In a nutshell: Refunds from Grammarly are not guaranteed. It depends on the situation, which is why it's important to contact the company as soon as possible to come to a resolution. The following steps can help you get started.
Refunds from Grammarly are not guaranteed. It depends on the situation, which is why it's important to contact the company as soon as possible to come to a resolution. The following steps can help you get started.
A reason why you're requesting a refund
Go to the Grammarly website.
Scroll down on the Grammarly homepage until you find the "Connect" section. It's all the way at the bottom.
Look for the "Help Center" link in the "Connect" section.
Once you find the "Help Center" link, click on it. Doing so will open another page with "Hi! How can we help?" at the top above a horizontal search box that says, "Search for answers."
Click on the horizontal search box. Type "How do I get a refund?," but don't click anything just yet. Top article results should appear below the search box.
Look for the search result that says, "Can I get a refund from Grammarly?" Click on it when you spot it. Doing so will take you to a page that says, "Can I get a refund from Grammarly?" at the top.
Read through the information on the "Can I get a refund from Grammarly?" page. If you still need assistance, move on to the next step.
If you didn't purchase your Grammarly subscription from the App store, consider contacting Grammarly customer support for more information. The best way to do this is by using the AI chatbot. Click on the round green circle in the lower-right corner of the page.
Type "How do I get a refund?" in the chat box and press "return" on your phone's keyboard.
Read the response from the AI chatbot. If you still need further assistance, you'll need to submit a support ticket.
When the AI chatbot asks if you want to create a support ticket, type "yes." Proceed with the steps to submit the ticket. Be detailed with your response. Explain why you're requesting a refund and ask if it's possible. Re-read your message before officially submitting the ticket to ensure it's professional and includes all relevant information.
It's important to keep in mind that you may not be eligible for a refund from Grammarly. However, if you feel you qualify for one, you should contact their support team as soon as possible to determine if you can get back your money. Once you submit the support ticket, keep an eye on your email inbox for a response, which will likely come within the next few business days.
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