Green Dot Customer Service Issues

On 9/23/19, I bought a $[redacted].00 Moneypak from a local Circle K store. When I tried to deposit the money on my card after scratching off the numbers, a deposit failed message appeared on the screen. I attempted to use both the Moneypak and another card, but the same issue occurred. After being advised to clear my browser's cookies, I still could not resolve the problem. I have submitted copies of the Moneypak card and the store receipt, but have not received any updates on how to handle this matter. I am feeling very upset about not receiving any further assistance.

I recently purchased a Green Dot card from Dollar Tree. Attempting to activate it, I encountered issues when trying to use the app for activation. The app requested a photo of my identification but only allowed for one picture, leaving me unsure about the process for providing all required images. After successfully submitting just the front of my ID, the app logged me out without providing full access. Unable to log back in on the app, I contacted a Green Dot representative through live chat who advised waiting 24 hours. Despite waiting as suggested, I am still unable to access my account via the app and the phone numbers provided lead to automated responses only. I have $[redacted] loaded on the card that I am unable to use. I am hoping for a resolution to this issue promptly to either receive a refund or obtain a new card for use.

I purchased a Green Dot card at Dollar Tree but had trouble activating it. The phone number on the card didn't specify an activation option, so I tried using the app as a friend had suggested. After inputting my details, I was asked to take a picture of my ID. It was unclear if I needed to capture both my license and social security card in one photo or separately. Despite the app requesting four pictures, I only uploaded one of my ID's front. The app mentioned it would take two to five business days to activate. However, upon accidentally closing the app, I couldn't log back in and was redirected to the website. Even though I confirmed my details, the app functionality was limited. Despite waiting 24 hours as advised by a Green Dot representative, I still couldn't access my account through the app. I also couldn't reach a live person through the provided phone numbers for assistance. This experience has been frustrating, and I'm eager to find a resolution to access my funds or receive a new card.

I needed to obtain the application for a new birth certificate through fastbirthcertificate.com. They charged me $1 to send it, which was all I required. However, upon checking my Green Dot account, I noticed they took $[redacted], leaving only $16. I did not authorize or request any additional charges of $78.95. I urgently need the funds today as it is my son's first birthday. Due to this unauthorized charge, I am unable to purchase anything for his special day. I never agreed to or had enough balance for a $78 charge. Despite being told the issue would be resolved, nothing has been done yet, and this situation is causing me considerable distress.

I am frustrated that my card was charged without my authorization. I wish the payment could have been canceled when it was pending so I could have my funds back sooner. $80 is a significant amount for me, especially when living paycheck to paycheck. I have completed the necessary paperwork and emailed it as requested. I rely on this money for food until the issue is resolved, which is causing me stress. Despite this, I am considering finding an alternative to this company after this experience. I hope the dispute can be resolved promptly.

I recently received a card in the mail and downloaded the corresponding app. Upon trying to verify my account, it prompted me for a verification code but I no longer have access to the phone number provided and mistakenly entered the wrong email address. The app suggested contacting the number on the back of the card. After doing so, the representative advised me to resolve the issue through the app itself, which I can't access. It's crucial that I gain access to the card promptly to ensure my payroll deposit is received. My email is [redacted] and you can reach me at [redacted].

I purchased three $[redacted] Walmart GreenDot credit cards, not realizing how they function. I attempted to request a refund from Walmart without success. Each time I try to activate the cards, I receive a notification that I do not have an account. I have contacted their chat support, but they abruptly end the conversation without providing assistance. When calling the provided number, a robotic voice ends the call abruptly without any helpful details. As an 84-year-old without a cell phone or knowledge of apps, I find this situation confusing. All I desire is to receive a refund of my money.

I do not have a Green Dot account, but my dad does. Earlier today, he sent me money through Green Dot to my cell phone. Unfortunately, since I do not have a personalized card, I am unable to receive the funds. My dad attempted to cancel the payment, but it seems that the system shows it as received, even though I have not gotten the money. I am unsure how he can retrieve the funds as I am unable to reach customer service without a Green Dot account. Kindly assist me in getting in touch with someone over the phone.

I have noticed a $[redacted] transaction on my card that seems incorrect. I believe there was an error at the ATM. Initially, the machine did not allow me to withdraw any money, and when I returned later, it only allowed a $[redacted] withdrawal. However, the app is showing a $[redacted] withdrawal. I have been trying to contact customer service without success. This is an urgent matter, and I really need to speak with someone as soon as possible.

I purchased a Green Dot card yesterday and loaded $20 onto it. When I tried to activate it at home, I encountered a recurring notification on both the app and website stating that my card cannot be validated at the moment. I returned to the store of purchase, but they were unable to provide any further information. Despite reaching out to all Green Dot contact numbers, I have been unsuccessful as my card remains unregistered. I am keen to have my $21.95 refunded to my bank account promptly.

My account was recently hacked after my phone and wallet were stolen. I contacted to cancel it and prevent unauthorized charges. A replacement card was supposed to be sent to me, but it has been 2 weeks. I need access to my money to pay a bill urgently. I haven't been able to reach a live person on the phone as I don't have the new account number. Please expedite the replacement card. Thank you. If needed, call me at [redacted]. -Dylan McDonald

Five months ago, a replacement card was issued to me with a balance of around $[redacted] to replace the original $[redacted]. I contacted customer service regarding the reduced balance and lack of a pin replacement, but did not receive a response. Despite numerous attempts through calls and online chats, as of October 2, [redacted], my pin has not been reset, and I cannot access my funds as the mobile app provided is missing the necessary reset pin software. I was told today that the only way to reset the pin is through the mobile app, which contradicts previous instructions. I urgently need this matter resolved as my account is incurring monthly fees, resulting in a loss of around $80 due to the inability to access funds on the Green Dot card. Your prompt attention to this issue is appreciated. Sincerely, Nadra K. D. Fort Washington, MD [redacted]

I need to speak with a customer service representative from Green Dot to activate my card. I am unable to do it online and do not have a phone. Using a friend's phone now. I would appreciate assistance from a live person in registering my account. I am not tech-savvy and need help. I hope to resolve this matter promptly as my day is busy. I find it frustrating to write a [redacted]-word statement to reach a live agent. Can we connect today? I have many tasks and time is crucial for me. I am annoyed but seeking your help respectfully. It is inconvenient to have to provide a [redacted]-word text for support. Hoping for immediate assistance from a live representative without further delays.

Hello, I am Melonie B McWhorter, and I recently found a possible fraud charge of $[redacted] on my card. On March 23, [redacted], I bought two $[redacted] green dot cards at Dollar General in Cleveland, AL. I tried sending money to a friend in need using the green dot card, but she couldn't access it due to suspected fraud. She mentioned a misunderstanding with her card type or an expiry issue. She suggested I contact Green Dot to resolve it. I had to deliver the cash to her due to the issue. I understand the importance of security measures to prevent fraud, having faced a loss of $[redacted] previously. I appreciate any help in resolving this matter. Thank you for your time and assistance. Sincerely, Melonie B McWhorter.

I urgently need to update my address on my card and request a replacement to be sent to my new address. However, when I call customer service, I am unable to reach a representative. I depend on my card for my job's direct deposit every Thursday morning, but currently, I have only a minimal balance. Please assist me in getting a new card sent to my new address and help me connect with a representative about this issue.

I recently bought two MoneyPaks valued at $75 each. Unfortunately, there was a mistake in filing a fraud claim after giving the cards to a family member who unknowingly reported them lost or stolen. When trying to use the recovered card numbers, it caused the family member's account to freeze. I possess both MoneyPak cards but am searching for the receipt. I'm eager to resolve this unintended situation and help my family member unfreeze their account. I hope to swiftly address this issue. Email used for the claim: [redacted] MoneyPak Fraud Claim #[redacted]3.

I am experiencing issues with this bank. They have withheld my direct deposit and are uncooperative. I have the ACH transfer number but they are not releasing my payment. The overseas call center has been unhelpful and disrespectful. I have not received the assistance I need and have been unable to speak with a supervisor. This situation is unacceptable as I have been without essential medication for four days. I believe this mistreatment may be discriminatory.

I have always made payments on my Primor Green Dot credit card using my fiance's Green Dot card, as we share the same account. However, now I am being asked to prove that it's my account, even though my name does not appear on any documents except for my own card. They are requesting a voided check from the account, but as a secondary user, Green Dot does not allow this. My bill is due on 10/6/[redacted], and I need to resolve this quickly. Unfortunately, the credit card customer service is closed on weekends. I urgently need to sort this out. My fiance is willing to authorize everything as we both use the same account (in which I have a card). Please contact me at your earliest convenience.

My card has been deactivated for 24 hours, and I've been trying to activate it since Friday without success. I bought this card to put money on it for my husband. I tried to add money, but it was declined. The customer service representative mentioned I had $12 when I actually had $20. My husband has been trying to call, and I can't accept his calls. Please resolve this issue quickly, or I will have to contact the Better Business Bureau. My card is not working, and I'm very upset. Thank you.

I urge you to contact the company at 1-[redacted]. They will inform you that the transaction was declined. This company is CSG Phone Company. My name is Judy Seeley, and I am disappointed. I had trusted this card and now I feel let down. I have wasted time and money trying to resolve this issue. I have tried to reach my husband, who is turning 51, multiple times with no success. I request you to contact them on my behalf and resolve this quickly. I am an unsatisfied customer as I believe I should not be facing these problems. The card has been declining transactions, and I hope the money is still in the card.