Greyhound Customer Service Issues

On September 14, [redacted], my daughter and I took the 11:30 pm Greyhound bus from Bay Street Toronto bus terminal heading to New York. Unfortunately, the bus broke down on the QEW Highway at Exit 89 due to a mechanical issue. We were promised a replacement bus within an hour, but it took over two and a half hours to arrive, causing a lot of stress and frustration. Upon reaching Buffalo bus terminal, we encountered another issue with a driver change, as he initially didn’t let us back on the bus after a break. Several heated discussions later, we were back on track towards Syracuse, albeit briefly going the wrong way, which further delayed our journey. Eventually, after a prolonged delay waiting for the manager, we continued our trip but arrived in New York significantly late at 3 pm instead of the scheduled 11:30 am, making us travel for 15 hours instead. This caused me to miss my plans and incur additional expenses. I am seeking a refund for the inconvenience caused.

Hello, I am an Amazon Prime member and have used the service successfully for years. Recently, after returning from a trip to Canada, I noticed that I could no longer access some of my regular Prime Videos content, specifically Downton Abbey seasons 2-6. I received a message stating that this content does not stream on non-US accounts. I suspect this issue may be due to me signing up for a Canadian Prime account while in Canada through a purchase on Amazon.ca. Although I cancelled the free 30-day trial upon noticing it, the Canadian account will remain active until October 16th. Consequently, I am unable to access Downton Abbey seasons 2 and higher which are available for US-based Prime members. When I try to access them on Amazon.com using my iPad or computer, I receive error messages stating the content is either unavailable or to try again. I am frustrated as I wish to enjoy the content I am paying for. I kindly request your assistance in resolving this issue promptly. Thank you for your help. Best regards, Karyn M.

Subject: Unpleasant Experience at Greyhound Check-In Dear Greyhound Customer Service, I am writing to express my disappointment in the service I received at the Greyhound check-in desk in Manhattan, 8th street. The incident occurred on September 13th around 1:30pm. I encountered an African American woman with short hair and black glasses, seated at the 2nd desk from the left. Upon discussing my ticket with her, she was unhelpful, rude, and dismissive. Instead of assisting me as the departures board instructed, she responded aggressively, leaving me feeling frustrated and unwelcome. I believe that employees in customer-facing roles should embody professionalism and courtesy at all times. This encounter has left me questioning the standards of customer service at Greyhound. I would like to file a formal complaint against this particular staff member. As a tourist unfamiliar with the procedures, I relied on clear guidance from your staff. This employee's behavior not only tarnished my experience but also raised concerns about the training and customer service practices within your organization. I hope that this feedback leads to improvements in employee training and customer service standards. Sincerely, Charlotte M.

Dear Greyhound Lines, Inc, I recently had a disappointing experience with my e-ticket from NYC Port Authority to Resorts Atlantic City on September 26, [redacted]. Despite registering with Greyhound Rewards to skip the long lines, I faced issues upon arrival. When I tried to redeem a "Bonus" ticket, my name was not found in the system upstairs at the Greyhound Terminal. The worker was unable to scan the barcode on my phone, leading to frustration as a visually impaired individual. This made me question the efficiency of using Greyhound Rewards. To improve customer experience, I suggest having a dedicated staff member assisting e-ticket holders at the gates to streamline the process, especially for those heading to Atlantic City casinos. Thanks for addressing this matter. Sincerely, Wilbert Cortez

I am reaching out to express my dissatisfaction with the extremely poor service I experienced on my recent bus trip from NYC to Boston scheduled for 7:20 on Friday, September 27th. Upon arrival, an employee casually mentioned a minor delay without providing regular updates or showing a sense of urgency. Our bus ended up being delayed for 2.5 hours with no communication or apologies offered. Passengers, including families with young children, were left waiting without seating as it grew increasingly late and chilly. Mid-journey, the driver abruptly stopped, turned on all the lights, and aggressively scolded passengers for smoking, using inappropriate language. When someone politely addressed his behavior, he became even more hostile. This disappointing experience has tarnished my previous favorable opinions of this bus company. I am looking for a response from your team and hoping for a refund for the unsatisfactory service received.

I departed from Tulsa, Oklahoma at 6 p.m. and the bus broke down in Elk City for over 7 hours. After transferring to a rescue bus, we broke down again in Albuquerque, New Mexico on a bridge, causing chaos. The driver eventually got the bus down the hill where paramedics checked on us. We were moved to a gas station for hours, but after a message saying the bus left without us, some passengers had to find their way back to the terminal on their own. Eventually, with help, I made it back but faced further delays and a physical altercation resulting in bruises. Upon reaching my destination, my luggage was delayed for four days, arriving damaged and missing items. This experience on Greyhound was terrifying, unpleasant, and I believe I deserve a full refund and compensation for the distress caused. Thank you, Shawna W.

Hello! I would like to share my disappointing experience with the bus journey from NYC to D.C. The scheduled departure was at 7 p.m., but we had to wait an additional hour and a half before boarding. The delay itself was frustrating, but what made it worse was the bus driver's lack of direction once we reached D.C. Upon entering the city, she seemed lost and eventually called the police, leading to a significant delay of 35 minutes. Ultimately, we were asked to leave the bus, forcing me to arrange a Lyft to complete my journey home. This experience was extremely unprofessional and has been the worst bus ride I have encountered. I kindly request a refund for the trip as it majorly disrupted my day, impacting my rest and work schedule for tomorrow. Trip Reference: [redacted]5 Passenger: H. Mighri

I typically don't like to complain, understanding the challenges of customer service as I work in the field myself. The two women at the Spokane Greyhound terminal on Royal S Boughman Way were very friendly. Unfortunately, my bus was canceled two hours late. Greyhound only presented two options: wait in the terminal for 17 hours or get a refund. I missed my little sister's play due to this, and although I appreciate the kindness of the employees, the overall experience was frustrating. I received a refund of 30.99 cents, but it didn't cover the inconvenience of having a friend drive 9 hours roundtrip to pick me up, missing the play, and spending 12 hours at the Seattle Greyhound terminal. Other travel services typically offer additional compensation such as food or discounts for future trips, unlike my experience with Greyhound. The policies in place made me feel like I lost a whole day of my life in an unsavory area of Seattle, which was disappointing.

I bought an online ticket from Colfax, California, to San Bernardino. The store clerk gave me a printout & instructed to show it to the bus driver in Sacramento to get the actual ticket. When the bus arrived early, I asked the driver (who seemed upset on the phone) if it was my bus. She confirmed but then refused to let me on without the ticket. Despite explaining the store's instructions, she raised her voice and refused to let me board, saying I needed the ticket. I've called customer service multiple times, but they keep disconnecting the call. I paid $[redacted] for the ticket and just want a refund. I have a video of the incident for proof. The store owner intervened, but the driver still refused. Please contact me via email if you need more details.

On October 22nd, I boarded a bus in Fort Myers with my kids and sat upfront without any issues. However, upon reaching Fayetteville, the bus driver asked us to move. I am confused as there is no policy stating that kids cannot sit in the front. I feel it was discriminatory treatment. Furthermore, she reprimanded my 8-month-old son for making noise, which is natural for a child his age. The situation escalated when she made a U-turn due to another passenger's phone call and removed her from the bus. I believe she abused her authority in that instance. It is concerning that Greyhound allows such behavior. I am considering seeking legal advice to address this matter. It is unfair that passengers are being silenced and made to feel scared to communicate with their loved ones. This issue needs to be addressed and resolved appropriately for the sake of all passengers.

Hello, I am Oscar Ekah. On October 22, [redacted], a bus schedule was arranged from Thomasville, GA ([redacted] US Hwy 84 byp W at CITGO Gas Station) to Tulsa, Oklahoma by Mai Vang from Melton Truck Line. Unfortunately, upon arrival, the bus took my blue suitcase and blue backpack. The ticket couldn't be printed as the computer was not working. The driver couldn't wait or use my confirmation number ([redacted]4) to find me. Despite my attempts to retrieve my bags, the driver departed without them. My belongings, documents, clothing, house keys, and car keys are in the suitcase. I would appreciate it if they could be shipped to "808N 161st E Ave, Tulsa, Oklahoma" or held at Tulsa Greyhound bus station. You can reach me at [redacted] or [redacted] Thank you and God bless.

On Wednesday, October 23, [redacted], I bought tickets over the phone for my stepson, Mikel O., to attend his grandmother's funeral. I spoke with an individual named Rinaldo or Renardo, though his accent made it challenging to grasp. I booked the ticket for Thursday explicitly asking, "He will board TOMORROW in Dalton, GA, and arrive in Valdosta, GA at 10:40 the next morning - is that correct?" and received confirmation with a "yes." However, tonight the bus driver indicated that the tickets were for 24 hours earlier. My stepson was allowed to board for Atlanta but informed that arrangements would have to be made in Atlanta to reach Valdosta. I believe the tickets should be honored as your representative clearly stated that my stepson would depart the following day, not the same night. The confirmation number associated with the booking is [redacted]7.

Good Afternoon, I recently traveled with my family to Dallas and Denton on Friday, October 27th. Unfortunately, our bus experienced a breakdown shortly into the journey and we had to be transferred. Today, on our return journey from Dallas, I had to take an Uber home as the bus required maintenance. This has been my first experience with Greyhound and likely my last. The maintenance of your buses is concerning for both the drivers' safety and the passengers. Despite the great drivers, breakdowns make passengers upset. I am requesting a full or partial refund due to the inconvenience. Traveling with two kids and encountering these issues has been frustrating. I would appreciate a prompt response to this matter.

I boarded a Greyhound from Lawrence, Kansas, at 6:05 pm headed to Chicago. Unfortunately, upon reaching Kansas City for the transfer, the connecting Greyhound had already departed because our initial bus was delayed. This resulted in me and my three young children, aged 6 months, 2 years, and 4 years, being left behind. To make matters worse, we were put on the next available bus at 1:30 am, and we are now stranded in Iowa for an additional 4 hours after enduring a 6-hour delay in Kansas City. I was supposed to reach Chicago by 5 am, but now I am informed that we won't arrive until 3:45 pm, causing undue stress and illness to my children. This experience has been extremely challenging, and the thought of being delayed for a total of 21 hours with my kids is disheartening. The Greyhound staff mentioned the possibility of a refund, which may be a small consolation for the troubles we've faced. The weather is cold, it's snowing, and to top it all off, I have even missed work, making this entire situation truly unfair for my little ones and me.

I was at the Pittsburgh terminal on Sunday. My original departure was scheduled for Saturday on the 10:15 from New York to Detroit. Due to driver hour violations, the bus was canceled. Greyhound then rescheduled me through Canada, which was an issue as I don't have a passport. I ended up taking the 2:45 am bus through Pittsburgh instead. When I arrived in Pittsburgh at 12:00 pm, I expected to change my ticket easily. However, I encountered two rude individuals, Mr. Maurice and Mr. Webb, who acted unprofessionally. They claimed no routes were available to Detroit until 3:00 am the next day, despite my research showing clear options at 1:00 pm connecting through Columbus and Erie to Cleveland. After facing their unhelpfulness, I sought assistance in Cleveland where a more knowledgeable staff member handled my ticket exchange smoothly. It's unfortunate that the supervisors in Pittsburgh, Mr. Maurice and Mr. Webb, lacked the ability to navigate the system effectively. I received $72 in compensation from Greyhound, but I request a refund of $37 and at least $[redacted] in ride credit for the inconvenience caused. Sincerely, Curtis D.

My bus was delayed by 2.5 hours, causing me to get off at the connection station and rent a car to make it to my flight on time. While waiting, I found out that the bus had been canceled. The bus stop listed on the website and my ticket was incorrect. Additionally, I received an email from Greyhound about trip changes after it had ended. I managed to catch the bus after stopping another bus going the opposite direction. The driver informed me through the app that I was at the wrong stop as per the website. I am requesting a full refund for the ticket, compensation for the car rental, and for the inconvenience. Thank you for your assistance.

I recently traveled with Greyhound from Joplin, Missouri, to Asheville, North Carolina on October 24. While I typically have had good experiences with Greyhound in the past, this trip was disappointing. Upon transferring onto the bus from Ft. Smith, Arkansas to Memphis, Tennessee (schedule GLI [redacted]), I encountered several issues. The bus was unkempt with trash from previous passengers, and the restroom was in a terrible state that made the whole bus smell of urine and feces. I was seated near the restroom and had to cover my nose with a blanket to endure the ride. Additionally, there was a leak near the emergency exit that soaked me, my belongings, and the seats around me. I have photos documenting these issues that I would like to share for further assistance and hope for some form of compensation for this unpleasant experience.

Hello, last month my brother and I had a 4:40 am Greyhound bus booking. Unfortunately, there was confusion at the station with many passengers unable to board despite purchasing tickets in advance. After waiting for a replacement bus that never arrived, we were given the option to either get a refund or wait until 8 am for the next bus. We were headed to a music festival in NYC and arrived late due to this issue. I believe we deserve a partial refund considering we missed both the bus and a significant part of the festival. Thank you.

During my recent bus trip from Port Charlotte, FL to Providence, RI, I faced several issues regarding my duffle bag. Upon not receiving a baggage ticket at my initial stop, I was told to fill out a blank ticket in Fort Lauderdale, only to be informed it was incorrect. Although my bag was temporarily put under the bus, it was not transferred to the new bus in Orlando and was left behind in Jacksonville. After contacting Greyhound and receiving a claim number from a helpful bus driver named Jackie, my bag has yet to be located. Despite providing all the necessary information, I have not received any updates from Greyhound in the past 6 days. This situation has been incredibly distressing as my bag contains essential items such as clothing, medication, and keys. As there is no Greyhound Terminal in Providence, I am uncertain about the next steps to take in order to retrieve my lost bag.

Subject: Compensation Inquiry for Greyhound Delay I am seeking clarification on the compensation process for the delayed Greyhound trip with Confirmation # [redacted]2. Departure from Philadelphia, PA was delayed until 1109am, impacting subsequent connections in Richmond, VA. This delay led to missed connections and inconvenience, affecting my timely arrival at work. The condition of the bus (#[redacted]) was substandard, compounding the unsatisfactory experience. The management of Greyhound should address these issues promptly. A comprehensive review of services, operations, and fleet is necessary to uphold the company's reputation. Providing alternative transport options, like Uber vouchers, in such situations will enhance customer satisfaction and attract new clientele. I look forward to your swift resolution. Synthia Dillard Lee