Grammarly Customer Service Issues

Grammarly, your lack of response has caused me distress. I have been trying to purchase a house but as a 61-year-old Tunisian man with pneumonia and two children, I am financially struggling. I made appeals online but to no avail. The situation in Tunisia is dire. I am disheartened by my circumstances. Please assist me. Contact me at [redacted].

Grammarly, I have reached out to you multiple times for help in purchasing a house, but have not received any response. I am a 61-year-old Tunisian man who is struggling financially with two children to take care of. I have been unwell with pneumonia and have very limited funds to afford a home. Both of my parents have passed away, leaving me in a difficult situation. Despite my efforts to seek assistance online, I have not received any help from those I have reached out to. My email is [redacted]

I encountered issues with my Grammarly subscription due to a change in my Apple ID and email address settings. Even though my iCloud account was closed, I unintentionally purchased Grammarly Premium through my old iCloud email. Despite efforts from Ann and Valerie since August 12th, the situation remains unresolved. As per Ann's suggestion, I updated my correct email address in Grammarly's system, but I have not received any further communication. I've been patient, but with no progress made, I'm disappointed with the $[redacted] spent on a subscription I can't access. I initially paid through Paypal using my valid email address [redacted] I kindly request a refund given the circumstances.

I was excited to receive a 50% discount on Grammarly Premium for August, but when I attempted to upgrade, the regular price was charged instead. Frustrated with the inability to apply the promo, I ended up canceling my subscription as it continued to bill me the full amount. The chatbot's assistance was inadequate, providing me with a ticket that has not yielded a response from customer service yet. I hoped to call for assistance early in the morning, only to find out there is no 1-[redacted] number available for contact.

Last spring, I communicated with Grammarly's team to terminate my connection with the program and secure any owed refunds. Despite this, my VISA statement for October 8th to November 7th, [redacted], indicates charges for the cancelled Grammarly subscription are still being made. I am confused by this ongoing billing and request an immediate halt to the charges along with refunds for all payments made since our termination agreement. I would greatly appreciate personal assistance over the phone rather than automated responses. A scheduled call time through email would be a standard Customer Service practice that I anticipate. I am eager to receive your prompt response via email.

Hello, I inadvertently signed up for two subscriptions but only utilize one. I have been unsuccessful in locating a method to cancel my subscription linked to [redacted] Records will show that this account has never been accessed or utilized. The account I actively use is tied to [redacted] Kindly cancel the subscription connected to [redacted] Additionally, I am requesting a refund for the unused years of this subscription. You can contact me at [redacted] or [redacted]

My name is Amya Mcleod. I am requesting a refund for a charge I received. I signed up for a free trial of Grammarly to test how the app worked, but instead of getting 7 free days, I was charged $[redacted] for the annual fee after just one day. I cancelled the trial on the same day I signed up, so I am confused as to why I was still charged. I have a screenshot showing that I signed up for the free trial, not a membership. I am unsure of the next steps. Could someone please assist me in getting a refund or guide me on how to proceed to recover my money? Should I consider disputing the charge through my bank? Please advise me as soon as possible.

I have been experiencing issues with Grammarly services. Initially, I was charged for two accounts, but then one was canceled, leading to a disruption in all services, even the free ones. Despite submitting multiple support tickets, they have been closed without any resolution. If this matter persists, I will need the legal department's contact information to pursue further action. My email addresses are [redacted], [redacted], [redacted], and [redacted] I am being charged $60 per quarter without receiving the proper service. I attempted to log in using these emails, but I am constantly prompted to upgrade. Please excuse any errors in this message. Thank you. - Kim

I recently upgraded my Grammarly account from the free version to a monthly plan for just $12. I anticipated canceling it after the first month as I only needed it for a single letter. However, I was shocked to discover that $[redacted].74 was deducted from my account. As a 71-year-old individual on social security, this unexpected charge has caused me distress. I simply wanted to test the paid features before committing, as I found the free version already quite helpful. I urge for a prompt resolution and a refund as I feel misled and taken advantage of. This payment was made through PayPal, and I hope we can settle this matter directly without involving a third party. Please reach out to me urgently to address this issue.

Hello there, I'm reaching out because my girlfriend is currently pursuing her bachelor's degree, and I intended to utilize your service to improve sections of her translation. The software's suggestions truly impressed me. Regrettably, I mistakenly chose the one-year subscription, costing [redacted] Euros, instead of the one-month plan, which I cannot afford given my current financial circumstances. After checking online, I discovered that the fee is nonrefundable. I only require your service for one day, and I wondered if it's feasible to switch my subscription to just one month. This adjustment would be ideal for me. Thank you for your attention and warm regards.

Hello, I am seeking assistance in canceling my subscription and requesting a refund for any unauthorized charges. I have been unable to reach a customer service representative by phone as there is no established contact number. Additionally, I have been locked out of my account and noticed multiple unauthorized withdrawals. I have recently canceled my Grammarly subscription linked to my email, [redacted], and request a refund due to the lack of communication with a representative through phone. I kindly ask for a refund of any unauthorized charges. Please contact me at [redacted] for any further inquiries. Thank you for your prompt attention to this matter. Looking forward to a confirmation. Sincerely, J. Brown

Hello, I noticed a charge for Grammarly premium for a year on May 1, [redacted], and today, May 1, [redacted], of $[redacted] each, totaling $[redacted]. I don't recall signing up for a year's premium, as I only used the app during my college days and had a one-month subscription. I didn't realize this charge in May [redacted]. I believe there might be an error, and I'd appreciate a refund to my account promptly. I have attached evidence of the charge on my card and in the Grammarly account. I am also concerned about how payments were deducted from my locked account, as I need the money for my impending light bill. Please contact me at [redacted]

I have been using Grammarly for years and just realized I have been charged $30 monthly plus the annual fee accidentally. I've heard this can happen. At 72, handling account issues is not my forte, though I excelled in other areas. I used to be a college professor, therapist, and profiler. Can you assist with a refund, if possible? Thank you for your help. Best, Pat

Hello, I am Teresa La Roche. Recently, there was an unauthorized charge on my Paypal account, which led to the closure of my green state account, something I did not approve. Additionally, I received no prior notification about Grammarly setting up. The charge of $[redacted], with $70 taken, is quite significant for me, especially since I have upcoming medical procedures. As I am currently not employed and have a limited income, I am very displeased and would like to have the payment reversed on Paypal and the funds credited back to my bank account. I am finding it frustrating that it is challenging to speak to a person directly. Can someone please reach out to me at [redacted] to provide an explanation for this situation? Thank you. Teresa M. La Roche

My Grammarly subscription was canceled today as per your 9:52 AM Eastern Standard Time email, yet the $60.00 charge was still processed on the same day to my credit card. Kindly refund this charge promptly. Please confirm the reversal at [redacted] immediately. I am disappointed as your previous email assured a cancellation by 5/22/23. If not resolved swiftly, I will dispute the charge with my bank and contact the State of Ohio Attorney General, David Yost. Thank you for your attention to this matter. Best, Breeze B. [redacted]

I recently downloaded the Grammarly app, but upon opening it, I realized it wasn't what I needed. I promptly removed the app from my phone that same day. To my surprise, a few months later, I found a charge from Apple on my credit card statement for the app. Apple informed me that I needed to request the refund from Grammarly directly. I haven't used the app at all. Could you please refund me $[redacted].99? This has been an ongoing issue, and I would appreciate your assistance. Thank you for your help!

Hello, I am Motahhareh Eftekhary residing in the USA. On June 21, [redacted], I believed I had paid for one month of premium service for my niece in Iran, Farzaneh Ejazi, at [redacted] However, upon checking my Discover account, I noticed a charge of $[redacted].93 from Grammarly on 06/21. The transaction was labeled "Cosalt9zy [redacted] CA." I did not receive any email confirmation regarding this payment. I kindly request assistance in processing a refund for this charge. Thank you for your help with this issue. Motahhareh Eftekhary ([redacted])

Hello, I recently canceled my 7-day trial subscription, but I was still charged $[redacted] by your company. Despite receiving emails stating that I had already paid for a full year's subscription and that my cancellation was successful, when I tried to use Grammarly, it prompted me to upgrade to premium. This has left me feeling confused and questioning if I have been scammed out of $[redacted]. Thank you for your attention. Sincerely, A.

Hello, Is this your email address: [redacted]? Dear Respected Content Creator, I hope this message finds you well. We are reaching out to express our interest in advertising on your YouTube channel. Grammarly, a leading digital writing assistant, aims to enhance communication effectiveness for individuals. We find that your channel's content resonates with our brand values, and we are excited about the possibility of collaborating. Your channel's high-quality content and engaging audience have caught our attention. With your impressive number of subscribers and viewers, we see a fantastic opportunity to promote our products and services to a broader audience. We are keen on exploring the option of a sponsored video on your channel. This collaboration could effectively showcase our brand and offerings to your viewers while providing value to your audience. If you are interested, we would love to discuss this partnership in more detail. Thank you for considering our proposal, and we eagerly await your response. Best wishes, Grammarly Marketing Team

Hello, I have two Grammarly accounts - my personal and work accounts. I recently upgraded my work account, but the upgrade somehow affected my personal account. Whenever I attempt to switch the account email to my work email, a message appears saying there is already an account linked to that email, despite me deleting it multiple times. How can I transfer this account to my work email for professional use? Please assist. My work email is [redacted] and my personal email is [redacted]