Green Dot Customer Service Issues

I'm Latrice M., and I'm experiencing issues with a Green Dot card I loaded money onto. Despite a balance of $29, I can't use the card, as it's labeled inactive. This led me to buy a new Green Dot card without any problems. I would like the funds from the old card transferred to my new one or have the option for a refund. The card numbers are [redacted] (old) and [redacted] (new). Any assistance in resolving this matter promptly would be greatly appreciated. Thank you.

I am having trouble accessing my funds from my account. When I called the automated system, it prompts me to speak to a live representative but requires my card information, which I do not have. The system indicates there are multiple cards linked to my account. My account is blocked, and after submitting my ID for verification, I was informed it would take 2 business days to unlock it. However, it has been two business days and my account remains inaccessible. I have attempted to contact customer service without success. I would prefer to receive a check with the balance from my account and have all associated accounts closed. I am growing increasingly frustrated with the situation.

I am inquiring about the Green Dot prepaid card that was supposed to have our income tax refund deposited on it. Initially, the street address was incorrect, but that has been rectified. I have sent my husband's driver's license multiple times as requested, however, the automated system continues to flag his birthday as incorrect. Despite numerous attempts to resolve this issue and speaking with the IRS regarding the matter, we still have not received our refund as we approach the end of July. The IRS confirmed that the money was deposited into the provided account and suggested following up on July 20th. If the matter is not resolved promptly, we may have to pursue legal action for withholding our funds. Thank you. -Jason C. Brazzel (4/30/74) -Belynda J. Kelley-Brazzel (9/10/72) [redacted] Tally Ho Lane Ruston, LA [redacted]

Update: I'm frustrated as I can't activate my card online due to technical issues. The automated system doesn't connect me to a live representative and the website falsely says the problem is resolved. I purchased a card that could only be activated online, but it's been problematic, asking me to wait 24 hours for no reason. The service is unsatisfactory, and within less than 10 minutes, I'm dissatisfied. The customer service keeps hanging up on me, and the robotic response is not amusing. Following instructions led me to nothing. This level of service is disappointing, and I can't understand how investors support this poor service.

My card was stolen, and I informed customer service about it. They froze the card until I receive a new one. They assured me I could transfer money to my wife's account. Today, when I tried to transfer my hard-earned money, I couldn't access it. This situation is causing distress as my family's well-being is at stake.

I am eagerly waiting for my new card to arrive in the mail because the old one had to be cancelled due to unauthorized Google transactions. I have been consistently monitoring my account using the mobile app, but suddenly, my account is blocked, and I no longer have access to my information. I am concerned and confused about this situation. It is frustrating that I was not given the option to expedite the delivery of my new card to manage my bills and expenses. I urgently need access to my funds to cover essential expenses like food. Please lift the block from my account promptly. I am even willing to cover the cost of expediting a new card if necessary. Thank you.

I purchased a new Green Dot card for $11. The cashier assured me it was activated and later refunded the transaction to load cash onto the card. To my disappointment, the card did not activate successfully, preventing me from making any purchases. I attempted to get a refund at Dollar Tree per their suggestion, but when I called Green Dot for assistance, I could only reach automated messages with numerous unhelpful options. Despite multiple attempts, I have been unable to connect with a live person for help. I kindly request a refund of $11 for the faulty card.

My purse got stolen on May 18, [redacted]. I reported it to the police and GreenDot. I asked for a new card to be sent express to Arkansas, where I was visiting my new grandbaby. My name is Donna Anita Fitzgerald. After waiting two weeks, I called using my son's card and was told my card was blocked and needed to email a copy of my ID. I had to travel for hours to get my ID and sent it [redacted] times. After many calls, the block was finally removed on July 2nd or 3rd but was blocked again on July 3rd or 4th due to an address change and name discrepancy. I sent another email of my ID. Now, they are claiming the signature corner is wrong. I'm struggling to get my card for 2 and 1/2 months and dealing with fees, despite not accessing my money. Please, send my card promptly.

I used Green Dot MoneyPak to transfer $[redacted] to my personal account at 1:30 pm, but the money hasn't shown up yet. Despite multiple calls to customer service, I was disconnected three times before finally reaching someone. I was informed that the transfer was done and would appear on my card within 2 hours. However, it's been 5 hours and still no sign of the transfer. When I called customer service again, I was sent to voicemail. This experience has been the worst customer service I've encountered. I urgently need the money to buy concert tickets for this weekend. I am disappointed and frustrated; I just want my $[redacted] on my card or refunded promptly. I don't expect a reply given the poor service, but it's worth a shot, right?

My Green Dot card with $[redacted] was stolen. I have called to report it several times. Despite my efforts, I've been locked out of the system and the representatives refuse to take a report. I am frustrated as I cannot prove that I have done what has been asked of me, and they have been unhelpful. I did not spend that money and have spent a year trying to recover the $[redacted] to no avail. I want my money back! This incident occurred on June 3, [redacted].

I purchased a $[redacted] MoneyPak and when I tried to load it, it flagged as suspicious activity. I have the original receipt and card from CVS on Howard Simmons Road in Ellijay, GA, and I am seeking the refund as previously promised. I require a check sent to me or to speak with a representative before taking legal action. Please inform me of the status of my refund check. The purchase was made on May 25, [redacted], at Register #02, Transaction #[redacted], Cashier #[redacted], Store #[redacted] as indicated on the CVS receipt. Let me know how I can provide images of the receipt and MoneyPak card for assistance. Thank you.

I am seeking a refund as I am dissatisfied and frustrated with being unable to speak to a live representative about issues concerning my funds with the Green Dot Card. I have not activated my card and now wish to reclaim my funds. The process of addressing any problems with this entity, whether it is a company or a bank, seems overly complicated. It appears that Green Dot is hindering my access to my funds without any solution in sight. I am simply looking for guidance on how to initiate the refund process and recover my money.

My account was blocked, and I was informed that the IRS needed me to verify my identity, causing a block. After speaking with the IRS, they clarified that the block was only on my tax refund, not my account. I've used this card for years without issues, and now my payroll check is being delayed unnecessarily. Customer service only directs me to an automated system, making it challenging to resolve. I'm frustrated and no longer want to be a Green Dot customer. Please contact me to cancel my account and prevent further issues with my payroll check. My name is Turon Jackon.

My card is blocked, preventing me from accessing my funds. I have provided necessary identification documents, including my current and previous licenses as well as my marriage certificate, yet my identity verification is still pending. I am frustrated about this situation and eager to access my money promptly.

I recently received a replacement Turbo prepaid card after losing my original one. However, upon trying to activate the new card, I was informed that it's blocked and I need to verify my identity by submitting a photo of my ID to Greendot. This requirement was not communicated to me when I requested the new card earlier. I am concerned because my paycheck is scheduled to be deposited on Wednesday, but it's now on hold until my ID is verified, which can take at least 2 business days. Additionally, funds stored in my vault from the previous card are inaccessible until this matter is resolved. The lack of clear communication and the inconvenience of this situation has left me dissatisfied with the customer service from Turbo Tax Prepaid and Turbo Tax in general. I hope someone can assist in resolving this matter promptly.

Hello, my name is Todd N. and I recently discovered an account with Green Dot that was opened without my knowledge. Shortly after depositing funds into the account, I contacted customer service to close it, as I had no prior knowledge of its existence. Despite my efforts, I later received a letter confirming an address change related to the account. The last 4 digits of the account number are [redacted]. I never used the account and the deposited funds were promptly withdrawn and transferred elsewhere. I am seeking assistance in closing this account and resolving the matter. If needed, please contact me at [redacted]. Thank you.

I am facing an urgent situation where I urgently need to leave this state. I have been attempting to return home for the past four weeks. However, when I try to activate my card, it indicates that I must wait 24 hours. Unfortunately, I do not have the luxury of time as I need to catch the bus tomorrow morning. I made the difficult choice to leave my job on the oil rig just to be able to meet my brother for the first time after 33 years. Please, I implore you to unlock my card so I can make this important trip. I have never used your services before; usually, I rely on PayPal. I am disappointed with the lack of notice on the back of the card. I truly need to be with my brother, so please assist me promptly. Thank you and may you be blessed.

I recently received a new card in the mail and attempted to activate it. Unfortunately, the system did not recognize my information, causing frustration. I made multiple attempts, but encountered technical difficulties. Upon contacting customer support, I was informed that they were unable to access my information and advised me to dispose of the card. This experience left me disappointed since I eagerly awaited the card's arrival only to face activation issues. Interestingly, my previous card worked without any problems, unlike the new one. Upon further research, I found similar concerns from other users. It is perplexing why my information is not being accepted, and the challenge of reaching a representative for assistance only added to the frustration.

Hello, my name is Todd N. I opened a Green Dot account a few months ago and deposited funds as required. After three days, I withdrew the initial funds and requested the account to be closed. I was told the account was closed, but later found out it was still open when I received address change notifications. The last four digits of the account number are [redacted]. I am requesting the reversal of fees for the account that was supposed to be closed but remained open. Despite no activity and the initial funds withdrawn, the account was not closed until after several calls. The addresses associated with the account are [redacted] Market Street Apt 22, San Francisco, CA [redacted], and the updated address is [redacted] 18th Street #[redacted], San Francisco, CA [redacted]. Please process the fee reversal and ensure the account is closed. For any inquiries, please contact me at [redacted]. Thank you, Todd N.

I was given a Green Dot card as a gift but have chosen not to activate it. I called to request a refund and was informed that I would receive it by July 6. However, I have yet to receive my refund despite calling multiple times to follow up. The card number is now invalid, which prevents me from entering my social security number as the card was never activated. I am unable to speak with a customer service representative without these details. This situation is unacceptable, as I am left with no means to contact anyone for a refund. I am eager to have this resolved as soon as possible. Thank you.