA had a malfunctioning air system, making the temperature unbearable throughout the journey. Additionally, arriving at closed Greyhound stations forced us to wait outside in freezing conditions. These ongoing problems with Greyhound's services should have been addressed a long time ago. I believe a full refund is necessary not just for myself, but for all passengers who endured this nightmare journey alongside me.

I am requesting a full refund for my recent trip from Des Moines, IA to Santa Barbara, CA that took longer than expected due to various issues with Greyhound. I have been a loyal Greyhound customer since [redacted] but have never encountered such a terrible experience. The bus had a malfunctioning air system, leading to extreme temperatures, and we were left waiting outside closed stations in freezing weather. The last driver even dropped me off at the wrong location, causing inconvenience. These recurring issues with Greyhound need to be addressed, and I believe a full refund is warranted for the distress caused during this journey.

I'm looking for assistance on where to pick up my Greyhound bus ticket. The website stated I could collect it at Walmart, but my local Walmart does not offer this service. My zip code is [redacted], and I will be boarding at Collins MO (Pilot Travel Center). The closest bus station is a two-hour drive away, in Springfield MO. I prefer not to have an e-ticket as I can't check in until 2 hours before departure, which is when I'll be on the road. If there are schedule changes by Greyhound, I don't want to risk wasting time and gas with an e-ticket or printed ticket. Could you secure a ticket pickup location near me? I am considering purchasing a one-way flexible ticket on November 28th for travel on November 30th. Additionally, I am interested in knowing if open-ended tickets are available.

I'm seeking guidance on how to pay for my reserved Greyhound ticket. The Greyhound website indicates I can retrieve it at Walmart, but unfortunately, this service isn't available at my local Walmart ([redacted]). Additionally, none of the other mentioned local stores in my area provide this service. I am located two and a half hours away from the nearest station in Springfield, MO. An e-ticket won't suffice since I can't check in until two hours before departure, which is when I would already be en route. If Greyhound were to make any schedule changes at that point, I would have no way to adjust my plans. Driving to the station isn't a feasible option due to its distance. Can someone assist me in resolving this issue?

Regarding Confirmation No. [redacted]7 (second transaction): I was charged twice on my American Express card for a single ticket on Greyhound for my son, Tom Kloser, traveling on October 22, [redacted] from Denver, CO to Yuma, AZ. Despite attempting to book by phone on October 19, [redacted], I was disconnected after being promised a confirmation number. Unsure if the purchase went through, I later purchased the ticket online with insurance and received a confirmation number. This issue arose due to poor communication from the Greyhound ticketing agent. Please refund the $[redacted].00 back to my American Express card. Thank you. - R. Studarus